• Code: 881
• Description: Authentication area error
  Authentication application error is detected.
• Causes: Error data in an authentication application reaches the management limit.

• Code: 899
• Description: Software performance error
  If the processing program shows abnormal performance and the program is abnormally ended, this SC is issued.
• Causes: Controller board defective
  Software defective

• Code: 900
• Description: Electrical total counter error
  The total counter contains something that is not a number
• Causes: • NVRAM incorrect type • NVRAM defective • NVRAM data scrambled • Unexpected error from external source

• Code: 920
• Description: Printer error 1
  An internal application error was detected and operation cannot continue.
• Causes: -01 - Timeout error during the PM operation -02 Working memory error -03 Cannot start-up the filtering process -04 Abnormal exit from the filtering process - - An internal application error was detected and operation cannot continue. • Software defective; turn the machine off/on, or change the controller firmware • Insufficient memory

• Code: 921
• Description: Printer font error
  A necessary font is not found in the SD card.
• Causes: -01 - Resident font is not found -02 - Option font is not found - - A necessary font is not found in the SD card. • A necessary font is not found in the SD card. • The SD card data is corrupted.

• Code: 925
• Description: Net File function error
  The NetFile file management on the HDD cannot be used, or a NetFile management file is corrupted and operation cannot continue. The HDDs are defective and they cannot be debugged or partitioned, so the Scan Router functions (delivery of received faxes, document capture, etc.), Web services, and other network functions cannot be used. HDD status codes are displayed below the SC code.
• Causes: -00 - HDD is defective -01 - NetFile management file is broken - - The NetFile file management on the HDD cannot be used, or a NetFile management file is corrupted and operation cannot continue. The HDDs are defective and they cannot be debugged or partitioned, so the Scan Router functions (delivery of received faxes, document capture, etc.), Web services, and other network functions cannot be used. HDD status codes are displayed below the SC code. • Refer to the four procedures below (Recovery from SC 925). Recovery from SC 925 Procedure 1 If the machine shows SC codes for HDD errors (SC860 to SC865) with SC 925, do the recovery procedures for SC860 to SC865. Procedure 2 If the machine does not show one of the five HDD errors (SC860 to SC865), turn the machine power off and on. If this is not the solution for the problem, then initialize the NetFile partition on the HDD with SP5832-011 (HDD Formatting ¡V Ridoc I/F). NetFiles: Jobs printed from the document server using a PC and DeskTopBinder • Before you initialize the NetFile partition on the HDD, tell the customer that: • Received faxes on the delivery server will be erased • All captured documents will be erased • DeskTopBinder/Print Job Manager/Desk Top Editor job history will be erased • Documents on the document server, and scanned documents, will not be erased. • The first time that the network gets access to the machine, the management information must be configured again (this will use a lot of time). Before you initialize the Netfile partition with SP5832-011, do these steps: 1. Go into the User Tools mode and do "Delivery Settings" to print all received fax documents that are scheduled for delivery. Then erase them. 2. In the User Tools mode, do Document Management> Batch Delete Transfer Documents. 3. Do SP5832-011, then turn the machine power off and on. Procedure 3 If "Procedure 2" is not the solution for the problem, do SP5832-001 (HDD Formatting ¡V All), then turn the machine power off and on. SP5832-001 erases all document and address book data on the hard disks. Ask the customer before you do this SP code. Procedure 4 If "Procedure 3" is not the solution for the problem, replace the HDD.

• Code: 990
• Description: Software error 1
  The software performs an unexpected function and the program cannot continue.
• Causes: • Software defective, re-boot

• Code: 991
• Description: Software error 2
  The software performs an unexpected function. However, unlike SC990, recovery processing allows the program to continue.
• Causes: • Software defective, re-boot