• Code: 724-31
• Description: Finisher front jogger motor error (D585)
  The jogger fences of the 500-sheet finisher (D585) move out of the home position but the HP sensor output does not change within the specified number of pulses. The 1st failure issues an original jam message, and the 2nd failure issues this SC code.
• Causes: • Jogger HP sensor disconnected, defective • Front jogger motor disconnected, defective • Front jogger motor overloaded due to obstruction • Finisher main board and front jogger motor defective
• Remedy: 1. Check or replace the harness. 2. Check for blockages in the front jogger motor mechanism. 3. Replace the jogger HP sensor. 4. Replace the front jogger motor. 5. Replace the finisher main board.

• Code: 724-32
• Description: Finisher rear jogger motor error (D585)
  The jogger fences of the 500-sheet finisher (D585) move out of the home position but the HP sensor output does not change within the specified number of pulses. The 1st failure issues an original jam message, and the 2nd failure issues this SC code.
• Causes: • Jogger HP sensor disconnected, defective • Rear Jogger motor disconnected, defective • Rear Jogger motor overloaded due to obstruction • Finisher main board and rear jogger motor defective
• Remedy: 1. Check or replace the harness. 2. Check for blockages in the rear jogger motor mechanism. 3. Replace the jogger HP sensor. 4. Replace the rear jogger motor. 5. Replace the finisher main board.

• Code: 724-33
• Description: Positioning roller arm motor error
  The positioning roller HP sensor does not turn on or off for a certain time at power-on. The positioning roller HP sensor does not turn on or off for a certain time when the positioning roller returns to its home position from the lower position. The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.
• Causes: • Disconnected or defective harness • Overload on the positioning roller arm motor • Defective positioning roller arm motor • Defective positioning roller HP sensor
• Remedy: 1. Check or replace the harness. 2. Check for blockages in the positioning roller arm mechanism. 3. Replace the positioning roller arm motor. 4. Replace the positioning roller HP sensor.

• Code: 724-38
• Description: Stack pressure solenoid error
  The stack pressure solenoid in the finisher is not operating.
• Causes: • Solenoid harness loose, broken • Solenoid obstructed • Stack height sensor dirty, harness loose, broke • Solenoid defective • Stack height sensor defective
• Remedy: 1. Check or replace the solenoid harness. 2. Check for blockages in the stack pressure mechanism. 3. Replace the stack height sensor.

• Code: 724-41
• Description: Stack feed-out motor error
  The stack feed-out HP sensor does not detect the home position of the stack feedout belt for a certain time after the stack feed-out belt has moved to its home position. The stack feed-out HP sensor does not turn off for a certain time after the stack feed-out belt has moved from its home position. The 1st detection failure causes a jam error, and the 2nd failure causes this SC code.
• Causes: • Defective stack feed-out HP sensor • Overload on the stack feed-out motor • Defective stack feed-out motor • Defective main board • Disconnected or defective harness
• Remedy: 1. Check or replace the harness. 2. Check for blockages in the stack feed-out mechanism. 3. Replace the stack feed-out HP sensor. 4. Replace the stack feed-out motor. 5. Replace the main board.

• Code: 724-42
• Description: Finisher stapler movement motor error
  • The stapler HP sensor does not detect "OFF" signal even the stapler moves from the "ON" position for 0.35 seconds. • The stapler HP sensor does not detect "ON" signal even the stapler moves from the "OFF" position for 5.5 seconds.
• Causes: • Motor overload • Loose connection of the stapler home position sensor • Loose connection of the stapler movement motor • Defective stapler home position sensor • Defective stapler movement motor
• Remedy: 1. Check the connection of the stapler movement motor. 2. Check the connection of the stapler home position sensor. 3. Replace the stapler home position sensor. 4. Replace the stapler movement motor.

• Code: 724-44
• Description: Finisher corner stapler motor error
  The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. • The stapler HP sensor does not detect "ON"/"OFF" signal even the stapler moves from the "OFF"/"ON" position for 0.6 seconds. • The stapler HP sensor does not detect "ON" when a stapling job is commanded or the stapler moves.
• Causes: • Staple jam • Motor overload • Defective stapler motor
• Remedy: 1. Check the connections and cables for the components mentioned above. 2. Replace the HP sensor and/or stapler motor 3. Replace the finisher main board.

• Code: 724-70
• Description: 500-sheet finisher: Tray lift motor error
• Causes: • Motor overload • Loose connection of the shift tray motor • Defective shift tray motor
• Remedy: 1. Check the connections to the tray lift motor. 2. Replace the tray lift motor.