Các lỗi thường gặp

Code :
  • Code: C1-1110
  • Display: Prepare new toner cartridge.
  • Description: A small amount of toner is left in the cartridge. Status LED : Red blinking.
  • Remedy: 1. Turn the machine off and turn it on again. 2. Print the supply information report. Check the life remaining of the toner cartridge. (under 10% remaining) If its life is at the end, turn the machine off and replace the toner cartridge with new one. ** Supply information report can be available in tech mode.
  • Code: C1-1120
  • Display: Replace with new toner cartridge.
  • Description: A toner cartridge has almost reached its estimated cartridge life. Status LED – Red is on.
  • Remedy: 1. Turn the machine off and turn it on again. 2. Print the supply information report. Check the life remaining of the toner cartridge. If its life is at the end, turn the machine off and replace the toner cartridge with new one.
  • Code: C1-1130
  • Display: End of life, Replace with new toner cartridge.
  • Description: The toner cartridge is at the end of its life. Status LED – Red is on.
  • Remedy: 1. Turn the machine off and turn it on again. 2. Print the supply information report. Check the life remaining of the toner cartridge. If its life is at the end, turn the machine off and replace the toner cartridge with new one.
  • Code: C1-1411
  • Display: Toner cartridge is not installed. Install the cartridge.
  • Description: The data of CRUM is not detected. 1. Toner cartridge is not placed in the set. 2. Physical obstacle is jamming the electronic signal through the modular jack. 3. The signal from set is not proper.
  • Remedy: 1. Open the scan unit. 2. Open the inner cover. 3. Insert the toner cartridge into the machine.
  • Code: C1-1512
  • Display: Toner cartridge is not compatible. Check user’s guide
  • Description: Toner cartridge is not compatible. Machine doesn’t print.
  • Remedy: 1. Print the supply information report. Check information of the toner cartridge. 2. If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.
  • Code: M1-1713
  • Display: Paper jam in tray 1.
  • Description: Paper transport jam. (paper Input section) - The paper has not reached the tray1 feed sensor within predetermined time after pick up. - Status LED : Orange color is on.
  • Remedy: 1. Open the scan unit first and then the inner cover 2. Close the inner cover and the scan unit in order. The 3. If the paper does not eject, remove the jammed paper by gently pulling it straight out.jammed paper is automatically ejected from the machine.
  • Code: M1-5712
  • Display: Paper is empty in tray 1 Load paper.
  • Description: There is no paper in the tray. Status LED –Red color is on.
  • Remedy: 1. Open front door and pinch the paper length guide and pull it out to extend the tray. 2. Flex or fan the edge of the paper stack to separate the pages before loading the paper. Insert the paper into the tray. 3. Load paper with the print side facing up. Make sure that all four corners are flat in the tray. 4. Pinch the paper length guide to adjust the guide so that it is flush up against the rear edge of the paper; then pinch the paper width guides so they are flush against the sides of the paper.
  • Code: M2-1114
  • Display: Paper jam in tray 1.
  • Description: Paper transport jam. (paper Input section) - The paper has not reached the tray1 feed sensor within predetermined time after pick up. - Status LED : Orange color is on.
  • Remedy: 1. Open the scan unit. 2. Remove the jammed paper by gently pulling it straight out. If you do not see the paper in this area, go to the next step. 1. Open the inner cover. 2. Open the fuser unit cover. 3. Remove the jammed paper by gently pulling it straight out. If you do not see the jammed paper, go to the next step. 1. Pull the toner cartridge out and remove the jammed paper by gently pulling it straight out. 2. Insert the toner cartridge back into the machine. 3. Close the inner cover and the scan unit in order. Printing automatically resumes.
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