• Code: 10-100, 10-200
• Description: Open Fuser Error/Low Heat Error
• Causes: 10-100 During normal operation, the temperature of the fuser has dropped below the operating level. 10-200 The fuser has failed to reach the correct operating temperature.
• Remedy: 1. Switch off the machine, then switch on the machine. 2. Enter dC330 code 10-100 to heat the fuser to 180 degrees. Enter codes 10-200 to verify the condition of the thermistor. 3. Switch off the machine. Remove the fuser assembly. Check that the thermistor is clean and in good contact with the fuser heat roll. Check the wiring to the thermistors. Install new components as necessary . 4. Check for continuity between the two pins on the fuser assembly connector . NOTE: A cold fuser has a resistance of approximately 9 ohms (220V/240V) or 1.6 ohms (110V). 5. Check that there is continuity through the fuser heater and across the over temperature cut-out. 6. Check the wiring between the following connectors: a. The fuser connector and CON2 on the SMPS. b. The fuser connector and CN19 on the Main PWB. If necessary, install a new fuser connector . 7. If necessary: a. Install new components: • Fuser assembly . • SMPS . b. Perform OF7 Main PWB Check RAP.

• Code: 10-300
• Description: Over Heat Error
• Causes: The fuser temperature has risen above the normal level. Although the fuser unit can return to a normal operating temperature, the fuser may consequently be damaged.
• Remedy: 1. Enter code dC330 code 10-200. Perform a fuser temperature check to verify the condition of the thermistors. 2. Switch off the machine. Remove the fuser assembly. Examine the fuser assembly for heat damage. Install new components as necessary . 3. Check that the thermistor , is clean and in good contact with the fuser. Check the wiring to the thermistor. Install a new thermistor as necessary . 4. Check that there is continuity through the fuser heater and across the over temperature cut-out. If necessary, install a new thermostat assembly . 5. Check the wiring between the following connectors: a. The fuser connector and CON2 on the SMPS. b. The fuser connector and CN19 on the Main PWB. If necessary, install a new fuser connector . 6. If necessary: a. Install new components: • Fuser assembly . • SMPS . b. Perform OF7 Main PWB Check RAP.

• Code: 10-500
• Description: Fuser Warning
• Causes: The machine has detected that the fuser assembly is near the end of its life.
• Remedy: 1. No immediate action is necessary. Ensure that a replacement fuser assembly is in stock.

• Code: 10-510
• Description: Replace Fuser
• Causes: The machine has detected that the fuser assembly has reached the end of its life.
• Remedy: 1. Install a new fuser assembly .

• Code: 14-100
• Description: CCD Lock
• Causes: The machine has detected a mechanical fault with the CCD module.
• Remedy: 1. Raise the DADF. Check that the scanner lock is completely unlocked. 2. Remove the scanner cover . 3. Check that the CCD module moves freely from left to right. 4. Check the wiring between the CCD home sensor and CN5 on the Main PWB. If necessary, install a new CCD home sensor . 5. Check the wiring between the scan motor and CN4 on the Main PWB. 6. If necessary: a. Install new components: • Scanner motor drive assembly . • CCD module . • Scanner assembly . b. Perform OF7 Main PWB Check RAP.

• Code: 15-100 ... 15-500
• Description: Scan to E-mail Faults
• Causes: These are the faults displayed when the machine encounters scan to e-mail problems. The faults are listed in code order, together with any recommended action. Please note that service actions are limited.
• Remedy: 15-100 Group Name has no Assigned Email Addresses No email address is assigned to the group name. Remove the group name from the ‘To:’ field or enter a valid email address. 15-110 Email Send Failed Email SMTP server returned an error during transmission. The SMTP server authentication may be supported but not enabled on the device or any 500 code is returned from the mail server. Resend the email. 15-120 Invalid Recipient Email Address The email address has either been restricted or is in the wrong format. Re-enter the email address. 15-130 Mail Too Large The machine is unable to split the mail and send it. This can occur when the machine is configured to send a maximum mail size. For example 1.0MB and the scanned mail page exceeds this size. Increase the mail size via CentreWare Internet Services. If the fault persists, increase the mail size allocation on the mail server. 15-140 Invalid Email Address The user has attempted to enter an invalid email ID. Examples are: • Spaces in the ID • Invalid starting character such as '.', '+', '_', '@' • More than one '@' 15-150 Group Not Available The user has attempted to enter an invalid group number. Confirm that the group is available and has mail addresses associated with it. 15-160 Memory Full The HDD is full during scan to email. 15-170 Memory Full The machine does not have enough memory to prepare the next job. 15-200 Network Controller Error A NIC error (SMTP). One of the following Simple Mail Transfer Protocol errors may have occurred: • SMTP_ENCODER_FAILURE. Error returned by NIC during SMTP encoding activity. • SMTP_MEMORY_FAILURE. Error returned by NIC for memory failure during SMTP operation. • SMTP_MISC_ERROR. Miscellaneous error returned by NIC during SMTP operation. Switch off the machine, then switch on the machine. Resend the email. 15-300 Network Connection Failure Any communication or network failure during SMTP or LDAP operations. Check the network connection. Switch off the machine, then switch on the machine. 15-310 Authentication Failure The user has attempted to enter an invalid user name or corresponding password. Enter a valid user name and password. 15-320 Mail Server Connection Failure The machine can not contact the SMTP server. Check the SMTP IP address or host name. Check that the SMTP port is open and working correctly. 15-330 DNS Connection Failure The machine cannot contact the Domain Name System to resolve the SMTP host name. Check that the DNS server is online. 15-340 Mail Exceed Server Support The maximum configured mail size exceeds the server limit. Reduce the mail size option. 15-400 LDAP Communication Failure The machine can not contact the LDAP server. Check the LDAP IP address or host name. Check that the LDAP port is correct and open. 15-410 LDAP Search Failed The LDAP server has returned an error during transmission. The LDAP server authentication may be supported but not enabled on the device or the maximum search results have been exceeded. Resend the email. 15-420 LDAP Search Timeout Exceeded The LDAP search timeout has been exceeded. Resend the email. 15-430 No Matching Entries in LDAP Directory The LDAP server cannot match the entry by user. Check the spelling of the LDAP entry, then resend the email. 15-500 Session Timeout The user has not touched a key within in the designated time frame. Resend the email. 15-510 Scan Error The machine has detected an error with the scanner. Check the scanner, refer to the 14-100 CCD Lock RAP. 15-520 Stop Pressed from MFP The user has cancelled the email job. 15-600 Authentication Required The mail server requires user authentication to be enabled. Enable user authentication. Refer to the System Administration Guide. 15-700 DNS Error The machine can not contact the DNS server or a DNS resolution failure has been detected. Check the DNS server setup or enter a valid email address. 15-800 Pop3 Error The machine has detected a POP3 protocol error or an error during a POP3 session. Enter a valid email address. 15-810 Pop3 Connection Failure The machine could not connect to the configured POP3 server. Check the POP3 server setup. 15-820 Pop3 Authentication Failure The machine could not login into the POP3 server. Re-enter the user name and password. 15-830 Pop3 Authentication Required The POP3 server requires authentication to be enabled. Enable authentication. Refer to the System Administration Guide. Final Actions Perform the OF7 Main PWB Check RAP.

• Code: 17-100 ... 17-610
• Description: Network Controller Faults
• Causes: These are the faults displayed when the machine encounters network controller problems. The faults are listed in code order, together with any recommended actions. Please note that the service actions are limited.
• Remedy: NOTE: The network connection has two LEDs positioned next to the network port. The upper LED on indicates that the PWB is ready. The lower LED flashing indicates that the network is good. 17-100 IP Address is Conflicted The IP address of the machine is being used by another device. Go to GP 4 System Administration Tools. Check with the customer that the connectivity and network setup settings are correct. 17-110 Connection Error The machine encountered an error when establishing a connection to the designated server. Check with the customer that the connectivity and network setup settings are correct. Refer to GP 4 System Administration Tools. 17-120 Server Not Found The machine can not find the designated server. Check with the customer that the connectivity and network setup settings are correct. Refer to GP 4 System Administration Tools. 17-130 Login Error The machine can not login to the designated server. Check with the customer that the connectivity and network setup settings are correct. Refer to GP 4 System Administration Tools. 17-140 Access Denied A permissions error occurred. Check with the customer that the connectivity and network setup settings are correct. Refer to GP 4 System Administration Tools. 17-150 Lock Exists The *.lck directory already exists. 17-200 Network Cable is Disconnected The network cable is not connected. Check the network cable. 17-400 User Cancelled The user cancelled the network scan job. 17-500 Document Jam Occurred A document jam occurred during the scan operation. 17-510 Operation Error An error occurred when sending the image file. 17-600 Filename is Too Long The name of the file to be sent is longer than the destination systems limits. Shorten the file name. 17-610 Scan File Exists The file name already exists on the destination server. Change the file name.

• Code: 17-700 ... 17-810
• Description: Server Error
• Causes: 17-700 A BOOTP server error has occurred but the automatic assigning of an IP address is working. 17-710 A BOOTP server error has occurred and the automatic assigning of an IP address is not working. 17-800 A DHCP server error has occurred but the automatic assigning of an IP address is working. 17-810 A DHCP server error has occurred and the automatic assigning of an IP address is not working.
• Remedy: 1. Go to GP 4 System Administration Tools. Select Connectivity and Network Setup. Scroll to TCP / IP Settings. Disable dynamic addressing. 2. Switch off, then switch on the machine. Re-enable dynamic addressing. 3. If the fault persists, again disable dynamic addressing. Assign a new static IP address.