Các lỗi thường gặp

Code :
  • Code: 024-360
  • Description: Download Mode The MCU downloaded file is invalid.
  • Causes: • Image Processor Board, PL8.1.9
  • Remedy: 1 Check the download firmware Is the correct firmware downloaded? Go to step 2. Download the correct firmware. 2 Check the Image Processor Board installation Reseat all connectors on the Image Processor Board. Does the error still occur when downloading the firmware? Replace the Image Processor Board.
  • Code: 024-362
  • Description: PAGEC Time Error
  • Causes: • Image Processor Board, PL8.1.9
  • Remedy: 1 Check the error Does the error still occur when turning off and on the power? Go to step 2. Complete. 2 Check the Image Processor Board installation Reseat plugs and jacks on the Image Processor Board. Does the error still occur when turning off and on the power? Replace the Image Processor Board. Complete.
  • Code: 024-371
  • Description: MCU Communication Error The MCU Board detected a communication error.
  • Causes: • MCU Board, PL8.2.13 • Image Processor Board, PL8.1.9
  • Remedy: 1 Check connectors P/J10 on the MCU Board and P/J101 on the Image Processor Board. Are the connectors securely connected? Go to step 3. Reconnect the connector(s) P/ J10 and/or P/ J101 correctly, then go to step 2. 2 Cycle the power. Does the error still occur? Go to step 3 Complete. 3 Replace the Image Processor Board. Does the error still occur? Replace the MCU Board. Complete.
  • Code: 041-340
  • Description: MCU NVRAM Error Engine NVRAM is corrupted.
  • Causes: • Toner Cartridge, PL5.1.21/5.1.22/ 5.1.23/5.1.24 • Transfer Unit, PL6.1.7 • MCU Board, PL8.2.13
  • Remedy: 1 Check the error Does the error still occur when turning off and on the power? Go to step 2. Complete 2 Check the failure parts Is the “ADDR: 1***” displayed? Replace the MCU Board. Go to step 3. 3 Check the failure parts Is the “ADDR: 30**” displayed? Replace the Transfer Unit. Go to step 4. 4 Check the failure parts Is the “ADDR: 31**” displayed? Replace the Yellow Toner Cartridge. Go to step 5. 5 Check the failure parts Is the “ADDR: 32**” displayed? Replace the Magenta Toner Cartridge. Go to step 6. 6 Check the failure parts Is the “ADDR: 33**” displayed? Replace the Cyan Toner Cartridge. Replace the Black Toner Cartridge.
  • Code: 042-313
  • Description: Fan Motor Error The Fan Motor is not in operation.
  • Causes: • MCU Board, PL8.2.13 • LVPS Harness Assy, PL9.1.3 • FAN, PL8.1.1 • LVPS Board, PL8.2.1
  • Remedy: 1 Perform the Fan test: Service Mode > Engine Diag > Fan HIGH. Does the Fan operate properly? Replace the MCU Board. Go to step 2. 2 Check the connection between the FAN and LVPS. Is P/J503 on the LVPS connected correctly? Go to step 4. Reconnect the connector P/ J503 correctly, then go to step 3. 3 Does the error still occur when the power is turned OFF and ON? Go to step 4. Complete 4 Check the connections between the LVPS and MCU Board. Are P/J501 and P/J14 connected correctly? Go to step 6. Reconnect the connector(s) P/ J501 and P/J14 correctly, then go to step 5. 5 Does the error still occur when the power is turned OFF and ON? Go to step 7. Complete 6 Disconnect J503 from the LVPS. defeat the front cover interlock and measure the voltage across P503-1pin <=> ground on the LVPS. Does the voltage read about +24 VDC? Replace the Fan. Replace the LVPS, then go to step 7. 7 Does the error still occur when the power is turned OFF and ON? Replace the MCU Board. Complete
  • Code: 042-325
  • Description: Motor Error The Main Motor has failed.
  • Causes: • MCU Board, PL8.2.13 • Main Drive Assembly, PL8.1.2
  • Remedy: 1 Check the Imaging Unit for correct installation. Is the Imaging Unit seated correctly? Go to step 3. Reseat the Imaging Unit and cycle the power. Go to step 2. 2 Does the error still occur? Go to step 3. Complete. 3 1. Close the Front Cover. 2. Perform the Main Motor test: Service Mode > Engine Diag > Motor Test > Main Motor FULL2. Does the Motor operate properly? Replace the MCU Board. Go to step 4. 4 Check the wiring harness connectors P/J21 and P/J211 between the MCU Board and the Main Drive. Are the connectors securely connected? Go to step 6. Reconnect the connectors. Go to step 5. 5 Turn the power Off, then On. Does the error still occur? Go to step 6. Complete. 6 Check the Main Drive for correct installation. Is the Main Drive securely installed? Go to step 8. Reseat the Main Drive. Go to step 7. 7 Does the error still occur? Go to step 8. Complete. 8 Check the Main Drive signal. 1. Disconnect P/J21 on the MCU Board. 2. Are there +24 V across ground <=> J21-2/J21-4 when the Interlock Switch is activated? Replace the Main Drive Assembly. Replace the MCU Board.
  • Code: 042-326
  • Description: Sub Motor Error The Sub Motor has failed.
  • Causes: • MCU Board, PL8.2.13 • Sub Drive Assembly, PL7.1.1
  • Remedy: 1 Check the Imaging Unit and Fuser for correct installation. Are the Imaging Unit and Fuser correctly installed? Go to step 3. Reseat the Imaging Unit and Fuser. Go to step 2. 2 Does the error still occur? Go to step 3. Complete. 3 1. Close the Front Cover. 2. Perform the Sub Motor test: Service Mode > Engine Diag > Motor Test > Sub Motor FULL2. Does the Sub Motor operate properly? Replace the MCU Board. Go to step 4. 4 Check the wiring harness connectors P/J22 and P/J221 between the MCU Board and the Sub Drive Assembly. Are the connectors securely connected? Go to step 6. Reconnect the connectors. Go to step 5. 5 Does the error still occur? Go to step 6. Complete. 6 Check the Sub Drive Assembly for correct installation. Is it correctly installed? Go to step 8. Reseat the Main Drive. Go to step 7. 7 Does the error still occur? Go to step 8. Complete. 8 Check power to the Sub Drive Assembly. 1. Disconnect P/J22 from the MCU Board. 2. Are there +24 V across J22-2/J22-4 <=> ground when the Interlock Switch is activated? Replace the Sub Drive Assembly. Replace the MCU Board.
  • Code: 042-372
  • Description: K Mode Sol Error K Mode Solenoid (Color Mode Switching Solenoid) error is detected.
  • Causes: • Feed Drive Assembly (Drive Assy PH), PL7.1.4 • MCU Board, PL8.2.13
  • Remedy: 1 Reseat the Imaging Unit. Does the error still occur when the power is turned OFF and ON? Go to step 2. Complete 2 Perform the K Mode Solenoid test: Service Mode > Motor Test > K Mode Solenoid. During this check, close the Front Cover. Does the solenoid click when the K Mode Solenoid check is performed? Go to step 7. Go to step 3. 3 Check the connection between the MCU Board and K Mode Solenoid. Is P/J24 connected securely? Go to step 5. Reconnect the connector P/J24 correctly, then go to step 4. 4 Does the error still occur when the power is turned OFF and ON? Go to step 5. Complete 5 Check the power to the K Mode Solenoid Disconnect J24 from the MCU Board. Is the voltage across P24-1pin <=> ground on the MCU Board, about +24 VDC when the Interlock Switch (HARN ASSY INTERLOCK) is pushed? Go to step 6. Replace the MCU Board. 6 Check the K Mode Solenoid for resistance Disconnect P/J24 from the MCU Board. Is the resistance across J24-1 and J24-2 about 80 to 110-ohm? Replace the MCU Board. Replace the Feed Drive Assembly. 7 Check that the Feed Drive Assembly is properly installed. If not, install correctly. Does the error still occur when the printer is powered on? Go to step 8 Complete 8 Check the connections between the MCU Board and K Mode Sensor. Are P/J26 and P/J261 connected securely? Go to step 10. Reconnect the connector(s) P/ J26 and/or P/ J261 correctly, then go to step 9. 9 Does the error still occur when the power is turned OFF and ON? Go to step 10. Complete 10 1. Disconnect J26 from the MCU Board. 2. Measure the voltage across P26-1 <=> ground on the MCU Board. Is the voltage about +3.3 VDC? Go to step 11. Replace the MCU Board. 11 1. Remove the Feed Drive Assembly from the printer, but let P/J261 and P/J24 remain connected. 2. Perform the K Mode Sensor test: Service Mode > Sensor Test > K Mode Sensor. During this check, close the Front Cover. Does the voltage change, when a piece of paper is inserted into the gap of the K Mode Sensor? Replace the MCU Board. Replace the Feed Drive Assembly.
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