• Code: 007-117
• Description: Tray 4 Misfeed (3TM) The Tray 4 Feedout Sensor does not detect paper after feeding from Tray 4.
• Remedy: Open the Left Cover and cheat the Left Cover Interlock Switch (PL 15.10). Enter Service Diagnostics Menu: Printer Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Block and unblock the Tray 4 Feed Out Sensor (PL 15.10). The display changes. Y↓N→Check the circuit of the Tray 4 Feed Out Sensor. Refer to Transmissive Sensor Procedure for troubleshooting procedure. Perform the Paper Feed Motors test. The Tray 4 Feed/Lift Motor (PL 2.4) energizes. Y↓N→Check the circuit of the Tray 4 Feed/Lift Motor. Refer to OF 99-9 RAP for troubleshooting procedure. Perform Service Diagnostics. All 3 Takeaway Rolls (PL 15.10) rotate. Y↓N→Takeaway Motor 1 (PL 15.9) energizes. Y↓N→Check the circuit of the Takeaway Motor 1. Refer to OF 99-9 RAP for troubleshooting procedure. Check the Takeaway Motor 1 and its associated gears (PL 15.9) for damage, contamination and misalignment. • Check the Tray 4 Feed/Lift Motor and its associated gears (PL 2.4) for damage, contamination and misalignment. • Ensure that the Tray 4 Chute (PL 15.10) is properly seated and not damaged. • Ensure that the connectors shown in the circuit diagrams ( ) are securely connected and that the wires are not damaged. • If these checks are OK, replace the Tray Module PWB (PL 15.9).

• Code: 007-119
• Description: Tray 5 Misfeed (TTM) The Tray 5 Feed Out Sensor does not detect paper after feeding from Tray 5.
• Remedy: Enter Service Diagnostics Menu: Printer Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Block and unblock the Tray 5 Feed Out Sensor (PL 16.5) by sliding Tray 5 in and out of the machine. The display changes. Y↓N→Check the circuit of the Tray 5 Feed Out Sensor. Refer to Reflective Sensor Procedure for troubleshooting procedure. Perform the Paper Feed Motors test. The Tray 5 Feed/Lift motor energizes (PL 2.4). Y↓N→Check the circuit of the Tray 5 Feed/Lift Motor. Refer to OF 99-9 RAP for troubleshooting procedure. Remove the TTM Rear Cover. Perform Service Diagnostics. The Takeaway Motor 2 (PL 16.15) energizes. Y↓N→Check the circuit of the Takeaway Motor 2. Refer to OF 99-9 RAP for troubleshooting procedure. • Check the Tray 5 Feed / Lift Motor and its associated gears (PL 2.4) for damage, contamination and misalignment. • Check the Takeaway Motor 2 and its associated gears (PL 16.15) for damage, contamination and misalignment. • Check that the Tray 5 Upper and Lower Chutes (PL 16.5) are properly seated and not damaged. • Ensure that the connectors shown in the circuit diagrams ( ) are securely connected and that the wires are not damaged. • If these checks are OK, replace the Tray Module PWB (PL 16.15).

• Code: 007-120
• Description: Tray 5 Misfeed (3TM) The Tray 5 Feed Out Sensor does not detect paper after feeding from Tray 5.
• Remedy: Open the Left Cover and cheat the Left Cover Interlock Switch (PL 15.10). Enter Service Diagnostics Menu: Printer Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Block and unblock the Tray 5 Feed Out Sensor (PL 15.10). The display changes. Y↓N→Check the circuit of the Tray 5 Feed Out Sensor. Refer to Transmissive Sensor Procedure for troubleshooting procedure. Perform the Paper Feed Motors test. The Tray 5 Feed/Lift Motor (PL 2.4) energizes. Y↓N→Check the circuit of the Tray 5 Feed/Lift Motor. Refer to OF 99-9 RAP for troubleshooting procedure. Perform Service Diagnostics. All 3 Takeaway Rolls (PL 15.10) rotates. Y↓N→Takeaway Motor 1 (PL 15.9) energizes. Y↓N→Check the circuit of the Takeaway Motor 1. Refer to OF 99-9 RAP for troubleshooting procedure. Check the Takeaway Motor 1 and its associated gears (PL 15.9) for damage, contamination, or misalignment. • Check the Tray 5 Feed/Lift Motor and its associated gears (PL 2.4) for damage, contamination, or misalignment. • Ensure that the Tray 5 Chute (PL 15.10) is properly seated and not damaged. • Ensure that the connectors shown in the circuit diagrams ( ) are securely connected and that wires are not damaged. • If these checks are OK, replace the Tray Module PWB (PL 15.9).

• Code: 007-122
• Description: Tray 5 Opened (TTM) The Tray 5 Feed Out Sensor detected paper when Tray 5 is pulled out and pushed in during a print.
• Remedy: Enter Service Diagnostics Menu: Printer Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Block and unblock the Tray 5 Feed Out Sensor (PL 16.5) by sliding Tray 5 in and out of the machine. The display changes. Y↓N→Check the circuit of the Tray 5 Feed Out Sensor. Refer to Reflective Sensor Procedure for troubleshooting procedure. • Ensure that the connectors shown in the circuit diagram are securely connected and that the wires are not damaged. • Check the machine Shutdown History Report. If there is a history of this failure, replace the Tray 5 Feed Out Sensor (PL 16.5). • If the problem continues, replace the Tray Module PWB (PL 16.15).

• Code: 007-250
• Description: Tray Module Communication Fail Communication fault between Tray Module PWB and Engine Control Board (MCU PWB).
• Remedy: 1 Is J668-1 on the Tray Module Board +5 VDC? Go to step 2. Refer to wirenets to troubleshoot and repair the open wire. 2 Is the J668-3 on the Tray Module Board +24 VDC? Go to step 3. Refer to wirenets to troubleshoot and repair the open wire. 3 1. Check the following connectors for continuity: • P669-1 to J534A-15 • P669-2 to J534A-14 • P669-3 to J534A-13 • P669-4 to J534A-12 • P669-5 to J534A-11 • P669-6 to J534A-10 2. Do all checks indicate continuity? Replace in the following order: 1. Tray Module Board 2. Engine Control Board (MCU PWB) Check and repair broken wires or bad connectors.

• Code: 007-270
• Description: Tray 2 Paper Size Sensor Broken An abnormal A/D value was detected by the Tray 2 Paper Size Sensor.
• Remedy: Ensure Tray 2 is closed. The voltage measured at P/J536-B9 (refer to I/F PWB, MAIN Motor, LVPS T11 - Plug/Jack Locations ) on the I/F PWB corresponds to the paper size in Table 1. Y↓N→There is +3.3 VDC from P/J115 pin 1 to P/J115 pin 3 on the Tray 2 Size Sensor (refer to Developer Motor, Tray 2 Size Switch - Plug/Jack Locations ). Y↓N→There is +3.3 VDC from P/J536-B10 to P/J536-B8 (refer to I/F PWB, MAIN Motor, LVPS T11 - Plug/Jack Locations ). Y↓N→Go to the +3.3 VDC Wirenet ( +3.3 VDC Wirenet ) to troubleshoot the power circuit. Check the wires from J414-11 to J115-1. Check the wire from J414-9 to J115-3. Check the connection between the I/F PWB and the MCU PWB. If the check is OK, replace the I/F PWB (PL 9.1). If the problem continues, replace the MCU PWB (PL 13.1).

• Code: 007-271
• Description: Tray 3 Paper Size Sensor Broken An abnormal A/D value was detected by the Tray 3 Paper Size Sensor.
• Remedy: Ensure Tray 3 is closed. The voltage measured at P/J546-9 (refer to TT Module (rear) - 3T Module (rear) - Plug/Jack Locations ) - on the Tray Module PWB (PL 16.15) corresponds to the paper size in Table 1. Y↓N→There is +5 VDC from P/J816-1 to P/J816-3 on the Tray 2 Size Sensor (refer to TT Module (Tray 2,3,4, Paper Size Switch) - Plug/Jack Locations ). Y↓N→There is +5 VDC from P/J546-9 to P/J546-7 (refer to TT Module (rear) Plug/Jack Locations or 3T Module (rear) - Plug/Jack Locations ) on the Tray Module PWB. Y↓N→Go to the +5 VDC Wirenets ( +5 VDC Wirenet ) to troubleshoot the power circuit. Check the wires from P/J546 to P/J816. Check the wire from P/J546-9 to P/J816-1. If the wire is OK, replace the Tray 3 Paper Size Sensor (PL 16.1). Replace the Tray Module PWB (PL 16.15 - TTM or PL 15.9 - 3TM). If the problem continues, replace the Tray 3 Paper Size Sensor (PL 16.1).

• Code: 007-272
• Description: Tray 4 Paper Size Sensor Broken (3TM) An abnormal A/D value was detected by the Tray 4 Paper Size Sensor.
• Remedy: Ensure Tray 4 is properly closed. Measure the voltage at P/J548-11 on the Tray Module PWB (PL 15.9). The voltage measured corresponds with the paper size in Table 1. Y↓N→There is +5 VDC between P/J820-1 and 3 (refer to TT Module (Tray 2,3,4, Paper Size Switch) - Plug/Jack Locations ) on the Paper Size Sensor (PL 16.1). Y↓N→There is +5 VDC between P/J548-12 and 10 on the Tray Module PWB. Y↓N→Go to the +5 VDC Wirenets ( +5 VDC Wirenet ) to troubleshoot the power circuit. Check the wires from P/J548 to P/J820 for damage. Repair or replace as required. Check the wire from P/J548-11 to P/J820-2 for damage. Repair or replace as required. If the wire check out OK, replace the Tray 4 Paper Size Sensor (PL 16.1). • Ensure that the connectors shown in the circuit diagram are securely connected and that the wires are not damaged. • Replace the Tray 4 Paper Size Sensor (PL 16.1). • If the problem persists, replace the Tray Module PWB (PL 15.9).