• Code: 007-291
• Description: Tray 4 Lift Fail (TTM) Tray 4 Level Sensor does not detect Tray Lift.
• Remedy: Enter Service Diagnostics Menu: Print Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Perform the Paper Lift Motor test. The Tray 4 Feed/Lift Motor (PL 2.4) energizes. Y↓N→Check the circuit of the Tray 4 Feed/Lift Motor. Refer to OF 99-9 RAP for troubleshooting procedure. Open and close Tray 4. The display changes. Y↓N→Check the circuit of the Tray 4 Level Sensor. Refer to Transmissive Sensor Procedure for troubleshooting procedure. • Check the Tray 4 Feed/Lift Motor and its associated gears (PL 2.4) for damage, contamination or misalignment. • Check the Tray 4 Tray Cables, Pulleys, and associated gears (PL 16.5) for damage, contamination or misalignment. • Ensure that the connectors show in the circuit diagrams ( ) are securely connected and that the wires are not damaged. • Replace the Tray 4 Level Sensor (PL 2.4). • If these checks ar e OK, replace the Tray Module PWB (PL 16.15).

• Code: 007-293
• Description: Tray 5 Lift (TTM) The Tray 5 Level Sensor does not detect Tray Lift.
• Remedy: Enter Service Diagnostics Menu: Printer Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Perform the Paper Lift Motor test. The Tray 5 Feed/Lift Motor (PL 2.4) energizes. Y↓N→Check the circuit of the Tray 5 Feed/Lift Motor. Refer to OF 99-9 RAP for troubleshooting procedure. Open and close Tray 5. The display changes. Y↓N→Check the circuit of the Tray 5 Level Sensor. Refer to Transmissive Sensor Procedure for troubleshooting procedure. • Check the Tray 5 Feed / Lift Motor and its associated gears (PL 2.4) for damage, contamination or misalignment. • Check the Tray 5 Tray Cables, Pulleys and associated gears (PL 16.5) for damage, contamination or misalignment. • Ensure that the connectors shown in the circuit diagrams ( ) are securely connected and that the wires are not damaged. • Replace the Tray 5 Level Sensor (PL 2.4). • If these checks are OK, replace the Tray Module PWB (PL 16.15).

• Code: 007-397
• Description: All Tray Lift Fail The Tray 2, 3, 4, and 5 Level Sensors do not detect that the Tray has lifted. Examine the trays and Paper Feed Assemblies for any physical damage before starting the troubleshooting procedure.
• Remedy: 1 Is the problem with Tray 2, 3, 4, or 5? Go to step 2. Go to step 7. 2 1. Remove and then reseat problem tray. 2. Does the Lift Motor operate? Go to step 3. Go to step 4. 3 Did the error clear from the Control Panel? Complete. This could be an intermittent problem. If the problem returns, replace in order: 1. Tray Level Sensor 2. Engine Control Board (MCU PWB) Replace the Engine Control Board (MCU PWB). 4 1. Enter Service Diagnostics Menu: Printer Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Run Tray 2 Sensor test: Tray Sensors > Tray2. 2. Does the level indicate H? Replace in order until resolved: 1. Tray Level Sensor 2. No Paper Sensor 3. Engine Interface Board 4. Engine Control Board (MCU PWB) Go to step 5. 5 1. While still in Service Diagnostics, remove the problem tray. 2. Does SW1-4 indicate LLLL? Replace in order until resolved: 1. Paper-Select Switch Assembly 2. Engine Interface Board 3. Engine Control Board (MCU PWB) Go to step 6. 6 1. Reseat the Paper Tray. 2. Does SW1-4: indicate H in any position? Replace the Paper Feed Motor. Replace in order until resolved: 1. Paper-Select Switch Assembly 2. Engine Interface Board 3. Engine Control Board (MCU PWB) 7 1. Remove and then reseat the problem tray. 2. Listen for the Motor, does the Lift Motor operate? Go to step 8. Go to step 9. 8 Did the error clear from the Control Panel? Complete. This could be an intermittent problem. If the problem returns, replace in order: 1. Tray Level Sensor 2. Engine Control Board (MCU PWB) Replace the Engine Control Board (MCU PWB). 9 Using Service Diagnostics, check the Level Sensor and No Paper Sensor. Replace in order until resolved: 1. Tray Level Sensor 2. No Paper Sensor 3. LTA HCF Control Board 4. Engine Interface Board 5. Engine Control Board (MCU PWB) Go to step 10. 10 While still in Service Diagnostics, remove the problem tray. Replace in order until resolved: 1. Paper-Select Switch Assembly 2. Engine Interface Board 3. Engine Control Board (MCU PWB) Go to step 11. 11 1. Reseat the Paper Tray. 2. Does SW1-4 indicate H in any position? Replace the Paper Feed Motor. Replace in order until resolved: 1. Paper-Select Switch Assembly 2. Engine Interface Board 3. Engine Control Board (MCU PWB)

• Code: 007-401 ... 007-409
• Description: Tray 1, 2, 3, 4 Feed Roller Near Life or Feed Roller Life End This procedure covers Feed Roller Near Life or Feed Roller Life End. This procedure can be used for troubleshooting Chain Link code 007-401, 007-402, 007-403, 007-404, 007-405, 007- 406, 007-407, 007-408, or 007-409.
• Remedy: 1. Replace the Tray Feed Rollers in the indicated Tray with P/N 600K78460 following provided instructions in the Kit. 2. Reset the indicated Tray’s Feed Roller life in the Service Tools menu.

• Code: 007-930
• Description: Tray 2 Paper Size Mismatch The paper in Tray 2 does not match the paper size selected.
• Remedy: The correct size paper is loaded in Tray 2 and the paper guides are set correctly. Y↓N→Ensure the Paper Guides are correctly adjusted. Load the correct size paper. Go to RAP 007-270, Tray 2 Size Sensor

• Code: 007-931
• Description: Tray 3 Paper Size Mismatch The paper in Tray 3 does not match the paper size selected.
• Remedy: The correct size paper is loaded in Tray 3 and the paper guides are set correctly. Y↓N→Ensure the Paper Guides are correctly adjusted. Load the correct size paper. Go to RAP 007-271, Tray 3 Size Sensor.

• Code: 007-932
• Description: Tray 4 Paper Size Mismatch The paper in Tray 4 does not match the paper size selected.
• Remedy: The correct size paper is loaded in Tray 4 and the paper guides are set correctly. Y↓N→Ensure the Paper Guides are correctly adjusted. Load the correct size paper. Go to RAP 007-276, Tray 4 Size Sensor.

• Code: 007-933
• Description: Tray 5 Paper Size Mismatch The paper in Tray 5 does not match the paper size selected.
• Remedy: The correct size paper is loaded in Tray 5 and the paper guides are set correctly. Y↓N→Ensure the Paper Guides are correctly adjusted. Load the correct size paper. Go to RAP 007-277, Tray 5 Size Sensor.