• Code: 10-100, 10-200
• Description: Open Fuser Error/Low Heat Error RAP 10-100 During normal operation, the temperature of the fuser has dropped below the operating level. 10-200 The fuser has failed to reach the correct operating temperature.
• Remedy: 1. Switch off the machine, then switch on the machine. 2. Enter dC330 code 10-100 to heat the fuser to 180 degrees. Enter codes 10-200 and 10- 210 to verify the condition of the thermistors. 3. Enter code 10-300 to check power supply unit 2. If necessary, install a new power supply unit 2, PL 1.10 Item 4. 4. Switch off the machine. Remove the fuser assembly. Check that the thermistors, PL 10.25 Item 9 are clean and in good contact with the fuser heat roller. Check the wiring to the thermistors. Install new components as necessary, PL 10.25. 5. Check for continuity between the two pins on the fuser assembly connector, PL 10.25 Item 8. NOTE: A cold fuser has a resistance of approximately 11.5 ohms (220V/240V) or 2 ohms (110V). 6. Check that there is continuity through the fuser heater and across the over temperature cut-out. 7. Check the wiring between the fuser connector, PL 4.15 Item 20 and CON3, CON8 and CON9 on Power Supply Unit 2. If necessary, install a new fuser connector. 8. Check the wiring between CON4 on Power Supply Unit 2 and CN7 on the Main PWB. 9. Install new components as necessary: • Fuser assembly, PL 10.25 Item 1. • Main PWB, PL 1.10 Item 1. • HVPS, PL 1.10 Item 2.

• Code: 10-300
• Description: Over Heat Error RAP 10-300 The fuser temperature has risen above the normal level. Although the fuser unit can return to a normal operating temperature, the fuser may consequently be damaged.
• Remedy: 1. Enter codes 10-200 and 10-210. Perform a fuser temperature check to verify the condition of the thermistors. 2. Switch off the machine. Remove the fuser assembly. Examine the fuser assembly for heat damage. Install new components as necessary, PL 10.25 and PL 10.26. 3. Check that the thermistors, PL 10.25 Item 9 are in good contact with the fuser heat roller and are clean. Check the wiring to the thermistors. Install new components as necessary, PL 10.25. 4. Check that there is continuity through the fuser heater and across the over temperature cut-out. If necessary, install a new thermostat assembly, PL 10.25 Item 2. 5. Check the wiring between the fuser connector, PL 4.15 Item 20 and CON3, CON8 and CON9 on Power Supply Unit 2. If necessary, install a new fuser connector. 6. Check the wiring between CON4 on Power Supply Unit 2 and CN7 on the Main PWB. 7. Check that the fuser fan is working. Go to the OF3 Air Systems RAP. 8. Install new components as necessary: • Power supply unit 2, PL 1.10 Item 4. • Main PWB, PL 1.10 Item 1. • HVPS, PL 1.10 Item 2.

• Code: 10-400
• Description: Fuser Unit Error RAP 10-400 The machine has detected a fault with the fuser assembly.
• Remedy: 1. Switch off the machine, then switch on the machine. 2. Enter code 10-300 to check power supply unit 2. If necessary, install a new power supply unit 2, PL 1.10 Item 4. 3. Check the wiring between the fuser connector, PL 4.15 Item 20 and CON3, CON8 and CON9 on Power Supply Unit 2. If necessary, install a new fuser connector. 4. Check the wiring between CON4 on Power Supply Unit 2 and CN7 on the Main PWB. 5. Install new components as necessary: • Fuser assembly, PL 10.25 Item 1. • Power supply unit 2, PL 1.10 Item 4. • Main PWB, PL 1.10 Item 1. • HVPS, PL 1.10 Item 2.

• Code: 12-100
• Description: Finisher Jam 3 RAP 12-100 The finisher entrance sensor failed to actuate within the correct time after the document was fed from the exit sensor.
• Remedy: 1. Open the finisher front door, PL 12.10 Item 1. Lower the document entry guide PL 12.15 Item 23. Remove all jammed documents. Open the right cover assembly, PL 7.30 Item 1, remove all jammed paper. 2. Check the document entry guide, PL 12.15 Item 23 for damage. 3. Check that the finisher entry sensor actuator, PL 12.15 Item 20 moves freely and is not damaged. 4. Enter dC330 code 12-800. Check the finisher entrance sensor (Q12-800), PL 12.15 Item 15. 5. Check the wiring between the finisher entrance sensor and J7 on the Finisher PWB. If necessary, install a new finisher entrance sensor, PL 12.15 Item 15. 6. Enter dC330 code 12-100. Check that the entrance motor (MOT12-100), PL 12.15 Item 5 runs and drives the finisher entry roll, PL 12.15 Item 2. 7. Check the wiring between the entrance motor and J5 on the Finisher PWB. 8. Check the drive belt, PL 12.15 Item 26. If necessary, install a new drive belt. 9. Check that the finisher entry roll, PL 12.15 Item 2 and the finisher entry roll idlers, PL 12.15 Item 21 are clean and rotate freely. 10. Check that the finisher PWB DIP switch settings are correct. Refer to the 12A Finisher PWB DIP Switch Settings RAP. 11. If necessary, install new components: • Entrance motor, PL 12.15 Item 5. • Finisher PWB, PL 12.10 Item 8.

• Code: 12-200
• Description: Finisher Jam 4 RAP 12-200 The exit sensor failed to actuate within the correct time after the document was fed from the finisher entrance sensor.
• Remedy: 1. Open the finisher front door, PL 12.10 Item 1. Lower the document entry guide PL 12.15 Item 23. Remove all jammed documents. 2. Check that the exit sensor actuator, PL 12.20 Item 3 moves freely and is not damaged. NOTE: If necessary, remove the finisher to check the exit sensor actuator. Refer to REP 12.1. 3. Enter dC330 code 12-805. Check the exit sensor (Q12-805), PL 12.20 Item 7. 4. Check the wiring between the exit sensor and J7 on the Finisher PWB. If necessary, install a new exit sensor, PL 12.20 Item 7. 5. Enter dC330 code 12-100. Check that the entrance motor (MOT12-100), PL 12.15 Item 5 runs and drives the transport roll, PL 12.15 Item 2. 6. Check the wiring between the entrance motor and J5 on the Finisher PWB. 7. Check the drive belt, PL 12.15 Item 26. If necessary, install a new drive belt. 8. Check that the transport roll, PL 12.15 Item 2 and transport roll idlers, PL 12.15 Item 21 are clean and rotate freely. 9. Check that the finisher PWB DIP switch settings are correct. Refer to the 12A Finisher PWB DIP Switch Settings RAP. 10. If necessary, install new components: • Document entrance motor, PL 12.15 Item 5. • Finisher PWB, PL 12.10 Item 8.

• Code: 12-300
• Description: Finisher Jam 5 RAP 12-300 The trail edge of the document failed to deactuate the exit sensor within the correct time.
• Remedy: 1. Remove all jammed documents from the finisher. 2. Check that the exit sensor actuator, PL 12.20 Item 3 moves freely and is not damaged. NOTE: If necessary, remove the finisher to check the exit sensor actuator. Refer to REP 12.1. 3. Enter dC330 code 12-805. Check the exit sensor (Q12-805), PL 12.20 Item 7. 4. Check the wiring between the exit sensor and J7 on the Finisher PWB. If necessary, install a new exit sensor, PL 12.20 Item 7. 5. Enter dC330 code 12-110. Check that the exit motor (MOT12-110), PL 12.20 Item 10 runs and drives the exit roll, PL 12.20 Item 1. 6. Check the wiring between the exit motor and J5 on the Finisher PWB. 7. Check the drive belt, PL 12.20 Item 12. If necessary, install a new drive belt. 8. Check that the exit roll, PL 12.20 Item 1 and exit roll idlers, PL 12.20 Item 6 are clean and rotate freely. If necessary, install a new exit roll, PL 12.20 Item 1. 9. Check that the finisher PWB DIP switch settings are correct. Refer to the 12A Finisher PWB DIP Switch Settings RAP. 10. If necessary, install new components: • Exit motor, PL 12.20 Item 10. • Finisher PWB, PL 12.10 Item 8.

• Code: 12-400
• Description: Finisher Duplex Jam RAP 12-400 The machine has detected a jam in the duplex path above the finisher.
• Remedy: 1. Open the finisher front door, PL 12.10 Item 1. Lower the document entry guide, PL 12.15 Item 23 and the duplex guide, PL 12.15 Item 24. Remove all jammed documents. Open the right cover assembly, PL 7.30 Item 1, remove all jammed paper. 2. Remove the finisher, REP 12.1. Make 10 duplex copies. If the machine jams, go to the 08-610 Duplex Jam 1 RAP. 3. If the duplex copies are good, perform the following: a. Check that the finisher duplex paper sensor actuator, PL 12.15 Item 17 moves freely and is not damaged. b. Enter dC330 code 12-880. Check the finisher duplex paper sensor (Q12-880), PL 12.15 Item 15. c. Check the wiring between the finisher duplex paper sensor and J7 on the Finisher PWB. If necessary, install a new duplex paper sensor, PL 12.15 Item 15. d. Check the duplex guide, PL 12.15 Item 24 for damage. e. Check that the finisher PWB DIP switch settings are correct. Refer to the 12A Finisher PWB DIP Switch Settings RAP. f. If necessary, install a new finisher PWB, PL 12.10 Item 8.

• Code: 12-500
• Description: Full Stack RAP 12-500 The machine has detected that the finisher output tray is full.
• Remedy: 1. Remove all documents from the finisher output tray. 2. Check that the stacker top sensor actuator, PL 12.45 Item 9 moves freely and is not damaged. 3. Enter dC330 code 12-840. Check the stacker top sensor (Q12-840), PL 12.45 Item 8. 4. Check the wiring between the stacker top sensor and J7 on the Finisher PWB. If necessary, install a new stacker top sensor, PL 12.45 Item 8. 5. Refer to Wiring Diagram 8. Check for +24V at pins 14 and 16 on CN27 on the Main PWB. If +24V is not available, perform the following: • Check the wiring between pins 13 and 15 on CON71 on Power Supply Unit 1 and pins 14 and 16 on CN27 on the Main PWB. • Install a new power supply unit 1, PL 1.10 Item 3. • Install a new main PWB, PL 1.10 Item 1. 6. Check that the finisher PWB DIP switch settings are correct. Refer to the 12A Finisher PWB DIP Switch Settings RAP. 7. If necessary, install a new finisher PWB, PL 12.10 Item 8.