• Code: 11G-120
• Description: Copy Damage in the 1K LCSS RAP Use this RAP to identify and correct the causes of copy damage in the 1K LCSS.
• Remedy: Check the following: • Look for torn paper in the 1K LCSS paper path. Torn fragments can pass through the IOT and 1K LCSS paper path without causing a problem until they finally wedge themselves at some point. • Ensure that the shaft diverter assembly, PL 11.118 Item 13, operates correctly and has it’s full movement. • Ensure that the jam clearance guide, PL 11.122 Item 6, closes and latches correctly. Check that the magnet at the rear is located and functions correctly. Check the clip at the front is positioned correctly. • Ensure that all idler rolls in the 1K LCSS paper path are free to rotate, particularly those on the jam clearance guide, where the paper turns through 90 degrees. • Ensure that the paper path ribs of the jam clearance guide, PL 11.122 Item 6, and the entry guide cover, PL 11.122 Item 5, are free of “scores” and “nicks”. Check also for contamination and glue from label stock.

• Code: 11H-110
• Description: Copy Damage in the 2K LCSS RAP Use this RAP to identify and correct the causes of copy damage in the 2K LCSS.
• Remedy: Check the following: • Look for torn paper in the 2K LCSS paper path. Torn fragments can pass through the IOT and 2K LCSS paper path without causing a problem until they finally wedge themselves at some point. A likely place for a piece of paper to be wedged is at the hole punch assembly, where the top and bottom guides form the narrowest part of the paper path. • Ensure that the shaft diverter assembly, PL 11.22 Item 13, operates correctly and has full movement. • Ensure that the hole punches park at the fully open position. If they protrude even slightly, a jam will occur in the narrow paper path of the hole punch. • Ensure that the jam clearance guide, PL 11.24 Item 6, closes and latches correctly. Check that the magnet at the rear is located and functions correctly. Check the clip at the front is positioned correctly. • Ensure that all idler rolls in the 2K LCSS paper path are free to rotate, particularly those on the jam clearance guide, where the paper turns through 90 degrees. • Ensure that the paper path ribs of the jam clearance guide, PL 11.24 Item 6, and the entry guide cover, PL 11.24 Item 5, are free of “scores” and “nicks”. Check also for contamination and glue from label stock.

• Code: 11H-120
• Description: Mis-Registration in Stapled Sets and Non-Stapled Sets RAP Use this RAP to identify and correct the causes of mis-registration in stapled sets, resulting in staples missing some sheets in the set, or poorly registered non-stapled sets.
• Remedy: Check the following: • Check that bin 1 is seated correctly and the bin 1 alignment clip is in position, PL 11.100 Item 13. • Turn over the paper stack in the tray in use. • Use a new ream of paper in the tray in use. • Paper type, especially recycled paper, can lead to registration problems. Try changing to a different brand or type of paper. • Ensure that the guides in the paper trays are correctly set and reported on the UI for the paper size loaded. • Check that paper type is set correctly. If heavyweight paper is used but not set in the UI, the compiler capacity can be exceeded. • Check for obstructions in the compiler. • Ensure that the paddle roll operates correctly and that the paddles are not damaged. The paddles should park completely inside the top section of the compiler, with the shorter paddle in a vertical position. If all of the paddles are out of position, check the paddle roll position sensor, PL 11.104 Item 11, the flag, PL 11.104 Item 7 and the paddle motor assembly, PL 11.104 Item 10. If only one paddle is mis-aligned with the others, it can be re-positioned by hand (they are not bonded to the shaft). • Make sure the paddles are clean. If necessary, use formula A cleaning fluid, PL 26.10 Item 2 to clean the paddles. • Ensure that the tampers operate correctly, i.e. are not stalling or losing position during the job. Inspect the tampers for damage, if necessary install new parts. PL 11.112. • Inspect the bin 1 entry nips for roll damage. The idlers should be held against the rubber driving rolls and they should be free to rotate within their support springs. If necessary, install new parts, PL 11.120. • Inspect the four spring loaded guides on the output cover, PL 11.100 Item 7. Ensure that they are correctly located and are free to move up and down.

• Code: 11J-110
• Description: Mis-Registration in Stapled Sets and Non-Stapled Sets RAP Use this RAP to identify and correct the causes of mis-registration in stapled sets, resulting in staples missing some sheets in the set, or poorly registered non-stapled sets.
• Remedy: The most likely cause of mis-registration is paper condition and/or damage such as curl, wrinkle, creases, dog ears, etc. Curl, wrinkle and creases are probably caused in the IOT, go to IQ1 Image Quality Entry RAP. For other copy/print damage and dog ears, go to the 11H-110 Copy Damage in the 2K LCSS RAP. Check the following: • Check that bin 1 is seated correctly and the bin 1 alignment clip is in position, PL 11.2 Item 13. • Turn over the paper stack in the tray in use. • Use a new ream of paper in the tray in use. • Paper type especially recycled paper can lead to registration problems. Try changing to a different brand or type of paper. • Ensure that the guides in the paper trays are correctly set and reported on the UI for the paper size loaded. • Check that paper type is set correctly. If heavyweight paper is used but not set in the UI, the compiler capacity can be exceeded. • Check for obstructions in the compiler. • Ensure that the paddle roll operates correctly and that the paddles are not damaged. The paddles should park completely inside the top section of the compiler, with the shorter paddle in a vertical position. If all of the paddles are out of position, check the paddle roll position sensor, PL 11.8 Item 11, the flag, PL 11.8 Item 7 and the paddle motor assembly, PL 11.8 Item 10. If only one paddle is mis-aligned with the others, it can be re-positioned by hand (they are not bonded to the shaft). • Make sure the paddles are clean. If necessary, use formula A cleaning fluid, PL 26.10 Item 2 to clean the paddles. • Ensure that the tampers operate correctly, i.e. are not stalling or losing position during the job. Inspect the tampers for damage, if necessary install new parts. PL 11.16. • Inspect the bin 1 entry nips for roll damage. The idlers should be held against the rubber driving rolls and they should be free to rotate within their support springs. If necessary, install new parts, PL 11.23. • Inspect the four spring loaded guides on the output cover, PL 11.2 Item 7. Ensure that they are correctly located and are free to move up and down.

• Code: 11J-120
• Description: 1K LCSS Poor Stacking RAP Use this RAP to find the cause of poor stacking in the 1K LCSS.
• Remedy: Check the following; • Look for sets that are not dropping back fully in bin 1 and therefore not operating the bin 1 level sensors: – Large paper sizes should not be stacked on top of small paper sizes. – Ensure that the paper stack in each paper tray has been fanned. – Turn over the paper stack in each paper tray. – Ensure that all paper or other copy stock being used is within the size and weight specifications. Refer to GP 20 Paper and Media Size Specifications. – Try using a fresh ream of paper. – Ensure that the edge guides of all paper trays are adjusted correctly for the paper size and that the trays are fully closed. – Check that bin 1 is seated correctly and the bin 1 alignment clip is in position, PL 11.100 Item 13. • Labels must not be fed to bin 1, but to bin 0 only. • It is recommended that transparencies are fed to bin 0 whenever possible. • Check that bin 1 is level front to back, if necessary perform ADJ 11.1-120 1K LCSS Bin 1 Level. • Check that the bin 1 upper level sensor, Q11-332 is working correctly. Refer to the 11-030- 120, 11-334-120, 11-335-120, 11-336-120 Bin 1 Movement Failure RAP. • Check the operation of the front and rear tampers. Refer to 11-005-120, 11-006-120, 11- 310-120, 11-311-120 Front Tamper Move Failure RAP and 11-007-120, 11-008-120, 11- 312-120, 11-313-120, 11-319-120 Rear Tamper Move Failure RAP. • Check that the output device is not near an air conditioning or ventilation output duct. Air flow across the output bins can cause poor stacking. • Check if Mod. TAG L-013 LCSS bin 1 kit is installed on the finisher. – Machine that regularly process large stacks of A4/8.5x11 inch LEF paper should have the LCSS bin 1 W/TAG L-013 kit installed, PL 11.100 Item 10. – Machines that regular process small stacks of A4/8.5x11 inch LEF, A3/11x17 inch and A4/8.5x11 inch SEF paper should have the standard W/OTAG L-013 bin 1 installed, PL 11.100 Item 10. • Check the output copies for curl, refer to IQ5.

• Code: 11K-110
• Description: 2K LCSS Poor Stacking RAP Use this RAP to find the cause of poor stacking in the 2K LCSS.
• Remedy: Check the following; • Look for sets that are not dropping back fully in bin 1 and therefore not operating the bin 1 level sensors: – Large paper sizes should not be stacked on top of small paper sizes. – Ensure that the paper stack in each paper tray has been fanned. – Turn over the paper stack in each paper tray. – Ensure that all paper or other copy stock being used is within the size and weight specifications. Refer to GP 20 Paper and Media Size Specifications. – Try using a fresh ream of paper. – Ensure that the edge guides of all paper trays are adjusted correctly for the paper size and that the trays are fully closed. – Check that bin 1 is seated correctly and the bin 1 alignment clip is in position, PL 11.2 Item 13. • Labels must not be fed to bin 1, but to bin 0 only. • It is recommended that transparencies are fed to bin 0 whenever possible. • Check that bin 1 is level front to back, if necessary perform ADJ 11.1-110 2K LCSS Bin 1 Level. • Check that the bin 1 upper level sensor, Q11-332 and the bin 1 lower level sensor, Q11- 333 are working correctly. Refer to the 11-030-110, 11-334-110, 11-335-110, 11-336-110 Bin 1 Movement Failure RAP. • Check the operation of the front and rear tampers. Refer to 11-005-110, 11-006-110, 11- 310-110, 11-311-110 Front Tamper Move Failure RAP and 11-007-110, 11-008-110, 11- 312-110, 11-313-110, 11-319-110 Rear Tamper Move Failure RAP. • Check that the output device is not near an air conditioning or ventilation output duct. Air flow across the output bins can cause poor stacking. • Check if Mod. TAG F-013 LCSS bin 1 kit is installed on the finisher. – Machine that regularly process large stacks of A4/8.5x11 inch LEF paper should have the LCSS bin 1 W/TAG F-013 kit installed, PL 11.2 Item 16. – Machines that regular process small stacks of A4/8.5x11 inch LEF, A3/11x17 inch and A4/8.5x11 inch SEF paper should have the standard W/OTAG F-013 bin 1 installed, PL 11.2 Item 10. • Check the output copies for curl, refer to IQ5.

• Code: 12-301
• Description: Offset Catch Tray Failure RAP 12-301 The offset catch tray has not made an index position within 450 ms of the last index position being made.
• Remedy: . Go to Flag 1 and Flag 2. Check the OCT wiring, GP 7. The wiring is good. Y↓N→Repair the wiring or install a new OCT, PL 12.10 Item 1. Enter dC330, code 12-005 to check the OCT motor, MOT12-005. MOT12-005 runs. Y↓N→Install a new OCT, PL 12.10 Item 1. Enter dC330, code 12-005 and stack code 12-301 to check the OCT index sensor, Q12-301. The display changes as the motor runs. Y↓N→Install a new OCT, PL 12.10 Item 1. Enter dC330, code 12-300 to check the OCT tray 90% full sensor, Q12-300. Actuate the sensor. The display changes. Y↓N→Check the sensor actuator. If necessary install a new OCT, PL 12.10 Item 1. Perform SCP 6 Final Actions RAP.

• Code: 14-110A
• Description: Scan Carriage Home Sensor RAP (W/O TAG 150)
• Remedy: Go to Flag 3. Check for +24V on P/J135 between pins 1 to 3 and 2 to 4 on the power distribution PWB. The voltage is good. Y↓N→As necessary, perform the steps that follow: • Go to the 01G +24V Distribution RAP. • Go to the 01B 0V Distribution RAP, refer to the 24V return. Go to Flag 3. Check for +12V on P/J135 between pins 6 to 8 on the power distribution PWB. The voltage is good. Y↓N→As necessary, perform the steps that follow: • Go to 01F +12V Distribution RAP. • Go to 01B 0V Distribution RAP, refer to the 12V return. Check that +24V is available in the scanner by entering the dC330 output code 14-005. The exposure lamp illuminates. Y↓N→Go to Flag 3. Check for +24V on P/J455 between pins 1 to 2 and 3 to 4 on the scanner PWB. Also check for +12V on P/J450 between pins 1 and 2 on the CCD PWB. The voltages are good. Y↓N→Check the harnesses between the power distribution PWB, the scanner PWB and the CCD PWB. If necessary, install a new single board controller module/scanner driver PWB/CCD PWB harness PL 14.25 Item 13, CCD PWB/Scanner PWB harness PL 14.25 Item 23. Go to the 14D Exposure Lamp Failure RAP. Check that +5V is available in the scanner by entering the dC330 input code 14-310, actuate the input module angle sensor by opening and closing the DADH. The display changes. Y↓N→Go to Flag 4. Check for +5V on P/J451 pins 1 to 2 on the CCD PWB right side. The voltage is good. Y↓N→Perform the following: • Check all harness connectors on the scanner PWB and CCD PWB are securely connected. • Check the CCD PWB for damaged components. Install new components as necessary: – Scanner PWB, PL 14.25 Item 4. Go to the 14A Scanning Document Size RAP and check the input module angle sensor, Q14-310. Go to Flag 4. Check for +5V on P/J452 pins 17 to 18 on the scanner PWB. The voltage is good. Y↓N→Check the harness between P/J451 and P/J452. If necessary, install a new harness, PL 14.25 Item 23. Enter dC330 code 14-100 to check the scan carriage home sensor, Q14-100. Activate Q14- 100. The display changes. Y↓N→Go to Flag 1. Check the scan carriage home sensor, Q14-100. Refer to: • GP 11 How to Check a Sensor. • P/J454, scanner PWB. • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP, refer to the 3.3V and 5V return. Repair or install new components as necessary: • Sensor harness. • Scan carriage home sensor, PL 14.25 Item 16. • Scanner PWB, PL 14.25 Item 4. • Scanner, PL 14.20 Item 1. Perform ADJ 14.1 Optics Cleaning Procedure. Switch off the machine, GP 14. Open the DADH or document cover. Switch on the machine, GP 14. Observe the scan carriage as the machine initializes. The scan carriage moves away from and back to the scan carriage home sensor. Y↓N→Go to Flag 2. Check the wiring and P/J457. The wiring and connector are good. Y↓N→Repair the wiring and connector. If necessary, install a new scan motor, PL 14.25 Item 2. Perform the following: • Check the scan motor bracket, the rubber component can fail, allowing the motor to move out of position. If necessary, install a new scan motor bracket, PL 14.25 Item 18. • If necessary install a new scan motor, PL 14.25 Item 2. • If necessary install a new scanner, PL 14.25 Item 1. The sensor and scan motor are working correctly, the fault may be intermittent. Check the following: • The connectors are fully seated and the wiring is not damaged. • Q14-100 is mounted correctly. • Check that the scanner drive belt is not loose, causing the belt to slip, refer to. If necessary, Scan Motor and re-position the scan motor so that the belt does not slip. • Check the scan motor bracket, the rubber component can fail, allowing the motor to move out of position. If necessary, install a new scan motor bracket, PL 14.25 Item 18.