• Code: 362-399-00
• Description: SPDH to Scanner Data Cable Failure RAP 362-310-00 A cable failure has occurred between the SPDH and the Scanner.
• Remedy: Go to Flag 1. Disconnect and check the ribbon cable and connectors P/J451 on the side 2 scan assembly and P/J413 on the scanner PWB. The ribbon cable and connectors are clean and undamaged. Y↓N→Clean or repair the ribbon cable or connectors. Install new components as necessary: • Side 2 scan assembly data ribbon cable, PL 5.10 Item 16. • Scanner PWB, PL 60.20 Item 4. • Side 2 scan assembly, PL 60.30 Item 1. Re-install the ribbon cable, then check the operation of the machine. The fault remains. Y↓N→Perform SCP 5 Final Actions. Install new components as necessary: • Side 2 scan assembly data ribbon cable, PL 5.10 Item 16. • Scanner PWB, PL 60.20 Item 4. • Side 2 scan assembly, PL 60.30 Item 1.

• Code: 362-450-00 ... 362-472-00, 362-781-00
• Description: Scanner Calibration Faults RAP 362-450-00 Dark range status bit is not clear prior to calibration. 362-451-00 Dark range status bit is not set after calibration. 362-452-00 Pixel offset status bit is not clear prior to calibration. 362-453-00 Pixel offset status bit is not set after calibration. 362-454-00 Gain range status bit is not clear prior to calibration. 362-455-00 Gain range status bit is not set after calibration. 362-456-00 Pixel gain status bit is not clear prior to calibration. 362-457-00 Pixel gain status bit is not set after calibration. 362-458-00 Highest intensity image pixel value exceeds maximum tolerance. 362-459-00 Pixel offset error (Hi) exceeds maximum adjustment allowed during dark calibration. 362-460-00 Pixel offset error (Lo) exceeds maximum adjustment allowed during dark calibration. 362-461-00 Highest intensity image pixel value is lower than the minimum tolerance. 362-462-00 Pixel gain error (Hi) exceeds maximum adjustment allowed during white calibration. 362-463-00 Pixel gain error (L0) exceeds maximum adjustment allowed during white calibration. 362-464-00 The scanner is requested to perform another operation while busy. 362-466-00 Pixels out of range during black calibration. 362-467-00 Pixels out of range during white calibration. 362-468-00 Pixel clock error from the full width array. 362-469-00 Calibration ASIC comms. error with m/c. 362-470-00 Unable to read the registers in the calibration ASIC. 362-471-00 Calibration ASIC write buffer is full. 362-472-00 Calibration ASIC comms. time-out. 362-781-00 IIT Remote NVM out of range.
• Remedy: Perform ADJ 60.5 IIT Registration, Magnification and Calibration. The fault persists. Y↓N→Go to SCP 5 Final Actions. Go to Flag 1, disconnect then check the scan carriage ribbon cable and connectors P/J445 on the scanner CCD BWB and P/J412 on the scanner PWB.. The ribbon cable and connectors are clean and undamaged. Y↓N→Clean or repair the ribbon cable or connectors, if necessary install new components: • Scan carriage data ribbon cable, PL 60.20 Item 17. • Scan carriage assembly, PL 60.20 Item 1. • Scanner PWB, PL 60.20 Item 4. Reconnect the P/J445 to P/J412 scan carriage data ribbon cable. Go to Flag 2, disconnect then check the SBC PWB/Scanner PWB data cable and connectors, P/J411 on the scanner PWB and PJ250 on the SBC PWB. The data cable and connectors are clean and undamaged. Y↓N→Clean or repair the cable connectors. Install new components as necessary: • SBC PWB/Scanner PWB data cable, PL 3.22 Item 20. • Scanner PWB, PL 60.20 Item 4. If the fault remains, perform the 303D SBC PWB Diagnostics RAP. Perform dC301 scanner system NVM initialization, then ADJ 60.5 IIT Registration, Magnification and Calibration. If the problem continues reload the software using the AltBoot Software Loading Procedure, go to GP 4 Machine Software.

• Code: 362-476-00
• Description: Scan Carriage Home Sensor RAP 362-476-00 Carriage home sensor is not cleared or made in time.
• Remedy: Visually check the scanner carriage alignment through the document glass. Carriage alignment is good. Y↓N→Perform Scan Carriage Assembly. Enter dC330 code 062-024 scan carriage to document size position, then cancel the code. Enter dC330 code 062-031 scan carriage to home position, then cancel the code. The scan carriage moves to the document size position then returns to the home position. Y↓N→Check the condition and adjustment of the scan drive belt, refer to Scan Carriage Drive Belt. The scan carriage drive belt is good. Y↓N→Install a new scan carriage drive belt, PL 60.20 Item 8. Check the scan carriage motor, MOT62-031. Refer to: • Flag 2 and • GP 10, How to Check a Motor. • P/J438, P/J420, Scanner PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Carriage motor assembly PL 60.20 Item 2. • Scanner PWB, PL 60.20 Item 4. Enter dC330 code 062-100 carriage home sensor, Q62-100. Stack codes 62-023 carriage home sensor test, the carriage will move into and out of the home position. The display changes. Y↓N→Check the carriage home sensor, Q62-100, refer to: • Flag 1 and • GP 11, How to Check a Sensor. • P/J439, P/J420, Scanner PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Carriage home sensor, Q62-100, PL 60.20 Item 7. • Scanner PWB, PL 60.20 Item 4 Perform SCP 4 Final Actions.

• Code: 362-490-00, 362-491-00
• Description: Data Steerer Error RAP 362-490-00 A side 1 data steerer error has been found during the transfer of data between the scanner PWB and the SBC PWB. 362-491-00 A side 1 data steerer TX error has been found during the transfer of data between the scanner PWB and the SBC PWB.
• Remedy: Switch off the machine, then switch on the machine, GP 14. The fault still remains Y↓N→The faults returns after less than 1000 copies/prints have been made. Y↓N→Go to SCP 5 Final actions. Install a new scanner PWB, PL 60.20 Item 4. Install a new scanner PWB, PL 60.20 Item 4.

• Code: 362-777-00, 362-778-00
• Description: Motor Communications Failure RAP 62-777-00 A motor communication failure has occurred. 362-778-00 A motor client failure has occurred.
• Remedy: Go to Flag 1. Disconnect and check the harness and connectors P/J417 on the SPDH PWB and P/J460 on the scanner PWB. The harness and connectors are good. Y↓N→Clean or repair the harness and connectors. Install new components as necessary: • SPDH PWB, PL 5.10 Item 5. • Scanner PWB, PL 60.20 Item 4. Switch off the machine, then switch on the machine, GP 14. The fault still remains Y↓N→Go to SCP 5 Final actions. Perform the following actions: • Install a new SPDH PWB, PL 5.10 Item 5. • Install a new scanner PWB, PL 60.20 Item 4.

• Code: 362-783-00, 366-783-00
• Description: SPDH Hotline Error RAP 362-783-00 SPDH side 1 hotline error. 366-783-00 SPDH side 2 hotline error.
• Remedy: Switch off the machine, then switch on the machine, GP 14. The fault is still present. Y↓N→Perform SCP 5 Final Actions. Re-load the software set, GP 4 Machine Software. The fault is still present. Y↓N→Perform SCP 5 Final Actions. Go to Flag 1. Disconnect then check the harness and connectors P/J460 on the SPDH PWB and P/J417 on the scanner PWB. The harness and connectors are good. Y↓N→Repair the harness and connectors. Install new components as necessary: • SPDH PWB, PL 5.10 Item 5 • Scanner PWB, PL 60.20 Item 6 Re-install the harness, then check the operation of the machine. The fault is still present. Y↓N→Perform SCP 5 Final Actions. Go to Flag 2. Disconnect then check the harness and connectors P/J410 on the scanner PWB and P/J140 on the power distribution PWB. The harness and connectors are good. Y↓N→Repair the harness and connectors. Install new components as necessary: • Scanner PWB, PL 60.20 Item 6 • Power distribution PWB, PL 3.22 Item 1 Re-install the harness, then check the operation of the machine. The fault is still present. Y↓N→Perform SCP 5 Final Actions. Go to Flag 3. Disconnect then check the harness and connectors P/J141 on the power distribution PWB and P/J266 on the SBC PWB. The harness and connectors are good. Y↓N→Repair the harness and connectors. Install new components as necessary: • SBC PWB, PL 3.22 Item 3 • Power distribution PWB, PL 3.22 Item 1 Re-install the harness, then check the operation of the machine. The fault is still present. Y↓N→Perform SCP 5 Final Actions. Go to the 305A Document Size Sensors RAP and check document size sensor 1 and document size sensor 2. The fault is still present. Y↓N→Perform SCP 5 Final Actions. Check the appropriate sensor: • For 362-783-00 faults check the reg sensor. Perform the RAP 305-340-00, 305-341-00 SPDH Reg Sensor Failure. • For 366-783-00 faults check the side 2 reg sensor. Perform the RAP 305-342-00, 305- 343-00 SPDH Side 2 Reg Sensor Failure. The fault is fixed. Y↓N→Perform 303D SBC PWB Diagnostics RAP. Perform SCP 5 Final Actions.

• Code: 362-784-00
• Description: Platen Hotline Error RAP 362-784-00 Platen hotline error.
• Remedy: Switch off the machine, then switch on the machine, GP 14. The fault is still present. Y↓N→Perform SCP 5 Final Actions. Re-load the software set, GP 4 Machine Software. The fault is still present. Y↓N→Perform SCP 5 Final Actions. Go to Flag 1. Disconnect then check the harness and connectors, P/J410 on the scanner PWB and P/J140 on the power distribution PWB. The harness and connectors are good. Y↓N→Repair the harness and connectors. Install new components as necessary: • Scanner PWB, PL 60.20 Item 6 • Power distribution PWB, PL 3.22 Item 1 Re-install the harness, then check the operation of the machine. The fault is still present. Y↓N→Perform SCP 5 Final Actions. Go to Flag 2. Disconnect then check the harness and connectors, P/J141on the power distribution PWB and P/J266 on the SBC PWB. The harness and connectors are good. Y↓N→Repair the harness and connectors. Install new components as necessary: • Scanner PWB, PL 60.20 Item 6 • Power distribution PWB, PL 3.22 Item 1 Re-install the harness, then check the operation of the machine. The fault is still present. Y↓N→Perform SCP 5 Final Actions. Go to the 362A Side 1 Scanning Document Size RAP and check document size sensor 1 and document size sensor 2. The fault is fixed. Y↓N→Go to the 362A Scan Carriage Position RAP and check the carriage home sensor. The fault is fixed. Y↓N→Install new components as necessary: • Scanner PWB, PL 60.20 Item 6 • Power distribution PWB, PL 3.22 Item 1 • SBC PWB, PL 3.22 Item 3 The fault is fixed. Y↓N→Perform 303D SBC PWB Diagnostics RAP. Perform SCP 5 Final Actions. Perform SCP 5 Final Actions. Perform SCP 5 Final Actions.

• Code: 362-960-00
• Description: LED Fan Lock Alarm RAP 362-960-00 The cooling fan is not rotating.
• Remedy: Remove the scanner module top cover assembly, PL 60.15 Item 2. Hold the top cover interlock switch closed. Enter dC330 code 062-029 to run the cooling fan, MOT62-029. MOT62-029 runs. Y↓N→Go to and Flag 1, check MOT62-029. Refer to: • GP 10 How to Check a Motor • P/J424 • 301G +24V Distribution RAP • 301B 0V Distribution RAP Install new components as necessary: • Cooling fan, PL 60.15 Item 6 • Scanner PWB, PL 60.20 Item 4 Stack the dC330 code 062-034 to check the cooling fan lock alarm. The display reads high. Y↓N→Switch off the machine, then switch on the machine. If the fault remains, install new parts: • Cooling fan, PL 60.15 Item 6 • Scanner PWB, PL 60.20 Item 4 Install a new cooling fan, PL 60.15 Item 6.