• Code: 921
• Description: Printer font error
• Causes: 921-00 A font that is usually included as standard was not found when the printer application was started. 921-01 A font that is used in optional font emulation was not found when the printer application was started.
• Remedy: Turn the main switch off and on.

• Code: 925-00
• Description: Net File function error
  The Net File storage area on the HDD is not available, or the management file used for handling the Net File data is broken. As a result, access to the Net File data cannot be continued.
• Causes: • Defective HDD • HDD inconsistency caused by switching the machine off while writing to HDD • Software bug
• Remedy: • When other HDD error-related service calls (SC860-SC865) are NOT issued at the same time: 1) Turn the main switch off and on. 2) If it cannot be restored by taking the above measure, initialize the Net File partition in the HDD. Note, however, that this may delete stored data such as documents remaining in the Fax transmission queue and those waiting for capture. Therefore, you must obtain the consent of your customer before executing the initialization. Note that after executing commands including Plumeria/Palm2, the job history will also be cleared. 3) If the error persists even after taking the above step, initialize all of the partitions in the HDD in accordance with SP5-832-001, then turn the main power off and then on again. Note, however, that this step will clear all of the data stored on the HDD including various documents, address book data, and so on. Therefore, again you must obtain the prior consent of your customers. Note that saved received Fax documents will be protected, but the receiving order may not be maintained. 4) If the error still cannot be restored, replace the HDD.

• Code: 990-00
• Description: Software performance error
  The software attempted to make an unexpected operation.
• Causes: • Incorrect argument • Incorrect internal parameter • Insufficient working memory • Abnormal performance caused by an error that cannot be detected in normal SC detection due to hardware specifications.
• Remedy: Turn the main switch off and on.

• Code: 991-00
• Description: Software continuity error
  The software has attempted to perform an unexpected operation. (However, the process can continue running if recovery processing is carried out.)
• Causes: • Incorrect argument • Incorrect internal parameter • Insufficient working memory • May have resulted from an error that cannot be detected by the hardware using normal SC detection.
• Remedy:

• Code: 992-00
• Description: Undefined SC error
  An error that is not controlled by the system occurred (the error does not come under any other SC code).
• Causes: A SC code used in the previous machine was applied erroneously.
• Remedy: Turn the main switch off and on.

• Code: 995
• Description: CPM setting error
  The product ID code and product S/N (11 digits) are compared.
• Causes: SC995-01 • Use SP5-811 to enter the product S/N, and turn the power OFF and then ON. • Replace the NVRAM with the one before the replacement. SC995-02 • Replace the NVRAM with the one before the replacement. • Use SP5-825 to download information into the replacement NVRAM, and turn the power OFF and then ON. SC995-03 • Replace the controller with the specified one. SC995-04
• Remedy:

• Code: 997-00
• Description: Application function selection error
  • The application has not responded to the set command created by SCS within a certain period of time. • The application selected ended abnormally.
• Causes: Software bug
• Remedy: • Check whether an option required by the application (RAM, DIMM, board) is installed properly. • Check whether downloaded applications are correctly configured. (Take necessary countermeasures specific to the application in which the error occurs. In some applications, the logs can be taken from the monitor. If this option is available, analyze the logs.)

• Code: 998-00
• Description: Application start error
  • After power on, no application program is registered to the system within a predetermined period of time. (No application starts or ends normally.) • Even if they are started, all applications have become unable to be rendered due to an unknown defect.
• Causes: • Software bug • An option required by the application (RAM, DIMM, board) is not installed properly
• Remedy: • Check whether an option required by the application (RAM, DIMM, board) is installed properly. • Check whether downloaded applications are correctly configured. • Replace the Controller Board.