Description: Motor Error (Tray 2) The Tray 2 Motor has failed. The following troubleshooting procedure applies to this error.
Causes: • Feeder Unit Kit, PL3.2.1 • Feed Drive Assembly, PL8.1.7 • MCU Board, PL9.2.13 • Right Side Harness, PL10.1.12 •
Remedy: 1 1. Check the Rubber Registration Roller for rotation. 2. Does the Roller rotate smoothly? Go to step 2. Replace the Feeder Unit. 2 1. Check the wiring harness connectors P/J25 and P/J251 between the MCU Board and the Drive Assembly. 2. Are the connectors securely connected? Go to step 3. Reconnect the connectors. Go to step 3. 3 1. Perform Tray 2 Motor test: Service Mode > Printer Diag > Engine Diag > Motor Test > Tray 2 Motor. During the test, close the Front Cover. 2. Does the Motor operate properly? Replace the MCU Board. Go to step 4. 4 1. Check the Feed Drive Assembly for correct installation. 2. Is the Feed Drive Assembly correctly installed? Go to step 5. Reseat the Feed Drive Assembly. Go to step 5. 5 Does the error still occur when the printer is turned On? Go to step 6. Complete. 6 Check the Right Side Harness for continuity. 1. Disconnect P/J25 from the MCU Board. 2. Disconnect P/J251 from the Feed Drive Assembly. 3. Check continuity between P/J25 <=> P/J251. Go to step 7. Replace the Right Side Harness. 7 Check the Drive Assembly signal. 1. Disconnect P/J25 from the MCU Board. 2. Is there +24 V across ground <=> J25-1/J25-2 pin on the MCU Board when the Interlock Switch is activated? Replace the Feed Drive Assembly. Replace the MCU Board.
Code: 092-651
Description: ADC Sensor Error (Error Code 01) The ADC Sensor has detected density error. The following troubleshooting procedure applies to this error.
Causes: • Front Cover Harness, PL1.2.13 • Transfer Unit, PL4.1.1 • Print Cartridge (C/M/Y/K), PL5.1.17-20 • MCU Board, PL9.2.13 • Right Side Harness, PL10.1.12
Remedy: 1 1. Check the Transfer Unit for correct installation. 2. Is the Transfer Unit correctly installed? Go to step 3. Reseat the Transfer Unit. Go to step 2. 2 Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 Check the toner density and compare the density of four colors toner. 1. Perform Gradation Test Print: Service Mode > Printer Diag > Test Print > Gradation ESS. 2. Is there dark color on the print? Go to step 4. Replace the MCU Board. 4 Check the Solenoid in the Transfer Unit for operation. 1. Perform the ADC Sensor Solenoid test: Service Mode > Printer Diag > Engine Diag > Motor Test > ADC (CTD) Sensor Solenoid. 2. Perform the ADC Sensor LED test: Service Mode > Printer Diag > Engine Diag > Motor Test > ADC (CTD) Sensor LED. 3. Does the ADC Sensor operate properly? Replace the corresponding Print Cartridge. Go to step 5. 5 1. Check the wiring harness connectors P/J27, P/J272, and P/ J2721 between the MCU Board and the Transfer Unit. 2. Are the connectors securely connected? Go to step 6. Reconnect the connectors. Go to step 10. 6 Check the Front Cover Harness for continuity. 1. Disconnect P/J2721 from the Transfer Unit. 2. Disconnect P/J272 from the Right Side Harness. 3. Check continuity between P/J2721 <=> P/J272. Go to step 7. Replace the Front Cover Harness. 7 Check the Right Side Harness for continuity. 1. Disconnect P/J27 from the MCU Board. 2. Disconnect P/J272 from the Front Cover Harness. 3. Check continuity between P/J27 <=> P/J272. Go to step 8. Replace the Right Side Harness. 8 Check the ADC Sensor signal. 1. Disconnect P/J27 from the MCU Board. 2. Is there +5 V across ground <=> J27-A7 pin on the MCU Board? Replace the Transfer Unit. Replace the MCU Board.
Code: 092-651
Description: ADC Sensor Error (Error Code 02) The ADC Sensor has detected density error. The following troubleshooting procedure applies to this error.
Causes: • Front Cover Harness, PL1.2.13 • Transfer Unit, PL4.1.1 • Laser Unit, PL5.1.12 • Print Cartridge (C/M/Y/K), PL5.1.17-20 • MCU Board, PL9.2.13 • Right Side Harness, PL10.1.12
Remedy: 1 1. Check the Transfer Unit for correct installation. 2. Is the Transfer Unit correctly installed? Go to step 3. Reseat the Transfer Unit. Go to step 2. 2 Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 1. Check the Print Cartridges for correct installation. 2. Are the Print Cartridges correctly installed? Go to step 5. Reseat the Print Cartridges. Go to step 4. 4 Does the error still occur when the printer is turned On? Go to step 5. Complete. 5 Check the toner density and compare the density of four colors toner. 1. Check the toner density. Perform Gradation Test Print: Service Mode > Printer Diag > Test Print > Gradation ESS. 2. Is there light color on the print? Go to step 6. Replace the MCU Board. 6 Check the Solenoid in the Transfer Unit for operation. 1. Perform the ADC Sensor Solenoid test: Service Mode > Printer Diag > Engine Diag > Motor Test > ADC (CTD) Sensor Solenoid. 2. Perform the ADC Sensor LED test: Service Mode > Printer Diag > Engine Diag > Motor Test > ADC (CTD) Sensor LED. 3. Does the ADC Sensor operate properly? Go to step 11. Go to step 7. 7 1. Check the wiring harness connectors P/J27, P/J272, and P/ J2721 between the MCU Board and the Transfer Unit. 2. Are the connectors securely connected? Go to step 8. Reconnect the connectors. Go to step 10. 8 Check the Front Cover Harness for continuity. 1. Disconnect P/J2721 from the Transfer Unit. 2. Disconnect P/J272 from the Right Side Harness. 3. Check continuity between P/J2721 <=> P/J272. Go to step 9. Replace the Front Cover Harness. 9 Check the Right Side Harness for continuity. 1. Disconnect P/J27 from the MCU Board. 2. Disconnect P/J272 from the Front Cover Harness. 3. Check continuity between P/J27 <=> P/J272. Go to step 10. Replace the Right Side Harness. 10 Check the ADC Sensor signal. 1. Disconnect P/J27 from the MCU Board. 2. Is there +5 V across ground <=> J27-A7 pin on the MCU Board? Replace the Transfer Unit. Replace the MCU Board. 11 Check the Deve Motor for operation. 1. Perform the Deve Motor test: Service Mode > Printer Diag > Engine Diag > Motor Test > Deve Motor. Close the Front Cover while running the test. 2. Does the Deve Motor function normally? Go to step 13. Go to step 12. 12 1. Replace the Main Drive Assembly. 2. Does the error still occur when the printer is turned On? Replace the MCU Board. Complete. 13 1. Replace the corresponding Print Cartridge. 2. Does the error still occur when the printer is turned On? Replace the Laser Unit. Complete.
Code: 092-661
Description: Environmental (Humidity/Temperature) Sensor Error The Environmental Sensor has detected temperature error. The following troubleshooting procedure applies to this error.
Remedy: 1 1. Check the Humidity/Temperature Sensor for correct installation. 2. Is the Humidity/Temperature Sensor correctly installed? Go to step 2. Reseat the Humidity/ Temperature Sensor. Go to step 2. 2 Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 1. Check the wiring harness connectors P/J26 and P/J261 between the MCU Board and the Humidity/Temperature Sensor. 2. Are the connectors securely connected? Go to step 4. Reconnect the connectors. 4 Check the Humidity Harness for continuity. 1. Disconnect P/J26 from the MCU Board. 2. Disconnect P/J261 from the Humidity/Temperature Sensor. 3. Check continuity between P/J26 <=> P/J261. Go to step 5. Replace the Humidity Harness. 5 Check the Humidity/Temperature Sensor signal. 1. Disconnect P/J26 from the MCU Board. 2. Is there +5 V across ground <=> J26-4 pin on the MCU Board? Replace the Humidity/ Temperature Sensor. Replace the MCU Board.
Code: 093-320
Description: Deve Motor Error The Deve Motor has failed. The following troubleshooting procedure applies to this error.
Causes: • Feeder Kit, PL3.2.1 • Main Drive, PL8.1.2 • MCU Board, PL9.2.13 • Right Side Harness, PL10.1.12
Remedy: 1 1. Check the Print Cartridges for correct installation. 2. Are the Print Cartridges correctly installed? Go to step 3. Reseat the Print Cartridges. Go to step 2. 2 Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 1. Check the wiring harness connectors P/J22 and P/J222 between the MCU Board and the Main Drive. 2. Are the connectors securely connected? Go to step 4. Reconnect the connectors. Go to step 4. 4 1. Perform the Deve Motor test: Service Mode > Printer Diag > Engine Diag > Motor Test > Deve Motor. Close the Front Door while running the test. 2. Does the Motor operate properly? Replace the MCU Board. Go to step 5. 5 1. Check the Main Drive Assembly for correct installation. 2. Is the Main Drive Assembly correctly installed? Go to step 6. Reseat the Main Drive Assembly. 6 Does the error still occur when the printer is turned On? Go to step 7. Complete. 7 1. Check the wiring harness connectors P/J22 and P/J222 between the MCU Board and the Main Drive Assembly. 2. Are the connectors securely connected? Go to step 8. Reconnect the connectors. 8 Check the Right Side Harness for continuity. 1. Disconnect P/J22 from the MCU Board. 2. Disconnect P/J222 from the Main Drive Assembly. 3. Check continuity between P/J22 <=> P/J252. Go to step 9. Replace the Right Side Harness. 9 Check the Main Drive Assembly signal. 1. Disconnect P/J22 from the MCU Board. 2. Is there +24 V across ground <=> J22-B2/J22-B4 pin when the Interlock Switch is activated? Replace the Main Drive Assembly. Replace the MCU Board.
Code: 093-423 ... 093-426
Description: Check Print Cartridge Error (Yellow/Magenta/Cyan/Black) The Print Cartridge (Yellow/Magenta,/Cyan/Black) is near or has reached its end of life. The following troubleshooting procedure applies to these errors. • Chain Link 093-423: Yellow Cartridge Low • Chain Link 093-424: Magenta Cartridge Low • Chain Link 093-425: Cyan Cartridge Low • Chain Link 093-426: Black Cartridge Low
Remedy: 1 1. Check the Print Cartridge for correct installation. 2. Is the Print Cartridge correctly installed? Go to step 3. Reseat the Print Cartridge. Go to step 2. 2 Does the error still occur? Go to step 3. Complete. 3 1. Replace the Print Cartridge. 2. Does the error still occur? Replace the MCU Board. Complete.
Code: 093-919 ... 093-922
Description: Remove Print Cartridge Tape (Yellow/Magenta/Cyan/Black) The Print Cartridge (Yellow/Magenta/Cyan/Black) tape was not removed when a new Print Cartridge is installed. The following troubleshooting procedure applies to these errors. • Chain Link 093-919: Check Yellow Cartridge • Chain Link 093-920: Check Magenta Cartridge • Chain Link 093-921: Check Cyan Cartridge • Chain Link 093-922: Check Black Cartridge
Remedy: 1 1. Check the Print Cartridge tape. 2. Has the tape been removed? Go to step 2. Remove the tape on the Print Cartridge. Go to step 2. 2 Does the error still occur? Go to step 3. Complete. 3 1. Replace the Print Cartridge. 2. Does the error still occur? Go to step 4. Complete. 4 Perform the Toner Motor test: Service Mode > Engine Diag > Motor Test > Toner Motor. • Yellow Toner Motor • Magenta Toner Motor • Cyan Toner Motor • Black Toner Motor While testing the Toner Motor, close the Interlock Harness. Check the gear of the Auger for damage. If the gear is damaged, replace the Dispenser Motor. Go to step 5. 5 1. Check the Dispenser wiring harness connectors. • Yellow: P/J18 and P/J181 • Magenta: P/J18 and P/J182 • Black: P/J18 and P/J183 • Cyan: P/J18 and P/J184 2. Are the connectors securely connected? Go to step 6. Reconnect the connectors. Go to step 6. 6 Does the error still occur? Go to step 7. Complete. 7 Check the Top LV Harness for continuity. 1. Disconnect P/J Harnesses. • Yellow: P/J18 and P/J181 • Magenta: P/J18 and P/J182 • Black: P/J18 and P/J183 • Cyan: P/J18 and P/J184 2. Check continuity between P/J connectors: • Yellow: P/J18 <=> P/J181 • Magenta: P/J18 <=> P/J182 • Black: P/J18 <=> P/J183 • Cyan: P/J18 <=> P/J184 Go to step 8. Complete. 8 Check the Dispenser signal. 1. Disconnect P/J18 from the MCU Board. 2. When the Interlock Switch is activated, is there +24 V across: • Ground <=> P/J18-A1/P/J18-A2 pin (Yellow) • Ground <=> P/J18-A7/P/J18-A8 pin (Magenta) • Ground <=> P/J18-B1/P/J18-B2 pin (Black) • Ground <=> P/J18-B7/P/J18-B8 pin (Cyan) Replace the Dispenser. Replace the MCU Board.
Code: 093-925
Description: Print Cartridge CRUM Error (Yellow/Magenta/Cyan/Black) The Print Cartridge CRUM communication is detected. The following troubleshooting procedure applies to these errors. • Chain Link 093-925: Black CRUM Error
Remedy: 1 1. Check the Print Cartridge(s) for correct installation. 2. Is the Print Cartridge(s) correctly installed? Go to step 3. Reseat the Print Cartridge(s). Go to step 2. 2 Does the error still occur when the printer is turned On? Go to step 4. Complete. 3 Is the Print Cartridge a Xerox Print Cartridge? Go to step 5. Install a Xerox Print Cartridge. 4 1. Check the CRUM Connector for correct installation. 2. Is the connector securely connected? Go to step 5. Reseat the CRUM Connector. Go to step 5. 5 1. Check the wiring harness connector(s) between the CRUM Connector and the MCU Board. • Yellow: P/J31 and P/J311 • Magenta: P/J31 and P/J312 • Cyan: P/J31 and P/J313 • Black: P/J31 and P/J314 2. Is the connector(s) securely connected? Go to step 6. Reconnect the connector(s). Go to step 6. 6 Check the CRUM Harness for continuity. 1. Disconnect the wiring harnesses from the Connector CRUM and MCU Board. • Yellow: P/J31 and P/J311 • Magenta: P/J31 and P/J312 • Cyan: P/J31 and P/J313 • Black: P/J31 and P/J314 2. Check continuity between P/J connectors: • Yellow: P/J31 <=> P/J311 • Magenta: P/J31 <=> P/J312 • Cyan: P/J31 <=> P/J313 • Black: P/J31 <=> P/J314 Go to step 7. Replace the CRUM Harness. 7 Check the CRUM Connector for damages. Is the CRUM Connector damaged? Replace the CRUM Connector. Go to step 8. 8 1. Replace the CRUM Connector. 2. Does the error still occur when the printer is turned On? Go to step 9. Complete. 9 1. Replace the Print Cartridge. 2. Does the error still occur? Replace the MCU Board. Complete.
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