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Code :
  • Code: 062-320, 062-321
  • Description: Scanner Error The Scanner has failed. The following troubleshooting procedure applies to these errors. • Chain Link 062-320: Scanner Error (Image Scanning Error) • Chain Link 062-321: Scanner Error (Scanner Malfunction)
  • Causes: • Scanner Controller Board, PL9.1.1 • ADF Scanner Assembly, PL11.1.1
  • Remedy: 1 1. Check the wiring harness connectors P/J60, P/J62, P/J63, P/ J64, and P/J65 on the Scanner Controller Board. Reseat the connectors. 2. Does the error still occur when the printer is turned On? Go to step 2. Complete. 2 1. Replace the ADF Scanner Assembly. 2. Does the error still occur when the printer is turned On? Replace the Scanner Controller Board. Complete.
  • Code: 062-322, 062-393
  • Description: Scanner Error The Scanner has failed. The following troubleshooting procedure applies to these errors. • Chain Link 062-322: Scanner Parameter Error • Chain Link 062-393: Scanner Error (CcdAsic Error)
  • Causes: • Scanner Controller Board, PL9.1.1 • ADF Scanner Assembly, PL11.1.1
  • Remedy: 1 1. Turn the printer Off and back On. 2. Does the error still occur? Go to step 2. Complete. 2 1. Replace the Scanner Control Board. 2. Does the error still occur when copying and faxing? Replace the ADF Scanner Assembly. Complete.
  • Code: 062-323, 123-314
  • Description: Control Panel Error The parameter setting on the Control Panel has failed. The following troubleshooting procedure applies to these errors. • Chain Link 062-323: Panel Setting Parameter NG • Chain Link 123-314: Control Panel Error
  • Causes: • Control Panel, PL1.2.2 • Scanner Controller Board, PL9.1.1
  • Remedy: 1 1.Wait for 5 seconds and turn the printer Off and back On. 2. Does the error still occur when the printer is turned On? Go to step 2. Complete. 2 1. Check the Scanner Controller Board for correct installation. Reseat the Scanner Controller Board. 2. Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 1. Check the Control Panel for correct installation. Reseat the Control Panel. 2. Does the error still occur when the printer is turned On? Go to step 4. Complete. 4 1. Replace the Scanner Controller Board. 2. Does the error still occur when the printer is turned On? Replace the Control Panel. Complete.
  • Code: 062-790
  • Description: Copier Error The Copier has failed. The following troubleshooting procedure applies to this error.
  • Causes: • Scanner Controller Board, PL9.1.1 • ADF Scanner Assembly, PL11.1.1
  • Remedy: 1 1. Check the error. 2. Does the error message disappear within 70 seconds automatically, or disappear after pressing the OK button? Go to step 2. Go to step 4. 2 1. Check the error. 2. Does the error still occur when copying or scanning? Go to step 3. To to step 4. 3 1. Print a Configuration page: System > Information Pages > Configuration. 2. Does the error still occur when copying or scanning the Configuration report? Go to step 5. Complete. 4 1. Turn the printer Off and back On. 2. Does the error still occur when copying or scanning? To to step 5. Complete. 5 1. Replace the Scanner Controller Board. 2. Does the error still occur when copying or scanning? Replace the ADF Scanner Assembly. Complete.
  • Code: 072-215
  • Description: 550 Feeder Error (Optional 550-Sheet Feeder) The Optional 550-Sheet Feeder has failed. The following troubleshooting procedure applies to this error.
  • Causes: • MCU Board, PL9.2.13 • Right Side Harness, PL10.1.12 • Optional 550-Sheet Feeder, PL13.1.1 • Feeder Unit Harness, PL13.3.3 • Tray 3 Feeder Board, PL13.3.6
  • Remedy: 1 1. Check the Optional 550-Sheet Feeder for correct installation. 2. Is the Optional 550-Sheet Feeder correctly installed? Go to step 3. Reseat the Optional 550- Sheet Feeder. Go to step 2. 2 Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 1. Check the wiring harness connectors P/J27, P/J273, and P/ J419 between the MCU Board and the Tray 3 Feeder Board. 2. Are the connectors securely connected? Go to step 5. Reconnect the connectors. Go to step 4. 4 Does the error still occur when the printer is turned On? Go to step 5. Complete. 5 Check the Feeder Unit Harness for continuity. 1. Disconnect P/J419 from the Tray 3 Feeder Board. 2. Disconnect P/J273 from the Right Side Harness. 3. Check continuity between P/J419 <=> P/J273. Go to step 6. Replace the Feeder Unit Harness. 6 Check the Right Side Harness for continuity. 1. Disconnect P/J27 from the MCU Board. 2. Disconnect P/J273 from the Feeder Unit Harness. 3. Check continuity between P/J27 <=> P/J273. To go step 7. Replace the Right Side Harness. 7 1. Replace the Optional 550-Sheet Feeder. 2. Does the error still occur when the printer is turned On? Replace the MCU Board. Complete.
  • Code: 072-216
  • Description: Motor Error (Optional 550-Sheet Feeder) The Optional 550-Sheet Feeder Motor has failed. The following troubleshooting procedure applies to this error.
  • Causes: • MCU Board, PL9.2.13 • Right Side Harness, PL10.1.12 • 550-Sheet Feeder, PL13.1.1 • Feed Roll, PL13.2.10 • Optional Feeder Board, PL13.3.6 • Optional Feeder Drive Assembly PL13.3.10 • Retard Roll, PL13.4.10
  • Remedy: 1 1. Check the paper tray for correct installation. 2. Is the tray correctly installed? Go to step 3. Reseat the paper tray. Go to step 2. 2 Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 1. Check the Feed Rollers and Retard Rollers for rotation. 2. Do the Rollers rotate smoothly? Go to step 4. Replace the defective Roller(s). 4 1. Check the wiring harness connectors P/J422, P/J4221, and P/ J4222 between the Tray 3 Feeder Board and the Tray 3 Feeder Drive. 2. Are the connectors securely connected? Go to step 5. Reconnect the connectors. Go to step 5. 5 1. Perform the Tray 3 Feed Motor test: Service Mode > Printer Diag > Engine Diag > Motor Test > Tray 3 Feed Motor. Close the Front Door while running the Tray 3 Feed Motor. 2. Does the Tray 3 Motor operate properly? Replace the MCU Board. Go to step 6. 6 1. Check the Tray 3 Feeder Unit for correct installation. 2. Is the Tray 3 Feeder Assembly correctly installed? Go to step 7. Reseat the Tray 3 Feeder Unit. Go to step 7. 7 Does the error still occur when the printer is turned On? Go to step 8. Complete. 8 1. Check the wiring harness connectors P/J422 and P/J4222 between the Optional Feeder Board and the Optional Feeder Drive Assembly. 2. Are the connectors securely connected? Go to step 9. Reconnect the connectors. Go to step 9. 9 1. Check the wiring harness connectors P/J419, P/J273, and P/ J27 between the Optional Feeder Board and the MCU Board. 2. Are the connectors securely connected? Go to step 10. Reconnect the connectors. Go to step 10. 10 Check the Right Side Harness for continuity. 1. Disconnect P/J273 from the Feeder Unit harness. 2. Disconnect P/J27 from the MCU Board. 3. Check continuity between P/J273 <=> P/J27. Go to step 11. Replace the Right Side Harness. 11 Check the Optional Feeder Board signal. 1. Disconnect P/J27 from the MCU Board. 2. Is there +24 V across ground <=> J27-B4/J27-B5 pin on the MCU Board when the Interlock Switch is activated? Replace the 550-Sheet Feeder. Replace the MCU Board.
  • Code: 077-215
  • Description: Duplexer Error The Duplexer Unit has failed. The following troubleshooting procedure applies to this error.
  • Causes: • Front Cover Harness, PL1.2.13 • MCU Board, PL9.2.13 • Right Side Harness, PL10.1.12 • Duplex Unit, PL12.1.1 • Duplex Unit Harness, PL12.1
  • Remedy: 1 1. Check the Duplex Unit for correct installation. 2. Is the Duplex correctly installed? Go to step 3. Reseat the Duplex Unit. Go to step 2. 2 Does the error still occur when the printer turned On? Go to step 3. Complete. 3 1. Check the wiring harness connectors P/J27, P/J272, P/J2720, and P/J428 between the Duplex Board and the MCU Board. 2. Are the connectors securely connected? Go to step 5. Reconnect the connectors. Go to step 4. 4 Does the error still occur when the printer is turned On? Go to step 5. Complete. 5 Check the Duplex Unit Harness for continuity. 1. Disconnect P/J428 from the Duplex Board. 2. Disconnect P/J2720 from the Front Cover Harness. 3. Check continuity between P/J428 <=> P/J2720. Go to step 6. Replace the Duplex Unit. 6 Check the Front Cover Harness for continuity. 1. Disconnect P/J272 from the Right Side Harness. 2. Disconnect P/J2720 from the Duplex Unit Harness. 3. Check continuity between P/J272 <=> P/J2720. Go to step 7. Replace the Front Cover Harness. 7 Check the Right Side Harness for continuity. 1. Disconnect P/J272 from the Front Cover Harness. 2. Disconnect P/J27 from the MCU Board. 3. Check continuity between P/J272 <=> P/J27. Go to step 8. Replace the Right Side Harness. 8 1. Replace the Duplex Unit. 2. Does the error still occur when the printer is turned On? Replace the MCU Board. Complete.
  • Code: 077-300
  • Description: Door A Open The Front Cover is open. The following troubleshooting procedure applies to this error.
  • Causes: • Front Cover, PL1.2.1 • Interlock Harness, PL9.2.3 • MCU Board, PL9.2.13
  • Remedy: 1 1. Check the Front Cover for damages. 2. Are there any damages on the Front Cover? Replace the Front Cover. Go to step 2. 2 Check the Interlock Switch for operation. 1. Perform the Interlock Switch test: Service Mode > Printer Diag > Engine Diag > Sensor Test > Interlock Switch. 2. Does the Switch operate properly? Replace the MCU Board. Go to step 3. 3 1. Replace the Interlock Switch Harness. 2. Does the error still occur when the printer is turned On? Replace the MCU Board. Complete.
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