Description: Load Tray 3 (Paper Mismatch) The paper size mismatch is detected in Tray 3. The following troubleshooting procedure applies to this error.
Remedy: 1 1. Check the paper size. 2. Does the paper size meet the specifications? Go to step 2. Replace the paper with the correct specifications. 2 1. Check the paper size setting. 2. Does the paper match with the settings on the printer Control Panel? Go to step 4. Correct the paper settings on the printer Control Panel. 3 Does the error still occur when printing? Go to step 4. Complete. 4 1. Reseat the Tray Paper End Guide. 2. Does the error still occur? Go to step 5. Complete. 5 1. Replace Tray 2. 2. Does the error still occur when printing? Go to step 6. Complete. 6 1. Perform the Tray 3 Paper Size test: Service Mode > Printer Diag > Engine Diag > Sensor Test > Tray 3 Paper Size 2. Does Size Switch operate properly? Go to step 7. Replace the Tray 3 Size Switch Assembly. 7 1. Check the Rollers for operation. 2. Do the Rollers rotate smoothly? Replace the MCU Board. Replace the Retard Roller.
Code: 024-946, 077-912
Description: Insert Tray 2 The Tray 2 Size Switch indicates that Tray 2 is not installed. The following troubleshooting procedure applies to these errors. • Chain Link 024-946: Insert Tray 2 (Tray Detached) • Chain Link 077-912: Insert Tray 2 (Upper Cassette Detached)
Causes: • Tray 2 Size Switch, PL7.1.18 • MCU Board, PL9.2.13 • Right Side Harness, PL10.1.12
Remedy: 1 1. Check the tray for correct installation. 2. Is Tray 2 correctly installed? Go to step 3. Reseat Tray 2. 2 Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 1. Perform the Tray 2 Paper Size test: Service Mode > Printer Diag > Engine Diag > Sensor Test > Tray2 Paper Size. 2. Does the switch operate properly? Complete. Go to step 4. 4 Check the Right Side Harness for continuity. 1. Disconnect P/J23 from the MCU Board. 2. Disconnect P/J231 from the Size Switch Assembly. 3. Check continuity between P/J23 <=> P/J231. Go to step 5. Replace the Right Side Harness. 5 1. Replace the Tray 2 Size Switch. 2. Does the error still occur when the printer is turned On? Replace the MCU Board. Complete.
Code: 024-947
Description: Insert Tray 3 (Tray 3 Missing) The Tray 3 Size Switch indicates that Tray 3 is not installed. The following troubleshooting procedure applies to these errors. • Chain Link 024-947: Insert Tray 3 (Tray 3 Missing) • Chain Link 024-947: Insert Tray 3 (Tray Detached)
Remedy: 1 1. Check the tray for correct installation. 2. Is Tray 3 correctly installed? Go to step 3. Reseat tray 2. 2 Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 1. Perform the Tray 3 Paper Size test: Service Mode > Printer Diag > Engine Diag > Sensor Test > Tray3 Paper Size. 2. Does the Switch operate properly? Complete. Go to step 4. 4 Check the C2 Chute Harness for continuity. 1. Disconnect P/J421 from the Optional Feeder Board. 2. Disconnect P/J4211 from the Optional Size Switch Assembly. 3. Check continuity between P/J421 <=> P/J4211. Go to step 5. Replace the 550-Sheet Feeder. 5 1. Replace the Tray 3 Size Switch. 2. Does the error still occur? Replace the MCU Board. Complete.
Code: 024-958
Description: Load Tray 1 (MPT) (Paper Mismatch) The paper size mismatch is detected in Tray 1 (MPT). The following troubleshooting procedure applies to this error.
Remedy: 1 1. Check the paper size. 2. Does the paper size meet specifications? Go to step 2. Replace the paper with the correct specifications. 2 1. Check the paper size setting. 2. Does the paper match with the settings on the printer Control Panel? Go to step 4. Correct the paper settings on the printer Control Panel. Go to step 3. 3 Does the error still occur when printing? Go to step 4. Complete. 4 1. Perform the Registration Sensor test: Service Mode > Printer Diag > Engine Diag > Sensor Test > Regi Sensor. 2. Does the number on the Control Panel increase by 1 when the Actuator of the Registration Sensor is activated? Replace the MCU Board. Go to step 5. 5 1. Check the wiring harness connectors P/J23, P/J232, and P/ J2322 between the MCU Board and the Registration Sensor. 2. Are the connectors securely connected? Go to step 6. Reconnect the connectors. 6 Check the Registration Sensor Harness for continuity. 1. Disconnect P/J232 from the Right Side Harness. 2. Disconnect P/J2322 from the Registration Sensor. 3. Check continuity between P/J232 <=> P/J2322. Go to step 7. Replace the Registration Sensor Harness. 7 Check the Right Side Harness for continuity. 1. Disconnect P/J23 from the MCU Board. 2. Disconnect P/J232 from the Registration Sensor Harness. 3. Check continuity between P/J23 <=> P/J232. Go to step 8. Replace the Right Side Harness. 8 Check the Registration Sensor for continuity. 1. Disconnect P/J23 from the MCU Board. 2. Is there +3.3 V across ground <=> J23-8 pin? Go to step 9. Replace the MCU Board. 9 Check the Registration Sensor signal. 1. Measure the voltage across ground <=> J23-10 on the MCU Board. 2. Does the voltage change when the Actuator of the Registration Sensor is activated? Replace the MCU Board. Replace the Feeder Unit. Go to step 10.
Code: 024-959
Description: Load Tray 2 (No Suitable Paper) The type or size of paper mismatched or Tray 2 is empty. The following troubleshooting procedure applies to this error.
Causes: • Tray 2, PL2.1.24 • Feeder Unit, PL3.2.1 • Tray 2 No Paper Sensor, PL3.2.30 • Registration Sensor Harness, PL3.2.37 • No Paper Actuator, PL3.2.49 • MCU Board, PL9.2.13 • Right Side Harness, PL10.
Remedy: 1 1. Check the paper size. 2. Does the paper size meet specifications? Go to step 2. Replace the paper with the correct specifications. 2 1. Check the paper size setting. 2. Does the paper match with the settings on the printer Control Panel? Go to step 3. Correct the paper settings on the printer Control Panel. Go to step 3. 3 1. Check the paper type. • Paper in the tray • Paper type setting in the Control Panel • Paper type of the printing job 2. Are these paper types the same? Go to step 4. Correct the paper type setting on the printer Control Panel. 4 1. Reseat Tray 2. 2. Does the error still occur when printing? Go to step 5. Complete. 5 1. Check the No Paper Actuator. 2. Does the Actuator operate smoothly? Go to step 6. Replace the Feeder Unit. 6 1. Perform the Tray 2 No Paper test: Service Mode > Printer Diag > Engine Diag > Sensor Test > Tray 2 No Paper. 2. Does the number on the Control Panel increase by 1 every time the Actuator is activated? Replace the MCU Board. Go to step 7. 7 1. Check the wiring harness connectors P/J23, P/J232, and P/ J2321 between the No Paper Sensor and the MCU Board. 2. Are the connectors securely connected? Go to step 8. Reconnect the connectors. 8 Check the Right Side Harness for continuity. 1. Disconnect P/J23 from the MCU Board. 2. Disconnect P/J232 from the Registration Sensor Harness. 3. Check continuity between P/J23 <=> P/J232. Go to step 9. Replace the Right Side Harness. 9 Check the Registration Sensor Harness for continuity. 1. Disconnect P/J232 from the Right Side Harness. 2. Disconnect P/J2321 from the No Paper Sensor. 3. Check continuity between P/J232 <=> P/J2321. Go to step 10. Replace the Registration Sensor Harness. 10 Check the No Paper Sensor signal. 1. Disconnect P/J23 from the MCU Board. 2. Is there +3.3 V across ground <=> J23-5 pin on the MCU Board? Go to step 11. Replace the MCU Board. 11 Check the No Paper Sensor for operation. 1. Measure the voltage across ground <=> J23-7 on the MCU Board. 2. Does the voltage change when the No Paper Sensor is activated? Replace the MCU Board. Replace the No Paper Sensor.
Code: 024-960
Description: Load Tray 3 (No Suitable Paper) The type or size of paper mismatched or Tray 3 is empty. The following troubleshooting procedure applies to this error.
Causes: • Feeder Unit, PL3.2.1 • Registration Sensor, PL3.2.30 • Registration Sensor Harness, PL3.2.37 • No Paper Actuator, PL3.2.49 • MCU Board, PL9.2.13 • Right Side Harness, PL10.1.12 • 550-Sheet Feeder, PL13.1.1 • Tray 3 Feeder, PL13.2.8 • Tray 3 Feeder Harness, PL13.3.3 • Tray 3, PL13.4.1
Remedy: 1 1. Check the paper size. 2. Does the paper size meet specifications? Go to step 2. Replace the paper with the correct specifications. 2 1. Check the paper size setting. 2. Does the paper match with the settings in the Control Panel? Go to step 3. Correct the paper settings in the Control Panel. Go to step 3. 3 1. Check the paper type. • Paper in the tray • Paper type setting on the printer Control Panel • Paper type of the printing job 2. Are the paper types the same? Go to step 4. Correct the paper type setting on the printer Control Panel. 4 1. Reseat Tray 3. 2. Does the error still occur when printing? Go to step 5. Complete. 5 1. Check the No Paper Actuator. 2. Does the Actuator operate smoothly? Go to step 6. Replace the Tray 3 Feeder. 6 1. Perform the Tray 3 No Paper test: Service Mode > Printer Diag > Engine Diag > Sensor Test > Tray 3 No Paper. 2. Does the number on the Control Panel increase by 1 every time the Actuator is activated? Replace the MCU Board. Go to step 7. 7 1. Check the wiring harness connectors P/J421, P/J4212, and P/ J42121 between the No Paper Sensor and the Tray 3 Feeder Board. 2. Are the connectors securely connected? Go to step 8. Reconnect the connectors. 8 Check the No Paper Sensor signal. 1. Disconnect P/J421 from the Optional Feeder Board. 2. Is there +3.3 V across ground <=> J421-3 pin? Go to step 9. Go to step 10. 9 Check the No Paper Sensor for operation. 1. Measure the voltage across ground <=> J421-5 pin on the Optional Feeder Board. 2. Does the voltage change when the No Paper Sensor is activated? Complete. Replace the MCU Board. 10 1. Check the wiring harness connectors P/J419, P/J273, and P/ J27 between the Optional Feeder Board and the MCU Board. 2. Are the connectors securely connected? Go to step 11. Reconnect the connectors. 11 Check the Registration Sensor Harness for continuity. 1. Disconnect P/J273 from the Feeder Unit Harness. 2. Disconnect P/J27 from the MCU Board. 3. Check continuity between P/J273 <=> P/J27. Go to step 12. Replace the Right Side Harness. 12 Check the Optional Feeder Board signal. 1. Disconnect P/J27 from the MCU Board. 2. Is there +3.3 V across ground <=> J27-B7 pin on the MCU Board? Replace the 550-Sheet Feeder. Replace the MCU Board.
Code: 024-963
Description: Load Tray 1 (MPT) (No Suitable Paper) The type or size of paper mismatched or Tray 1 (MPT) is empty. The following troubleshooting procedure applies to this error.
Causes: • Tray 1 (MPT) Actuator, PL2.1.24 • Tray 1 (MPT) Feed Roll, PL3.1.10 • Feeder Unit, PL3.2.1 • MCU Board, PL9.2.13 • Right Side Harness, PL10.1.12
Remedy: 1 1. Check the paper size. 2. Does the paper size meet specifications? Go to step 2. Replace the paper with the correct specifications. 2 1. Check the paper size setting. 2. Does the paper match with the settings on the printer Control Panel? Go to step 3. Correct the paper settings on the printer Control Panel. Go to step 3. 3 1. Check the paper type. • Paper in the tray • Paper type setting in the Control Panel • Paper type of the printing job 2. Are the paper types the same? Go to step 4. Correct the paper type setting on the printer Control Panel. 4 1. Check the MPT Actuator for operation. 2. Does the Actuator operate smoothly? Go to step 5. Replace the Tray 1 (MPT) Actuator. 5 1. Perform the Tray 1 (MPT) No Paper test: Service Mode > Printer Diag > Engine Diag > Sensor Test > MPT No Paper. 2. Does the number on the Control Panel increase by 1 when the Actuator is activated? Replace the MCU Board. Go to step 6. 6 1. Check the wiring harness connectors P/J27, P/J275, and P/ J2751 between the Tray 1 No Paper Sensor and the MCU Board. 2. Are the connectors securely connected? Go to step 6. Reconnect the connectors. Go to step 6. 7 Check the Right Side Harness for continuity. 1. Disconnect P/J27 and P/J275. 2. Check continuity between P/J27 <=> P/J275. Go to step 7. Replace the Right Side Harness. 8 Check the Tray 1 (MPT) NPP Harness for continuity. 1. Disconnect P/J275 and P/J2751. 2. Check continuity between P/J275 <=> P/J2751. Go to step 8. Replace the MCU Board. 9 Check the Tray 1 No Paper Sensor for operation. 1. Measure the voltage across ground <=> J27-B1 pin. 2. Does the voltage change when the Tray 1 No Paper Sensor is activated? Replace the MCU Board. Replace the Tray 1 No Paper Sensor.
Code: 033-785
Description: Scan Codec Error The Scanner has failed. The following troubleshooting procedure applies to this error.
Causes: • Scanner Controller Board, PL9.1.1
Remedy: 1 1. Turn the printer power Off and back On. 2. Does the error still occur? Go to step 2. Complete. 2 1. Check the Country setting information on the Control Panel: System > Admin Menu > Fax Settings > Country. 2. Is the Country setting correct? Go to step 3. Change the Country Setting to the correct country. 3 1. Check the Scanner Controller Board for correct installation. Reseat the Scanner Controller Board. 2. Does the error still occur when the printer is turned On? Replace the Scanner Controller Board. Complete.
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