Remedy: 1 1. Check the Print Cartridge for correct installation. 2. Is the Print Cartridge correctly installed? Go to step 3. Reseat the Print Cartridge. Go to step 2. 2 Does the error still occur? Go to step 3. Complete. 3 1. Check the CRUM Connector for correct installation. 2. Is the connector securely connected? Go to step 4. Reseat the CRUM Connector. Go to step 4. 4 1. Check the wiring harness connectors between the CRUM Connector and the MCU Board. • Yellow: P/J31 and P/J311 • Magenta: P/J31 and P/J312 • Cyan: P/J31 and P/J313 • Black: P/J31 and P/J314 2. Are the connectors securely connected? Go to step 5. Reconnect the connectors. Go to step 5. 5 Check the CRUM Harness for continuity. 1. Disconnect the wiring harnesses from the Connector CRUM and MCU Board. • Yellow: P/J31 and P/J311 • Magenta: P/J31 and P/J312 • Cyan: P/J31 and P/J313 • Black: P/J31 and P/J314 2. Check continuity between P/J connectors: • Yellow: P/J31 <=> P/J311 • Magenta: P/J31 <=> P/J312 • Cyan: P/J31 <=> P/J313 • Black: P/J31 <=> P/J314 Go to step 6. Replace the CRUM Harness. 6 1. Check the CRUM Connector for damages. 2. Is the CRUM Connector damaged? Replace the CRUM Connector. Go to step 7. 7 1. Replace the CRUM Connector. 2. Does the error still occur? Go to step 8. Complete. 8 1. Replace the Print Cartridge. 2. Does the error still occur? Replace the MCU Board. Complete.
Code: 093-955 ... 093-958
Description: Check Cartridge (Yellow/Magenta/Cyan/Black) The Print Cartridge (Yellow/Magenta/Cyan/Black) cover was not removed when a new Print Cartridge is installed. • Chain Link 093-955: IOT Yellow Cartridge Cover Staying • Chain Link 093-956: IOT Magenta Cartridge Cover Staying • Chain Link 093-957: IOT Cyan Cartridge Cover Staying • Chain Link 093-958: IOT Black Cartridge Cover Staying
Causes: • Print Cartridge (Y/M/C/K), PL5.1.18-21
Remedy: 1 1. Check the Print Cartridge Cover. 2. Has the cover been removed? Go to step 2. Remove the cover on the Print Cartridge. Go to step 2. 2 1. Check the Print Cartridge for correct installation. 2. Is the Print Cartridge correctly installed? Go to step 3. Reseat the Print Cartridge. 3 Does the error still occur? Replace the Print Cartridge. Complete.
Code: 093-960, 093-961, 093-962
Description: Print Cartridge CRUM ID Error (Yellow/Magenta/Cyan/Black) The Print Cartridge CRUM ID error indicates that a non-Xerox Print Cartridge is installed. • Chain Link 093-960: Non-Xerox Toner, Invalid Yellow • Chain Link 093-961: Non-Xerox Toner, Invalid Magenta • Chain Link 093-962: Non-Xerox Toner, Invalid Cyan
Remedy: 1 1. Check the Print Cartridge for correct installation. 2. Is the Print Cartridge correctly installed? Go to step 3. Reinstall the Print Cartridge. Go to step 2. 2 Does the error still occur? Go to step 3. Complete. 3 1. Reseat the Print Cartridge. 2. Does the error still occur? Go to step 4. Complete. 4 1. Replace the Print Cartridge. 2. Does the error still occur? Replace the MCU Board. Complete.
Code: 093-970 ... 093-973
Description: Insert Print Cartridge (Yellow/Cyan/Magenta/Black) The printer does not detect the Print Cartridge. • Chain Link 093-970: Insert Yellow Cartridge • Chain Link 093-971: Insert Magenta Cartridge • Chain Link 093-972: Insert Cyan Cartridge • Chain Link 093-973: Insert Black Cartridge
Remedy: 1 1. Check the Print Cartridge for correct installation. 2. Is the Print Cartridge correctly installed? Go to step 3. Reseat the Print Cartridge. Go to step 2. 2 Does the error still occur? Go to step 3. Complete. 3 1. Replace the Print Cartridge. 2. Does the error still occur? Go to step 4. Complete. 4 1. Perform the CRU Sensor test: Service Mode > Engine Diag > Sensor Test > CRU Sensor. • Yellow CRU Sensor • Magenta CRU Sensor • Black CRU Sensor • Cyan CRU Sensor 2. Does the number on the Control Panel increase by 1 when the Print Cartridge is reseated? Replace the MCU Board. Go to step 5. 5 1. Check the Toner Sensor wiring harness connectors between the Print Cartridge Sensor and the MCU Board. • Yellow: P/J19 and P/J191 • Magenta: P/J19 and P/J192 • Black: P/J19 and P/J193 • Cyan: P/J19 and P/J194 2. Are the connectors securely connected? Go to step 6. Reconnect the connectors. Go to step 6. 6 Does the error still occur? Go to step 7. Complete. 7 Check the Toner Sensor Harness for continuity. 1. Disconnect P/J Harnesses from the MCU Board and the Print Cartridge Sensor. • Yellow: P/J19 and P/J191 • Magenta: P/J19 and P/J192 • Black: P/J19 and P/J193 • Cyan: P/J19 and P/J194 2. Check continuity between P/J connectors: • Yellow: P/J19 <=> P/J191 • Magenta: P/J19 <=> P/J192 • Black: P/J19 <=> P/J193 • Cyan: P/J19 <=> P/J194 Go to step 8. Replace the Toner Sensor Harness. 8 Check the Print Cartridge Sensor signal. 1. Disconnect P/J19 from the MCU Board. 2. Is there +3.3 V across the Toner Sensor Harness? • Yellow: J19-1 pin <=> J19-2 pin • Magenta: J19-4 pin <=> J19-5 pin • Black: J19-7 pin <=> J19-8 pin • Cyan: J19-10 pin <=> J19-11 pin Go to step 9. Replace the MCU Board. 9 1. Check the Print Cartridge Sensor for operation. Measure the voltage across: • Ground <=> P/J19-3 pin (Yellow) • Ground <=> P/J19-6 pin (Magenta) • Ground <=> P/J19-9 pin (Black) • Ground <=> P/J19-12 pin (Cyan) 2. Does the voltage change when the paper is inserted into the sensor detecting point? Replace the MCU Board. Replace the Print Cartridge Sensor
Code: 094-011
Description: Replace Transfer Unit The Transfer Unit has reached its end of life.
Causes: • Transfer Unit, PL4.1.1 • MCU Board, PL9.1.20
Remedy: 1 1. Check the Transfer Unit life: Service Mode > Parameter > Life DTB Feed. 2. Does the number show the maximum life page? Replace the Transfer Unit. Go to step 2. 2 Does the error still occur? Replace the MCU Board. Complete.
Code: 094-330
Description: Transfer Unit CRUM Error The Transfer Unit CRUM ID error is detected.
Causes: • Transfer Unit, PL4.1.1 • MCU Board, PL9.1.20
Remedy: 1 1. Check the Transfer Unit for correct installation. 2. Is the Transfer Unit correctly installed? Go to step 3. Reseat the Transfer Unit. Go to step 2. 2 Does the error still occur? Go to step 3. Complete. 3 1. Replace the Transfer Unit. 2. Does the error still occur? Replace the MCU Board. Complete.
Code: 094-422
Description: Ready Transfer Unit Life The Transfer Unit is near or has reached its end of life.
Causes: • Transfer Unit, PL4.1.1 • MCU Board, PL9.1.20
Remedy: 1 1. Check the Transfer Unit life: Service Mode > Parameter > Life DTB Feed. 2. Does the number show the maximum life page? Replace the Transfer Unit. Go to step 2. 2 1. Check the Transfer Unit for correct installation. 2. Is the Transfer Unit installed correctly? Go to step 3. Reseat the Transfer Unit. 3 1. Replace the Transfer Unit. 2. Does the error still occur? Replace the MCU Board. Complete.
Code: 094-910
Description: Insert Transfer Unit The printer does not detect the Transfer Unit.
Causes: • Front Cover Harness, PL1.2.11 • Transfer Unit, PL4.1.1 • MCU Board, PL9.1.20 • Right Side Harness, PL10.1.15
Remedy: 1 1. Is the Transfer Unit installed correctly? 2. Is the Transfer Unit correctly installed? Go to step 2. Reseat the Transfer Unit. 2 Does the error still occur? Go to step 3. Complete. 3 1. Check the wiring harness connectors P/ J27, P/J272, and P/J2721 between the MCU Board and the Transfer Unit. 2. Are the connectors securely connected? Go to step 4. Reconnect the connectors. 4 Check the Right Side Harness for continuity. 1. Disconnect P/J27 from the MCU Board and P/J272 from the Front Cover Harness. 2. Check continuity between P/J27 <=> P/ J272. Go to step 5. Replace the Right Side Harness. 5 Check the Front Cover Harness for continuity. 1. Disconnect P/J272 from the Right Side Harness and P/J2721 from the Transfer Unit. 2. Check continuity between P/J272 <=> P/ J2721. Go to step 6. Replace the Front Cover Harness. 6 1. Replace the Transfer Unit. 2. Does the error still occur? Replace the MCU Board. Complete.