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Các lỗi thường gặp

Code :
  • Code: 016-718
  • Description: Out of Memory The printer memory is full and cannot continue to print. Print job requires additional memory.
  • Causes: • Image Processor Board, PL9.1.27 • Memory Card (Option), PL9.1.30
  • Remedy: 1 1. Check the required memory for the print job. 2. Print a small size file (example as a Windows test print). 3. Does the error still occur? Go to step 2. Add memory card or separate the print job. 2 1. Reseat the memory card. 2. Does the error still occur? Go to step 3. Complete. 3 1. Check the memory card capacity. Print the printer Configuration Page: Menu > Information Pgs > Configuration. 2. Does the memory meet the print job requirements? Go to step 4. Replace the Image Processor Board. 4 1. Replace the memory card. 2. Does the error still occur? Replace the Image Processor Board. Complete.
  • Code: 016-720
  • Description: PDL Error Error relating to Printer Command Language (PCL) has occurred. The print data cannot be processed by PDL.
  • Causes: • Image Processor Board, PL9.1.27
  • Remedy: 1 Check the print job. 1. Print a small print job (example as a Windows test print). 2. Does the error still occur? Go to step 2. Complete. 2 1. Reseat the Image Processor Board. 2. Does the error still occur? Replace the Image Processor Board. Complete.
  • Code: 016-721
  • Description: Collate Full Exceeds memory capacity.
  • Causes: • Image Processor Board, PL9.1.27 • Memory Card (Option), PL9.1.
  • Remedy: 1 1. Check the required memory for the print job. 2. Print a small size file (example as a Windows test print). 3. Does the error still occur? Go to step 2. Add memory card or separate the print job. 2 1. Reseat the memory card. 2. Does the error still occur? Go to step 3. Complete. 3 1. Check the memory card capacity. Print the printer Configuration Page: Menu > Information Pgs > Configuration. 2. Does the memory meet the print job requirements? Go to step 4. Replace the Image Processor Board. 4 1. Replace the memory card. 2. Does the error still occur? Replace the Image Processor Board. Complete.
  • Code: 016-741 ... 016-745
  • Description: Download Error Download error has occurred because an invalid firmware was installed, the header information, checksum, or the write destination is invalid, or protecting the Flash. • Chain Link 016-741: Download Protect Error • Chain Link 016-742: Download ID Error • Chain Link 016-743: Download Range Error • Chain Link 016-744: Download Checksum Error • Chain Link 016-745: Download Header Error
  • Causes: • Image Process Board, PL9.1.27
  • Remedy: 1 1. Check the Image Processor Board for correct installation. 2. Is the Image Processor Board correctly installed? Go to step 2. Reseat the Image Processor Board. Go to step 2. 2 Does the error still occur when downloading the firmware? Replace the Image Processor Board. Complete.
  • Code: 016-757, 016-758, 016-759
  • Description: Auditron Error An error has occurred because the user’s account settings did not match with administration’s information, a user with only black and white mode print attempted to print in color mode, or the user attempted to print more copies than the print count limit. • Chain Link 016-757: Auditron - Invalid User • Chain Link 016-758: Auditron - Disabled Function • Chain Link 016-759: Auditron - Reached Limit
  • Causes: • Image Process Board, PL9.1.27
  • Remedy: 1 1. Check the printerfs Print Auditron configuration. • Access the CWIS page - <ipaddress>frameprinter.htm • Click Edit User Accout • Click Edit • Verify the user configuration information 2. Is the user configuration information correct? Replace the Image Processor Board. Enter the correct user configuration information.
  • Code: 016-799
  • Description: Invalid Job Error occurs when the configuration of the printer for paper size/type does not match the printer driver.
  • Causes: • Image Processor Board, PL9.1.27
  • Remedy: 1 1. Check the paper size. 2. Does the paper meet the specifications? Go to step 2. Replace the paper. 2 1. Check the paper size setup on the Control Panel: Menu > Tray Settings > Tray 1/2/3 > Paper Size. 2. Does the paper size match the paper size setting? Go to step 4. Go to step 3. 3 1. Set the paper size in the Control Panel to match the paper in the tray. 2. Does the error still occur? Replace the Image Processor Board. Complete. 4 Does the error still occur? Replace the Image Processor Board. Complete.
  • Code: 016-982
  • Description: Disk Full RAM disk memory or hard disk drive if full and cannot continue processing the current print job.
  • Causes: • Image Processor Board, PL9.1.27 • Memory Card (Option), PL9.1.30
  • Remedy: 1 1. Check the required memory for the print job. 2. Print a small size file (example as a Windows test print). 3. Does the error still occur? Go to step 2. Add memory card or separate the print job. 2 1. Reseat the memory card. 2. Does the error still occur? Go to step 3. Complete. 3 1. Check the memory card capacity. Print the printer Configuration Page: Menu > Information Pgs > Configuration. 2. Does the memory meet the print job requirements? Go to step 4. Replace the Image Processor Board. 4 1. Replace the memory card. 2. Does the error still occur? Replace the Image Processor Board. Complete.
  • Code: 024-340
  • Description: MCU Firmware Error The MCU Board detects a firmware error. Code: xx • 01-02, 04-05, 0B-14: Unexpected Firmware Trapl • 03: IC2 Retry Error • 06: Not Used • 07: Master Fail 1 • 08: Master Fail 2 • 09: NVM Illegal Data • 0A: Over Dispense
  • Causes: • Transfer Unit, PL4.1.1 • HVPS, PL5.1.17 • Print Cartridge (C/Y/Y/K), PL5.1.18-21 • MCU Board, PL9.1.20
  • Remedy: 1 1. Check the error code detailed information (press the Up and Down arrow buttons simultaneously). 2. Does code “09” display on the Control Panel? Go to step 2. Go to step 5. 2 1. Check the following wiring harness connectors. • P/J16 and P/J28 on the MCU Board • P/J144 on the EEPROM Board 2. Are the connectors securely connected? Go to step 3. Reconnect the connectors. Go to step 2. 3 Does the error still occur? Go to step 4. Complete. 4 1. Replace the HVPS. 2. Does the error still occur? Replace the MCU Board. Complete. 5 1. Turn the printer power Off and On. 2. Does the error still occur? Go to step 6. Complete. 6 1. Check the printer firmware version. 2. Does the printer have the correct firmware version? Go to step 7. Upgrade the printer firmware. 7 1. Check the MCU Board for correct installation. Reseat the MCU Board. 2. Does the error still occur? Go to step 8. Complete. 8 Check external noise. 1. Are there other electrical appliances within 3 meters from the printer? 2. Turn the electrical appliances Off or relocate the printer at least 6 meters away from other electrical appliances. 3. Does the error still occur? Go to step 9. Complete. 9 1. Check the AC ground. 2. Is the AC power supply outlet wired and grounded appropriately? Go to step 10. Request the client to fix the AC power supply outlet. 10 1. Reseat the Print Cartridges. 2. Reseat the Transfer Unit. 3. Does the electrical noise still occur? Go to step 11. Complete. 11 1. Check the Print Cartridges for stains or debris. 2. Are the Print Cartridges dirty? Clean the Print Cartridges. Reseat the HVPS.
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