Remedy: 1 1. Reseat the Image Processor Board. 2. Reseat the MCU Board. 3. Does the error still occur? Go to step 2. Complete. 2 1. Replace the Image Processor Board. 2. Does the error still occur? Replace the MCU Board. Complete.
Code: 024-910
Description: Load Tray 2 (Paper Mismatch) The paper size mismatch is detected in Tray 2.
Remedy: 1 1. Check the paper size. 2. Does the paper size meet the specifications? Go to step 2. Replace the paper with the correct specifications. 2 1. Check the paper size setting. 2. Does the paper match with the settings in the Control Panel? Go to step 4. Correct the paper settings in the Control Panel. Go to step 3. 3 Does the error still occur? Go to step 4. Complete. 4 1. Reseat the paper End Guide. 2. Does the error still occur? Go to step 5. Complete. 5 1. Replace Tray 2. 2. Does the error still occur? Replace the MCU Board. Complete. 6 1. Perform the Tray 2 Paper Size test: Service Mode > Engine Diag > Sensor Test > Tray 2 Paper Size. 2. Does the Size Switch operate properly? Go to step 7. Replace the Tray 2 Size Switch. 7 1. Check the Rollers for operation. 2. Does the Rollers rotate smoothly? Replace the MCU Board. Replace the Tray 2 Retard Rollers.
Code: 024-911
Description: Load Tray 3 (Paper Mismatch) The paper size mismatch is detected in Tray 3.
Remedy: 1 1. Check the paper size. 2. Does the paper size meet the specifications? Go to step 2. Replace the paper with the correct specifications. 2 1. Check the paper size setting. 2. Does the paper match with the settings in the Control Panel? Go to step 4. Correct the paper settings in the Control Panel. Go to step 3. 3 Does the error still occur? Go to step 4. Complete. 4 1. Reseat the paper End Guide. 2. Does the error still occur? Go to step 5. Complete. 5 1. Replace Tray 3. 2. Does the error still occur? Replace the MCU Board. Complete. 6 1. Perform the Tray 3 Paper Size test: Service Mode > Engine Diag > Sensor Test > Tray 3 Paper Size. 2. Does the Size Switch operate properly? Go to step 7. Replace the Tray 3 Size Switch. 7 1. Check the Rollers for operation. 2. Does the Rollers rotate smoothly? Replace the MCU Board. Replace the Tray 3 Retard Rollers.
Code: 024-946, 077-912
Description: Insert Tray 2 (Tray Missing) The Tray 2 Size Switch indicates that Tray 2 is not installed. • Chain Link 024-946: Tray Detached • Chain Link 077-912: Upper Cassette Detached
Causes: • Tray 2 Size Switch Assy., PL7.1.18 • MCU Board, PL9.1.20 • Right Side Harness, PL10.1.15
Remedy: 1 1. Check the tray for correct installation. 2. Is Tray 2 correctly installed? Go to step 3. Reseat Tray 2. Go to step 2. 2 Does the error still occur? Go to step 3. Complete. 3 1. Perform the Tray 2 Paper Size test: Service Mode > Engine Diag > Sensor Test > Tray2 Paper Size. 2. Does the switch operate properly? Complete. Go to step 4. 4 Check the Right Side Harness for continuity. 1. Disconnect P/J29 from the MCU Board and P/J291 from the Size Switch Assembly. 2. Check continuity between P/J29 <=> P/J291. Go to step 5. Replace the Right Side Harness. 5 1. Replace the Tray 2 Size Switch Assembly. 2. Does the error still occur? Replace the MCU Board. Complete.
Code: 024-947
Description: Insert Tray 3 (Tray 3 Missing) The Tray 3 Size Switch indicates that Tray 3 is not installed.
Remedy: 1 1. Check the tray for correct installation. 2. Is Tray 3 correctly installed? Go to step 3. Reseat tray 3. Go to step 2. 2 Does the error still occur? Go to step 3. Complete. 3 1. Perform the Tray 3 Paper Size test: Service Mode > Engine Diag > Sensor Test > Tray3 Paper Size. 2. Does the Switch operate properly? Complete. Go to step 4. 4 Check the C2 Chute Harness for continuity. 1. Disconnect P/J421 from the Feeder Board and P/J4211 from the Optional Size Switch Assembly. 2. Check continuity between P/J421 <=> P/J4211. Go to step 5. Replace Optional Sheet Feeder. 2. Does the error still occur? Replace the MCU Board. Complete.
Code: 024-958
Description: Load Tray 1 (MPT) (Paper Size Mismatch) The paper size mismatch is detected in Tray 1 (MPT).
Remedy: 1 1. Check the paper size. 2. Does the paper size meet specifications? Go to step 2. Replace the paper with the correct specifications. 2 1. Check the paper size setting. 2. Does the paper match with the settings in the Control Panel? Go to step 4. Correct the paper settings in the Control Panel. Go to step 3. 3 Does the error still occur? Go to step 4. Complete. 4 1. Perform the Registration Sensor test: Service Mode > Engine Diag > Sensor Test > Regi Sensor. 2. Does the number on the Control Panel increase by 1 when the Actuator of the Registration Sensor is activated? Go to step 10. Go to step 5. 5 1. Check the wiring harness connectors P/J29, P/J292, and P/ J2922 between the MCU Board and the Registration Sensor. 2. Are the connectors securely connected? Go to step 6. Reconnect the connectors. 6 Check the Registration Sensor Harness for continuity. 1. Disconnect P/J292 from the Right Side Harness and P/J2922 from the Regi Sensor. 2. Check continuity between P/J292 <=> P/J2922. Go to step 7. Replace the Registration Sensor Harness. 7 Check the Right Side Harness for continuity. 1. Disconnect P/J29 from the MCU Board and P/J292 from the Regi Sensor Harness. 2. Check continuity between P/J29 <=> P/J292. Go to step 8. Replace the Right Side Harness. 8 Check the Registration Sensor for continuity. 1. Disconnect P/J29 from the MCU Board. 2. Is there +3.3 V across ground <=> J29-8 pin? Go to step 9. Replace the MCU Board. 9 Check the Registration Sensor signal. 1. Measure the voltage across ground <=> J29-10 pin on the MCU Board. 2. Does the voltage change when the Actuator of the Registration Sensor is activated? Replace the MCU Board. Replace the Registration Sensor. 10 1. Check the Rollers for rotation. 2. Does the Rollers rotate smoothly? Replace the MCU Board. Replace the defective Rollers. • Tray 1 (MPT) Feed Roll
Code: 024-959
Description: Load Tray 2 (No Suitable Paper) The type or size of paper mismatched or Tray 2 is empty.
Causes: • Tray 2, PL2.1.24 • Feeder Assy., PL3.2.1 • Tray 2 No Paper Sensor, PL3.2.30 • Registration Sensor Harness, PL3.2.37 • No Paper Actuator, PL3.2.49 • MCU Board, PL9.1.20 • Right Side Harness, PL10.1.15
Remedy: 1 1. Check the paper size. 2. Does the paper size meet specifications? Go to step 2. Replace the paper with the correct specifications. 2 1. Check the paper size setting. 2. Does the paper match with the settings in the Control Panel? Go to step 3. Correct the paper settings in the Control Panel. Go to step 3. 3 Check the paper type. • Paper in the tray • Paper type setting in the Control Panel • Paper type of the printing job Go to step 4. Correct the paper type setting in the Control Panel. 4 1. Reseat Tray 2. 2. Does the error still occur? Go to step 5. Complete. 5 1. Check the No Paper Actuator. 2. Does the Actuator operate smoothly? Go to step 6. Replace the Feeder Assembly. 6 1. Perform the Tray 2 No Paper test: Service Mode > Engine Diag > Sensor Test > Tray 2 No Paper. 2. Does the number on the Control Panel increase by 1 every time the Actuator is activated? Replace the MCU Board. Go to step 7. 7 1. Check the wiring harness connectors P/J29, P/J292, and P/ J2921 between the No Paper Sensor and the MCU Board. 2. Are the connectors securely connected? Go to step 8. Reconnect the connectors. Go to step 8. 8 Check the Right Side Harness for continuity. 1. Disconnect P/J29 from the MCU Board and P/J292 from the Regi Sensor Harness. 2. Check continuity between P/J29 <=> P/J292. Go to step 9. Replace the Right Side Harness. 9 Check the Registration Sensor Harness for continuity. 1. Disconnect P/J292 from the Right Side Harness and P/J2921 from the No Paper Sensor. 2. Check continuity between P/J292 <=> P/J2921. Go to step 10. Replace the Registration Sensor Harness. 10 Check the No Paper Sensor signal. 1. Disconnect P/J29 from the MCU Board. 2. Is there +3.3 V across ground <=> J29-5 pin? Go to step 11. Replace the MCU Board. 11 Check the No Paper Sensor for operation. 1. Measure the voltage across ground <=> J29-7 pin. 2. Does the voltage change when the No Paper Actuator of the No Paper Sensor is activated? Replace the MCU Board. Replace the No Paper Sensor.
Code: 024-960
Description: Load Tray 3 (No Suitable Paper) The type or size of paper mismatched or Tray 3 is empty.
Causes: • MCU Board, PL9.1.20 • Right Side Harness, PL10.1.15 • Tray 3 Feeder Harness, PL12.2.3 • Optional Feeder Board, PL12.2.6 • C2 Chute Harness, PL12.2.7 • Tray 3 Feeder Assy., PL12.3.1 • No Paper Sensor, PL12.3.14 • No Paper Actuator, PL12.3.25 • C2 No Paper Harness, PL12.3.30 • Tray 3, PL12.4.1
Remedy: 1 1. Check the paper size. 2. Does the paper size meet specifications? Go to step 2. Replace the paper with the correct specifications. 2 1. Check the paper size setting. 2. Does the paper match with the settings in the Control Panel? Go to step 3. Correct the paper settings in the Control Panel. Go to step 3. 3 Check the paper type. • Paper in the tray • Paper type setting in the Control Panel • Paper type of the printing job Go to step 4. Correct the paper type setting in the Control Panel. 4 1. Reseat Tray 3. 2. Does the error still occur? Go to step 5. Complete. 5 1. Check the No Paper Actuator. 2. Does the Actuator operate smoothly? Go to step 6. Replace the Tray 3 Feeder Assembly. 6 1. Perform the Tray 3 No Paper test: Service Mode > Engine Diag > Sensor Test > Tray 3 No Paper. 2. Does the number on the Control Panel increase by 1 every time the Actuator is activated? Replace the MCU Board. Go to step 7. 7 1. Check the wiring harness connectors P/J421, P/J4212, and P/ J42121 between the No Paper Sensor and the Tray 3 Feeder Board. 2. Are the connectors securely connected? Go to step 8. Reconnect the connectors. 8 Check the C2 Chute Harness for continuity. 1. Disconnect P/J421 from the Optional Feeder Board and P/J4212 from the C2 No Paper Harness. 2. Check continuity between P/J421 <=> P/J4212. Go to step 9. Replace the Optional Sheet Feeder. 9 Check the C2 No Paper Harness for continuity. 1. Disconnect P/J4212 from the C2 Chute Harness and P/J42121 from the No Paper Sensor. 2. Check continuity between P/J4212 <=> P/J42121. Go to step 10. Replace the Tray 3 Feeder Assembly. 10 Check the No Paper Sensor signal. 1. Disconnect P/J421 from the MCU Board. 2. Is there +3.3 V across ground <=> J421-3 pin? Go to step 11. Go to step 12. 11 Check the No Paper Sensor for operation. 1. Measure the voltage across ground <=> J421-5 pin. 2. Does the voltage change when the No Paper Actuator of the No Paper Sensor is activated? Go to step 12. Replace the No Paper Sensor. 12 1. Replace the Tray 3 Feeder Assembly. 2. Does the error still occur? Complete. Replace the MCU Board. 13 1. Check the wiring harness connectors P/J419, P/J281, and P/ J28. 2. Are the connectors securely connected? Go to step 14. Reconnect the connectors. Go to step 14. 14 Check the Optional Feeder Harness for continuity. 1. Disconnect P/J419 from the Optional Feeder Board and P/J281 from the Right Side Harness. 2. Check continuity between P/J419 <=> P/J281. Go to step 15. Replace the Optional Sheet Feeder. 15 Check the Right Side Harness for continuity. 1. Disconnect P/J281 from the Feeder Unit Harness and P/J28 from the MCU Board. 2. Check continuity between P/J281 <=> P/J28. Go to step 16. Replace the Right Side Harness. 16 Check the Optional Feeder Board signal. 1. Disconnect P/J28 on the MCU Board. 2. Is there +3.3 V across ground <=> J28-7 pin? Replace the Tray 3 Feeder Assembly. Replace the MCU Board.