Remedy: 1 Reseat the Toner Cartridge (Y, M, C or K). Does the error still occur when the power is turned Off and On? Go to step 2. Complete. 2 Check the connections between the MCU Board and CRUM Connector (Y, M, C or K). Are P/J31 and P/J311(Y) / P/J312 (M) / P/J313(C) / P/J314 (K) seated securely? Go to step 4. Reseat the connector(s) securely, then go to step 3. 3 Does the error still occur when the power is turned Off and On? Go to step 4. Complete. 4 Check the Toner CRUM Harness Assy for continuity. Disconnect P/J11 from the MCU Board. Disconnect P/J311(Y) / P/J312 (M) / P/ J313(C) / P/J314 (K) from the CRUM Connector (YMCK). Is each cable of P/J31 <=> P/J311(Y) / P/J312 (M) / P/ J313(C) / P/J314 (K) continuous? Go to step 5. Replace the Toner CRUM Harness Assy. 5 Check the output power of CRUM Connector (Y, M, C or K). Disconnect P/J31 on the MCU Board. Is the voltage across ground <=> J31-3(Y), -7(M), -11(C), -15(K) on the MCU Board, about +3.3VDC? Replace the Dispenser Assy. Go to step 6. 6 Replace the Toner Cartridge (Y, M, C or K). Does the error still occur when the power is turned Off and On? Replace the MCU Board Complete.
Remedy: 1 Close the Toner Door correctly. Does the error still occur when the power is turned Off and On? Go to step 2. Complete. 2 Check the toner type. Is XEROX Toner installed? Go to step 3. Verify that the non-Xerox toner in use is compatible with the Phaser 6500/ WorkCentre 6505 printers. 3 Reseat the Toner Cartridge (Y, M, C or K), and check that the lock key is in the lock position. Does the error still occur when the power is turned Off and On? Go to step 4. Complete. 4 Replace the Toner Cartridge (Y, M, C or K), and check that the lock key is in the lock position. Does the error still occur when the power is turned Off and On? Go to step 5. Complete. 5 Check the connectors between the MCU Board and CRUM Connector. Are P/J31 and P/J311(Y), P/J312(M), P/ J313(C), P/J314(K) connected correctly? Go to step 7. Reconnect P/ J31 and/or P/J311 (Y), P/J312 (M), P/J313 (C), P/J314 (K) securely, then go to step 6. 6 Does the error still occur when the power is turned Off and On? Go to step 7. Complete. 7 Check the Toner CRUM Harness Assy for continuity. Disconnect J31 from the MCU Board. Disconnect J311, J312, J313, and/or J314 from the CRUM Connector. Is each cable of J31 <=> J311/J312/ J313/J314 continuous? Go to step 8. Replace the Toner CRUM Harness Assy (Y, M, C or K). 8 Check the output power of CRUM Connector (Y, M, C or K). Disconnect P/J31 on the MCU Board. Is the voltage across ground <=> P31-3(Y), -7(M), -11(C), -15(K) on the MCU Board, about +3.3VDC? Replace the CRUM Connector (Y, M, C or K). Replace the MCU Board.
Remedy: 1 Does the error still occur when the power is turned Off and On? Go to step 2. Complete. 2 Check the Toner Type. Is XEROX Toner installed? Go to step 3. Verify that the non-Xerox toner in use is compatible with the Phaser 6500/ WorkCentre 6505 printers. 3 Reseat the Toner Cartridge (Y, M, C or K), and check that the lock key is in the lock position. Does the error still occur when the power is turned Off and On? Go to step 4. Complete. 4 Replace the Toner Cartridge (Y, M, C or K). Does the error still occur when the power is turned Off and On? Go to step 5. Complete. 5 Check the Toner CRUM Harness Assy for continuity. Disconnect J31 from the MCU Board. Disconnect J311 (Y) from the CRUM Connector. Are P/J31 and P/J311(Y),P/J312(M),P/ J313(C),P/J314(K) connected correctly? Go to step 6. Replace the Toner CRUM Harness Assy 6 Reseat the MCU Board connectors. Does the error still occur when the power is turned Off and On? Replace the MCU Board. Complete.
Code: 094-422
Description: IOT Belt Unit Near Life
Causes: • Transfer Belt (PL6.1.7) • MCU Board (SFP PL8.2.13; MFP PL8.3.6)
Remedy: 1 Does the error still occur when the power is turned Off and On? Go to step 2. Complete. 2 Using Printer Diagnostics, check the life count value of the Transfer Unit: Printer Diag > Parameter > Life DTB Waste > Read. Do the values returned indicate near end-of-life (100 K)? Does the life counter value indicate near end of life? After replacing the Transfer Belt , initialize the life counter value: Printer Diag > Parameter > Life DTB Waste > Read Replace the MCU Board.
Code: 094-911
Description: IOT Belt Unit Life Over
Causes: • Transfer Belt (PL6.1.7) • MCU Board (SFP PL8.2.13; MFP PL8.3.6)
Remedy: 1 Does the error still occur when the power is turned Off and On? Go to step 2. Complete. 2 Using Printer Diagnostics, check the life count value of the Transfer Unit: Printer Diag > Parameter > Life DTB Waste > Read. Do the values returned indicate near end-of-life (100 K)? Does the life counter value indicate near end of life? After replacing the Transfer Belt , initialize the life counter value: Printer Diag > Parameter > Life DTB Waste > Read Replace the MCU Board.
Code: 116-315 ... 116-987
Description: Image Processor Board Error
Causes: • IP Board (ESS) (SFP PL8.1.7; MFP PL8.1.2)
Remedy: 1 Does the error still occur when the power is turned Off and On? Replace the Image Processor Board. Complete.
Remedy: 1 Is the customer using the recommended memory card? Go to step 3. Replace with recommended memory, then go step 2. 2 Does the error still occur when the power is turned Off and On? Go to step 3. Complete. 3 Reseat the Optional Memory Card. Does the error still occur when turning on the power? Go to step 4. Complete. 4 Replace the Optional Memory Card. Does the error still occur when turning on the power? Replace the IP Board. Complete.