• Code: 012-162
• Description: H-Transport Exit Sensor On Jam H-Transport Exit Sensor is not turned On within a specified time.
• Remedy: Enter Service Diagnostics Menu: Printer Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Open the H-Transport Cover and actuate the H-Transport Exit Sensor (PL 21.25). The display changes. Y↓N→Check the circuit of the H-Transport Exit Sensor. Refer to Transmissive Sensor Procedure for troubleshooting procedure. Perform the H-Transport Drive Motor test. The H-Transport Drive Motor (PL 21.26) energizes. Y↓N→Check the circuit of the H-Transport Drive Motor. Refer to OF 99-9 RAP for troubleshooting procedure. Check the following: • Ensure that the connectors shown in the circuit diagrams are securely connected and that the wires are not damaged • Check the H-Transport Motor and its associated gears and belts for damage, contamination or misalignment If the above checks are OK, then replace the H-Transport Exit Sensor (PL 21.25). If the problem persists, replace the Finisher PWB (PL 21.12).

• Code: 012-171
• Description: Top Tray Exit Sensor On Jam Not in the Punch mode: The Top Tray Exit Sensor did not turn On within the specified time after Punch Out Sensor On. In Punch mode: The Top Tray Exit Sensor did not turn on within the specified time after the punching operation had begun.
• Remedy: Enter Service Diagnostics Menu: Printer Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Actuate the Top Tray Exit Sensor (PL 21.11) The display changes. Y↓N→Check the circuit of the Top Tray Exit Sensor. Refer to Transmissive Sensor Procedure for troubleshooting procedure. Perform the Finisher Exit Motor test. The Exit Motor (PL 21.11) energizes. Y↓N→Check the circuit of the Exit Motor. Refer to OF 99-9 RAP for troubleshooting procedure. Perform the Finisher Solenoids test. The Transport Gate Solenoid (PL 21.10) actuates. Y↓N→Check the circuit of the Transport Gate Solenoid. Refer to OF 99-8 RAP for troubleshooting procedure. Perform the Finisher Transport Motors test. The Finisher Transport Motor (PL 21.10) energizes. Y↓N→Check the circuit of the Finisher Transport Motor. Refer to OF 99-9 RAP for troubleshooting procedure. Check the following: • Ensure that the connectors shown in the circuit diagrams are securely connected and that the wires are not damaged • Check the Exit Motor and its associated gears and belts for damage, contamination or misalignment • Exit Drive Shaft for wear and a revolution failure • The Exit Pinch Rolls for wear and/or damage If the above checks are OK, then replace the Top Tray Exit Sensor (PL 21.11). If the problem persists, replace the Finisher PWB (PL 21.12).

• Code: 012-172
• Description: Top Tray Exit Sensor Off Jam The Top Tray Exit Sensor Off was not detected at the rear edge of paper within the specified time after Punch Out Sensor detected at the leading edge of the same paper. The Top Tray Exit Sensor Off was not detected at the rear edge of paper within the specified time after the punching operation had begun.
• Remedy: Enter Service Diagnostics Menu: Printer Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Actuate the Top Tray Exit Sensor (PL 21.11). The display changes. Y↓N→Check the circuit of the Top Tray Exit Sensor. Refer to Transmissive Sensor Procedure for troubleshooting procedure. Perform the Finisher Exit Motor test. The Exit Motor (PL 21.11) energizes. Y↓N→Check the circuit of the Exit Motor. Refer to OF 99-9 RAP for troubleshooting procedure. Perform the Transport Gate Solenoid test. The Transport Gate Solenoid (PL 21.10) actuates. Y↓N→Check the circuit of the Transport Gate Solenoid. Refer to OF 99-8 RAP for troubleshooting procedure. Perform the Finisher Transport Motor test. The Finisher Transport Motor (PL 21.10) energizes. Y↓N→Check the circuit of the Finisher Transport Motor. Refer to OF 99-9 RAP for troubleshooting procedure. Check the following: • Ensure that the connectors shown in the circuit diagrams are securely connected and that the wires are not damaged • Check the Exit Motor and its associated gears and belts for damage, contamination or misalignment • Exit Drive Shaft for wear and a revolution failure • The Exit Pinch Rolls for wear and/or damage If the above checks are OK, then replace the top Tray Exit Sensor (PL 21.11). If the problem persists, replace the Finisher PWB (PL 21.12).

• Code: 012-180
• Description: Booklet Folder Roll Exit Sensor Off Jam Booklet Folder Roll Exit Sensor is not turned Off within a specified time.
• Remedy: Enter Service Diagnostics Menu: Printer Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Actuate the Booklet Folder Roll Exit Sensor (PL 21.21). The display changes. Y↓N→Check the circuit of the Booklet Folder Roll Exit Sensor. Refer to Transmissive Sensor Procedure for troubleshooting procedure. Perform the Booklet Paper Path Motor test. The Booklet Paper Path Motor (PL 21.22) energizes. Y↓N→Check the circuit of the Booklet Paper Path Motor. Refer to OF 99-9 RAP for troubleshooting procedure. Perform the Booklet Folder Roll Motor test. The Booklet Folder Motor (PL 21.22) energizes. Y↓N→Check the circuit of the Booklet Folder Roll Motor. Refer to OF 99-9 RAP for troubleshooting procedure. Check the following: • Ensure that the connectors shown in the circuit diagrams are securely connected and that the wires are not damaged • Check the Booklet Paper Path Motor and its associated gears and belts for damage, contamination or alignment • Check the Booklet Folder Roll Motor and its associated gears and belts for damage, contamination or alignment If the above checks are OK, then replace the Booklet Folder Roll Exit Sensor (PL 21.21). If the problem persists, replace the Finisher PWB (PL 21.12).

• Code: 012-211
• Description: Stacker Tray Fail The system detected the Stacker Tray Upper Limit Sensor was turned On after the Stacker Tray began lifting up, or the Stacker Tray Upper Limit Sensor remained On after the lowering down of the Stacker Tray was completed.
• Remedy: 1 1. Actuate the Stacker Upper Limit Sensor in Diagnostics. 2. Does the value change between H and L? Go to step 2. Troubleshoot using the Transmissive Sensor Procedure procedure (). 2 1. Enter Service Diagnostics Menu: Printer Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Run the Finisher Stacker Motor Down test. 2. Does the Stacker Tray lower? Go to step 5. Go to step 3. 3 Does the Stacker Motor turn? Diagnose and repair the mechanical problems. Check the Stacker Motor Gear, Stacker Tray, and Belt Track Gear. Go to step 4. 4 Is +24 VDC present at P/J847-12 with the Finisher Stacker Motor Down test running in Diagnostics? Replace the Stacker Motor. Replace the Finisher Control Board. 5 1. Run the Finisher Stacker Motor Up test in Diagnostics. 2. Does the Stacker Tray move up? Replace the Finisher Control Board. Go to step 6. 6 Does the Stacker Motor turn? Diagnose and repair the mechanical problem. Check the Stacker Motor Gear, Stacker Tray, and Belt Track Gear. Go to step 7. 7 Is +24 VDC present at P/J847-11 with the Finisher Stacker Motor Down test running in Diagnostics? Replace the Stacker Motor. Replace the Finisher Control Board.

• Code: 012-212
• Description: Stacker Upper Limit Fail When Stack Height Sensor 2 On was detected after the Stacker Tray had started lifting up.
• Remedy: Enter Service Diagnostics Menu: Printer Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Actuate the Elevator Motor alternately. The Elevator Motor (PL 21.4) runs. Y↓N→Check continuity between the Elevator Motor and Finisher Main PWB. The continuity check is OK. Y↓N→Repair the open circuit or short circuit. Replace the Elevator Motor (PL 21.4). If the problem continues, replace the Finisher PWB (PL 21.12). Enter the Service Diagnostics menu. Block/unblock the Stacker No Paper Sensor (PL 21.4). The display changes. Y↓N→Check continuity between the Stacker No Paper Sensor and Finisher PWB. The continuity check is OK, Y↓N→Repair the open circuit or short circuit. Replace the Stacker No Paper Sensor (PL 21.4). If the problem continues, replace the Finisher PWB Enter the Service Diagnostics menu. Block/unblock the Upper Limit Sensor (PL 21.4). The display changes. Y↓N→Check continuity between the Upper Limit Sensor and Finisher PWB. The continuity check is OK, Y↓N→Repair the open circuit or short circuit. Replace the Upper Limit Sensor (PL 21.4). If the problem continues, replace the Finisher PWB. If the problem continues, replace the Finisher PWB (PL 21.12).

• Code: 012-213
• Description: Stacker Lower Limit Fail When Lower Limit Sensor On was detected after the Stacker Tray had started driving down.
• Remedy: Enter Service Diagnostics Menu: Printer Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Actuate the Elevator Motor alternately. The Elevator Motor (PL 21.4) runs. Y↓N→Check continuity between the Elevator Motor and Finisher Main PWB. The continuity check is OK. Y↓N→Repair the open circuit or short circuit. Replace the Elevator Motor (PL 21.4). If the problem continues, replace the Finisher PWB (PL 21.12). If the problem continues, replace the Finisher PWB (PL 21.12).

• Code: 012-221
• Description: Front Tamper Home Sensor On Fail With the Front Tamper Home Sensor Off, the Front Tamper Home Sensor did not turn On within 800 ms after the move to the Front Tamper Home position has begun. With the Front Tamper Home Sensor on the Front Tamper Sensor did not turn Off when the Front Tamper Home Sensor is deactuated.
• Remedy: 1 1. Enter Service Diagnostics Menu: Printer Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Perform the Front Tamper Low Rear test. 2. Does the Front Tamper Guide operate? Go to step 6. Go to step 2. 2 Does the Front Tamper Motor operate? Check the tampering mechanism for a mechanical problem. Go to step 3. 3 1. Check the pins J877 A pins 1, 3, 4, and 6. 2. Is +24 VDC present on any of the pins? Go to step 4. Go to step 5. 4 Check the following wires for and open circuit or short circuit to ground. Is any wire open or shorted? • J877A-1 to J848B-7 • J877A-3 to J848B-9 • J877A-4 to J848B-10 • J877A-6 to J848B-12 Repair or replace the wiring harness. Replace in order until resolved: 1. Front Tamper Motor 2. Finisher Control Board