• Code: 012-260
• Description: Eject Clamp Home Sensor On Fail Eject Clamp Home Sensor did not turn On within 5 seconds after the Eject Clamp Up was started.
• Remedy: 1 1. Remove the Set Clamp Home Sensor Bracket from the Finisher while leaving the connector plugged in. 2. Enter Service Diagnostics Menu: Printer Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Check the Set Clamp Home Sensor: Finisher Tests > Finisher Sensors > Misc. 3. Does the value change from H to L while blocking and unblocking the Sensor? Go to step 2. Refer to the Transmissive Sensor Procedure () to diagnose and repair the Sensor. 2 1. Reinstall the Sensor in the Finisher. Turn the printer On. 2. Is the Eject Clamp up? Replace the Finisher Control Board. Go to step 3. 3 1. Perform the Eject Release test in Diagnostics. 2. Does the Eject Motor run? Diagnose and repair the mechanical problem with the Eject Clamp Assembly. Go to step 4. 4 Is +24 VDC present at P846-12? Replace the Eject Motor. Go to step 5. 5 Is the +24 VDC present at test point 9 on the Finisher PWB? Replace the Finisher PWB. Troubleshoot and repair the +24 VDC Interlock circuit.

• Code: 012-261
• Description: Booklet Knife Folding Sensor Fail When the Booklet Knife performs folding operation, the Knife Folding Sensor did not turn On within 400 msec. after Knife Solenoid On.
• Remedy: • Check the Knife Folding Sensor for improper installation. • Check the Knife Folding Sensor connectors for connection failure. • Check the Booklet Fold Motor connectors for connection failure. • Check the Knife Solenoid connectors for connection failure. • Check the Knife Solenoid for improper installation. • Check the Knife drive mechanism for a foreign substance.
  Manually move the Booklet Tamper to both ends. Enter Service Diagnostics Menu: Printer Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Actuate the Booklet Folder Roll Motor alternately. The Booklet Folder Roll Motor (PL 21.22) energizes. Y↓N→Check continuity between the Booklet Folder Roll Motor and the Booklet PWB and between the Booklet PWB and the Finisher PWB. The continuity check is OK. Y↓N→Repair the open circuit or short circuit. Replace the Booklet Folder Roll Motor (PL 21.22). If the problem continues, replace the Booklet PWB (PL 21.12). If the problem persists, replace Finisher PWB (PL 21.12). Enter Service Diagnostics Menu. Check the Knife Solenoid (PL 21.22). The Knife Solenoid actuates. Y↓N→Check continuity between the Knife Solenoid and the Booklet PWB and between the Booklet PWB and the Finisher PWB. The continuity check is OK. Y↓N→Repair the open circuit or short circuit. Replace the Knife Solenoid (PL 21.22). If the problem continues, replace the Booklet PWB (PL 21.12). If the problem persists, replace Finisher PWB (PL 21.12). Enter Service Diagnostics Menu. Block/unblock the Knife Home Sensor (PL 21.22). The display changed. Y↓N→Check continuity between the Knife Home Sensor and the Booklet PWB and between the Booklet PWB and the Finisher PWB. The continuity check is OK. Y↓N→Repair the open circuit or short circuit. Replace the Knife Home Sensor (PL 21.22). If the problem continues, replace the Booklet PWB (PL 21.12). If the problem persists, replace Finisher PWB (PL 21.12).

• Code: 012-263
• Description: Rear Tamper Home Sensor On Fail The Rear Tamper Home Sensor did not turn On within the specified time after the Tamper Motor had started running.
• Remedy: • Rear Tamper Actuator for deformation • Rear Tamper Home Sensor for proper installation • Rear Tamper Home Sensor connectors • Rear Tamper Motor for proper operation • Rear Tamper Motor connectors
  Enter Service Diagnostics Menu: Printer Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Actuate the Rear Tamper Motor alternately. The Rear Tamper Motor (PL 21.8) runs. Y↓N→Check circuit of the Rear Tamper Motor. Refer to OF 99-9 RAP for troubleshooting procedure. Enter Service Diagnostics Menu. Actuate the Rear Tamper Home Sensor (PL 21.8) with a piece of paper. The display changes. Y↓N→Check circuit of the Rear Tamper Home Sensor. Refer to Transmissive Sensor Procedure () for troubleshooting procedure. If the problem continues, replace the Finisher PWB (PL 21.12).

• Code: 012-264
• Description: Booklet Drawer Broken Fail Booklet Drawer Set Sensor Open was detected when the Finisher Front Door Interlock was closed.
• Remedy: • Check the Booklet Drawer Set Sensor for improper installation. • Check the Booklet Drawer Set Sensor connectors for connection failure. • Check the Booklet Drawer Actuator part for a foreign substance and deformation. • Check the Drawer mechanism for a foreign substance and deformation.
  Enter Service Diagnostics Menu: Printer Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Perform the Booklet Drawer Set Sensor test. Remove and insert the Booklet Drawer (PL 21.15) manually. The display changes. Y↓N→Check the circuit of the Booklet Drawer Set Sensor. Refer to Transmissive Sensor Procedure RAP for troubleshooting procedure. If the problem continues, replace the Finisher PWB (PL 21.12).

• Code: 012-265
• Description: Booklet Knife Home Sensor Off Fail When the Booklet Knife moves from Home position, the Knife Home Sensor did not turn Off within the specified time after Knife Solenoid On.
• Remedy: • Check the Knife Home Sensor for improper installation. • Check the Knife Home Sensor connectors for connection failure. • Check the Booklet Fold Motor connectors for connection failure. • Check the Knife Solenoid connectors for connection failure. • Check the Knife Solenoid for improper installation. • Check the Knife drive mechanism for a foreign substance.
  Manually move the Booklet Tamper to both ends. Enter Service Diagnostics Menu: Printer Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Perform the Booklet Folder Roll Motor test alternately. The Booklet Folder Roll Motor (PL 21.22) energizes. Y↓N→Check continuity between the Booklet Folder Roll Motor and the Booklet PWB and between the Booklet PWB and the Finisher PWB. The continuity check is OK. Y↓N→Repair the open circuit or short circuit. Replace the Booklet Folder Roll Motor (PL 21.22). If the problem continues, replace the Booklet PWB (PL 21.12). If the problem persists, replace the Finisher PWB (PL 21.12). Enter Service Diagnostics Menu. Check the Knife Solenoid (PL 21.22). The Knife Solenoid actuates. Y↓N→Check continuity between the Knife Solenoid and the Booklet PWB and between the Booklet PWB and the Finisher PWB. The continuity check is OK. Y↓N→Repair the open circuit or short circuit. Replace the Knife Solenoid (PL 21.22). If the problem continues, replace the Booklet PWB (PL 21.12). If the problem persists, replace the Finisher PWB (PL 21.12). Enter Service Diagnostics Menu. Block/unblock the Knife Folding Sensor (PL 21.18). The display changed. Y↓N→Check continuity between the Knife Folding Sensor and the Booklet PWB and between the Booklet PWB and the Finisher PWB. The continuity check is OK. Y↓N→Repair the open circuit or short circuit. Replace the Knife Folding Sensor (PL 21.18). If the problem continues, replace the Booklet PWB (PL 21.12). If the problem persists, replace the Finisher PWB (PL 21.12). If the problem continues, replace the Finisher PWB (PL 21.12).

• Code: 012-266
• Description: Booklet Compiler No Paper Sensor Fail The Booklet Compile No Paper Sensor did not turn On within the specified time.
• Remedy: Enter Service Diagnostics Menu: Printer Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Perform the Booklet Compile No Paper Sensor test (PL 21.18). Block/unblock the Booklet Compile No Paper Sensor. The display changed. Y↓N→Check continuity between the Booklet Compile No Paper and the Booklet PWB and between the Booklet PWB and the Finisher PWB. The continuity check is OK. Y↓N→Repair the open circuit or short circuit. Replace the Booklet Compile No Paper Sensor (PL 21.18). If the problem continues, replace the Booklet PWB (PL 21.12). If the problem persists, replace the Finisher PWB (PL 21.12). Perform the Booklet Paper Path Motor test (PL 21.22). The Motor energizes. Y↓N→Check continuity between the Booklet Paper Path Motor and the Booklet PWB and between the Booklet PWB and the Finisher PWB. The continuity check is OK. Y↓N→Repair the open circuit or short circuit. Replace the Booklet Paper Path Motor (PL 21.22). If the problem continues, replace the Booklet PWB (PL 21.12). If the problem persists, replace the Finisher PWB (PL 21.12). If the problem persists, replace the Finisher PWB (PL 21.12).

• Code: 012-269
• Description: Booklet Sub-CPU Communications Fail Communications between the Finisher PWB and the Booklet PWB Failed
• Remedy: • Check the connectors at the Finisher PWB and the Booklet PWB are connected or seated properly. • Check the wiring between the Finisher PWB and the Booklet PWB for damage.
  Power the printer Off and On. The problem is resolved. Y↓N→Reload the Software. The problem is resolved. Y↓N→Replace the Finisher PWB (PL 21.12). If the problem continues, replace the Booklet PWB (PL 21.12). Rerun the job. Rerun the job.

• Code: 012-282
• Description: Eject Clamp Home Sensor Off Fail The Eject Clamp Home Sensor did not turn Off within 2 seconds after the Eject Clamp Down was started.
• Remedy: 1 1. Remove the Set Clamp Home Sensor Bracket from the Finisher while leaving the connector plugged in. 2. Check the Set Clamp Home Sensor in Diagnostics. 3. Does the value change from H to L while blocking and unblocking the Sensor? Go to step 2. Refer to the Transmissive Sensor Procedure () to diagnose and repair the Sensor. 2 1. Reinstall the Sensor in the Finisher. Turn the printer On. 2. Is the Eject Clamp up? Replace the Finisher Control Board. Go to step 3. 3 1. Perform the Eject Release test in Diagnostics. 2. Does the Eject Motor run? Diagnose and repair the mechanical problem with the Eject Clamp Assembly. Go to step 4. 4 Is +24 VDC present at P846-12? Replace the Eject Motor. Go to step 5. 5 Is the +24 VDC present at test point 9 on the Finisher Control Board? Replace the Finisher Control Board. Troubleshoot and repair the +24 VDC Interlock circuit.