• Code: 311A-110
• Description: 2K LCSS Poor Stacking RAP Use this RAP to find the cause of poor stacking in the 2K LCSS.
• Remedy: Check the following; • Look for sets that are not dropping back fully in bin 1 and therefore not operating the bin 1 level sensors: – Large paper sizes should not be stacked on top of small paper sizes. – Ensure that the paper stack in each paper tray has been fanned. – Turn over the paper stack in each paper tray. – Ensure that all paper or other copy stock being used is within the size and weight specifications. Refer to GP 20 Paper and Media Size Specifications. – Try using a fresh ream of paper. – Ensure that the edge guides of all paper trays are adjusted correctly for the paper size and that the trays are fully closed. – Check that bin 1 is seated correctly and the bin 1 alignment clip is in position, PL 11.2 Item 13. • Labels must not be fed to bin 1, but to bin 0 only. • It is recommended that transparencies are fed to bin 0 whenever possible. • Check that bin 1 is level front to back, if necessary perform ADJ 11.1-110 2K LCSS Bin 1 Level. • Check that the bin 1 upper level sensor, Q11-332 and the bin 1 lower level sensor, Q11- 333 are working correctly. Refer to the 311-030-00-110, 311-334-00-110, 311-335-00-110, 311-336-00-110 Bin 1 Movement Failure RAP. • Check the operation of the front and rear tampers. Refer to 311-005-00-110, 311-006-00- 110 Front Tamper Move Failure RAP and 311-319-00-110 Rear Tamper Move Failure RAP. • Check that the output device is not near an air conditioning or ventilation output duct. Air flow across the output bins can cause poor stacking. • Check if TAG F-013 LCSS bin 1 kit is installed: – Machine that regularly process large stacks of A4/8.5x11 inch LEF paper should have the LCSS bin 1 W/TAG F-013 kit installed, PL 11.2 Item 16. – Machines that regular process small stacks of A4/8.5x11 inch LEF, A3/11x17 inch and A4/8.5x11 inch SEF paper should have the standard W/O TAG F-013 bin 1 installed, PL 11.2 Item 10. • Check the output copies for curl, refer to IQ5.

• Code: 311A-120
• Description: Bin 1 Overload RAP Use this RAP to resolve a fault on the bin 1 90% full sensor.
• Remedy: Enter dC330 code 011-331, bin 1 90% full sensor, Q11-331. Actuate Q11-331. The display changes. Y↓N→Go to Flag 1. Check Q11-331. Refer to: • 311F-120 1K LCSS PWB Damage RAP. • GP 11, How to Check a sensor. •. • P/J2, 1K LCSS PWB • 311C-120 1K LCSS Power Generation RAP. Install new components as necessary: • Bin 1 90% full sensor, PL 11.106 Item 5. • 1K LCSS PWB, PL 11.124 Item 1. Perform SCP 5 Final Actions.

• Code: 311A-150
• Description: LVF BM Poor Stacking RAP Use this RAP to find the cause of poor stacking in the LVF BM.
• Remedy: Check the following; • Look for sets that are not dropping back fully in bin 1 and therefore not operating the bin 1 level sensors: – Large paper sizes should not be stacked on top of small paper sizes. – Ensure that the paper stack in each paper tray has been fanned. – Turn over the paper stack in each paper tray. – Ensure that all paper or other copy stock being used is within the size and weight specifications. Refer to GP 20 Paper and Media Size Specifications. – Try using a fresh ream of paper. – Ensure that the edge guides of all paper trays are adjusted correctly for the paper size and that the trays are fully closed. – Check that bin 1 is seated correctly and the bin 1 alignment clip is in position, PL 11.50 Item 12. • Labels must not be fed to bin 1, but to bin 0 only. • It is recommended that transparencies are fed to bin 0 whenever possible. • Check that bin 1 is level front to back, if necessary perform ADJ 11.1-150 LVF BM Bin 1 Level. • Check that the bin 1 upper level sensor, Q11-332 and the bin 1 lower level sensor, Q11- 333 are working correctly. Refer to the 311-030-00-150, 311-334-00-150, 311-335-00- 150, 311-336-00-150 LVF BM Bin 1 Movement Failure RAP. • Check the operation of the front and rear tampers. Refer to the 311-005-00-150, 311-006- 00-150, 311-311-00-150 LVF BM Front Tamper Move Failure RAP and 311-319-00-150 LVF BM Rear Tamper Move Failure RAP. • Check that the LVF BM is not near an air conditioning or ventilation output duct. Air flow across the output bins can cause poor stacking. • Check the output copies/prints for curl, refer to the IQ5 Print Damage RAP.

• Code: 311A-171
• Description: HVF Power Distribution RAP The HVF has an integral power supply providing +24V and +5V supplies to the HVF PWB and HVF BM PWB. The AC power for the HVF power supply comes from the LVPS and base module of the machine.
• Remedy: Refer to HVF Control PWB and BM PWB LEDs to identify the status of the PWBs. Close or cheat all the HVF BM interlocks. The HVF BM performs a mechanical reset. Y↓N→Go to Flag 2. +5V is available at P/J113 between pins 1 and 2. Y↓N→+5V is available at T001 on the HVF power supply module between pins 4 and 8. Y↓N→Go to Flag 1. ACL is available at PJ22 on the LVPS and base module between pins 1 and 2. Y↓N→Go to the 301C AC Power RAP and check the AC output voltages. Switch off the machine, GP 14. Disconnect all PJs on the HVF Control PWB except P/J111 and P/J113. Switch on the machine, GP 14. Go to Flag 2. +5V is available at T001 on the HVF power supply module between pins 4 and 8. Y↓N→Install a new HVF power supply module, PL 11.157 Item 1. NOTE: Before each PJ is reconnected, switch off the machine, GP 14. The HVF has a short circuit. Reconnect each PJ one at a time until short circuit is found. When the short circuit is found, repair the harness or install new components as necessary. Disconnect P/J113. Go to Flag 2. +5V is available at the harness end of P/J113 between pins 1 and 2. Y↓N→Check the connectors and harness between T001 and P/J113. Repair the harness as necessary. Install a new HVF control PWB, PL 11.157 Item 2. Go to Flag 2. +24V is available at P/J111 between pins 1 and 4. Y↓N→+24V is available at T001 between pins 1 and 5. Y↓N→Install a new HVF power supply module, PL 11.157 Item 1 Check the in-line fuse (10A), and as necessary install a new fuse PL 11.157 Item 5. Check the connectors and harness between T001 and PJ111. Repair the harness as necessary. Go to Flag 3. +24V is available at P/J111 between pins 1 and 4, between pins 2 and 5 and between pins 3 and 6. Y↓N→Go to the 311-300-00-171, 311-302-00-171, 311-303-00-171 Docking and Interlocks RAP. Go to Flag 4. +5V is available at P/J559 between pins 4 and 5. Y↓N→+5V is available at P/J132 between pins 1 and 2. Y↓N→Install a new HVF control PWB, PL 11.157 Item 2. Check the connectors and harness between P/J132 and P/J559. Repair the harness as necessary. Go to Flag 4. +24V is available at P/J559 between pins 1 and 2. Y↓N→+24V is available at P/J131 between pins 1 and 2. Y↓N→Install a new HVF control PWB, PL 11.157 Item 2. Check the connectors and harness between P/J559 and P/J131. Repair the harness as necessary. If a inserter is installed, go to P/J703. +24V is available between P/J703 pin 1 and P/ J111 pin 1. Y↓N→Go to 311-306-00-171, 311-309-00-171 HVF Inserter Interlock RAP Go to Flag 5. +5V is available at P/J601 between pins 3 and 4. Y↓N→+5V is available at P/J553 between pins 3 and 4. Y↓N→Install a new HVF control PWB, PL 11.157 Item 2. Check the connectors and harness between P/J553 and P/J601. Repair the harness as necessary. Go to Flag 5. +24V is available at P/J601 between pins 1 and pin 4. Y↓N→Install a new BM PWB, PL 11.166 Item 10. Go to Flag 6 +24V is available at P/J601 between pins 4 and 6. Y↓N→Go to the 311-300-00-171, 311-302-00-171, 311-303-00-171 Docking and Interlocks RAP. The +24V and +5V supplies are good. Go to SCP 5 Final actions. The +24V and +5V supplies are good. Go to SCP 5 Final actions. HVF Control PWB and BM PWB LEDs shows the LED s on the HVF PWB. These are: • LED 1 - red. Not used. • LED 2 - red. Not used. • LED 3 - red, flashing. This indicates the functioning of the CPU. When flashing at 2Hz, (every 1/2 second), the software is running normally. When flashing at about 1/4Hz, (every 4 seconds), this indicates that the software is encountering a code problem and a possible software upgrade is needed. If this LED is OFF, the CPU does not function and a new HVF control PWB is needed. • LED 4 - red. Not used. • LED 5 - red, toggling. This changes state whenever the paper is accelerated to 1,300 m/s. It is only used for paper that is longer than 220mm. • LED 6 - red, steady. When this is ON, a paper jam has been detected. It remains ON until the HVF successfully initializes. In all other cases this LED is OFF. • LED 7 - red. This LED is used during the machine production and is connected with the activity of the stacker nearly full sensor. • LED 8 - red, steady. This indicates that the HVF top cover, front door and docking interlocks are all closed and +24V is available at the HVF module. • LED 9 - red, steady. This indicates that the +5V supply is present in the HVF module. • LED 1 - red, steady. This indicates a fault or other abnormal status. • LED 2 - yellow, flashing at about 1Hz. This indicates that the software is operating in normal mode. In other modes, e.g., software downloading, the flashing rate is higher. • LED 3 - orange, steady. This indicates either: – that the tri-folder front door and top cover interlocks are closed, and +24V is available to the BM module or, if the tri-folder in not installed; – that the interlock cheater is present in PJ553 on the BM control PWB the logic cheater is present in PJ563 on the BM control PWB. • LED 19 - orange, steady. This indicates that the +24V supply is within voltage and current limits, and that the power limiting circuit has not been active for over a set time limit. • LED 5 - blue, steady. this indicates that the +5V supply is present in the BM module.

• Code: 311B-110
• Description: Bin 1 Overload RAP Use this RAP to resolve a fault on the bin 1 90% full sensor.
• Remedy: Enter dC330 code 011-331, actuate the bin 1 90% full sensor, Q11-331. The display changes. Y↓N→Go to Flag 1. Check Q11-331. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a sensor. •. • P/J316 2K LCSS PWB. • 311D-110 2K LCSS Power Generation RAP. Install new components as necessary: • Bin 1 90% full sensor, PL 11.10 Item 5. • 2K LCSS PWB, PL 11.26 Item 1. Perform SCP 5 Final Actions.

• Code: 311B-120
• Description: Initialization Failure RAP When an initialization command is received from the machine, the units are initialized in two stages: • The following units are initialized sequentially: 1. If the staple head is not at the home position, it is driven to the home position 2. If the ejector is not at the home position, it is driven to the home position • The following units are then initialized simultaneously: 1. If the front tamper is not at the home position, it is driven to the home position 2. If the rear tamper is not at the home position, it is driven to the home position 3. If the paddle is not at the home position, it is driven to the home position 4. If the stacker is not at the home position, it is driven to the home position NOTE: The staple cartridge must be pushed fully home.
• Remedy: . Check that the software heartbeat is present on LED 1. The LED should flash twice per second if the 1K LCSS software is running. If necessary, re-load the 1K LCSS software, refer to GP 4 Machine Software. If the initialization sequence fails to place any unit at the home position, refer to the appropriate RAPs: • Front tamper not at home, refer to 311-005-00-120, 311-006-00-120 Front Tamper Move Failure RAP • Rear tamper not at home, refer to 311-319-00-120 Rear Tamper Move Failure RAP. • Paddle not at home, refer to 311-024-00-120, 311-025-00-120 Paddle Roll Failure RAP. • Bin 1 not at home, refer to 311-030-00-120 Bin 1 Movement Failures RAP. • Staple head not at home, refer to 311-050-00-120, 311-360-00-120 Staple Head Operation Failure RAP. • Ejector not at home, refer to 311-320-00-120, 311-322-00-120 Compiler Ejector Movement Failure RAP.

• Code: 311B-150
• Description: LVF BM Bin 1 Overload RAP Use this RAP to resolve a fault on the bin 1 90% full sensor.
• Remedy: Enter dC330, code 011-331, actuate the bin 1 90% full sensor, Q11-331. The display changes. Y↓N→Go to Flag 1. Check Q11-331. Refer to: • GP 11, How to Check a sensor. •. • P/J316, LVF PWB. • 311D-150 LVF BM Power Generation RAP. Repair or install new components as necessary: • Bin 1 90% full sensor, PL 11.58 Item 5. • LVF PWB, PL 11.90 Item 8. Perform SCP 5 Final Actions.

• Code: 311B-171
• Description: HVF BM to Machine Communications Interface and BM Present RAP A communication fault exists between the HVF BM and the machine. A UI message System Error or Finisher Comms Failure may be seen.
• Remedy: Observe the software heartbeat LED (LED 3) on the HVF control PWB. LED 3 is flashing at 1Hz (0.5 seconds on, 0.5 seconds off). Y↓N→LED 3 is flashing at 0.25Hz (2 seconds on, 2 seconds off) this indicates that the finisher software is corrupt. Re-load the finisher software, GP 4. If necessary install a new HCF control PWB, PL 11.157 Item 2. Observe the software heartbeat LED (LED 1) on the BM PWB. LED 1 is flashing at 1Hz (0.5 seconds on, 0.5 seconds off). Y↓N→LED 1 is flashing at 0.25Hz (2 seconds on, 2 seconds off) this indicates that the booklet maker software is corrupt. Re-load the finisher software, GP 4. If necessary install a new BM PWB, PL 11.166 Item 10. Go to Flag 1, check the wiring and connectors between P/J562and P/J133. The wiring and connectors are good. Y↓N→Repair the wiring or connectors. Go to Flag 2, check the wiring and connectors between P/J121and P/J11. The wiring and connectors are good. Y↓N→Repair the wiring or connectors. The UI indicates that the booklet maker is present (booklet maker options are available). Y↓N→Check that P/J133, pin 6 is held at 0V. If necessary, repair the wiring or install a new HCF control PWB, PL 11.157 Item 2. The finisher checks are good. Switch off the machine, then switch on the machine, GP 14. If the fault remains, perform the Forced Altboot Software Loading Procedure, GP 4.