Code :

Code: 41.02.00:01
Description: Main roller motor internal fault.
Causes: a. Connection problem b. Motor problem c. EE problem
Remedy: 1. Reload the substrate to clear the error. 2. If the problem persists, reboot, retry substrate load, and check whether the motor fault LED is off. 3. Run the main roller (MA) motor diagnostic friction test. 4. If the motor is faulty, and after being restarted by firmware it remains faulty, then the motor electronics may be damaged. 5. If the roller has abnormally high friction, try cleaning and greasing the worm transmission and helical gear.

Code: 41.02.00:08
Description: Main roller substrate jam.
Causes: Substrate blocking the substrate path
Remedy: 1. Remove all substrate from the substrate path. 2. Reload the substrate. 3. Run the main roller motor diagnostics.

Code: 41.02.00:18
Description: Main roller motor’s driving voltage is too high.
Causes: a. Connection problem b. Substrate jam c. Transmission worn out d. Main roller motor or encoder problem e. EE driver failure
Remedy: 1. Reload the substrate to clear the error. 2. If the problem persists, check whether the motor fault LED is off. 3. Run the main roller (MA) motor diagnostic friction test. 4. If the motor is faulty, and after being restarted by firmware it remains faulty, then the motor electronics may be damaged. 5. If the roller has abnormally high friction, try cleaning and greasing the worm transmission and helical gear.

Code: 41.02.00:21
Description: Main roller motor overpowered.
Causes: a. Connection problem b. Substrate jam c. Transmission worn out d. Main roller motor or encoder problem e. EE driver failure
Remedy: 1. Reload the substrate to clear the error. 2. If the problem persists, check whether the motor fault LED is off. 3. Run the main roller (MA) motor diagnostic friction test. 4. If the motor is faulty, and after being restarted by firmware it remains faulty, then the motor electronics may be damaged. 5. If the roller has abnormally high friction, try cleaning and greasing the worm transmission and helical gear.

Code: 41.02.00:60
Description: Main roller motor spinning too fast.
Causes: a. Encoder problem b. Motor problem
Remedy: 1. Reload the substrate to clear the error. 2. If the problem persists, check whether the motor fault LED is off. 3. Run the main roller (MA) motor diagnostic friction test. 4. If the motor is faulty, and after being restarted by firmware it remains faulty, then the motor electronics may be damaged. 5. If the roller has abnormally high friction, try cleaning and greasing the worm transmission and helical gear

Code: 41.02.00:61
Description: Problem moving drive roller. Run drive roller motor diagnostic. If problem persists, call your support representative.
Causes: a. Connection problem b. Substrate jam c. Transmission worn out d. Main roller motor or encoder problem e. EE driver failure
Remedy: 1. Reload the substrate to clear the error. 2. If the problem persists, check whether the motor fault LED is off. 3. Run the main roller (MA) motor diagnostic friction test. 4. If the motor is faulty, and after being restarted by firmware it remains faulty, then the motor electronics may be damaged. 5. If the roller has abnormally high friction, try cleaning and greasing the worm transmission and helical gear.

Code: 41.02.00:83
Description: Main roller’s encoder is not calibrated.
Causes: Calibration values missing
Remedy: 1. Recalibrate the main roller encoder. 2. Replace the analog encoder, code wheel, and PCA, and recalibrate.

Code: 41.02.00:84
Description: Main roller encoder zero position could not be found.
Causes: a. Encoder disk broken, dirty, or scratched b. Connections or encoder PCA problem
Remedy: 1. Run the main roller diagnostic test to check that the encoder does not read the zero. 2. Replace the analog encoder, code wheel, and PCA, and recalibrate.