• Code: 877
• Description: Data Overwrite Security SD card error CTL An error occurred, preventing successful execution of the Data Overwrite Security function, even though it has been set up and enabled.
• Causes: • DOS card is not inserted completely into the SD card slot • DOS card has been removed from the SD card slot. • DOS card is damaged.
• Remedy: • If the SD card has been removed (or was not installed correctly), switch the machine off, insert the SD card, then switch on the machine again. • If the SD card has been damaged, procure a new SD card, replace the NVRAM, then do the DOS option installation.

• Code: 878
• Description: TPM authentication error
• Causes: The system firmware could not be authenticated by the TMP security chip.
• Remedy: • System firmware updated incorrectly. • Flash ROM on controller board defective. • Replace controller board.

• Code: 880
• Description: File Format Converter (MLB) error CTL A request to access the MLB was not answered within the specified time (60 sec.).
• Causes: • File format converter board defective
• Remedy:

• Code: 900
• Description: Electrical total counter error CTL The total counter contains something that is not a number.
• Causes: • NVRAM incorrect type • NVRAM defective • NVRAM data scrambled • Unexpected error from external source
• Remedy:

• Code: 901
• Description: Mechanical Total Counter The mechanical counter is not connected.
• Causes: • Mechanical counter connection loose, broken, defective • Mechanical counter defective
• Remedy:

• Code: 920
• Description: Printer error 1 CTL An internal application error was detected and operation cannot continue.
• Causes: • Software defective • Turn the machine power off/on, or change the controller firmware • Insufficient memory
• Remedy:

• Code: 921
• Description: Printer Error 2 CTL When the printer application started, the font designated for use could not be found on the SD card.
• Causes: • The font is not on the SD card
• Remedy:

• Code: 925
• Description: Net File function error CTL
• Causes: The NetFile file management on the HDD cannot be used, or a NetFile management file is corrupted and operation cannot continue. The HDDs are defective and they cannot be debugged or partitioned, so the Scan Router functions (delivery of received faxes, document capture, etc.), Web services, and other network functions cannot be used. HDD status codes are displayed below the SC code:(-1) HDD not connected (-2) HDD not ready (-3) No label (-4) Partition type incorrect (-5) Error returned during label read or check (-6) Error returned during label read or check
• Remedy: Procedure 1 If the machine shows SC codes for HDD errors (SC860 to SC865) with SC 925, do the recovery procedures for SC860 to SC865. Procedure 2 1. If the machine does not show one of the five HDD errors (SC860 to SC865), turn the machine power off and on. 2. If this is not the solution for the problem, then initialize the NetFile partition on the HDD with SP5832-11 (HDD Formatting – Ridoc I/F). NetFiles: These are jobs printed from the document server using a PC and DeskTopBinder. Before you initialize the NetFile partition on the HDD, tell the customer: • Received faxes on the delivery server will be erased • All captured documents will be erased • DeskTopBinder/Print Job Manager/Desk Top Editor job history will be erased • Documents on the document server, and scanned documents, will not be erased. • The first time that the network gets access to the machine, the management information must be configured again (this will use a lot of time). 3. Before you initialize the Netfile partition with SP5832-11, do these steps: 4. Go into the User Tools mode and do “Delivery Settings” to print all received fax documents that are scheduled for delivery. Then erase them. 5. In the User Tools mode, do Document Management> Batch Delete Transfer Documents. 6. Do SP5832-11, then turn the machine power off and on. Procedure 3 1. If “Procedure 2” is not the solution for the problem, do SP5832-1 (HDD Formatting – All) 2. Cycle the machine off/on. • SP5832-001 erases all document and address book data on the hard disks. Consult with the customer before you do this SP code. Procedure 4 If “Procedure 3” does not solve the problem, replace the HDD.