• Code: 08-650-00
• Description: Duplex Unit Not Installed
• Causes: Duplex Unit Detect Sensor indicates the Duplex Unit is not installed.
• Remedy: • Reseat the Duplex Unit. • Check for obstructions blocking the sensor.
  Check the Duplex Unit where the housing actuates the Duplex Unit Detect Sensor. The actuator area is undamaged. Y↓ N→Replace the Duplex Unit. Check the Duplex Unit Detect Sensor for damage or disconnection. The sensor is connected and undamaged. Y↓ N→Reconnect or replace the sensor. Check the Duplex Unit Detect Sensor. The sensor is connected and undamaged. Y↓ N→Replace the sensor , then retest. The error is displayed. Y↓ N→Remove the Left Cover and reseat CN1 on the Joint Board, then retest. The sensor signal changes. Y↓ N→Replace the Joint Board. Reassemble and perform SCP 6 Final Actions. Reassemble and perform SCP 6 Final Actions. Replace the MCU Board.

• Code: 08-800-00
• Description: Jam in Tray 6
• Causes: Media remains in the Tray 6 Pick Assembly.
• Remedy: 1. Check media condition. 2. Check for obstructions in the media path. 3. Check for worn or damaged rollers.
  Check the Nudger, Feed, and Separator Rollers for excessive wear or contamination. The rollers are undamaged and clean. Y↓ N→Clean or replace the rollers. Check for obstructions or debris in the media path. The media path is clear. Y↓ N→Clear the media path of obstructions or debris. Check Pick Assembly (PL 8.20 Item 17) motion. Pick assembly motion is good. Y↓ N→Repair improper pick assembly motion. Select dC330 code 08-650 to test the Take Away Sensor. The sensor signal changes (high/ low). Y↓ N→Remove the Right Cover and reseat CN3 on the Feeder Board, then retest. The sensor signal changes. Y↓ N→Replace the sensor. Reassemble and perform SCP 6 Final Actions. Select dC330 code 08-856 to test the Feed Clutch. The clutch is engaged (on/off). Y↓ N→Remove the Right Cover and reseat CN9 on the Feeder Board, then retest. The clutch is engaged. Y↓ N→Replace the Feed Clutch. Reassemble and perform SCP 6 Final Actions. Select dC330 code 08-960 to test the Feed Drive. The Feed Drive Assembly rotates (on/ off). Y↓ N→Remove the Right Cover and reseat CN7 on the Feeder Board, then retest. The Feed Drive Assembly rotates. Y↓ N→Replace the Feed Drive Assembly. Reassemble and perform SCP 6 Final Actions. Replace these components in order until the error is corrected. 1. Feed Assembly, PL 8.40 Item 10 2. Pick Assembly, PL 8.20 Item 17

• Code: 08-850-00
• Description: Jam in HCF
• Causes: HCF jam. NOTE: Optional Tray numbering varies by configuration. When testing HCF components, use the dC330 codes appropriate for the HCF’s position. For example, if the configuration is 5 trays and the 5th tray is the HCF, use Tray 5 control codes.
• Remedy: 1. Check media condition. 2. Check for obstructions in the media path. 3. Check for worn or damaged rollers.
  Check the Nudger, Feed, and Separator Rollers for excessive wear or contamination. The rollers are undamaged and clean. Y↓ N→Clean or replace the rollers. Check for obstructions or debris in the media path. The media path is clear. Y↓ N→Clear the media path of obstructions or debris. Check HCF Pick Assembly (PL 8.25 Item 16) motion. Pick assembly motion is good. Y↓ N→Repair improper pick assembly motion. Select dC330 code (08-300, 08-400 or 08-550) based on HCF position to test the Take Away Sensor. The sensor signal changes (high/low). Y↓ N→Remove the Right Cover and reseat CN3 on the Feeder Board, then retest. The sensor signal changes. Y↓ N→Replace the sensor. Reassemble and perform SCP 6 Final Actions. Select dC330 code (08-830, 840 or 855) based on HCF position to test the HCF Feed Clutch. The clutch is engaged (on/off). Y↓ N→Remove the Right Cover and reseat CN9 on the HCF Control Board, then retest. The clutch is engaged. Y↓ N→Replace the Feed Clutch. Reassemble and perform SCP 6 Final Actions. Select dC330 code (08-930, 940 or 950) based on HCF position to test the HCF Feed Drive Assembly. The Feed Drive Assembly rotates (on/off). Y↓ N→Remove the Right Cover and reseat CN7 on the HCF Control Board, then retest. The Feed Drive Assembly rotates. Y↓ N→Replace the Feed Drive Assembly. Reassemble and perform SCP 6 Final Actions. Replace these components in order until the error is corrected. 1. Feed Assembly, PL 7.25 Item 10 2. Pick Assembly, PL 8.25 Item 16

• Code: 09-003-00
• Description: Developer Motor Failure
• Causes: A drum motor error occurred in the Main Drive Assembly.
• Remedy: • Check the Drum Cartridge • Cycle system power
  Cycle system power. The error message is displayed. Y↓ N→Complete. Check for obstructions or debris in the media path blocking drum rotation. Remove the Drum Cartridge and clear any debris. The media path is clear. Y↓ N→Clear the media path of obstructions or debris. Select dC330 code 04-181 to test the drum motor. The motor rotates (on/off). Y↓ N→Remove the Right Cover and reseat CN5 on the MCU Board, then retest. The motor rotates. Y↓ N→Replace the Main Drive Assembly. Reassemble and perform SCP 6 Final Actions. Replace these components in order until the error is corrected. 1. Drum Cartridge, PL 9.10 Item 1 2. Main Drive Assembly, PL 4.10 Item 1 3. MCU Board, PL 3.10 Item 3

• Code: 09-100-00
• Description: Toner Low
• Causes: Toner is almost empty. Possible low Toner, or toner unevenly distributed.
• Remedy: • Check Toner Cartridge life count. • Gently agitate the cartridge.
  Check the Toner Cartridge life counter. Life count is at or near end of life. Y↓ N→Cycle system power. The error message is displayed. Y↓ N→Reassemble and perform SCP 6 Final Actions. Replace the Toner Cartridge. The error message is displayed. Y↓ N→Reassemble and perform SCP 6 Final Actions. Replace the Joint Board. Replace the Toner Cartridge.

• Code: 09-200-00, 09-220-00
• Description: Toner Empty
• Causes: 09-200-00 Toner Cartridge has reached end of life. 09-220-00 Toner Cartridge has reached end of life.
• Remedy: • Check Toner Cartridge life count. • Replace the Toner Cartridge.
  Check the Toner Cartridge life counter. Life count at end of life. Y↓ N→Cycle system power. The error message is displayed. Y↓ N→Reassemble and perform SCP 6 Final Actions. Replace the Toner Cartridge. The error message is displayed. Y↓ N→Reassemble and perform SCP 6 Final Actions. Replace the Joint Board. Replace the Toner Cartridge.

• Code: 09-210-00, 09-270-00
• Description: Toner (ADC) Sensor Error
• Causes: 09-210-00 ADC Sensor error. 09-270-00 ADC Sensor communications errors or failure.
• Remedy: • Cycle system power. • Check for obstructions, debris, or accumulations of toner blocking the ADC Sensor and shutter. • Check Toner Cartridge life count. • Check Drum Cartridge life count.
  Check the ADC Sensor shutter. Shutter motion is unobstructed. Y↓ N→Clear the obstructions or repair the damage. The error message is displayed. Y↓ N→Reassemble and perform SCP 6 Final Actions. Replace the ADC Sensor. The error message is displayed. Y↓ N→Reassemble and perform SCP 6 Final Actions. Remove the Right Cover and reseat CN15 on the MCU Board. The error message is displayed. Y↓ N→Reassemble and perform SCP 6 Final Actions. Replace the MCU Board. Replace the ADC Sensor. The error message is displayed. Y↓ N→Reassemble and perform SCP 6 Final Actions. Test Drum Cartridge bias voltages. Bias voltage are within specifications. Y↓ N→Replace the HVPS. Replace these components in order until the error is corrected. 1. Toner Cartridge 2. Drum Cartridge, PL 9.10 Item 1 3. MCU Board, PL 3.10 Item 3

• Code: 09-230-00, 09-250-00
• Description: Toner Cartridge CRUM Write/Read Error
• Causes: 09-230-00 Fail to write the information to the Toner Cartridge CRUM. 09-230-00 Fail to read the information from the Toner Cartridge CRUM.
• Remedy: • Cycle system power. • Replace the Toner Cartridge.
  Check the Toner Cartridge CRUM connection. The connection is clean and undamaged. Y↓ N→Cycle system power. The error message is displayed. Y↓ N→Reassemble and perform SCP 6 Final Actions. Replace the Toner Cartridge. The error message is displayed. Y↓ N→Reassemble and perform SCP 6 Final Actions. Remove the Right Cover and reseat CN2 on the MCU Board. The error message is displayed. Y↓ N→Reassemble and perform SCP 6 Final Actions. Replace the MCU Board. Remove the Left Cover and check the toner CRUM harness. The harness is connected and undamaged. Y↓ N→Repair or reconnect the harness. Replace these components in order until the error is corrected. 1. Joint Board, PL 9.15 Item 7 2. MCU Board, PL 3.10 Item 3