• Code: 12-910-00, 12-920-00, 12-930-00, 12-940-00
• Description: Mailbox Bin Full
• Causes: 12-910-00 Mailbox Bin 1 is full. 12-920-00 Mailbox Bin 2 is full. 12-930-00 Mailbox Bin 3 is full. 12-940-00 Mailbox Bin 4 is full.
• Remedy: • Check the stack full actuator of the affected output tray. • Reseat the Mailbox on the IOT.
  NOTE: Bins (output trays) are numbered 1 through 4, 4 being the top tray. Check the condition of the stack full actuator. The actuator moves freely and is undamaged. Y↓ N→Clean or repair the affected actuator. Select dC330 code 12-910 (1), 12-920 (2), 12-930 (3), or 12-940 (4) to test the stack sensor of the affected output tray. The sensor signal changes (high/low). Y↓ N→Remove the Mailbox, GP 14 to check the condition of the Mailbox option connector and harness. The connector and harness are undamaged. Y↓ N→Repair the harness. Remove the Mailbox right cover and reseat P/J5 on the Mailbox Control Board. The error message is displayed. Y↓ N→Reassembly and perform SCP 6 Final Actions. Replace the Mailbox Control Board. Replace these components in order until the error is corrected. 1. IOT Upper Option Harness, PL 10.30 Item 24 2. MCU Board, PL 3.10 Item 3

• Code: 12-911-00, 12-921-00, 12-931-00, 12-941-00
• Description: Mailbox Bin Jam
• Causes: 12-911-00 Mailbox Bin 1 jam to exit. 12-921-00 Mailbox Bin 2 jam to exit. 12-931-00 Mailbox Bin 3 jam to exit. 12-941-00 Mailbox Bin 4 jam to exit.
• Remedy: • Open the Mailbox Rear Door and check the media path. • Check the exit actuator of the affected output tray. • Reseat the Mailbox on the IOT.
  NOTE: Bins (output trays) are numbered 1 through 4, with 4 being the top tray. Check the condition of the exit actuator. The actuator moves freely and is undamaged. Y↓ N→Clean or repair the affected actuator. Select dC330 code 12-911 (1), 12-921 (2), 12-931 (3), or 12-941 (4) to test the bin empty sensor of the affected output tray. The sensor signal changes (high/low). Y↓ N→Remove the Mailbox, GP 14 to check the condition of the Mailbox option connector and harness. The connector and harness are undamaged. Y↓ N→Repair the harness. Remove the Mailbox right cover and reseat P/J5 on the Mailbox Control Board. The error message is displayed. Y↓ N→Reassembly and perform SCP 6 Final Actions. Replace the Mailbox Control Board. Replace these components in order until the error is corrected. 1. IOT Upper Option Harness, PL 10.30 Item 24 2. MCU Board, PL 3.10 Item 3

• Code: 12-912-00, 12-922-00, 12-932-00, 12-942-00
• Description: Mailbox Bin Jam
• Causes: 12-912-00 Mailbox Bin 1 jam from exit. 12-922-00 Mailbox Bin 2 jam from exit. 12-932-00 Mailbox Bin 3 jam from exit. 12-942-00 Mailbox Bin 4 jam from exit.
• Remedy: • Open the Mailbox Rear Door and check the media path. • Check the exit actuator of the affected output tray. • Reseat the Mailbox on the IOT.
  NOTE: Bins (output trays) are numbered 1 through 4, with 4 being the top tray. Check the condition of the exit actuator. The actuator moves freely and is undamaged. Y↓ N→Clean or repair the affected actuator. Select dC330 code 12-911 (1), 12-921 (2), 12-931 (3), or 12-941 (4) to test the bin empty sensor of the affected output tray. The sensor signal changes (high/low). Y↓ N→Remove the Mailbox, GP 14 to check the condition of the Mailbox option connector and harness. The connector and harness are undamaged. Y↓ N→Repair the harness. Remove the Mailbox right cover and reseat P/J5 on the Mailbox Control Board. The error message is displayed. Y↓ N→Reassembly and perform SCP 6 Final Actions. Replace the Mailbox Control Board. Replace these components in order until the error is corrected. 1. IOT Upper Option Harness, PL 10.30 Item 24 2. MCU Board, PL 3.10 Item 3

• Code: 12-913-00, 12-923-00, 12-933-00, 12-943-00
• Description: Mailbox Bin Jam
• Causes: 12-913-00 Mailbox Bin 1 jam in bin. 12-923-00 Mailbox Bin 2 jam in bin. 12-933-00 Mailbox Bin 3 jam in bin. 12-943-00 Mailbox Bin 4 jam in bin.
• Remedy: • Open the Mailbox Rear Door and check the media path. • Check the exit actuator of the affected output tray. • Reseat the Mailbox on the IOT.
  NOTE: Bins (output trays) are numbered 1 through 4, with 4 being the top tray. Check the condition of the exit actuator. The actuator moves freely and is undamaged. Y↓ N→Clean or repair the affected actuator. Select dC330 code 12-911 (1), 12-921 (2), 12-931 (3), or 12-941 (4) to test the bin empty sensor of the affected output tray. The sensor signal changes (high/low). Y↓ N→Remove the Mailbox, GP 14 to check the condition of the Mailbox option connector and harness. The connector and harness are undamaged. Y↓ N→Repair the harness. Remove the Mailbox right cover and reseat P/J5 on the Mailbox Control Board. The error message is displayed. Y↓ N→Reassembly and perform SCP 6 Final Actions. Replace the Mailbox Control Board. Replace these components in order until the error is corrected. 1. IOT Upper Option Harness, PL 10.30 Item 24 2. MCU Board, PL 3.10 Item 3

• Code: 12-915-00
• Description: Diverter Fault
• Causes: The Finisher IOT exit gate diverter could not find home position as indicated by the Finisher Exit Gate Sensor.
• Remedy: • Open, then close the Finisher Rear Door. • Cycle system power.
  Cycle system power. The error message is displayed. Y↓ N→Complete. Select dC330 code 12-900 to test the Exit Gate Sensor. The sensor signal changes (high/ low). Y↓ N→Remove the Finisher, GP 14 to check the condition of the Finisher option connector and harness. The connector and harness are undamaged. Y↓ N→Repair the harness. Remove the Finisher right cover and reseat P/J1 on the Finisher Control Board. The error message is displayed. Y↓ N→Reassembly and perform SCP 6 Final Actions. Replace the Exit Gate Sensor. The error message is displayed. Y↓ N→Reassembly and perform SCP 6 Final Actions. Replace the Mailbox Control Board. Replace these components in order until the error is corrected. 1. IOT Upper Option Harness, PL 10.30 Item 24 2. MCU Board, PL 3.10 Item 3

• Code: 12-925-00, 12-935-00
• Description: Upper Diverter Fault Home
• Causes: 12-925-00 The Mailbox upper diverter did not move from home position. 12-935-00 The Mailbox upper diverter did not move to home position.
• Remedy: • Open, then close the Mailbox Rear Door. • Cycle system power.
  Cycle system power. The error message is displayed. Y↓ N→Complete. Select dC330 code 12-925 to test the upper diverter home position sensor. The sensor signal changes (high/low). Y↓ N→Remove the Mailbox, GP 14 to check the condition of the Mailbox option connector and harness. The connector and harness are undamaged. Y↓ N→Repair the harness. Remove the Mailbox right cover and reseat P/J3 on the Mailbox Control Board. The error message is displayed. Y↓ N→Reassembly and perform SCP 6 Final Actions. Replace the Mailbox Control Board. Select dC330 code 12-935 to test the Mailbox Upper Diverter Drive Assembly, PL 11.25 Item 1. The motor rotates (on/off). Y↓ N→Check the Upper Diverter Drive Assembly connections and harness . Repair or reconnect as necessary. Replace these components in order until the error is corrected. 1. IOT Upper Option Harness, PL 10.30 Item 24 2. MCU Board, PL 3.10 Item 3

• Code: 12-945-00, 12-955-00
• Description: Lower Diverter Fault Home
• Causes: 12-945-00 The Mailbox lower diverter did not move from home position. 12-955-00 The Mailbox lower diverter did not move to home position.
• Remedy: • Open, then close the Mailbox Rear Door. • Cycle system power
  Cycle system power. The error message is displayed. Y↓ N→Complete. Select dC330 code 12-945 to test the lower diverter home position sensor. The sensor signal changes (high/low). Y↓ N→Remove the Mailbox, GP 14 to check the condition of the Mailbox option connector and harness. The connector and harness are undamaged. Y↓ N→Repair the harness. Remove the Mailbox right cover and reseat P/J3 on the Mailbox Control Board. The error message is displayed. Y↓ N→Reassembly and perform SCP 6 Final Actions. Replace the Mailbox Control Board. Select dC330 code 12-955 to test the Mailbox Lower Diverter Drive Assembly, PL 11.25 Item 1. The motor rotates. Y↓ N→Check the Lower Diverter Drive Assembly connection and harness . Repair or reconnect as necessary. Replace these components in order until the error is corrected. 1. IOT Upper Option Harness, PL 10.30 Item 24 2. MCU Board, PL 3.10 Item 3

• Code: 15-110-00
• Description: Email Send Failed
• Causes: Email SMTP server returned an error during transmission.
• Remedy: • Resend the email. • Check network configuration.
  The SMTP server authentication may be supported but not enabled on the device or any 500 code is returned from the mail server. Resend the email.