• Code: 10-308-00
• Description: Fuser Motor Error
• Causes: The Fuser Drive Assembly failed to rotate.
• Remedy: • Check Fuser Heat Roller movement. • Check for obstructions in the Fuser.
  Remove the Fuser and manually rotate the Heat Roller using the Fuser Gear. The Heat Roller rotates. Y↓ N→Clear the obstruction or repair the damage preventing Heat Roller rotation. Replace Fuser components as needed to restore proper operation: • Heat Roller and Bearings, PL 10.11 Item 12 • Pressure Roller and Bearings, PL 10.11 Item 3 • Fuser Gear, PL 10.11 Item 14 • Fuser, PL 10.10 Item 1 Open the Rear Door and manually rotate the Fuser Drive Assembly. The Fuser Drive Assembly rotates. Y↓ N→Replace the Fuser Drive Assembly. Select dC330 code 10-400 to test the Fuser Drive Assembly. The Fuser Drive Assembly rotates. Y↓ N→Remove the Right Cover and reseat CN5 on the MCU Board. The error message is displayed. Y↓ N→Reassemble and perform SCP 6 Final Actions. Replace the Fuser Drive Assembly. Replace the MCU Board.

• Code: 10-500-00, 10-510-00
• Description: Fuser End of Life
• Causes: 10-500-00 The Fuser life count indicates the Fuser is near end of life. 10-510-00 Fuser has reached end of life.
• Remedy: • Check the Fuser life count. • Cycle system power.
  Check the Fuser life count in NVM. The Fuser life count is at or near end of life. Y↓ N→Cycle system power. The error message is displayed. Y↓ N→Reassemble and perform SCP 6 Final Actions. Remove the Right Cover and reseat CN10 on the MCU Board. The error message is displayed. Y↓ N→Reassemble and perform SCP 6 Final Actions. Replace the MCU Board. Replace the Fuser. The error message is displayed. Y↓ N→Reassemble and perform SCP 6 Final Actions. Replace the MCU Board.

• Code: 10-700-00, 10-710-00
• Description: Fuser Initial Fuse Error
• Causes: 10-700-00 The fuse on the replacement Fuser did not open after installation. 10-710-00 The status of the initialization fuse is unknown after installation.
• Remedy: • Check the Fuser connector. • Cycle system power.
  Check the Fuser connector. The Fuser connector is clean and undamaged. Y↓ N→Remove the Right Cover and reseat CN10 on the MCU Board. The error message is displayed. Y↓ N→Reassemble and perform SCP 6 Final Actions. Cycle system power. The error message is displayed. Y↓ N→Reassemble and perform SCP 6 Final Actions. Replace the MCU Board. Replace the Fuser. The error message is displayed. Y↓ N→Reassemble and perform SCP 6 Final Actions. Replace the MCU Board.

• Code: 12-100-00, 12-487-00
• Description: Jam at Finisher Entrance
• Causes: 12-100-00 Media jam at Finisher entrance as indicated by the Finisher entrance sensor. 12-487-00 Media jam at Finisher entrance as reported by the Finisher entrance sensor.
• Remedy: • Check media transport through the IOT Exit Assembly. • Check the Finisher entrance sensor actuator. • Check for obstructions in the media path.
  NOTE: Remove the Stacker Shield Assembly to access the sensor, agitator, and entrance motor. Check the condition of the Finisher feed rollers. The feed rollers are clean and rotate freely. Y↓ N→Clean or repair the affected feed rollers. Select dC330 code 12-800 to test the Finisher Entrance Sensor. The sensor signal changes (high/low). Y↓ N→Remove the Finisher, GP 14 to check the condition of the Finisher option connector, sensor and harness. The sensor is connected and the harness undamaged. Y↓ N→Replace the sensor or repair the harness. Replace the Finisher Control Board. Select dC330 code 12-100 to test the Finisher entrance motor, PL 12.40 Item 10. The motor rotates (on/off). Y↓ N→Check the entrance motor connection and harness. Repair or reconnect as necessary. Check the Finisher option harness in the Finisher right cover. The harness is undamaged. Y↓ N→Repair the harness. Replace these components in order until the error is corrected. 1. IOT Upper Option Harness, PL 10.30 Item 24 2. MCU Board, PL 3.10 Item 3

• Code: 12-200-00
• Description: Jam 1 in Finisher
• Causes: Media did not reach the exit sensor and remains inside the Finisher.
• Remedy: • Check the Finisher exit sensor and actuator. • Check for obstructions blocking the media path.
  NOTE: Remove the Finisher top cover to access the sensor and actuator. Use to access the transport motor. Check the condition of the Finisher feed rollers. The feed rollers are clean and rotate freely. Y↓ N→Clean or repair the affected feed rollers. Select dC330 code 12-805 to test the Finisher exit sensor. The sensor signal changes (high/low). Y↓ N→Remove the Finisher, GP 14 to check the condition of the Finisher option connector, sensor and harness. The sensor is connected and the harness undamaged. Y↓ N→Replace the sensor or repair the harness. Replace the Finisher Control Board. Select dC330 code 12-110 to test the Finisher transport motor, PL 12.40 Item 8. The motor rotates (on/off). Y↓ N→Check the transport motor connection and harness. Repair or reconnect as necessary. Check the Finisher option harness in the Finisher Right Cover. The harness is undamaged. Y↓ N→Repair the harness. Replace these components in order until the error is corrected. 1. IOT Upper Option Harness, PL 10.30 Item 24 2. MCU Board, PL 3.10 Item 3

• Code: 12-300-00, 12-488-00, 12-489-00
• Description: Jam in Finisher Exit
• Causes: 12-300-00 Media jam at Finisher exit. 12-488-00 Media did not clear the Finisher exit sensor. 12-489-00 Media did not reach the Finisher exit sensor on time.
• Remedy: • Check the exit sensor and actuator. • Check for obstructions blocking the media path.
  NOTE: Remove the Finisher top cover to access the sensor and actuator. Use to access the transport motor. Check the condition of the Finisher feed rollers. The feed rollers are clean and rotate freely. Y↓ N→Clean or repair the affected feed rollers. Select dC330 code 12-805 to test the Finisher exit sensor. The sensor signal changes (high/low). Y↓ N→Remove the Finisher, GP 14 to check the condition of the Finisher option connector, sensor and harness. The sensor is connected and the harness undamaged. Y↓ N→Replace the sensor or repair the harness. Replace the Finisher Control Board. Select dC330 code 12-110 to test the Finisher Transport Motor, PL 12.40 Item 8. The motor rotates (on/off). Y↓ N→Check the Transport Motor connection and harness. Repair or reconnect as necessary. Check the Finisher option harness in the Finisher Right Cover. The harness is undamaged. Y↓ N→Repair the harness. Replace these components in order until the error is corrected. 1. IOT Upper Option Harness, PL 10.30 Item 24 2. MCU Board, PL 3.10 Item 3

• Code: 12-500-00
• Description: Full Stack
• Causes: The Stack Full Sensor indicates the Finisher Stacker Tray is full.
• Remedy: • Check the stacker full sensor actuator. • Check for obstructions blocking actuator motion.
  NOTE: Remove the Stacker Shield Assembly to access the sensor and actuator. Select dC330 code 12-770 to test the stacker full sensor. The sensor signal changes (high/ low). Y↓ N→Remove the Finisher, GP 14 to check the condition of the Finisher option connector, sensor and harness. The sensor is connected and the harness undamaged. Y↓ N→Replace the sensor or repair the harness. Replace the Finisher Control Board. Select dC330 code 12-885 to test Finisher entrance motor, PL 12.40 Item 10. The motor rotates (on/off). Y↓ N→Check the entrance motor connection and harness. Repair or reconnect as necessary. Check the Finisher option harness in the Finisher Right Cover. The harness is undamaged. Y↓ N→Repair the harness. Replace these components in order until the error is corrected. 1. IOT Upper Option Harness, PL 10.30 Item 24 2. MCU Board, PL 3.10 Item 3

• Code: 12-605-00
• Description: Staples Low
• Causes: The Staple Cartridge is near empty as indicated by the low staple sensor in the Stapler.
• Remedy: • Reseat the Staple Cartridge. • Replace the Staple Cartridge.
  NOTE: Remove the Stacker Shield Assembly to access the Stapler harness. Cycle system power. The error message is displayed. Y↓ N→Perform SCP 6 Final Actions. Select dC330 code 12-860 to test the low staple sensor. The sensor signal changes (high/ low) as the staple cartridge is installed or removed. Y↓ N→Remove the Finisher, GP 14 to check the condition of the Finisher option connector and harness. The connector and harness are undamaged. Y↓ N→Replace the sensor or repair the harness. Check Stapler harness connections. The sensor is connected and the harness undamaged. Y↓ N→Repair or reconnect the harness. Replace the Stapler. The error message is displayed. Y↓ N→Reassembly and perform SCP 6 Final Actions. Replace the Finisher Control Board. Replace these components in order until the error is corrected. 1. IOT Upper Option Harness, PL 10.30 Item 24 2. MCU Board, PL 3.10 Item 3