• Code: 016-755
• Description: PDF Print Prohibited Attempted to process a print-protected PDF file
• Causes: • Control Panel
• Remedy: 1. Cancel the print protection using Adobe Reader and try printing again. Does the error persist? Go To Step 2. Complete. 2. Check whether the version of the Controller ROM is the latest one, and upgrade the version if it is not the latest. Complete.

• Code: 016-764, 016-766, 016-767
• Description: E-mail Error An e-mail error has occurred. • 016-764: Mail Connect Fail 016-764 Scan Job Failure Press OK <Connect Error> Can not connect to mail server for sending mail. • 016-766: SMTP TX Fail Error 016-766 Scan Job Failure Press OK <SMTP> Can not transfer completely. • 016-767: Invalid Address Error 016-767 Scan Job Failure Press OK <E-mail Address Error> Recipient address is invalid.
• Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
• Remedy: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

• Code: 016-791 ... 016-797
• Description: USB Memory Removal Error USB memory is removed while memory reading job is being executed. • 016-791: USB Memory Was Removed 016-791 System Job Failure Press OK <USB Memory Removal Error> • 016-795: File Format Error 016-795 Printer Job Failure Press OK <File Format Error> An unsupported file format was selected at USB Memory Print. • 016-797: File Read Error 016-797 Printer Job Failure Press OK <File Read Error> The contents of the USB Memory can not be read correctly.
• Causes: • IP Board, PL7.1.9/PL7.1.16 • MCU Board, PL7.2.2
• Remedy: 1. Reseat all connections on the IP Board and MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? Go to step 3. Complete. 3. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

• Code: 016-799
• Description: Invalid Job Invalid print job settings.
• Causes: • IP Board, PL7.1.9/PL7.1.16 • MCU Board, PL7.2.2
• Remedy: 1. Reseat all connections on the IP Board and MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? Go to step 3. Complete. 3. Replace the MCU Board. Complete.

• Code: 016-920, 016-921
• Description: Wireless Error The connection with Register exceeded the time limit for communication. • 016-920: Wireless Error 016-920 System Setup Fail Press OK <AP Detecting Fail While WPS Setup> • 016-921: Wireless Error 016-921 System Setup Fail Press OK <AP Detecting Fail While WPS Setup>
• Causes: • IP Board, PL7.1.9B • MCU Board, PL7.2.2
• Remedy: 1. Reseat all connections on the IP Board and MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? Go to step 3. Complete. 3. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

• Code: 016-930, 016-931
• Description: USB Host Error An unsupported USB memory device was attached to the USB port. • 016-930: USB Host Error 016-930 System Unsupported Device Remove from USB Port <Detect Installation Of Un-supported Device> • 016-931: USB Host Error 016-931 System Unsupported Device Remove from USB Port <Detect Installation Of Hub Device>
• Causes:
• Remedy: Unplug the unsupported device.

• Code: 016-981
• Description: Collate Full The print job exceeds memory capacity.
• Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
• Remedy: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

• Code: 016-982
• Description: Memory Overflow Memory was determined to be full due to collate, stored or interrupted jobs.
• Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
• Remedy: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.