Remedy: 1. Does the error persist when the power is turned on? Go to step 2. If there is more than only the current error in the fault history, go to step 2. 2. Test the K Mode Solenoid: Enter diagnostic mode and select Engine Diag > Motor Test > K Mode Solenoid You can also use the CE Diag Tool to perform this test (“K Mode Solenoid”). Does the Feed Solenoid function normally? Go to step 4. Go to step 3. 3. Check the P/J10 connector on the MCU Board. Is P/J10 connected correctly? Replace the K Mode Solenoid. Reseat the connector. 4. Does Gear C rotate and engage the drive train when the K mode solenoid releases it? Go to step 5. Replace the developer drive assembly PL6.1.6. 5. Test the color mode sensor in diagnostics. Does the sensor function correctly? Go to step 7. Replace the sensor PL2.3.5 Then go to step 6. 6. Does the sensor function correctly in diagnostics after replacement? Complete. Go to step 7 7. Check the connections between the MCU Board P/J12 and the Feed Sensor P/J122. Are the connections secure? Replace the MCU Board. Reseat the connector.
Causes: • IP Board, PL7.1.9 • LED Driver Board, PL7.1.5 • HEAD ASSY-M-K, PL3.3.4
Remedy: 1. Check the connectors at the LED Driver Board P/J2, 3, 4, and 5 and Xerographics Assembly P/J6, 7, 8, and 9. Are the connectors securely connected? Go to step 2. Reconnect the connectors. 2. Does the error persist when the power is turned on? Go to step 3. Complete. 3. Print the test pattern ASIC. Put the printer in diagnostic mode and select Test Print > Test Pattern ASIC. You can also print the test pattern from the CE Diag Tool. See “Test Print” on. Is the image printed correctly? Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Replace the LED Driver Board.
Code: 062-321
Description: Carriage Motor Error.
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
Remedy: 1. Perform Scanner Test 1 in diagnostics. Does the scanner motor run? Go to step 2. Replace the Scanner Assembly. 2. Reseat the connectors between the scanner and IP Board. Does the error reoccur? Go to step 3 Complete. 3. Temporarily connect a replacement scanner. Does the error reoccur? Replace the IP Board. Install the replacement scanner.
Remedy: 1. Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2. Does the error persist? Replace the Scanner for WorkCenter 6025 MFP or for WorkCenter 6027 MFP. Complete. 3. Replace the IP Board Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 3. Complete.
Code: 062-360
Description: Image Processor related error occurred. System Restart
Causes: • IP Board, PL7.1.9
Remedy: 1. Check the connectors on the IP Board. Are the connections secure? Go to step 3. Securely reconnect the connectors, then go to step 2. 2. Does the error persist? Go to step 3. Complete. 3. Replace the IP Board; Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? Complete.
Code: 062-790
Description: Copy Limit Unable to continue due to copy limitation.
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
Remedy: 1. Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
Code: 075-100
Description: Jam Errors The Registration Sensor is not turned ON within the specified time.
Remedy: 1. Are the Feed Roller and Separator Pad installed correctly? Go to step 2. Install parts that are not correctly installed. 2. Does the Feed Roller rotate smoothly and the tray lift so that the paper contacts the feed roller? Go to step 3. Go to step 7. 3. Does the paper feed to the nip point of the registration roller? Go to step 4. Replace the feed and or separator rollers. 4. Enter diagnostic mode and run the Regi Sensor test (see page 2-136). You can also use CE Diag Tool to perform this test (see page 2-110). Lift the Main Paper Tray Chute (PL3.3.3), this pushes on the actuator, does the number on the display change each time the Main Paper Tray Chute is lifted? Go to step 5. Go to step 6. 5. Disconnect the MCU Board P/J21 and the Registration Sensor P/J120. Check the Harness Assembly RKN SNS for continuity. Is the harness damaged? Go to step 6. Repair or replace the harness. 6. Disconnect the MCU Board P/J21. Is the voltage across ground and P/J12-1 +3.3VDC? Replace the Registration Sensor. 1. SaveNVM to ESS. 2. Replace the MCU Board. 3. LoadNVM from ESS. 7. Enter diagnostic mode and run Main Motor on Full (see page 2-123). You can also use the CE Diag Tool to run this test see "CE Diags Tool". Does the Main Drive Assembly function correctly. Go to step 8 Go to step 10 8. Enter diagnostic mode and run the Feed SOLENOID test. You can also use the CE Diag Tool to run this test see "CE Diags Tool". Does the Feed Solenoid function correctly? Go to step 9. Replace the Feed Solenoid. 9. Enter diagnostic mode and select Engine Diag > Motor Test > Regi Clutch. You can also use the CE Diag Tool to run this test see "CE Diags Tool". Does the Registration Clutch function correctly? 1. SaveNVM to ESS. 2. Replace the MCU Board. 3. LoadNVM from ESS. Replace the Registration Clutch. 10. Check the connector of P/J19 on the MCU Board. Is the connection secure? Go to step 11. Reconnect the connector, then go to step 15. 11. Does the error persist? Go to step 12. Complete. 12. Disconnect P/J16 from the MCU Board and P/J160 from the Main Drive Assembly. Check the continuity of the cable. Is the cable damaged? Repair the cable. Go to step 13. 13. Disconnect the MCU Board P/J16 and check that the voltages across ground at P/J16-2 and P/J16-4 are +24 VDC. Are the voltages correct? Replace the Main Drive Assembly. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS
Code: 075-921
Description: Insert Output To Tray The sheet on which to print an odd-numbered page has not been loaded in the Paper Cassette /Bypass Tray when manual duplex printing is performed.
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
Remedy: 1. Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP). Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.