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Code :
  • Code: 077-100
  • Description: Paper Remain at Regi Paper remain was detected at the Registration section (or Paper Tray/Bypass Tray section) of the printer. Applicable Error
  • Causes: • Registration Sensor, PL2.3.5 • Harness Assembly RKN SNS, PL2.2.25/26 • MCU Board, PL7.2.2
  • Remedy: 1. Is the trailing edge of the paper past the registration sensor actuator? Go to step 3. Go to step 5. 2. Enter diagnostic mode and run the Regi Sensor test (see page 2-136). You can also use CE Diag Tool to perform this test (see page 2-110). Lift the Main Paper Tray Chute (PL3.3.3), this pushes on the actuator does the number on the display change each time the Main Paper Tray Chute is lifted? Go to step 3. Replace the Registration Sensor (Phaser 6020 and WorkCentre 6025 MFP, Phaser 6022 and WorkCentre 6027 MFP. 3. Disconnect the MCU Board P/J21 and the Registration Sensor P/J120. Check the Harness Assembly RKN SNS for continuity. Is the harness damaged? Repair the harness. Go to step 4. 4. Disconnect the MCU Board P/J12. Is the voltage across ground and P/J12-1 +3.3VDC? Reconnect the connectors, then go to step 2. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS 5. Is the ROLL REGI PL 2.3.1 installed correctly and in full contact with ROLL ASSY PINCH REGI PL 2.3.2. Go to step 6. Repair the mechanical issue with ROLL REGI. 6. Enter diagnostic mode and select Engine Diag > Motor Test > Regi Clutch. You can also use the CE Diag Tool to run this test (see "CE Diags Tool"). Does the Registration Clutch function correctly? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Replace the Registration Clutch.
  • Code: 077-104
  • Description: Regi Jam The paper does not pass through the Registration Sensor within the specified time.
  • Causes: • Registration Sensor, PL2.3.5 • Registration Clutch, PL2.3.7 • Harness Assembly RKN SNS, PL2.2.25/26 • Main Drive Assembly, PL6.1.2 • Harness Assembly Dispenser MOT, PL6.1.7 • MCU Board, PL7.2.2
  • Remedy: 1. Check the installation and operation of the Registration Roller and the Registration Pinch Roller Assembly. Are the Registration Roller and the Registration Pinch Roller Assembly installed properly? Go to step 2. Replace the relevant part, then go to step 2. 2. Check connectors P/J12 and P/J120 between the MCU Board and the Registration Sensor. Are the connectors secure? Go to step 3. Reseat the harness in the connectors, then go to step 3. 3. Does the error still occur when printing? Go to step 4. Complete. 4. Enter diagnostic mode and run the Regi Sensor test (see “Registration Sensor” on). You can also use the CE Diag Tool to run this test see. Lift the Paper Tray Chute (PL3.3.3), does the number on the display increase by 1 each time the Paper Tray Chute is lifted? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 5. 5. Disconnect the MCU Board P/J21 and the Registration Sensor P/J120. Check the Harness Assembly RKN SNS for continuity. Is the harness damaged? Go to step 6. Repair the harness. 6. Check that the voltage across ground on the MCU Board P/J12-1 is +3.3 VDC. Is the voltage correct? Replace the Registration Sensor (Phaser 6020 and WorkCentre 6025 MFP, Phaser 6022 and WorkCentre 6027 MFP. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS 7. Check connectors P/J16 and P/J160 between the MCU Board and the Main Drive Assembly. Are the connectors secure? Go to step 9. Reconnect the connectors, then go to step 8. 8. Does the error persist when printing? Go to step 9. Complete. 9. Enter diagnostic mode and run the Main Motor test see. You can also use the CE Diag Tool to run this test. see “Main Motor” on. Does the Main Drive Assembly function normally? Go to step 14. Go to step 10. 10. Check the Main Drive Assembly for proper installation. Is the Main Drive Assembly installed correctly? Go to step 12. Reseat the Main Drive Assembly, then go to step 11. 11. Does the error still occur when printing? Go to step 12. Complete. 12. Disconnect P/J16 from the MCU Board and P/J160 from the Main Drive Assembly. Check the continuity of the cable. Is the cable damaged? Repair the cable. Go to step 13. 13. Check the MCU Board P/J25 for proper connection. Is P/J25 securely connected? Go to step 15. Reconnect the connector, then go to step 14. 14. Does the error persist? Go to step 15. Complete. 15. Disconnect P/J16 on the MCU Board. Are the voltages across ground at P/J16-2 and P/J16-4 approximately +24 VDC when the Interlock Switch is pushed? Replace the Main Drive Assembly, then go to step 16. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 16. 16. Does the error persist when printing? Go to step 17. Complete. 17. Enter diagnostic mode and run the Regi Clutch test. You can also use the CE Diag Tool to run this test see “Registration Clutch” on. Does the Registration Clutch function correctly? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Replace the Registration Clutch.
  • Code: 077-106
  • Description: Jam at Exit The paper does not reach the Registration Sensor within the specified time.
  • Causes: • Registration Sensor, PL2.3.5 • Registration Clutch, PL2.3.7 • Harness Assembly RKN SNS, PL2.2.25/26 • Main Drive Assembly, PL6.1.2 • Harness Assembly Main MOT, PL6.1.7 • MCU Board, PL7.2.2
  • Remedy: 1. Check the installation and operation of the Registration Roller and the Registration Pinch Roller Assembly. Are the Registration Roller and the Registration Pinch Roller Assembly installed properly? Go to step 2. Reinstall/replace the relevant part, then go to step 2. 2. Check connectors P/J12 and P/J120 between the MCU Board and the Registration Sensor. Are the connectors secure? Go to step 4. Reconnect the connectors, then go to step 3. 3. Does the error still occur when printing? Go to step 4. Complete. 4. Enter diagnostic mode and run the Regi Sensor test (see. You can also use the CE Diag Tool to run this test (see. Lift the Paper Tray Chute (PL3.3.3), does the number on the display increase by 1 each time the Paper Tray Chute is lifted? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 5. 5. Disconnect the MCU Board P/J12 and the Registration Sensor P/J120. Check the Harness Assembly RKN SNS for continuity. Is the harness damaged? Go to step 6. Repair the harness. 6. Check that the voltage across ground on the MCU Board P/J12-1 is +3.3 VDC. Is the voltage correct? Replace the Registration Sensor (Phaser 6020 and WorkCentre 6025 MFP, Phaser 6022 and WorkCentre 6027 MFP. Go to step 7. 1. SaveNVM to ESS 2. Replace the MCU Board 3. LoadNVM from ESS Go to step 7. 7. Does the error persist when printing? Go to step 8. Complete. 8. Check connectors P/J16 and P/J160 between the MCU Board and the Main Drive Assembly. Are the connectors secure? Go to step 9. Reconnect the connectors, then go to step 9. 9. Does the error persist when printing? Go to step 10. Complete. 10. Enter diagnostic mode and run the Main Motor test (see). You can also use the CE Diag Tool to run this test (see “Main Motor” on. Does the Main Drive Assembly function normally? Go to step 15. Go to step 11. 11. Check the Main Drive Assembly for proper installation. Is the Main Drive Assembly installed correctly? Go to step 12. Reseat the Main Drive Assembly, then go to step 12. 12. Does the error still occur when printing? Go to step 13. Complete. 13. Disconnect P/J16 from the MCU Board and P/J160 from the Main Drive Assembly. Check the continuity of the cable. Is the cable damaged? Repair the cable. Go to step 14. 14. Check the MCU Board P/J25 for proper connection. Is P/J25 securely connected? Go to step 15. Reconnect the connector, then go to step 15. 15. Does the error persist when printing? Go to step 16. Complete. 16. Check the power to the Main Drive Assembly. Disconnect P/J16 on the MCU Board. Are the voltages across ground at P/J16-2 and P/J16-4 approximately +24 VDC when the Interlock Switch is engaged? Replace the Main Drive Assembly, and then go to step 17. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 17. 17. Does the error persist when printing? Go to step 18. Complete. 18. Enter diagnostic mode and run the Regi Clutch test. You can also use the CE Diag Tool to run this test (see “Registration Clutch” on. Does the Registration Clutch function correctly? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Replace the Registration Clutch.
  • Code: 077-108, 077-109
  • Description: Exit Jams The paper passed through the Exit Sensor earlier than the specified time or the paper does not pass through the Exit Sensor within the specified time.• 077-108: Paper Jam 077-108 Printer Jam at Exit, <Exit Jam> Early pass • 077-109: Paper Jam 077-109 Printer Jam at Exit, <Exit Jam> No pa
  • Causes: Fuser, PL5.1.1 MCU Board, PL7.2.2
  • Remedy: 1. Remove the fuser exit guide see. Are any torn off pieces of paper present? Remove the paper. Go to step 2. 2. Check P/J18 on the MCU Board. Is P/J18 connected securely? Go to step 3. Reconnect P/J18, then go to step 3. 3. Does the error persist? Replace the Fuser. Go to step 4. Complete. 4. Does the error persist? Replace the MCU Board. Complete.
  • Code: 077-304
  • Description: Rear Cover Open The rear cover is open.
  • Causes: • Rear Door, PL1.1.6 • Rear I/L Switch Assembly, PL1.1.12 • LVPS, PL7.2.1 • MCU Board, PL7.2.2
  • Remedy: 1. Visually inspect the Rear Door for damage. Is the Rear Door damaged? Replace the Rear Door for Phaser 6020, or for Phaser 6022, or for WorkCenter 6025 MFP, or for WorkCenter 6027 MFP. Go step 2. 2. Enter diagnostic mode and run the Cover Open Sensor test (see. Does the number on the display increase by 1 each time the door is opened?. Go to step 4. Go to step 3. 3. Replace the Rear I/L Switch Assembly for Phaser 6020, or for 6022, or for WorkCenter 6025 MFP, or for WorkCenter 6027 MFP. Does the error persist? Go to step 4. Complete. 4. Replace the LVPS. Does the error still occur when printing? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
  • Code: 077-900
  • Description: Exit Jam Paper is remaining at the Exit section of the Printer.
  • Causes: • Fuser, PL5.1.1 • MCU Board, PL7.2.2
  • Remedy: 1. Remove the fuser exit guide see. Are any torn off pieces of paper present? Remove the paper. Go to step 2. 2. Check P/J18 on the MCU Board. Is P/J18 connected securely? Go to step 3. Reconnect P/J18, then go to step 3. 3. Does the error persist? Replace the Fuser. Go to step 4. Complete. 4. Does the error persist? Replace the MCU Board. Complete.
  • Code: 077-901
  • Description: Registration Jam Paper is detected at the registration section of the Printer.
  • Causes: • Registration Sensor, PL2.3.5 • Harness Assembly RKN SNS, PL2.2.25 • MCU Board, PL7.2.2
  • Remedy: 1. Check the installation and operation of the Registration Roller and the Registration Pinch Roller Assembly. Are the Registration Roller and the Registration Pinch Roller Assembly installed properly? Go to step 2. Replace the relevant part, then go to step 2. 2. Check connectors P/J12 and P/J120 between the MCU Board and the Registration Sensor. Are the connectors secure? Go to step 3. Reseat the harness in the connectors, then go to step 3. 3. Does the error still occur when printing? Go to step 4. Complete. 4. Enter diagnostic mode and run the Regi Sensor test (see “Registration Sensor”). You can also use the CE Diag Tool to run this test (see. Lift the Paper Tray Chute (PL3.3.3), does the number on the display increase by 1 each time the Paper Tray Chute is lifted? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 5. 5. Disconnect the MCU Board P/J21 and the Registration Sensor P/J120. Check the Harness Assembly RKN SNS for continuity. Is the harness damaged? Go to step 6. Repair the harness. 6. Check that the voltage across ground on the MCU Board P/J12-1 is +3.3 VDC. Is the voltage correct? Replace the Registration Sensor (Phaser 6020 and WorkCentre 6025 MFP, Phaser 6022 and WorkCentre 6027 MFP. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS 7. Check connectors P/J16 and P/J160 between the MCU Board and the Main Drive Assembly. Are the connectors secure? Go to step 9. Reconnect the connectors, then go to step 8. 8. Does the error persist when printing? Go to step 9. Complete. 9. Enter diagnostic mode and run the Main Motor test (see. You can also use the CE Diag Tool to run this test. (see “Motor Test”). Does the Main Drive Assembly function normally? Go to step 14. Go to step 10. 10. Check the Main Drive Assembly for proper installation. Is the Main Drive Assembly installed correctly? Go to step 12. Reseat the Main Drive Assembly, then go to step 11. 11. Does the error still occur when printing? Go to step 12. Complete. 12. Disconnect P/J16 from the MCU Board and P/J160 from the Main Drive Assembly. Check the continuity of the cable. Is the cable damaged? Repair the cable. Go to step 13. 13. Check the MCU Board P/J25 for proper connection. Is P/J25 securely connected? Go to step 15. Reconnect the connector, then go to step 14. 14. Does the error persist? Go to step 15. Complete. 15. Disconnect P/J16 on the MCU Board. Are the voltages across ground at P/J16-2 and P/J16-4 approximately +24 VDC when the Interlock Switch is pushed? Replace the Main Drive Assembly, then go to step 16. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 16. 16. Does the error persist when printing? Go to step 17. Complete. 17. Enter diagnostic mode and run the Regi Clutch test. You can also use the CE Diag Tool to run this test (see “Registration Clutch”). Does the Registration Clutch function correctly? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Replace the Registration Clutch.
  • Code: 091-402
  • Description: XERO Near Life The Printer (Xerographic) is approaching the replacement time.
  • Causes: • MCU Board, PL7.2.2
  • Remedy: 1. Turn the printer off and then on. Does the error persist? Go to step 2. Complete. 2. Is the print count close to or greater than 30k prints? Go to step 3. Contact your designated field support for assistance. 3. Does print quality meet or exceed guaranteed print quality specifications? Complete. Replace any component(s) related to the print quality issues.
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