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Code :
  • Code: 031-571 ... 031-598
  • Description: FTP error is detected. • 031-571: FTP Error 031-571 Scan Connect Error Press OK <Detects FTP Server Link Is Broken> • 031-574: FTP Error 031-574 Scan Name Resolve Error Press OK <Domain Name Resolving Failure> • 031-575: FTP Error 031-575 Scan Server Address Error Press OK <Scan Server Address Error> • 031-576: FTP Error 031-576 Scan Server Not Found Press OK <Can Not Open FTP Server For Accessing> • 031-578: FTP Error 031-578 Scan Login Failed Press OK <FTP ID ERROR or FTP PASSWORD Illegal> • 031-579: FTP Error 031-579 Scan FTP Path Error Press OK <FTP Path Error> • 031-582: FTP Error 031-582 Scan File Create Error Press OK <Can Not Create File Name> • 031-584: FTP Error 031-584 Scan Connect Error Press OK <Can Not Create Directory> • 031-585: FTP Error 031-585 Scan DEL Command Error Press OK <Can Not Delete File> • 031-587: FTP Error 031-587 Scan RMD Command Error Press OK <Can Not Delete Directory> • 031-588: FTP Error 031-588 Scan Write Error Press OK <Data Can Not Be Written Onto FTP> • 031-589: FTP Error 031-589 Scan Disk Full Error Press OK <FTP Storage Full> • 031-594: FTP Error 031-594 Scan TYPE Command Error Press OK <FTP Command Type Incorrect> • 031-598: FTP Error 031-598 Scan APPE Command Error Press OK <FTP APPEND Command Error>
  • Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
  • Remedy: 1. Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
  • Code: 033-503, 033-513
  • Description: FAX Memory Error
  • Causes: • Package Assy Fax Lt, Pl7.1.15 • MCU Board, PL7.2.2
  • Remedy: 1. Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
  • Code: 033-517, 033-518, 033-519
  • Description: Fax Administration Errors. • 033-517: Password Error 033-517 Fax Job Failure Press OK <The Password Of The PC Fax Job Is Different From Password Of The Fax Service Lock When The Fax Service Lock Setting Is “Password Locked”> • 033-518: Region is not Set 033-518 Fax Job Failure Press OK <Fax Country is not set correctly> • 033-519: Function is Disabled 033-519 Fax Job Failure Press OK <Machine Receives A PC Fax Job When The Fax Service Lock Setting Is “Locked”.>
  • Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
  • Remedy: 1. Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
  • Code: 033-787, 033-788
  • Description: Memory Full Fax Job Failure • 033-787: Memory Full 033-787 Fax Job Failure Press OK <Calling Table Full> • 033-788: Memory Full 033-788 Fax Job Failure Press OK <Register Page/Band To Flash Memory Failed For Receiving Data From PC Host> Note: The scanned images will be transmitted out and the report will show only successful transmission with the stored pages. The message will be cleared after Job Fault time out.
  • Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
  • Remedy: 1. Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
  • Code: 034-700 ... 034-768
  • Description: FAX Communication Errors. • 034-700: Busy 034-700 Fax Job Failure Press OK <Fax Busy> • 034-701: No Dial Tone 034-701 Fax Job Failure Press OK <No Dial Tone> • 034-702: No Answer 034-702 Fax Check Line Connection Press OK <No loop current for FAX modem> • 034-703: Communication Fail 034-703 Fax Job Failure Press OK <Interrupted TX at receive end> • 034-704: Communication Fail 034-704 Fax Job Failure Press OK <No answer at receive end> • 034-705: Communication Fail 034-705 Fax Job Failure Press OK <TX redial failure> • 034-706: Communication Fail 034-706 Fax Job Failure Press OK <TX ID timeout> • 034-707: Communication Fail 034-707 Fax Job Failure Press OK <FTP RMD command error is detected> • 034-708: Communication Fail 034-708 Fax Job Failure Press OK <Received data not written to FTP> • 034-709: Communication Fail Fax Job Failure Press OK (Remote polling disabled) • 034-710: Communication Fail Fax Job Failure Press OK (Remote polling or RX unavailable) • 034-711: Communication Fail Fax Job Failure Press OK (FTP APPEND command error is detected) • 034-712 through -727: Communication Fail Fax Job Failure Press OK • 034-750 to 034-768: Communication Error (RX communication error is detected)
  • Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
  • Remedy: 1. Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2. Replace the Fax Board. Does the error persist Go to step 3 Complete. 3. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.
  • Code: 041-340
  • Description: NVRAM Error The operation error of NVM (read/write check error etc.) is detected.
  • Causes: • MCU Board, PL7.2.2
  • Remedy: 1. Perform the Electrical Noise test. Does the error persist? Go to step 2. Complete. 2. Download and install firmware form www.xerox.com. Go to step 3. Complete. 3. 1. Save NVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Does the error persist? Contact your designated field support for assistance. Complete.
  • Code: 042-325
  • Description: Motor Error MCU detects an error from the Main Drive Motor.
  • Causes: • Main Drive Assembly, PL6.1.2 • Main Motor Harness, PL6.1.7 • MCU Board, PL7.2.2
  • Remedy: 1. Check the Main Drive Motor in CE Diags. Does the Motor run? 1. SaveNVM to ESS. 2. Replace the MCU Board. 3. LoadNVM from ESS. Go to step 2. 2. Check the connections between the MCU Board P/J16 and the Main Drive Assembly P/J160. Are the connections secure? Go to step 3. Reconnect the connectors, then go to step 4. 3. Does the error persist? Go to step 4. Complete. 4. Is the Main Drive Assembly installed correctly? Go to step 5. Reseat the Main Drive Assembly, then go to step 6. 5. Does the error persist when the power is turned off and on? Go to step 6. Complete. 6. Check the Main Drive harness continuity. Disconnect P/J16 from the MCU Board and P/J160 from the Main Drive Assembly to check continuity. Is the harness damaged? Repair the harness. Go to step 7. 7. Check the power to the Main Drive Assembly. Disconnect connector P/J16 on the MCU Board. Are the voltages across ground at P/J16-2 and P/J16-4 approximately +24 VDC when the Interlock Switch is closed? Replace the Main Drive Assembly. 1. SaveNVM to ESS. 2. Replace the MCU Board. 3. LoadNVM from ESS.
  • Code: 042-358
  • Description: Fan Motor Failure MCU detects an error from the Fan Motor.
  • Causes: • LVPS, PL 7.2.1 • Fan, PL 7.1.2 • MCU Board, PL7.2.2
  • Remedy: 1. Test the Fan in CE Diag (see “Fan”). For the 6020: Test the Fan with the “Fan”. Does the Fan function normally? Go to step 2. Go to step 3. 2. Does the error persist? Replace the Fan. Complete. 3. Check the connections between the FAN and LVPS. Is P/J205 on the LVPS securely connected? Go to step 4. Complete. 4. Disconnect P/J205 on the LVPS. Is the voltage across ground at P/J205-1 approximately +24 VDC when the Interlock Switch is pushed? 1. SaveNVM to ESS. 2. Replace the MCU Board. 3. LoadNVM from ESS. Replace the LVPS.
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