• Code: 016-985
• Description: Scan Mail Size Limit Scanned mail size exceeds printer limitation.
• Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
• Remedy: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

• Code: 017-970
• Description: Memory Full The printer memory is full.
• Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
• Remedy: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

• Code: 017-980, 017-981
• Description: Report File Error Report job fails to open/close report file or Fax Report job fails to report file. • 017-980: Report error 017-980 System Job Failure Press OK <Fail To Decode Image Data Stored In Flash - Check Compressed Fax TX Image Data.> • 017-981: Report error 017-981 System Job Failure Press OK <Fail To Process Image Data When Executing Image Processing - Check Image Scaling Or Image Rotating>
• Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
• Remedy: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

• Code: 017-988
• Description: PC Scan Time Out
• Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
• Remedy: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

• Code: 018-338
• Description: Wireless Error The Wireless error is detected when checking the Wireless circuitry during initialization diagnostics.
• Causes: • IP Board, PL7.1.9B • Wireless Harness, PL1.1.31 • Wireless Board Bracket, PL1.1.30
• Remedy: 1. Check the connections between the IP Board and the Wireless Board. Are P/J6601 and P/J6501 properly connected? Go to step 2. Reconnect the connections, then go to step 2. 2. Does the error persist? Go to step 3. Complete. 3. Disconnect P/J6601 on the IP Board, and P/J6501 on the Wireless Board. Is each cable of the Wireless Harness continuous? Go to step 4. Replace the Wireless Harness. 4. Replace the WiFi Board. Does the error persist when the power is turned on? Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Complete.

• Code: 024-340
• Description: CPU Detect Internal Error MCU firmware error detected.
• Causes: • MCU Board, PL7.2.2
• Remedy: 1. 1. SaveNVM to ESS 2. Replace the MCU Board 3. LoadNVM from ESS Does the error persist? Perform the Electrical Noise check. Go To Step 2. Complete. 2. Does the error persist? Contact your designated field support for assistance.

• Code: 024-360
• Description: Download Error MCU firmware download error detected.
• Causes: • MCU Board, PL7.2.2
• Remedy: 1. Send MCU FW data from Downloading tool. Does the error persist? Go to step 2. Complete. 2. Reseat all connections on the IP Board and MCU Board. Does the error persist? Go to step 3. Complete. 3. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Does the error persist? Perform the Electrical Noise check. Go to step 4. Complete. 4. Contact your designated field support for assistance.

• Code: 024-371
• Description: MCU - Image Processor Board Communication Error Communication has failed between the MCU and IP Boards.
• Causes: • IP Board PL7.1.9/7.1.16 • MCU Board PL7.2.2 • Image Processor Harness PL7.2.12
• Remedy: 1. Reseat the cables in the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2. Check the Image Processor Harness continuity. Disconnect the IP Board P/J402 and the MCU Board P/J22. Is the harness damaged? Replace the harness. Go to step 3. 3. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.