• Code: 093-950, 093-951, 093-952, 093-925
• Description: Toner Comm Fail. • 093-950 Y Cartridge Error • 093-951 M Cartridge Error • 093-952 C Cartridge Error • 093-925 K Cartridge Error
• Causes: • HARN ASSY DCKR, PL4.1.2 • MCU Board, PL7.2.2
• Remedy: 1. Reseat the Toner Cartridge. Does the error persist? Go to step 2. Complete. 2. Check the connection at MCU Board P/J13. Is the connection secure? Go to step 3. Reconnect P/J13, then go to step 3. 3. Does the error persist? Go to step 4. Complete. 4. Disconnect P/J13 on the MCU Board and unlace the harness. Inspect the harness for damage. Is the harness damaged? Repair the harness, then go to step 5. Go to step 6. 5. Does the error persist? Go to step 6. Complete. 6. Replace the Toner Cartridge (C, M, Y, or K). Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 7. Complete. 7. Does the error persist? Contact your designated field support for assistance. Complete.

• Code: 093-960 ... 093-974
• Description: CRUM ID Error, Toner Cartridge (X) Detached An unsupported cartridge is detected or the indicated Toner Cartridge is not installed in the printer. If no toner cartridge has been installed in the printer, a warning is indicated in the following order: 1)Yellow 2)Magenta 3)Cyan 4)Black • 093-960: CRUM ID 093-960 Reseat Y Cartridge • 093-961: CRUM ID 093-961 Reseat M Cartridge • 093-962: CRUM ID 093-962 Reseat C Cartridge • 093-970: Insert Print Cart. 093-970 Printer Insert Y Cartridge • 093-971: Insert Print Cart. 093-971 Printer Insert M Cartridge • 093-972: Insert Print Cart. 093-972 Printer Insert C Cartridge • 093-973: Insert Print Cart. 093-973 Printer Insert X Cartridge • 093-974 Insert Toner Cartridge
• Causes: • HARN ASSY DCKR, PL4.1.2 • MCU Board, PL7.2.2
• Remedy: 1. Are the Toner Cartridges installed in the printer Xerox Toner Cartridges? Go to step 2. Complete. 2. Disconnect P/J13 on the MCU Board and unlace the harness. Inspect the harness for damage. Is the harness damaged? Repair the harness, then go to step 3. Go to step 3. 3. Disconnect P/J13 on the PWBA MCU. Is the voltage across ground to P/J13-3 on the MCU Board approximately +3.3 VDC? Repair the Harness Assembly DCKR. Go to step 5. 4. Replace the Toner Cartridge (C, M, Y, or K). Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

• Code: 116-210, 116-395
• Description: System USB Port Error • 116-210: System Restart Printer Contact Support If Message Returns <System USB Port Error> • 116-395: System Restart Printer Contact Support If Message Returns <System USB Port Error>
• Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
• Remedy: 1. Reseat the connectors on the IP and MCU Boards then turn the printer back on. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

• Code: 116-314, 116-355
• Description: ESS Network Errors. • 116-314: <ESS Network MAC Address Error> • 116-355: <ESS On Board Network Fatal Error>
• Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
• Remedy: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board: Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 3. Complete. 3. Does the error persist? Contact your designated field support for assistance. Complete.

• Code: 116-323
• Description: Checksum Error (Fax) Checksum Error for Fax parameter is detected.
• Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
• Remedy: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the PACKAGE ASSY FAX LT PL7.1.15 Does the error persist when the power is turned on? Replace the IP Board: Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Complete.

• Code: 116-324, 116-326, 116-343
• Description: Firmware Errors The firmware download to the printer failed. • 116-324: Controller Error Restart Printer <Controller Error> • 116-326: NVM checksum error (Scan section) <Checksum Error (scan)> • 116-343: ASIC Error Restart Printer <ASIC Error>
• Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2 • LED Driver Board, PL7.1.5
• Remedy: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the LED Driver Board. Does the error persist? Go to step 3. Complete. 3. Replace the IP Board Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS

• Code: 116-325
• Description: Checksum Error (Other) Checksum error for (Other) parameter is detected.
• Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
• Remedy: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

• Code: 116-703
• Description: PostScript LANG Interpretation Error (PS/PDF) There is a problem in the PostScript data and an error occurred in PostScript grammar interpretation or language interpretation. Note: This Status Code is not related to any hardware fault.
• Causes:
• Remedy: 1. Correct the job data. Does the error persist? No. Complete.