Description: Replace Fuser or Fuser Life Error Warning Allow the Fuser to cool before removal. The Fuser has reached end of life. This troubleshooting procedure applies to this error.
Causes: • Fuser, PL6.1.1 • MCU Board, PL10.7.7
Remedy: 1 Check the Fuser life count. Has the count reached end of life? Replace the Fuser. Go to step 2. 2 Is the Fuser correctly installed? Go to step 3. Reseat the Fuser. 3 Cycle system power. Does the error persist. Go to step 4. Complete. 4 Replace the Fuser. Does the error still occur? Replace the MCU Board. Complete.
Code: 010-397
Description: Fuser Error Warning Allow the Fuser to cool before removal. Fuser temperature regulation has failed. This troubleshooting procedure applies to this error.
Remedy: 1 Check the connectors P/J17 and P/J171 between the MCU Board and the Fuser. Are the connectors secure? Go to step 2. Reconnect the connectors. 2 Check the Fuser harness for continuity. • Disconnect P/J17 from the MCU Board. • Disconnect P/J171 from the Fuser. • Disconnect P/J47 from the LVPS. • Check continuity between P/J17 and P/J47 <=> P/J171. Is the harness damaged? Go to step 3. Repair the Fuser harness. 3 Check the LVPS Harness for continuity. • Disconnect P/J501 from the LVPS. • Disconnect P/J14 from the MCU Board. • Check continuity between P/J501 <=> P/ J14. Is the harness damaged? Go to step 4. Replace the LVPS Harness. 4 Replace the Fuser. Does the error persist? NOTE Reset the Fuser life counter after installation of a new Fuser. Go to step 5. Complete. 5 Replace the LVPS. Does the error persist? Replace the MCU Board. Complete.
Code: 016-500, 016-501, 016-502
Description: Memory Errors A memory access error occurred. This troubleshooting procedure applies to these errors. • 016-500: Erase Flash Error • 016-501: Write Flash Error • 016-502: Verify Flash Error
Causes: • Image Processor Board, PL10.6.6
Remedy: 1 Check the Image Processor Board for correct installation. Is the Image Processor Board correctly installed? Go to step 2. Reseat connections on the Image Processor Board. 2 Does the error still occur when the printer is turned On? Replace the Image Processor Board. Complete.
Code: 016-718, 016-720
Description: Out of Memory The printer controller has detected a memory access error. The following troubleshooting procedure applies to these errors.
Causes: • Image Processor Board, PL10.6.6
Remedy: 1 Check the memory. Print the Configuration page to determine installed memory size. Is the print job too large? Divide the print job to fit installed memory. Go to step 2. 2 Reseat the Memory Card. Does the error persist? Replace the Memory Card, then go to step 3. Complete. 3 Reseat all connections on the Image Processor Board. Does the error persist? Replace the Image Processor Board. Complete.
Code: 016-737, 016-738
Description: Firmware Errors MPC firmware download has failed . The following troubleshooting procedure applies to this error. • 016-737: Format Error • 016-738: MPC Error • 016-741: Protection Error • 016-742: Invalid ID Error • 016-743: Range Check Error • 016-744: Check Sum Error • 016-745: Header Error
Causes: • Image Processor Board, PL10.6.6
Remedy: 1 Check the system firmware version. Is the system firmware the correct version? Go to step 2. Update the firmware . 2 Check the network or USB connection connection, then cycle system power. Does the error still occur? Go to step 3. Complete. 3 Reseat connections on the Image Processor Board, then cycle system power. Does the error persist? Replace the Image Processor Board. Complete.
Code: 016-741 ... 016-745
Description: Firmware Errors MPC firmware download has failed . The following troubleshooting procedure applies to this error. • 016-737: Format Error • 016-738: MPC Error • 016-741: Protection Error • 016-742: Invalid ID Error • 016-743: Range Check Error • 016-744: Check Sum Error • 016-745: Header Error
Causes: • Image Processor Board, PL10.6.6
Remedy: 1 Check the system firmware version. Is the system firmware the correct version? Go to step 2. Update the firmware . 2 Check the network or USB connection connection, then cycle system power. Does the error still occur? Go to step 3. Complete. 3 Reseat connections on the Image Processor Board, then cycle system power. Does the error persist? Replace the Image Processor Board. Complete.
Code: 016-981
Description: Collate Full Error Memory is full and cannot receive additional data. Print job requires additional memory. The following troubleshooting procedure applies to this error.
Remedy: 1 Reduce the RAM Disk size setting to allow space for collation. Does the error persist? Go to step 2. Complete. 2 Print the Configuration Page: System > Information Pages > Configuration. Does the memory amount listed match the installed memory? Go to Step 3. Reseat the Memory Card and reprint the Configuration page to check memory. 3 Partition the print job. Does the error still occur? Replace the Image Processor Board. Complete.
Code: 016-982
Description: RAM Disk Full Error RAM Disk memory is full and cannot receive additional data. Print job requires additional memory. The following troubleshooting procedure applies to this error.
Remedy: 1 Print a small size file (example as a Windows test print). Does the error persist? Go to step 2. Add memory, resize the RAM Disk, or partition the print job. 2 Print the Configuration Page: System > Information Pages > Configuration. Does the memory amount listed match the installed memory? Replace the Image Processor Board. Reseat the Memory Card and reprint the Configuration page to check memory. 3 Replace the memory card Does the error still occur? Replace the Image Processor Board. Complete.