Remedy: 1 Check the Humidity/Temperature Sensor for correct installation. Is the Humidity/Temperature Sensor correctly installed? Go to step 2. Reseat the Humidity/ Temperature Sensor. Go to step 2. 2 Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 Check connectors P/J20 and P/J201 between the MCU Board and the Humidity/Temperature Sensor. Are the connectors securely connected? Go to step 4. Reconnect the connectors. 4 Check the Humidity Harness for continuity. Disconnect P/J20 from the MCU Board and P/J201 from the Humidity/Temperature Sensor. Is the harness damaged. Go to step 5. Replace the Humidity Harness. 5 Check the Humidity/Temperature Sensor signal. Is there +5 V across ground <=> J20- 4 pin on the MCU Board? Replace the Humidity/ Temperature Sensor. Replace the MCU Board.
Code: 093-960, 093-961, 093-962, 093-926
Description: A Toner Cartridge CRUM ID error indicates a non-Xerox cartridge is installed. The following troubleshooting procedure applies to these errors. • 093-960: Non-Xerox Toner Yellow Print Cartridge • 093-961: Non-Xerox Toner Magenta Print Cartridge • 093-962: Non-Xerox Toner Cyan Print Cartridge • 093-926: Non-Xerox Toner Black Print Cartridge
Remedy: 1 Replace the affected Toner Cartridge. Does the error still occur? Go to step 2. Complete. 2 Check Toner CRUM harness continuity between P/J31 on the MCU Board and these CRUM connections: • Yellow: J311 • Magenta: J312 • Cyan: J313 • Black: J324 Is the Toner CRUM harness damaged? Repair the harness. Go to step 3. 3 Check the toner CRUM voltage at P/J31 on the MCU Board. Measure the voltage across: • Ground <=> P/J31-3 pin (Yellow) • Ground <=> P/J31-7 pin (Magenta) • Ground <=> P/J31-11 pin (Cyan) • Ground <=> P/J31-15 pin (Black) Is +3.3 V available at the indicated CRUM connector? Replace the Dispense Assembly. Go to step 4. 4 Check for +3.3 V at P/J14 on the MCU Board. Is 3.3 V available at P14-12? Replace the MCU Board. Replace the LVPS.
Code: 093-970 ... 093-973
Description: Insert Cartridge Error The system does not detect the indicated Toner Cartridge. The following troubleshooting procedure applies to these errors. • 093-970: Insert Yellow Cartridge • 093-971: Insert Magenta Cartridge • 093-972: Insert Cyan Cartridge • 093-973: Insert Black Cartridge
Remedy: 1 Replace the affected Toner Cartridge. Does the error still occur? Go to step 2. Complete. 2 Check Toner CRUM harness continuity between P/J31 on the MCU Board and these CRUM connections: • Yellow: J311 • Magenta: J312 • Cyan: J313 • Black: J324 Is the Toner CRUM harness damaged? Repair the harness. Go to step 3. 3 Check the toner CRUM voltage at P/J31 on the MCU Board. Measure the voltage across: • Ground <=> P/J31-3 pin (Yellow) • Ground <=> P/J31-7 pin (Magenta) • Ground <=> P/J31-11 pin (Cyan) • Ground <=> P/J31-15 pin (Black) Is +3.3 V available at the indicated CRUM connector? Replace the Dispense Assembly. Go to step 4. 4 Check for +3.3 V at P/J14 on the MCU Board. Is 3.3 V available at P14-12? Replace the MCU Board. Replace the LVPS.
Code: 094-351
Description: Transfer Life or DTB Life Over Error The Transfer Belt has reached end of life. This troubleshooting procedure applies to these errors.
Causes: • Transfer Belt, PL6.1.7 • Left Side Harness, PL10.4.18 • MCU Board, PL10.7.7
Remedy: 1 Check the Transfer belt life counter. Has the counter reached end of life? Replace the Transfer Belt. Go to step 2. 2 Check the Transfer Belt installation. Is the Transfer Belt correctly installed? Go to step 3. Reseat the Transfer Belt. Go to step 2. 3 Does the error still occur when the printer is turned On? Go to step 4. Complete. 4 Check connectors P/J28 and P/J281 between the MCU Board and Transfer Belt. Are the connectors secure? Go to step 5. Reconnect the connectors. 5 Check Left Side Harness continuity. Disconnect P/J28 from the MCU Board and P/J281 to the Transfer Belt. Is the harness damaged? Repair or replace the harness (PL10.4.18). Go to step 6. 6 Replace the Transfer Belt. Does the error persist? Replace the MCU Board. Complete.
Remedy: 1 Check the Image Processor Board for correct installation. Is the Image Processor Board correctly installed? Go to step 2. Reseat connections on the Image Processor Board. 2 Does the error still occur when the printer is turned On? Replace the Image Processor Board. Complete.
Code: 116-316, 116-320
Description: RAM Errors The controller has detected a RAM access error. The following troubleshooting procedure applies to these errors.
Remedy: 1 Check the Memory Card. If the Memory Card was recently installed, it may not be compatible. Is the Memory Card compatible? Go to step 2. Replace the Memory Card. 2 Check the Memory Card for correct installation. Is the Memory Card correctly installed? Go to step 3. Reseat the Memory Card. 3 Replace the Memory Card. Does the error persist? Replace the Image Processor Board. Complete.
Code: 117-313 ... 117-355
Description: Controller Error Communication error has occurred while performing a copy job. The following troubleshooting procedure applies to these errors. • 117-313: Controller Communication Error • 117-323: Controller Error • 117-324: Controller Error • 117-344: Controller Error • 117-354: Controller Error • 117-355: Controller Error
Causes: • Image Processor Board, PL10.6.6
Remedy: 1 Reseat all connections to the I/P Board, then cycle system power. Does the error persist? Replace the I/P Board Complete.
Code: 117-352
Description: Controller Error Communication between the Scanner and the Controller has failed. The following troubleshooting procedure applies to this error. • 117-352: MFP Controller Error
Remedy: 1 Reseat connectors P/J1001 and P/J1002 on the I/P Board, then cycle system power. Does the error persist? Replace the I/P Board, then go to step 2. Complete. 2 Restore system power. Does the error persist? Replace the IIT Sub Assembly. Complete.