Remedy: 1 Run the K Mode Solenoid test (DOa) on. Does the solenoid opearate? Go to step 2. Go to step 3. 2 Reseat the Feed Drive Assembly. Does the error persist? Go to step 6. Complete. 3 Check the solenoid connection. Is P/J24 on the MCU Board secure? Go to Step 4. Secure the connection. 4 Check for +24 V at J24 on the MCU Board. Is +24 V available at J24-1 <=> ground when the Interlock Switch is closed? Go to step 5. Replace the MCU Board. 5 Check the solenoid resistance. Is the resistance across J24-1 and J24-2 80 to 110 Ohms? Replace the MCU Board. Replace the Feed Drive Assembly. 6 Check the solenoid connection. Are P/J26 and P/J261 secure? Go to step 7. Secure the connections. 7 Check the Registration (KSNR) harness continuity. Disconnect P/J26 from the MCU Board and P/J261 from the solenoid. Is the harness damaged? Repair or replace the harness (PL10.8.9). Go to step 8. 8 Check for +3.3 V at J26 of the MCU Board. Is there +3.3 V between ground <=> J26-1 on the MCU Board when the Interlock Switch is closed? Go to step 9. Replace the MCU Board. 9 Run the K Mode Sensor test (DI-04) on. 1. Remove the Feed Drive Assembly leaving P/J261 and P/J24 connected. 2. Close the Front Cover. Does the display change when the sensor is blocked? Replace the MCU Board. Replace the Feed Drive Assembly.
Code: 061-370
Description: Laser Error An error was detected in the Laser Unit. The following troubleshooting procedure applies to this error.
Causes: • Laser Unit, PL4.1.1 • ROS RE Harness, PL4.1.22 • ROS Video Harness, PL4.1.23 • MCU Board, PL10.7.7
Remedy: 1 Check the Laser Unit for correct installation. Is the Laser Unit correctly installed? Go to step 3. Reinstall the Laser Unit, then go to step 2. 2 Does the error still occur when the power is turned On? Go to step 3. Complete. 3 Check P/J40 and P/J41 on the MCU Board, and P/J411 and P/J412 on the laser Unit. Are the connections secure? Go to step 5 Reconnect the connections. Go to step 4. 4 Does the error still occur when the power is turned On? Go to step 5. Complete. 5 Check the ROS RE and ROS Video harnesses for continuity. Is the harness damaged? Repair the harness, then go to step 6. Go to step 7. 6 Does the error still occur when the power is turned On? Go to step 7. Complete. 7 Replace the Laser Unit. Does the error persist? Replace the MCU Board. Complete.
Code: 062-311, 062-321, 062-360, 062-371
Description: Controller Error Communication between the Scanner and the Controller has failed. The following troubleshooting procedure applies to this error. • 062-311: Scanner Error • 062-321: Scanner Error • 062-360: Scanner Sensor Error • 062-371: Scanner Sensor Error
Remedy: 1 Reseat connectors P/J1001 and P/J1002 on the I/P Board, then cycle system power. Does the error persist? Replace the I/P Board, then go to step 2. Complete. 2 Restore system power. Does the error persist? Replace the IIT Sub Assembly. Complete.
Code: 062-320, 062-324
Description: Scanner Error Scanning has failed. This troubleshooting procedure applies to these errors. • 062-320: Scanner Error • 062-324: Memory Full
Remedy: 1 Check connectors P/J1001 and P/ J1002,on the Image Processor Board. Reseat the connectors. Does the error persist? Go to step 2. Complete. 2 Clear system memory, then scan a document. Does the error persist? Go to step 3. Complete. 3 Check the Color scan default setting. Is the scan default for Color set to Photo? Set the default to Color. Go to step 4. 4 Check the Resolution scan default setting. Is the scan default for Resolution set to 600? Go to step 5. Set the default to 600. 5 Replace the IIT Sub Assembly. Does the error persist? Replace the I/P Board. Complete.
Code: 062-322, 062-393
Description: Scanner Error Scanning has failed. This troubleshooting procedure applies to these errors. • 062-322: Scanner Parameter Error • 062-393: Scanner Error (CcdAsic Error)
Remedy: 1 Check connectors P/J1001 and P/ J1002,on the Image Processor Board. Reseat the connectors. Does the error persist? Replace the I/P Board. Complete.
Code: 062-323
Description: Scanner Error The Scanner has failed. The following troubleshooting procedure applies to these errors.
Causes: • Image Processor Board, PL10.6.6
Remedy: 1 Turn the printer Off, wait 5 seconds, then turn the power On. Does the error persist? Go to step 2. Complete. 2 Check IIT connections to the Image Processor Board. Does the error persist? Replace the Image Processor Board. Complete.
Code: 091-916
Description: IU CRUM Error An error occurred while reading the Imaging Unit CRUM.
Causes: • Imaging Unit PL4.1.21 • MCU Board, PL10.7.7 • Imaging Unit Harness, PL10.8.11
Remedy: 1 Check the Imaging Unit CRUM harness. Disconnect P/J42 and P/J422 and check continuity. Is the harness damaged? Repair the harness. Go to step 2. 2 Replace the Imaging Unit. Does the error persist? Replace the MCU Board.. Complete.
Code: 092-310
Description: CTD Sensor Error (CMYK) Caution Do not run the toner motors for more than a few seconds. The ADC Sensor has detected a density error for the indicated color. This troubleshooting procedure applies to this error.
Causes: • Imaging Unit, PL4.1.21 • Dispense Assembly, PL5.1.1 • Toner Cartridge (CMYK), PL5.1.21~24 • Toner Motor harness, PL5.1.25 • Transfer Belt, PL6.1.7 • Left Side Harness, PL10.4.18 • MCU Board, PL10.7.7
Remedy: 1 Check the Transfer Belt installation. Is the Transfer Belt correctly installed? Go to step 3. Reseat the Transfer Belt. Go to step 2. 2 Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 Check Left Side Harness continuity. Disconnect P/J28 from the MCU Board and P/J281 to the Transfer Belt. Is the harness damaged? Repair or replace the harness (PL10.4.18). Go to step 4. 4 Run the Toner Motor test for the affected color (DO-21, DO-23, DO- 25, DO-27) on. Does the motor rotate? Go to step 5. Go to step 6. 5 Check the Dispense Assembly gear for the indicated color. Is the gear damaged or excessively worn? Repair or replace the gear or Dispense Assembly. Go to step 6. 6 Check MCU Board connectors P/J18 and toner motor connections: • P/J181(Y) • P/J182(M) • P/J191(C) • P/J192(K) Are the connectors secure? Go to step 7. Reconnect the connectors. 7 Check Toner Motor harness continuity. Disconnect P/J18 from the MCU Board and the connection to the indicated toner motor. Is the harness damaged? Repair or replace the harness (PL10.8.7). Go to step 8. 8 Check for +24 V at J18 or J19 on the MCU Board. Is +24 V available at • J18-3 (Y) • J18-8 (M) • J19-4 (C) • J19-9 (K) when the Interlock Switch is closed? Replace the Dispense Assembly. Replace the MCU Board. 9 Reseat the Imaging Unit. Does the error persist? Go to step 10. Complete. 10 Replace the indicated Toner Cartridge. Does the error persist? Replace the Transfer Belt. Complete.