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Code :
  • Code: 017-988
  • Description: PC Scan Time Out • Specified destination folder does not exist on the PC. • Black and White scanning was performed with JPEG specified as the image format. • There was no request from the PC within 30 seconds after Scan to Application was set via the printer menu.
  • Causes: • Image Processor Board (PL10.6.6) • USB Cable
  • Remedy: 1 Check the USB cable connection. Reconnect the PC and the printer. Does the error persist? Go to step 2. Complete. 2 Check the scanner driver on the PC. 1. Enable Windows Image Acquisition on the PC: Start > Settings > Control Panel > Administrative Tools > Services > Window Image Acquisition (WIA). 2. Check for the Scanner Icon on the PC: Start > Settings > Control Panel > Scanners and Cameras. Is the Scanner icon available? Go to step 3. Install the scanner driver. 3 Check the scanner software on the PC: Start > Programs > Xerox > Phaser 6128MFP. Is the Scan Manager software installed? Go to step 4. Install the scanner utility software. 4 Check the Scan Manager settings: Start > Programs > Xerox > Phaser 6128MFP > Express Scan Manager. Are the Scan Manager settings correct? NOTE Check that the output destination directory esists on the PC. Go to step 5. Correct the settings: • Image Type • Resolution • Paper Type • Output Destination 5 Check the scanner utility software: Start > Settings > Control Panel > Scanners and Cameras > Xerox Phaser 6128MFP Scanner. 1. Highlight and right-click on Phaser 6180MFP Scanner to open the Properties window. 2. Click the Events tab. 3. Check that the Select an event option is correctly selected. 4. Check the software being used with the scanner. Is Phaser 6128MFP Express Scan Manager selected? (Actions > Start this program > Phaser 6128MFP Express Scan Manager) Retry the scanning job. If the message gSelect the program to launch for this actionh appears on the PC, select the Express Scan Manager within 30 seconds. If the error persists, replace the I/P Board Under the Events tab, Actions box, Start the Express Scan Manager.
  • Code: 024-340
  • Description: Download Mode Error Firmware download error has occurred. This troubleshooting procedure applies to this error.
  • Causes: • Image Processor Board, PL10.6.6 • MCU Board, PL10.7.7
  • Remedy: 1 Check the MCU Board installation. Cycle system power. Does the error persist? Replace the I/P Board. Check system electrical grounds.
  • Code: 024-362
  • Description: PAGEC Timer Error A system error has occurred. This troubleshooting procedure applies to this error.
  • Causes: • Image Processor Board, PL10.6.6
  • Remedy: 1 Check the Image Processor Board installation. Cycle system power. Does the error persist? Replace the I/P Board.
  • Code: 024-371
  • Description: MCU Communication Error Communication has failed between the Engine and the Controller. The following troubleshooting procedure applies to this error.
  • Causes: • Image Processor Board, PL10.6.6 • MCU Board, PL10.7.7 • ESS Harness, PL10.8.1
  • Remedy: 1 Reseat connections to the I/P and MCU Boards then cycle system power; Does the error persist? Go to step 2. Complete. 2 Check P/J901 and P/J10 connections between the I/P and MCU Boards. Are the connections secure? Go to step 3. Reseat the connectors. 3 Disconnet P/J901 and P/J10 and check the harness continuity. Is the harness damaged? Repair the harness. Go to step 4. 4 Replace the MCU Board. Does the error persist? Replace the I/P Board. Complete.
  • Code: 041-340
  • Description: MCU NVRAM Error Engine NVRAM is corrupted. The following troubleshooting procedure applies to this error.
  • Causes: • Imaging Unit, PL4.1.21 • Toner Cartridge, PL5.2.21~24 • Toner CRUM Harness, PL5.1.26 • MCU Board, PL10.7.7 • EEPROM Board, PL10.7.6 • Imaging Unit Harness, PL10.8.11
  • Remedy: 1 Check these connections: • P/J311 Yellow Cartridge CRUM • P/J312 Magenta Cartridge CRUM • P/J313 Cyan Cartridge CRUM • P/J314 Black Cartridge CRUM • P/J31 and P/J42 on the MCU Board • P/J144 on the EEPROM Board • P/J422 on the Imaging Unit Are the connections secure? Go to step 2. Secure the connections. 2 Check Toner CRUM harness continuity. Disconnect: • J311 from the Yellow CRUM • J312 from the Magenta CRUM • J313 from the Cyan CRUM • J314 from the Black CRUM • J31 from the MCU Board Is the harness damaged? Repair the harness. Go to step 3. 3 Check the Imaging Unit harness for continuity. Disconnect: • J42 from the MCU Board • J144 from the EEPROM Board • P422 from the Imaging Unit Is the harness damaged? Repair the harness. Go to step 4. 4 Check for +3.3 V at the MCU Board connector P/J42. Is there +3.3 V between P42-3 <=>ground? Replace the EEPROM Board. Go to step 5. 5 Reseat the MCU Board connections. Does the error persist? Replace the MCU Board. Complete.
  • Code: 042-325
  • Description: Main Motor Error The Main Motor has failed. The following troubleshooting procedure applies to this error.
  • Causes: • Main Drive, PL7.1.2 • MCU Board, PL10.7.7 • Main Motor Harness, PL10.8.7
  • Remedy: 1 Check the Transfer Belt, Fuser, and Imaging Unit for correct installation. Are the parts correctly installed? Go to step 3. Correct any problems found. 2 Does the error persist when the power is turned On? Go to step 3. Complete. 3 Run the Main Motor test (DO-00) on. Does the motor rotate? Go to step 4. Go to step 5. 4 Check connectors P/J21 and P/J211 between the MCU Board and Main Motor Assembly. Are the connectors secure? Go to step 5. Reconnect the connectors. 5 Check the Main Drive harness continuity. Disconnect P/J21 from the MCU Board and P/J211 from the Main Drive to check continuity. Is the harness damaged? Repair or replace the harness (PL10.8.7). Go to step 6. 6 Check the Main Drive Assembly for correct installation. Is the Main Drive Assembly installed correctly? Go to step 7. Reseat the Main Drive Assembly. 7 Check for +24 V at J21 on the MCU Board. Is +24 V available at J21-2 and J21- 4 when the Interlock Switch is closed? Replace the Main Drive Assembly. Replace the MCU Board.
  • Code: 042-326
  • Description: Sub Motor Error The Sub Motor failed. This troubleshooting procedure applies to this error.
  • Causes: • Sub Drive Assembly, PL7.1.1 • MCU Board, PL10.7.7 • Sub Motor Harness, PL10.8.8
  • Remedy: 1 Check the Transfer Belt, Fuser, and Imaging Unit for correct installation. Are the parts correctly installed? Go to step 3. Correct any problems found. 2 Does the error persist when the power is turned On? Go to step 3. Complete. 3 Run the Sub Motor test (DO-05) on. Does the motor rotate? Go to step 4. Go to step 15. 4 Check connectors P/J22 and P/J221 between the MCU Board and Sub Drive Assembly. Are the connectors secure? Go to step 5. Reconnect the connectors. 5 Check the Sub Drive harness continuity. Disconnect P/J22 from the MCU Board and P/J221 from the Sub Drive to check continuity. Is the harness damaged? Repair or replace the harness (PL10.8.8). Go to step 6. 6 Check the Sub Drive Assembly for correct installation. Is the Sub Drive Assembly installed correctly? Go to step 7. Reseat the Sub Drive Assembly. 7 Check for +24 V at J22 on the MCU Board. Is +24 V available at J22-2 and J22- 4 when the Interlock Switch is closed? Replace the Sub Drive Assembly. Replace the MCU Board.
  • Code: 042-358
  • Description: Fan Motor Error The Fan has failed. The following troubleshooting procedure applies to this error.
  • Causes: • Fan, PL10.6.7 • LVPS, PL106.16 • MCU Board, PL10.7.7 • LVPS Harness, PL10.8.3
  • Remedy: 1 Run the Fan test (DO-1e or DO-1f): Does the Fan rotate? Replace the MCU Board. Go to Step 2. 2 Check P/J503 on the LVPS. Is the connection secure? Go to step 3. Connect the Fan. 3 Check the Main LVPS harness continuity. Disconnect P/J501from the LVPS and P/J14 from the MCU Board. Is the harness damaged? Repair or replace the LVPS Harness (PL10.8.14). Go to step 4. 4 Check for +24 V at J503 on the MCU Board. Is +24 V available at J503-1 <=> ground when the Interlock Switch is closed? Replace the Fan. Go to step 5. 5 Replace the LVPS. Does the error persist? Replace the MCU Board. Complete.
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