Các lỗi thường gặp

Code :
  • Code: 016-799
  • Description: Invalid Job The controller has detected incorrect data for the printing condition. The following troubleshooting procedure applies to this error.
  • Causes: • Image Processor Board, PL9.1.20
  • Remedy: 1 1. Check the paper size. 2. Does the paper meet the specifications? Go to step 2. Replace the paper. 2 1. Check the paper size setup on the Control Panel: System > Tray Settings > Tray 1/Tray 2 > Paper Size. 2. Does the paper size in use match the settings on the printer Control Panel? Complete. Go to step 3. 3 1. Set the paper size settings in the Control Panel to match the paper in the tray. 2. Does the error still occur when printing? Replace the Image Processor Board. Complete.
  • Code: 016-986
  • Description: File Size Limit File size error is over the maximum file size in file conversion. The following troubleshooting procedure applies to this error.
  • Causes: • Scanner Controller Board, PL9.1.1
  • Remedy: 1 1. Turn the printer power Off and back On. 2. Does the error still occur? Go to step 2. Complete. 2 1. Check the Country setting information on the Control Panel: System > Admin Menu > Fax Settings > Country. 2. Is the Country setting correct? Go to step 3. Change the Country Setting to the correct country. 3 1. Check the Scanner Controller Board for correct installation. Reseat the Scanner Controller Board. 2. Does the error still occur when the printer is turned On? Replace the Scanner Controller Board. Complete.
  • Code: 017-988
  • Description: PC Scan Time Out The Scanner has failed. The following troubleshooting procedure applies to this error.
  • Causes: • Scanner Driver • Phaser 6180MFP Express Scan Manager
  • Remedy: 1 1. Check the user operation. 2. Does the user operate the scanner correctly? Go to step 2. Complete. 2 1. Check the USB cable connection. Reconnect the PC and the printer. 2. Does the error still occur when scanning? Go to step 3. Complete. 3 1. Enable Windows Image Acquisition on the computer: Start > Settings > Control Panel > Administrative Tools > Services > Window Image Acquisition (WIA). 2. Check the Scanner Icon on the computer: Start > Settings > Control Panel > Scanners and Cameras. 3. Is the Scanner icon available? Go to step 4. Install the scanner driver. 4 1. Check the scanner software on the computer: Start > Programs > Xerox > Phaser 6180MFP. 2. Is the Phaser 6180MFP Scan Manager software installed? Go to step 5. Install the scanner utility software. 5 1. Check the Scan Manager setting: Start > Programs > Xerox > Phaser 6180MFP > Express Scan Manager. 2. Is the Scan Manager setting correct? Go to step 6. Set the correct settings: • Image Type • Resolution • Paper Type • Output Destination Note: Verify that the Output Destination exists. 6 1. Check the scanner utility software: Start > Settings > Control Panel > Scanners and Cameras > Xerox Phaser 6180MFP Scanner. 2. Highlight and right-click on Phaser6180MFP Scanner to open the Properties window. 3. Click the Events tab. 4. Verify that the Select an event option is correctly selected. 5. Verify the software program to be used with the scanner. Is Phaser 6180MFP Express Scan Manager selected? (Actions > Start this program > Phaser 6180MFP Express Scan Manager) Retry the scanning job. If the message gSelect the program to launch for this actionh appears on the computer monitor, select the Express Scan Manager within 30 seconds. Under the Events tab, Actions box, Start this program, select Phaser 6180MFP Express Scan Manager.
  • Code: 018-310 ... 116-333
  • Description: MPC Error Multi-Protocol Network Card error has occurred. The following troubleshooting procedure applies to these errors. • Chain Link 018-310: MPC Error (NIC ESS Communication) - Communication has failed between the MPC and the Controller. • Chain Link 018-311: MPC Error (NIC Flash ROM Boot Module Checksum Error) . Checksum error in MPC Flash ROM. • Chain Link 018-312: MPC Error (NIC RAM R/W Test Error) . The MPC RAM R/W check has detected an error. • Chain Link 018-313: MPC Error (NIC Flash ROM Application Module Checksum Error) . Checksum error occurred in the MPC Flash ROM. • Chain Link 018-314: MPC Error (NIC MAC Address Checksum Error) . Checksum error occurred in the MPC MAC Address. • Chain Link 018-315: MPC Error (NIC Ethernet BIST Parity/RAM R/W Error) . The MPC Ethernet BIST parity RAM R/W has detected an error. • Chain Link 018-316: MPC Error (NIC Internal Loopback Error) . The Loopback test has detected an error. • Chain Link 018-317: MPC Error (NIC Fatal Error) . MPC check has detected an error. • Chain Link 018-319: MPC Error (MPC OS Error) . MPC Network OS has detected an error. • Chain Link 018-320: MPC Error (MPC VxWorks Error) . MPC VxWORKS has detected an error. • Chain Link 116-333: MPC Error (PCI Option #0 Failure) . PCI option 0 error has occurred.
  • Causes: • Image Processor Board, PL9.1.20 • Multi-Protocol Network Card (Option), PL9.1.23
  • Remedy: 1 1. Check the Multi-Protocol Network Card (MPC) for correct installation. 2. Is the MPC correctly installed? Go to step 2. Reseat the MPC. Go to step 2. 2 Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 1. Replace the Multi-Protocol Network Card. 2. Does the error still occur? Replace the Image Processor Board. Complete.
  • Code: 024-340
  • Description: MCU Firmware Error Firmware error has been detected. The following troubleshooting procedure applies to this error.
  • Causes: • MCU Board, PL9.2.13
  • Remedy: 1 1. Turn the printer power Off and back On. 2. Does the error still occur? Go to step 2. Complete. 2 1. Check the firmware version: System > Information Pages > Configuration. 2. Does the firmware have the correct version? Go to step 3. Update the firmware. 3 1. Reseat the MCU Board. 2. Does the error still occur? Go to step 4. Complete. 4 1. Replace the MCU Board. 2. Does the error still occur when the printer is turned On? Refer to “Electrical Noise” on page 4-108, Troubleshooting chapter. Complete.
  • Code: 024-360
  • Description: Download Mode Error has occurred while updating MCU firmware. The following troubleshooting procedure applies to this error.
  • Causes: • MCU Board, PL9.2.13
  • Remedy: 1 1. Check the firmware version: System > Information Pages > Configuration. 2. Does the firmware have the correct version? Go to step 2. Update the firmware. 2 1. Check the MCU Board for correct installation. Reseat the MCU Board. 2. Does the error still occur? Replace the MCU Board. Complete.
  • Code: 024-371
  • Description: MCU Communication Error Communication has failed between the Engine and the Controller. The following troubleshooting procedure applies to this error.
  • Causes: • Image Processor Board, PL9.1.20 • MCU Board, PL9.2.13
  • Remedy: 1 1. Reseat the Image Processor Board (and the MCU Board. 2. Does the error still occur? Go to step 2. Complete. 2 1. Replace the Image Processor Board. 2. Does the error still occur? Replace the MCU Board. Complete.
  • Code: 024-910
  • Description: Load Tray 2 (Paper Size Mismatch) The paper size mismatch is detected in Tray 2. The following troubleshooting procedure applies to this error.
  • Causes: • Tray 2, PL2.1.1 • Tray 2 Retard Roll, PL2.2.17 • Tray 2 Size Switch, PL7.1.18 • MCU Board, PL9.2.13
  • Remedy: 1 1. Check the paper size. 2. Does the paper size meet the specifications? Go to step 2. Replace the paper with the correct specifications. 2 1. Check the paper size setting. 2. Does the paper match with the settings on the printer Control Panel? Go to step 4. Correct the paper settings on the printer Control Panel. 3 Does the error still occur when printing? Go to step 4. Complete. 4 1. Reseat the Tray Paper End Guide. 2. Does the error still occur? Go to step 5. Complete. 5 1. Replace Tray 2. 2. Does the error still occur when printing? Go to step 6. Complete. 6 1. Perform the Tray 2 Paper Size test: Service Mode > Printer Diag > Engine Diag > Sensor Test > Tray 2 Paper Size 2. Does Size Switch operate properly? Go to step 7. Replace the Tray 2 Size Switch Assembly. 7 1. Check the Rollers for operation. 2. Do the Rollers rotate smoothly? Replace the MCU Board. Replace the Retard Roller.
 < 1 2 3 4 5 6 7 >  Last ›
popup

Số lượng:

Tổng tiền:

Danh mục