• Code: 116-380
• Description: ESS Font ROM DIMM #1 Check Fail En error was detected at the ESS Font ROM DIMM #1 check.
• Causes: • Image Processor PWB, PL 12.4.1
• Remedy: 1. Remove and reinstall the I/P PWB PWB). Replace the I/P PWB PWB).

• Code: 116-387
• Description: MRC HW Fatal Error A fatal error has occurred.
• Causes: • 1 GB DDR DIMM, PL 12.4.2 • Image Processor PWB, PL 12.4.1
• Remedy: 1. Replace the I/P PWB RAM). 2. If the problem persists, replace the I/P PWB PWB).

• Code: 116-388
• Description: No HD that Should Be An HDD error has occurred. Although the configuration requires a HDD, it was detected that the HDD is not installed.
• Causes: • HDD Productivity Kit, PL 12.4.20
• Remedy: 1. Disconnect and reconnect the HDD harness, check the installation of the HDD and install it securely. Perform Steps 1 to 6 of Common System Fail. If the problem persists, go to the next step. 2. If the problem persists, perform the forced initialization by special booting. • Startup by Force Spool Range (HDD) Initialization It is the operation to forcedly clear the HDD when the printer is started up. [Operation or Details] a. Turning the power ON while pressing the [Energy Saver] and [Down] buttons at the same time initializes the data stored in the HDD Partition No. 4. b. Initialization by special booting in this item targets only on the previously specified area in the HDD partition and does not affect the other areas. Here, perform the same operation where the error occurred. 3. If the problem persists, perform the forced formatting by special booting. • Starting the forced HDD formatting (this procedure should not be let known to the users) This operation forcedly restores the HDD to the partition status at factory settings. Perform HDD formatting by turning the power On while pressing the Energy Saver button, Up + Down buttons at the same time. Here, perform the same operation where the error occurred. 4. If the problem persists, replace the HDD and perform the same operation where the error had occurred. 5. If the problem persists, replace the I/P PWB PWB) and perform the same operation where the error had occurred. 6. Return the NVM that was set in Step 1 (DC131 NVM Read/ Write [700-530]: Reboot Target at Fail Occurrence) to “1”.

• Code: 116-389
• Description: No Add-On RAM that Should Be RAM error has occurred. Although the configuration (with HDD, etc.) requires an Extension RAM, it was detected that the Extension RAM is not installed.
• Causes: • 1 GB SO-DIMM (Extension System Memory), PL 12.4.3 • Image Processor PWB, PL 12.4.1
• Remedy: 1. Perform I/P PWB Diagnostic. Refer to Image Processor (I/P) PWB LEDs. 2. Check the version of the Firmware. If it is not the latest, download the latest firmware (Firmware Update). 3. Turn the power Off and On. 4. Turn the power Off and On by using the breaker (unplug from and plug to the power outlet). 5. If the problem persists, check the installation status of the I/P PWB, MCU PWB, and cable connectors. Reconnect the cables/reinstall the PWB’s as needed, and then perform the same operation where the error had occurred. 6. Turn the power Off, remove and insert the I/P PWB RAM DIMM), then turn the power On again to perform the same operation where the error occurred. 7. If the problem persists after turning the power On, turn the power Off and replace the RAM DIMM). After turning the power On, perform the same operation where the error had occurred. 8. If the problem still persists, replace the I/P PWB PWB) and perform the same operation where the error had occurred. 9. Return the DC131 NVM Read/ Write [700-530]. Reboot Target at Fail Occurrence) to “1”.

• Code: 116-390
• Description: Standard ROM and NVM Version Mismatch A mismatch in the versions of the Standard ROM and NVM was detected.
• Causes:
• Remedy: 1. Initialize the NVM (DC301 NVM Initialize).

• Code: 124-310, 124-311
• Description: Product Number or Serial Number error has occurred due to one of the following problems. • The Product Number that is stored in 3 locations are not initialized. • The Serial Number that is stored in 3 locations are not initialized. • 124-310: Product No. Fail (contents corrupted, the Controller PWB was replaced) • 124-311: Serial No. Fail (contents corrupted, the Controller PWB was replaced)
• Causes: • MCU PWB, PL 12.1.15 • Image Processor PWB, PL 12.4.1
• Remedy: 1. Replace the MCU PWB. 2. If the problem persists, replace the I/P PWB PWB).

• Code: 124-312, 124-313
• Description: Product Numbers or Serial Numbers error has occurred due to one of the following problems. • At least one of the Product Numbers that is stored in 3 locations is different. • At least one of the Serial Numbers that is stored in 3 locations is different. • 124-312: Product Number fails when at least one Product Number is mismatched. • 124-313: Serial Number fails when at least one Serial Number is mismatched.
• Causes: • MCU PWB, PL 12.1.15 • Image Processor PWB, PL 12.4.1
• Remedy: 1. Perform DC132 Machine Serial Number Settings. 2. Compare the 3 Product Number/ Serial Number. 3. If all 3 are different, replace the MCU PWB. 4. If the problem persists, replace the I/P PWB PWB). 5. If 2 among the 3 are matched, perform DC132 Machine Serial Number Settings to match all 3 values.

• Code: 124-314
• Description: Although the IOT speed that is stored in the 3 locations are matched, their values are not set (0). • 124-314: The IOT productivity switch data was not set at all 3 locations. IOT speed fails (Contents corrupted. The PWB was replaced.)
• Causes: • MCU PWB, PL 12.1.15 • Image Processor PWB, PL 12.4.1
• Remedy: 1. Replace the MCU PWB. 2. If the problem persists, replace the I/P PWB PWB).