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Code :
  • Code: 911 ... 914
  • Description: Tray [3][4][5][6] Lift Motor Failure Code 911: The Tray 3 Lift Motor is not rotating. Code 912: The Tray 4 Lift Motor is not rotating. Code 913: The Tray 5 Lift Motor is not rotating. Code 914: The Tray 6 Lift Motor is not rotating.
  • Causes: • Lift Motor, PL4.1.23 • Option Control Board • Engine Control Board, PL1.1.4 • LVPS, PL3.1.1
  • Remedy: 1 Check the Option Tray connector for damage. Is the connector damaged? Replace the connector. Go to Step 2. 2 Test the appropriate Lift Motor. 1. Close the Interlock Switches for test. 2. Run the Service Diagnostics Lift Motor test. Does the motor operate? Go to Step 3. Replace the motor. If the error persists, go to Step 4. 3 Check all pins on the OPTIF Harness for continuity. Disconnect OPTIF from the Engine Control Board and Option connector. Is the harness conductive? Replace the Option Control Board. If the error persists, replace the Engine Control Board. Replace the OPTIF Harness. 4 Check for +24 V at OPTRY24. 1. Close the Interlock Switches. 2. Disconnect OPTRY24. Is there +24 V at OPTRY24-1 and -2 <=> ground? Replace the affected Option Control Board. Go to Step 5. 5 Check all pins on the OPTRY24 Harness for continuity. Disconnect the OPTRY24 Harness. Is the OPTRY24 Harness conductive? Go to Step 6. Replace the OPTRY24 Harness. 6 Check for +24 V from the LVPS. Disconnect POW24. Is there +24 V at POW24-1 <=> ground? Replace the Motor Driver Board Go to Step 7. 7 Check the LVPS +24 V output. 1. Close the Interlock Switches. 2. Disconnect CN2. Is there +24 V at CN2-1 and <=> ground? Replace the Engine Control Board Replace the LVPS.
  • Code: 917
  • Description: Error in the Transfer Unit Belt Applicable Status Code: Code 917: The Transfer Belt Rotation Sensor indicates a belt error.
  • Causes: • Transfer Unit, PL1.1.20 • Transfer Unit Motor, PL2.1.86 • Belt Rotation Sensor, PL2.1.146
  • Remedy: 1 Test the Belt Rotation Sensor. Run the Service Diagnostics Belt Hole IC test. Does the sensor function correctly? Go to Step 2. Replace the sensor (8-91). If the error persists, go to Step 3. 2 Test the Transfer Unit Motor. 1. Close the Interlock Switches for test. 2. Run the Service Diagnostics Transfer Belt Motor test. Does the motor operate? Replace the Transfer Unit. If the error persists, go to Step 3. Replace the motor. If the error persists, go to Step 3. 3 Check all pins on the HALL1 Harness for continuity. Disconnect HALL1 and P/J310 Is the harness conductive? Replace the Motor Driver Board.If the error persists, go to Step 4. Replace the HALL1 Harness. 4 Check all pins of the DRV0 harness for continuity. Disconnect the DRV0 ribbon cable. Is the cable conductive? Replace the Engine Control Board. Replace the DRV0 Harness.
  • Code: 918
  • Description: Duplex Unit Fan Failure The Duplex Fan rotation signal indicates the Duplex Fan has stopped rotating. Applicable Status Code: Code 918: The Duplex Fan has failed.
  • Causes: • Duplex Unit Fan • Duplex Unit Control Board • Duplex Unit
  • Remedy: 1 Check the Duplex Unit connector for damage. Is the connector damaged? Replace the connector. Go to Step 2. 2 Test the Duplex Unit Fan. Run the Service Diagnostics Duplex Fan test. Does the Fan function correctly? Go to Step 3. Replace the Duplex Unit. If the error persists, go to Step 3. 3 Check all pins on the DUPLEX Harness for continuity. Disconnect the DUPLEX Harness. Is the DUPLEX Harness conductive? Replace the Motor Driver Board. If the error persists, go to Step 4. Replace the DUPLEX Harness. 4 Check all pins of the DRV1 harness for continuity. Disconnect the DRV1 ribbon cable. Is the cable conductive? Replace the Engine Control Board. Replace the DRV1 Harness.
  • Code: 920 ... 920
  • Description: Failure in the [C][M][Y][K] Imaging Unit Drum or Motor The Drum Phase Sensor integrated on the Imaging Unit Sensor Board indicates an error in one of the Imaging Units. Code 920: The Yellow Imaging Unit drum is not rotating. Code 921: The Magenta Imaging Unit drum is not rotating. Code 922: The Cyan Imaging Unit drum is not rotating. Code 923: The Black Imaging Unit drum is not rotating.
  • Causes: • Imaging Unit Motors, PL2.1.8 • Imaging Unit Sensor Board, PL5.1.20 • LVPS, PL3.1.1 • Motor Driver Board, PL2.1.10
  • Remedy: 1 Test the Drum Phase Sensor for the affected color. Run the Service Diagnostics Drum Phase Sensor test. Does the sensor function correctly? Go to Step 2. Replace the Imaging Unit Sensor Board. If the error persists, go to Step 2. 2 Test the affected Imaging Unit Motor. 1. Close the Interlock Switches for test. 2. Run the appropriate Service Diagnostics motor test. Does the motor operate? Replace the affected Imaging Unit. If the error persists, go to Step 3. Replace the motor. If the error persists, go to Step 3. 3 Check for +24 V to the motor. Is there +24 V across DC(0,1,2,3)- 3 <=> ground? Go to Step 6. Go to Step 4. 4 Check Motor Driver Board POW24 connector for 24 V. 1. Disconnect POW24. Is there +24 V across POW24-1 and 2? Replace the Motor Driver Board. Go to Step 5. 5 Check for 24 V at the LVPS 1. Disconnect CN2 on the LVPS. Is there +24 V across pins 1 and 2? Replace the POW24 Harness. Replace the LVPS. 6 Check all pins of the DRV1 harness for continuity. Disconnect the DRV1 ribbon cable. Is the cable conductive? Go to Step 7. Replace the DRV1 Harness. 7 Check the Imaging Unit Sensor Board connection. Is the CTG0 Harness connected? Go to Step 8. Connect the Imaging Unit Sensor Board. 8 Check all pins of the CTG0 harness for continuity Disconnect the CTG0 Harness. Is the harness conductive? Replace the Engine Control Board. Replace the CTG0 harness.
  • Code: 927 ... 927
  • Description: +24 V Not Available to Tray [3][4][5][6] Voltage detection indicates that +24 V is not available to the indicated option tray. Code 924: Tray 3 not receiving +24 V Code 925: Tray 4 not receiving +24 V Code 926: Tray 5 not receiving +24 V Code 927: Tray 6 not receiving +24 V
  • Causes: • Motor Driver Board, PL2.1.10 • LVPS, PL3.1.1
  • Remedy: 1 Check the Option Tray connector for damage. Is the connector damaged? Replace the connector. Go to Step 2. 2 Check for +24 V at OPTRY24. 1. Close the Interlock Switches. 2. Disconnect OPTRY24. Is there +24 V at OPTRY24-1 and -2 <=> ground? Replace the affected Option Control Board. Go to Step 3. 3 Check all pins on the OPTRY24 Harness for continuity. Disconnect the OPTRY24 Harness. Is the OPTRY24 Harness conductive? Go to Step 4. Replace the OPTRY24 Harness. 4 Check for +24 V from the LVPS. Disconnect POW24. Is there +24 V at POW24-1 <=> ground? Replace the Motor Driver Board Go to Step 5. 5 Check the LVPS +24 V output. 1. Close the Interlock Switches. 2. Disconnect CN2. Is there +24 V at CN2-1 and <=> ground? Replace the Engine Control Board Replace the LVPS.
  • Code: 928
  • Description: Failure in the Fuser Motor The Fuser Motor has stopped rotating. Applicable Status Code: Code 928: The Fuser Motor has failed.
  • Causes: • Fuser Motor, PL2.1.9 • Motor Driver Board, PL2.1.10 • Engine Control Board, PL1.1.4
  • Remedy: 1 Test the Fuser Motor. 1. Close the Interlock Switches for test. 2. Run the Service Diagnostics Fuser Motor test. Does the motor operate? Complete. Replace the motor. If the error persists, go to Step 2. 2 Check for +24 V to the Fuser Motor. Is the +24 V across DCHEAT- 3 <=> ground? Go to Step 5. Go to Step 3. 3 Check Motor Driver Board POW24 connector for 24 V. 1. Disconnect POW24. Is the +24 V across POW24 pins 1 and 2? Replace the Motor Driver Board. Go to Step 4. 4 Check for 24 V at the LVPS 1. Disconnect CN2 on the LVPS. Is the +24 V across pins 1 and 2? Replace the POW24 Harness. Replace the LVPS. 5 Check all pins of the DRV1 harness for continuity. Disconnect the DRV1 ribbon cable. Is the cable conductive? Replace the Engine Control Board. Replace the DRV1 Harness.
  • Code: 929
  • Description: Failure in the Waste Toner Motor The Waste Toner Motor has stopped rotating. Applicable Status Code: Code 929: The Waste Toner Motor has failed.
  • Causes: • Waste Toner Motor, PL7.1.3 • Motor Driver Board, PL2.1.10 • Engine Control Boar d, PL1.1.4
  • Remedy: 1 Test the Waste Toner Motor. 1. Close the Interlock Switches for test. 2. Run the Service Diagnostics Waste Toner Motor test. Does the motor operate? Complete. Replace the motor. If the error persists, go to Step 2. 2 Check for +24 V to the Waste Toner Motor. Is the +24 V across WTDC- 3 <=> ground? Go to Step 5. Go to Step 3. 3 Check Motor Driver Board POW24 connector for 24 V. 1. Disconnect POW24. Is the +24 V across POW24 pins 1 and 2? Replace the Motor Driver Board. Go to Step 4. 4 Check for 24 V at the LVPS 1. Disconnect CN2 on the LVPS. Is the +24 V across pins 1 and 2? Replace the POW24 Harness. Replace the LVPS. 5 Check all pins of the DRV1 harness for continuity. Disconnect the DRV1 ribbon cable. Is the cable conductive? Replace the Engine Control Board. Replace the DRV1 Harness.
  • Code: 930
  • Description: Motor Driver Board Clock Frequency Error The Sub-CPU clock frequency on the Motor Driver Board is inaccurate. Applicable Status Code: Code 930: The Sub-CPU clock frequency is inaccurate.
  • Causes: • Motor Driver Board, PL2.1.10 • Engine Control Board, PL1.1.4
  • Remedy: 1 Check the Motor Driver Board connection. Is DRV0 harness damaged or disconnected or? Replace the harness. Go to Step 2. 2 Check all pins of the DRV0 harness for continuity. Disconnect the DRV1 ribbon cable. Is the cable conductive? Replace the Motor Driver Board. If the error persists, replace the Engine Control Board. Replace the DRV1 Harness.
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