Description: Duplex Unit Clock Frequency Error The clock frequency for the Duplex Unit Control Board CPU is inaccurate. Applicable Status Code: Code 931: The Duplex Unit’s CPU clock frequency is inaccurate.
Causes: • Motor Driver Board, PL2.1.10 • Duplex Unit, PL16.1.1A
Remedy: 1 Check the Duplex Unit connector for damage. Is the connector damaged? Replace the connector. Go to Step 2. 2 Check all pins on the DUPLEX Harness for continuity. Disconnect the DUPLEX Harness. Is the DUPLEX Harness conductive? Replace the Duplex Unit. If the error persists, go to Step 3. Replace the DUPLEX Harness. 3 Check all pins of the DRV1 harness for continuity. Disconnect the DRV1 ribbon cable. Is the cable conductive? Replace the Engine Control Board. Replace the DRV1 Harness.
Code: 932
Description: Finisher Inverter Clock Frequency Error The clock frequency for the Inverter Control Board CPU is inaccurate. Applicable Status Code: Code 932: The Inverter’s CPU clock frequency is inaccurate.
Causes: • Inverter Control Board • Engine Control Board, PL1.1.4
Remedy: 1 Check the Option connection. Is the Option connection from the Inverter to the Printer damaged or disconnected? Reconnect or replace the cable. Go to Step 2. 2 Check all pins on the Option Harness for continuity. Disconnect OPTIF from the Engine Control Board and the Option connector. Is the harness conductive? Go to Step 3. Replace the Option harness. 3 Check the Inverter Control Board POWER connection. Is POWER disconnected or damaged? Replace or reconnect the harness. Replace the Inverter Control Board. If the error persists, replace the Engine Control Board.
Code: 933 ... 936
Description: Tray [3][4][5][6] Feeder Board Clock Frequency Error The clock frequency on the indicated Feeder Board is inaccurate. Code 933: Tray 3 Feeder Board CPU clock frequency is inaccurate. Code 934: Tray 4 Feeder Board CPU clock frequency is inaccurate. Code 935: Tray 5 Feeder Board CPU clock frequency is inaccurate. Code 936: Tray 6 Feeder Board CPU clock frequency is inaccurate.
Causes: • Option Feeder Board • Engine Control Board, PL1.1.4
Remedy: 1 Check the Option Tray connector for damage. Is the connector damaged? Replace the connector. Go to Step 2. 2 Check all pins on the OPTIF Harness for continuity. Disconnect OPTIF from the Engine Control Board and Option connector. Is the harness conductive? Replace the Option Feeder Board. If the error persists, replace the Engine Control Board. Replace the OPTIF Harness.
Code: 940
Description: Waste Toner Transfer Error The Waste Toner Auger Rotation Sensor indicates that the Waste Toner Auger has stopped rotating. Applicable Status Code: Code 940: The Waste Toner Auger has failed.
Remedy: 1 Check the following for evidence of fault or damage: • Waste Toner Manifold • Waste Toner Auger Rotation Sensor • HALLDCT Harness Is there any damage or debris? Replace any damaged parts. Go to Step 2. 2 Test the Waste Toner Auger Rotation Sensor. Run the Service Diagnostics Waste Toner Hole IC test using a magnetic source to actuate the Hall-effect sensor. Does the sensor function correctly? Go to Step 3. Replace the sensor. If the error persists, go to Step 6. 3 Check the Waste Toner Manifold Auger drive. With the Basket Assembly closed, rotate the Waste Toner Motor. Does the Auger rotate? Go to Step 4. Replace the Waste Toner Gear Assembly PL2.1.41. 4 Test the Waste Toner Motor. Run the Service Diagnostics Waste Motor test. Does the motor rotate? Go to Step 7. Replace the motor. If the error persists, go to Step 5. 5 Check all pins of the WTDC Harness for continuity. Disconnect WTDC and P/J50. Is the harness conductive? Replace the Motor Driver Board. Replace the harness. 6 Check all pins of the HALLDCT Harness for continuity. Disconnect HALLDCT and P/J320. Is the harness conductive? Replace the Motor Driver Board. Replace the harness. 7 Check all pins of the DRV0 Harness for continuity. Disconnect DRV0. Is the harness conductive? Replace the Motor Driver Board. If the error persists, replace the Engine Control Board. Replace the harness.
Code: 941, 942
Description: [CM][YK] Toner Supply Failure The Low Toner Sensor indicates a supply failure at the indicated Imaging Unit. Code 941: Toner supply failure with Cyan or Magenta Toner. Code 942: Toner supply failure with Yellow or Black Toner.
Causes: • Toner Cartridges, PL1.1.24 • Imaging Unit, PL1.1.23 • Toner Motors, PL5.1.22 • Imaging Unit Sensor Board, PL5.1.21
Remedy: 1 Check the following for evidence of fault or damage: • Toner Cartridge • Imaging Unit Agitator Bar • Low Toner Sensors Is there any damage, debris or blockage? Replace any damaged parts. Go to Step 2. 2 Test the affected Toner Motor. 1. Remove the CM or YK Toner Cartridges. 2. Run the appropriate Service Diagnostics Toner Supply Motor test. Does the motor rotate? Go to Step 3. Replace the motor. If the error persists, replace the Motor Driver Board. 3 Does the plunger that engages the Agitation Bar move in and out while the Toner Motor rotates? Go to Step 4. Replace the Toner Supply Camshafts. 4 Test the affected Low Toner Sensors. 1. Remove the CM or YK Imaging Units. 2. Run the appropriate Service Diagnostics Toner Cart Sensor test. Do the sensors function correctly? Replace the Engine Control Board Replace the Imaging Unit Sensor Board.
Remedy: 1 Check the following for evidence of fault, dirt, debris, or damage: • Tray 1 (MPT) Feed Rollers • Registration Rollers • Sensor Actuator Is there any damage or debris? Clean or replace the appropriate parts. Go to Step 2. 2 Test the Registration #1 Sensor. Run the Service Diagnostics Registration Entrance Sensor test. Does the sensor operate correctly? Go to Step 3. Replace the actuator. If the error persists, replace the Front Sensor Board. 3 Test the Feed Motor, Registration Motor, and Registration Clutch #1. Do the components function correctly? Replace the Engine Control Board. Go to Step 4. 4 Check the harness for each motor and clutch. Are the wiring harnesses properly connected and free from defects? Replace the Engine Control Board. Replace the wiring harness and/or the problem motor/ clutch.
Code: A2
Description: Jam at Door A
Causes: • Duplex Unit, PL16.1.0
Remedy: 1 Check the following for evidence of fault, dirt, debris, or damage: • Door A • Door D • Duplex Unit Rollers • Duplex Unit connector • Duplex Sensors and Actuators Is there any damage or debris? Clean or replace the appropriate parts. Go to Step 2. 2 Test the Duplex Unit sensors. Run the Service Diagnostics for each of the four Duplex Unit sensors. Do the sensors and actuators function correctly Go to Step 3. Replace the damaged sensor. 3 Test the Duplex Unit motors. Run the Service Diagnostics Duplex Motor tests. Do the motors function correctly Go to Step 4. Replace the Duplex Unit 4 Inspect the wiring harness for the Duplex Unit. Is the wiring harness properly connected and free from defects? Replace the Duplex Unit. Replace the Engine Control Board.
Code: A3
Description: Jam at Door A Misfeed at Tray 1 (MPT) Media reached the Duplex Reverse Sensor, but a second sheet was detected entering the feed path from Tray 1 (MPT). This error represents a misfeed jam for media fed from Tray 1 (MPT).
Remedy: 1 Check the following for evidence of fault, dirt, debris, or damage: • Tray 1 (MPT) Feed Rollers • Registration Rollers • Sensor Actuator Is there any damage or debris? Clean or replace the appropriate parts. Go to Step 2. 2 Test the Registration #1 Sensor. Run the Service Diagnostics Registration Entrance Sensor test. Does the sensor operate correctly? Go to Step 3. Replace the actuator. If the error persists, replace the Front Sensor Board. 3 Test the Feed Motor, Registration Motor, and Registration Clutch #1. Do the components function correctly? Replace the Engine Control Board. Go to Step 4. 4 Check each motor and clutch harness. Are the harnesses properly connected and free from defects? Replace the Engine Control Board. Replace the harness and/or problem motor/ clutch.