Description: Jam at Door B Misfeed at Tray 2 Media reached Feed-Out Sensor #2, but did not arrive at the Transfer Unit Entrance Sensor on time. This error represents a misfeed jam for media fed from Tray 2.
Remedy: 1 Check the following for evidence of fault, dirt, debris, or damage: • Door B • Tray 2 Feed Rollers • Registration Rollers • Transport Rollers • Sensor Actuators Is there any damage or debris? Clean or replace the appropriate parts. Go to Step 2. 2 Test the Tray 2 sensors. Run the Service Diagnostics Tray 2 Switches test. Do the sensors function correctly? Go to Step 4. Go to Step 3. 3 Check the TRYSNS1 harness continuity. Is the harness conductive? Replace the sensor. If the error persists, replace the Feeder Board. Replace the harness. 4 Test the Tray 2 Feeder Motors. Run the Service Diagnostics Tray 2 Motor tests for the Feed and Registration Motors. Do the motors function correctly? Go to step 6. Go to Step 5. 5 Check the REGHOP harness continuity. Is the harness conductive? Replace the motor. If the error persists, Go to Step 8. Replace the harness. 6 Test the Registration Clutch #2 Run the Service Diagnostics Tray 2 Clutch test. Does the clutch function correctly? Go to step 10. Go to step 7. 7 Check the CL1 harness continuity. Is the harness conductive? Replace the clutch. If the error persists, go to Step 8. Replace the harness. 8 Check for +24 V to the Motor Driver Board. Disconnect POW24. Is there +24 V across POW24-1 and 2? Replace the Motor Driver Board. Go to Step 9. 9 Check for 24 V at the LVPS 1. Disconnect CN2 on the LVPS. Is there +24 V across pins 1 and 2? Replace the POW24 Harness. Replace the LVPS. 10 Check the Registration Assembly for gaps between the rollers. Is there a gap between the Registration Rollers? Replace the Registration Assembly. Go to Step 11. 11 Check the DRV1 harness continuity. Is the harness conductive? Replace the Motor Driver Board. If the error persists, replace the Engine Control Board Replace the harness.
Code: C3 ... C6
Description: Jam at Door C for Tray [3][4][5][6] Media reached the Feed-Out Sensor, but did not arrive at the Transfer Unit Entrance Sensor on time. This error represents a misfeed jam for media fed from an optional tray. Code C3: Jam at Door C for Tray 3 Code C4: Jam at Door C for Tray 4 Code C5: Jam at Door C for Tray 5 Code C6: Jam at Door C for Tray 6
Remedy: 1 Check the following for evidence of fault, dirt, debris, or damage: • Door C • Feed Rollers • Registration Rollers • Transport Rollers • Sensor Actuators Is there any damage or debris? Clean or replace the appropriate parts. Go to Step 2. 2 Check the Option connection. Is the Option connection to the Printer damaged or disconnected? Reconnect or replace the cable. Go to Step 3. 3 Check the Option Harness continuity. Disconnect OPTIF from the Engine Control Board and the Option connector. Is the harness conductive? Go to Step 4. Replace the Option harness. 4 Test the tray sensors. Run the Service Diagnostics Tray Switches test for the appropriate tray. Do the sensors function correctly? Go to Step 6. Go to Step 5. 5 Check the sensor harness continuity. Is the harness conductive? Replace the sensor. If the error persists, replace the Feeder Board. Replace the harness. 6 Test the Feeder Motors. Run the Service Diagnostics Motor tests. Do the motors function correctly? Go to step 8. Go to Step 7. 7 Check the motor harness continuity. Is the harness conductive? Replace the motor. If the error persists, Go to Step 10. Replace the harness. 8 Test the Registration Clutch. Run the Service Diagnostics Clutch test. Does the clutch function correctly? Go to step 11. Go to step 9. 9 Check the CL1 harness continuity. Is the harness conductive? Replace the clutch. If the error persists, go to Step 10. Replace the harness. 10 Check for +24 V at the Motor Driver Board’s OPTRY24 connector. 1. Close the Interlock Switches. 2. Disconnect OPTRY24. Is there +24 V at OPTRY24-1 and -2 <=> ground? Replace the affected Option Control Board. Go to Step 11. 11 Check OPTRY24 Harness continuity. Disconnect the OPTRY24 Harness. Is the OPTRY24 Harness conductive? Go to Step 13. Replace the OPTRY24 Harness. 12 Check the Registration Assembly. Is there a gap between the rollers? Replace the Registration Assembly. Go to Step 13. 13 Check the DRV1 harness continuity. Is the harness conductive? Replace the Motor Driver Board. If the error persists, replace the Engine Control Board Replace the harness.
Code: D1
Description: Jam at Door D Open Door D to Clear Media reached Duplex Reverse Sensor, but did not leave the Duplex Unit on time. This error represents a misfeed jam inside the Duplex Unit.
Causes: • Duplex Unit, PL16.1.0
Remedy: 1 Check the following for evidence of fault or damage: • Duplex Unit Entrance Roller • Duplex Unit Connector • Duplex Unit Is there any damage or debris? Replace any damaged parts. Go to Step 2. 2 Test the Duplex Entrance, Reverse, Front, and Rear actuators and sensors using Service Diagnostics. Do the sensors and actuators function correctly? Go to Step 3. Replace the Duplex Unit. 3 Test the Duplex Motors using Service Diagnostics. Do the motors function correctly? Go to Step 4. Replace the Duplex Unit. 4 Inspect the DUPLEX harness. If defective, replace the wiring harness. Is the harness properly seated and free from defects? Replace the Motor Driver Board. Replace the Duplex Unit.
Code: D2
Description: Jam in Duplex Unit Media reached Duplex Reverse Sensor, but did not leave the Duplex Unit on time. This error represents a misfeed jam inside the Duplex Unit.
Causes: • Duplex Unit, PL16.1.0
Remedy: 1 Ensure the correct weight and type of paper is loaded in the tray. Does the media meet specifications? Go to Step 2. Run several test prints. If a jam persists, go to Step 2. 2 Check for and remove any dirt, debris or obstructions in the paper path around the Duplex Unit. Did this correct the problem? Complete Go to Step 3. 3 Clean and check the Duplex Unit rollers. Do the rollers move freely and are free of dirt or debris? Go to Step 4. Replace the Duplex Unit. 4 Test the Duplex Entrance, Reverse, Front, and Rear actuators and sensors using Service Diagnostics. Do the sensors function correctly? Go to Step 5. Replace the Duplex Unit. 5 Test the Duplex Motors. Do the motors function correctly? Go to Step 6. Replace the Duplex Unit. 6 Inspect the DUPLEX harness. If defective, replace the wiring harness. Is the harness properly seated and free from defects? Replace the Motor Driver Board. Replace the Duplex Unit.
Code: E1
Description: Jam at Door E Paper misfeed jam between the Fuser and the Top Output Tray. Media reached the Fuser Exit Sensor, but did not reach the Top Output Tray Stack Full Sensor on time. This error represents a misfeed jam inside the Exit Assembly.
Remedy: 1 Check the following for evidence of fault or damage: • Door E • Fuser • Exit Rollers and drive gears • Stack Full Actuator • Exit Assembly Is there any damage or debris? Replace any damaged parts. Go to Step 2. 2 Test the Fuser Exit and Top Output Tray Stack Full Sensors. Do the sensors function correctly? Go to Step 4. Replace the sensor. If the error persists, go to Step 3. 3 Check all pins on the SNS Harness for continuity. Is the harness conductive? Go to Step 4. Replace the SNS Harness. 4 Test the Fuser Motor. Run the Service Diagnostics Fuser Motor test. Does the motor function correctly? Go to Step 6. Replace the motor. If the error persists, go to Step 5. 5 Check for +24 V to the Fuser Motor. Disconnect DCHEAT on the Motor Driver Board. Is there +24 V across DCHEAT-3 <=> ground? Go to Step 6. Replace the Motor Driver Board. If the error persists, go to Step 6. 6 Test the Exit Gate Solenoid. Run the Service Diagnostics Exit Gate Solenoid test. Does the solenoid function correctly. Go to Step 8. Replace the solenoid. If the error persists, go to Step 7. 7 Check for +24 V to the solenoid. 1. Actuate the interlock switches. 2. Disconnect SOLENOID from the Rear Sensor Board. Is there +24 V across SOLENOID-1 <=> ground? Go to Step 8. Replace the Rear Sensor Board. 8 Check the DRV0 and DRV1 ribbon cables that connect the Motor Driver Board to the Engine Control Board. Are these cables connected and undamaged? Replace the Engine Control Board. Replace the harnesses.
Code: F103
Description: Finisher Paddle Failure An error was detected in the Finisher Paddle Motor.
Causes: • Finisher Paddle Motor • Finisher Control Board
Remedy: 1 Test these sensors. • Swing Guide Home Position Sensor • Paddle Home Position Sensor Run the appropriate Service Diagnostics sensor test. Do the sensors operate? Go to Step 2. Replace the sensor. If the error persists, go to Step 2. 2 Test the Paddle Motor. 1. Close the Interlock Switches for test. 2. Run the Service Diagnostics Paddle Motor test. Does the motor operate? Replace the Finisher Control Board. If the error persists, go to Step 4. Go to Step 4. 3 Check for +24 V to the Paddle Motor. Disconnect CN57. Is there +24 V across CN57-1 and -2 <=> ground? Replace the Delivery Motor. Replace the harness. If the error persists, go to Step 5. 4 Check all pins of the Inverter Interface Cable for continuity. Disconnect CN1 and CN2 from the Finisher Control Board and the opposite end from the Inverter. Is the cable conductive? Replace the Inverter Power Supply. Replace the cable.
Code: F106
Description: Finisher Stapler Swing Motor Failure The Stapler Swing Home Position Sensor detected a Stapler Swing Motor error.
Causes: • Stapler Swing Motor • Finisher Control Board
Remedy: 1 Test the Stapler Swing Home Position Sensor Run the Service Diagnostics Stapler Slide Home Position Sensor test. Do the sensors operate? Go to Step 2. Replace the sensor. If the error persists, go to Step 2. 2 Test the Swing Motor. 1. Close the Interlock Switches for test. 2. Run the Service Diagnostics Sliding Motor test. Does the motor operate? Replace the Finisher Control Board. If the error persists, go to Step 4. Go to Step 4. 3 Check for +24 V to the Swing Motor. Disconnect CN72. Is there +24 V across CN72-8 and -9 <=> ground? Replace the Slide Motor. Replace the harness. If the error persists, go to Step 5. 4 Check all pins of the Inverter Interface Cable for continuity. Disconnect CN1 and CN2 from the Finisher Control Board and the opposite end from the Inverter. Is the cable conductive? Replace the Inverter Power Supply. Replace the cable.
Code: F110
Description: Finisher Staple Motor Failure An error was detected in the Staple Motor.
Causes: • Finisher Staple Motor • Finisher Control Board
Remedy: 1 Test these sensors. • Staple Clock Sensor • Fold Home Position Sensor Run the appropriate Service Diagnostics sensor test. Do the sensors operate? Go to Step 2. Replace the sensor. If the error persists, go to Step 2. 2 Test the Staple Motor. 1. Close the Interlock Switches for test. 2. Run the Service Diagnostics Staple Motor tests. Does the motor operate? Replace the Finisher Control Board. If the error persists, go to Step 4. Go to Step 3. 3 Check for +24 V to the Staple Motor. Disconnect CN71. Is there +24 V across CN71-1 and -2 <=> ground? Replace the Staple Motor. Replace the harness. If the error persists, go to Step 4. 4 Check all pins of the Inverter Interface Cable for continuity. Disconnect CN1 and CN2 from the Finisher Control Board and the opposite end from the Inverter. Is the cable conductive? Replace the Inverter Power Supply. Replace the cable.
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