• Code: 024-963
• Description: Finisher Punch DustBox Full RAP Operation Error. Finisher Punch DustBox FULL. The number of chads has become equal to or over the number that makes the Punch Dust Box full.
• Remedy: • Remove the chads. • Disconnect then reconnect the ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM) • Check the sw version of the controller sw - update if required (GP 16)

• Code: 024-968
• Description: Stapler/Punch Concurrence RAP Staple position and Punch position are the same.
• Remedy: Cancel Staple mode and Punch mode. The same problem recurs. Y↓N→Correct the settings. Check the connection of each connector of the Finisher PWB. The connectors are properly connected. Y↓N→Connect the connectors properly. Check the connection of the cable between the machine and the Finisher. The cable is properly connected. Y↓N→Connect the cable properly. Replace the Finisher PWB (PL 23.16). • Disconnect then reconnect the ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM) • Check the sw version of the controller sw - update if required

• Code: 024-969
• Description: Different Width Mix Punch RAP Different Width Mix Punch. Paper of different widths was detected while printing in punch mode.
• Remedy: Copy: Cancel Punch mode (user intervention) Printer: Cancel Punch mode (auto cancellation) The same problem recurs. Y↓N→Correct the settings. Check the connection of each connector of the Finisher PWB. The connectors are properly connected. Y↓N→Connect the connectors properly. Check the connection of the cable between the machine and the Finisher. The cable is properly connected. Y↓N→Connect the cable properly. • Replace the Finisher PWB (PL 23.16), if the problem continues, replace the MCU PWB (PL 18.2). • Disconnect then reconnect the ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM) • Check the sw version of the controller sw - update if required

• Code: 024-979
• Description: Low Staples RAP (Integrated Finisher) Staples Near Empty or Staple-feed failure.
• Remedy: Execute Component Control [012-242 Low Staple Sensor]. Install and remove the Staple Cartridge. The display changes. Y↓N→Check the Staple Cartridge for failure or foreign substances. There are no foreign substances and nothing has failed. Y↓N→Repair the failure and remove the foreign substances. Check the wires between P/J8731 and P/J8701 for a loose connection, or an open or a short circuit. The wires are OK. Y↓N→Repair as required. Measure the voltage between the Finisher PWB P/J8701 -5 (+) and GND (-). The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 22.7). Measure the voltage between the Finisher PWB P/J8701-7 (+) and GND (-). Install and remove the Staple Cartridge. The voltage changes. Y↓N→Replace the Finisher PWB (PL 22.7). Replace the Staple Assembly (PL 22.4) If the problem persists, replace the Finisher PWB (PL 22.7). Check the sw version of the controller sw - update if required. Replace the Finisher PWB (PL 22.7) If the problem persists, replace the MCU PWB (PL 18.2).

• Code: 024-979
• Description: Low Staples RAP (Finisher LX) Staples Near Empty or Staple-feed failure.
• Remedy: Execute Component Control [012-242 Low Staple Sensor]. Install and remove the Staple Cartridge. The display changes. Y↓N→Check the Staple Cartridge for failure or foreign substances. There are no foreign substances and nothing has failed. Y↓N→Repair the failure and remove the foreign substances. Check the wires between J8886 and P/J8981 for a loose connection, or an open or a short circuit. The wires are OK. Y↓N→Repair as required. Measure the voltage between the Finisher PWB J8886-5 (+) and GND (-). The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 22.7). Measure the voltage between the Finisher PWB J8886-7 (+) and GND (-). Install and remove the Staple Cartridge. The voltage changes. Y↓N→Replace the Finisher PWB (PL 23.16). Replace the Staple Assembly (PL 23.4) If the problem persists, replace the Finisher PWB (PL 23.16). Check the sw version of the controller sw - update if required. Replace the Finisher PWB (PL 23.16).

• Code: 041-310
• Description: IM Logic Fail RAP The IM (Image Management) software control error was detected.
• Remedy: 1. Turn the power OFF and ON. 2. Install the correct version of the IOT firmware. 3. Initialize the IOT NVM (Initialize NVM). If the problem persists, replace the MCU PWB (PL 18.2).

• Code: 041-324
• Description: MCU PWB F1 Open RAP Fuse 1 on the MCU PWB has blown. NOTE: Remove the cause of Fuse meltdown before replacing the MCU PWB. When turning the power OFF, turn OFF the power switch first and then the main power switch.
• Remedy: 1. Go to +3.3Volt IOT wirenets for +3.3 VDC and BSD 1.9 - Power Interlock Switching (2 of 2) for INTLK +24 VDC. Check the ROS Assembly (PL 2.1) circuit for overcurrent and overvoltage, and then replace the faulty parts or repair the circuits. 2. Turn the power OFF and replace the MCU PWB (PL 18.2).

• Code: 041-325
• Description: MCU PWB F2 Open RAP Fuse 2 on the MCU PWB has blown. NOTE: Remove the cause of Fuse meltdown before replacing the MCU PWB. When turning the power OFF, turn OFF the power switch first and then the main power switch.
• Remedy: 1. Dispense Motor for revolution failure: Component Control [093-002] (PL 8.2) 2. Check the Toner Dispense Motor +24 Volt IOT wirenets circuits for overcurrent and overvoltage, and then replace the faulty parts or repair the circuits. 3. Check the CRU Fan +24 Volt IOT wirenets circuits for overcurrent and overvoltage, and then replace the faulty parts or repair the circuits. 4. Turn the power OFF and replace the MCU PWB (PL 18.2).