Remedy: 1 Using Printer Diagnostics, check the life count values of the Imaging Unit: Printer Diag > Parameter > Life IU (Y, M, C, K) Time, Life IU Xero, Life IU Deve K. Do the values returned indicate near end-of-life? (Refer to “Maintenance Items” on page 1-15 for Imaging Unit life specifications.) Replace the Imaging Unit. Go to step 2. 2 Reseat the Imaging Unit. Does the error still occur when the power is turned Off and On? Go to step 3. Complete. 3 Replace the Imaging Unit. Caution: Be sure to pull all eight sealing tapes out from a new Imaging Unit before installation. Does the error still occur when the power is turned Off and On? Replace the MCU Board. Complete.
Remedy: 1 Reseat the Imaging Unit. Does the error still occur when the power is turned Off and On? Go to step 2. Complete. 2 Check the connectors between the MCU Board and Imaging Unit. Are P/J42 and P/J422 connected correctly? Go to step 4. Reconnect the connector(s) P/ J42 and/or P/ J422 securely, then go to step 3. 3 Does the error still occur when the power is turned Off and On? Go to step 4. Complete. 4 Check the PHD XPRO Harness Assy for continuity. Disconnect P422 from the Imaging Unit. Disconnect J42 from the MCU Board. Is each cable of P422 <=> J42 continuous? Go to step 5. Replace the PHD XPRO Harness Assy 5 Check after replacing the Imaging Unit. Replace the Imaging Unit. Caution: Be sure to pull eight sealing tapes out from a new Imaging Unit before installation. Does the error still occur when the power is turned Off and On? Replace the MCU Board. Complete.
Code: 092-310
Description: IOT CTD (ADC) Sensor Error
Causes: • Imaging Unit (PL4.1.21) • Dispenser Assy (PL5.1.1) • Motor Frame Assy (PL5.1.2) • Dispenser Motor Assy (PL5.1.3) • Toner Cartridge (Y) (PL5.1.24) • Toner Cartridge (M) (PL5.1.23) • Toner Cartridge (C) (PL5.1.22) • Toner Cartridge (K) (PL5.1.21) • Toner Motor Harness Assy (PL5.1.25) • Transfer Belt (PL6.1.7) • MCU Board (SFP PL8.2.13; MFP PL8.3.6)
Remedy: 1 Is the shipping protection sheet still on the Imaging Unit? Remove the protection sheet. Go to step 2. 2 Open the Front Cover and check the ADC Sensor Window. Is the ADC Sensor window dirty? Go to step 3. Go to step 4. 3 Turn off the power, and gently wipe the ADC Sensor window with a clean dry cloth or cotton swab. After wiping the window, close the Front Cover. Does the error still occur when the power is turned Off and On? Go to step 4. Complete. 4 Reseat the Toner Cartridges (Y, M, C and K), and check that the lock key is in the lock position. Does the error still occur when the power is turned Off and On? Go to step 5. Complete. 5 Perform the procedure gToner Motorsh on page 4-31to check the Toner Motors (Y, M, C and K) for rotation. Does each Toner Motor function normally? Go to step 6. Go to step 7. 6 Check the gears of the Dispenser Assy for shape and operation. Are the shape and operation of the gears of the Dispenser Assy normal? Go to step 11. Replace the Dispenser Assy. 7 Check the connectors between the MCU Board and Toner Motors (Y, M, C and K). Are the following connected correctly? • P/J18 • P/J181(Y) • P/J182(M) • P/J19 • P/J191(C) • P/J192(K) Go to step 9. Reconnect all the connectors, then go to step 8. 8 Does the error still occur when the power is turned Off and On? Go to step 9. Complete. 9 Check the Toner Motor Harness Assy for continuity. Disconnect J18 and J19 from the MCU Board. Disconnect J181(Y)/J182(M)/J191(C)/ J192(K) from the Toner Motors. Is each wire of J18 <=> J181/182 continuous? Is each wire of J19 <=> J191/192 continuous? Go to step 10. Replace the Toner Motor Harness Assy. 10 Check the power to the Dispenser Motor Assy. Disconnect J18 from the MCU Board and measure the voltage across P18-3 <= > ground on the MCU Board. Does the voltage measure about +24 VDC when the interlock switch (Interlock Harness Assy) is pushed? Replace the Dispenser Assy. Replace the MCU Board. 11 Reseat the Imaging Unit. Does the error still occur when the power is turned Off and On? Go to step 12. Complete. 12 Replace the Toner Cartridge (Y, M, C or K), and check that the lock key is in the lock position. Does the error still occur when the power is turned Off and On? Go to step 13. Complete. 13 Replace the Imaging Unit. Does the error still occur when the power is turned Off and On? Go to step 14. Complete. 14 Reseat the Transfer Belt. connectors? Does the error still occur when the power is turned Off and On? Replace the Transfer Belt. Complete.
Causes: • Left Side Harness Assy (PL3.1.18) • Transfer Belt (PL6.1.7) • MCU Board (SFP PL8.2.13; MFP PL8.3.6)
Remedy: 1 Turn OFF the power, and gently wipe the ADC Sensor window with a clean dry cloth or cotton swab. After wiping the window, close the Front Cover. Does the error still occur when the power is turned Off and On? Go to step 2. Complete. 2 Check the connectors between the MCU Board and ADC Sensor. Are P/J28 and P/J281connected correctly? Go to step 4. Reconnect P/J28 and/or P/J281 correctly, then go to step 3. 3 Does the error still occur when the power is turned Off and On? Go to step 4. Complete. 4 Check the Left Side Harness Assy for continuity. Disconnect J28 from the MCU Board. Disconnect J281 from the Transfer Belt. Is each cable of J28 <=> J281 continuous? Go to step 5. Replace the Left Side Harness Assy. (PL 3.1.18) 5 Is surface of the Transfer Belt dirty? Clean the belt with a clean dry cloth, then go to step 6. Go to step 7. 6 Does the error still occur when the power is turned Off and On? Go to step 7. Complete. 7 Replace the Transfer Belt. Does the error still occur when the power is turned Off and On? Replace the MCU Board. Complete.
Remedy: 1 Does the error still occur when the power is turned Off and On? Go to step 2. Complete. 2 Check after resetting the Humidity Sensor. Reseat the Humidity Sensor. Does the error still occur when the power is turned Off and On? Go to step 3. Complete. 3 Check the Left Side Harness Assy for continuity. Disconnect J20 from the MCU Board. Disconnect J201 from the Humidity Sensor. Is each cable of J20 <=> J201 continuous? Go to step 4. SFP: Replace the Humidity Harness Assy. (PL 9.1.6) MFP: Replace the Left Side Harness Assy. (PL 3.1.18) 4 Check power to Humidity Sensor. Disconnect the connector of J20 from the MCU Board. Measure the voltage across P20-4 <=> ground on the MCU Board. Does the voltage measure about +5 VDC? Replace the Humidity Sensor. Replace the MCU Board.
Remedy: 1 Replace the Toner Cartridge (Y, M, C or K). Does the error still occur when the power is turned Off and On? Replace the MCU Board.
Code: 093-919, 093-920, 093-921, 093-922
Description: IOT YMCK Toner Low Density
Causes: • Imaging Unit (PL4.1.21) • Dispenser Assy (PL5.1.1) • Motor Frame Assy (PL5.1.2) • Dispenser Motor Assy (PL5.1.3) • Gear Idler (PL5.1.6) • Gear Idler Aug (PL5.1.7) • Gear Idler Agi (PL5.1.8) • Toner Cartridge (Y) (PL5.1.24) • Toner Cartridge (M) (PL5.1.23) • Toner Cartridge (C) (PL5.1.22) • Toner Cartridge (K) (PL5.1.21) • Toner Motor Harness Assy (PL5.1.25) • Transfer Belt (PL6.1.7) • MCU Board (SFP PL8.2.13; MFP PL8.3.6)
Remedy: 1 Check the Toner Type. Is XEROX Toner in use? Go to step 2. Go to step 5. 2 Are the sealing tapes still in the Imaging Unit? Pull the tape out. Go to step 3. 3 Using Printer Diagnostics, check the life count value of the Toner Cartridges (Y, M, C or K): Printer Diag > Parameter > Life (Y, M, C, K) Toner. Does the value returned indicate near end-of-life? (Refer to “Consumables” on page 1-16 for toner life specifications.) Replace the Toner Cartridge (Y, M, C or K), then go to step 4. Go to step 7. 4 Does the error still occur when the power is turned Off and On? Go to step 7. Complete. 5 Check the toner remaining in Non- XEROX Toner Cartridges (Y, M, C or K). Is there just a little toner remaining in the Non-XEROX Toner Cartridge? Replace the Non-XEROX Toner Cartridge, then go to step 6. Go to step 7 6 Does the error still occur when the power is turned Off and On? Go to step 7. Complete. 7 Check the sealing tapes for yellow toner of the Imaging Unit staying. Turn off the power, and open the Front Cover. Remove the Imaging Unit. Has the sealing tapes for yellow toner been pulled out? After Check, reseat the Imaging Unit. Go to step 9. Pull the sealing tapes out, then go to step 8. 8 Does the error still occur when the power is turned Off and On? Go to step 9. Complete. 9 Check after resetting the Toner Cartridge (Y, M, C or K). Remove the Toner Cartridge (Y, M, C or K), and shake it from side to side. Reseat the Toner Cartridge (Y, M, C or K), and check that the lock key is in the lock position. Does the error still occur when the power is turned Off and On? Go to step 10. Complete. 10 Perform the procedure gToner Motorsh on page 4-31to check the Toner Motors (Y, M, C and K) for rotation. Does each Toner Motor function normally? Go to step 11. Go to step 12. 11 Check the Dispenser Assy gears. Are the gears worn or damaged? Go to step 16. Replace the Dispenser Assy. 12 Check the connectors between the MCU Board and Toner Motors (Y, M, C and K). Are the following connected correctly? • P/J18 • P/J181(Y) • P/J182(M) • P/J19 • P/J191(C) • P/J192(K) Go to step 14. Reconnect all the connectors, then go to step 8. 13 Does the error still occur when the power is turned Off and On? Go to step 14. Complete. 14 Check the Toner Motor Harness Assy for continuity. Disconnect J18 from the MCU Board. Disconnect J181(Y)/J182(M)/J191(C)/ J192(K) from the DISPENSE MOTOR (YMCK) MOT. Is each cable of J18 <=> J181/182 continuous? or Is each cable of J19 <=> J191/192 continuous? Go to step 15. Replace the Toner Motor Harness Assy. 15 Check the power to TNR (Y) MOT (Dispenser Motor Assy). Disconnect J18/J19 from the MCU Board. Is the voltage across P18P/19-3 <= > ground on MCU Board, about +24 VDC when the interlock switch (Interlock Harness Assy) is pushed. Replace the Dispenser Motor Assy or Motor Frame Assy. Replace the MCU Board. 16 Check after replacing the Toner Cartridge (Y, M, C or K). Replace the Toner Cartridge (Y, M, C or K), and check that the handle is in the lock position. Does the error still occur when the power is turned Off and On? Go to step 17. Complete. 17 Check after replacing the Imaging Unit. Replace the Imaging Unit. Does the error still occur when the power is turned Off and On? Go to step 18. Complete. 18 Check after resetting the Transfer Belt. Reseat the Transfer Belt. Does the error still occur when the power is turned Off and On? Replace the Transfer Belt. Complete.