Remedy: • Check Toner Cartridge part number. • Cycle system power. • If the problem persists, follow the procedure below. 1 Reseat the indicated Toner Cartridge. The error persists. Go to Step 2. Complete. 2 Check connections between P/J11 on the MCU Board and indicated CRUM Connector: P/J204(Y), P/J205 (M), P/J206(C), P/J207 (K). The connection is secure. Go to Step 3. Secure the connection. 3 Check Toner CRUM Harness continuity between P/J11 on the MCU Board and indicated CRUM Connector: P/J204(Y), P/J205 (M), P/ J206(C), P/J207 (K). The harness is undamaged. Go to Step 4. Replace the Toner CRUM Harness. 4 Check for 2.5V at P/J11-3(Y), -7(M), - 11(C), -15(K) on the MCU Board. Is 2.5V available to the indicated Toner CRUM? Replace the affected Toner Cartridge. Replace the MCU Board.
Code: 09-660-00 ... 09-660-04
Description: Invalid CMYK Toner Cartridge The Toner Cartridge CRUM indicates the Toner Cartridge is not for use in this model. • 09-660-00 Invalid Yellow Toner Cartridge • 09-660-01 Invalid Yellow Toner Cartridge • 09-660-02 Invalid Yellow Toner Cartridge • 09-660-03 Invalid Yellow Toner Cartridge • 09-660-04 Invalid Yellow Toner Cartridge
Remedy: • Check Toner Cartridge part number. • Cycle system power. • If the problem persists, follow the procedure below. 1 Reseat the indicated Toner Cartridge. The error persists. Go to Step 2. Complete. 2 Check connections between P/J11 on the MCU Board and indicated CRUM Connector: P/J204(Y), P/J205 (M), P/J206(C), P/J207 (K). The connection is secure. Go to Step 3. Secure the connection. 3 Check Toner CRUM Harness continuity between P/J11 on the MCU Board and indicated CRUM Connector: P/J204(Y), P/J205 (M), P/ J206(C), P/J207 (K). The harness is undamaged. Go to Step 4. Replace the Toner CRUM Harness. 4 Check for 2.5V at P/J11-3(Y), -7(M), - 11(C), -15(K) on the MCU Board. Is 2.5V available to the indicated Toner CRUM? Replace the affected Toner Cartridge. Replace the MCU Board.
Code: 09-661-00 ... 09-661-04
Description: Invalid CMYK Toner Cartridge The Toner Cartridge CRUM indicates the Toner Cartridge is not for use in this model. • 09-661-00 Invalid Black Toner Cartridge • 09-661-01 Invalid Black Toner Cartridge • 09-661-02 Invalid Black Toner Cartridge • 09-661-03 Invalid Black Toner Cartridge • 09-661-04 Invalid Black Toner Cartridge
Remedy: • Check Toner Cartridge part number. • Cycle system power. • If the problem persists, follow the procedure below. 1 Reseat the indicated Toner Cartridge. The error persists. Go to Step 2. Complete. 2 Check connections between P/J11 on the MCU Board and indicated CRUM Connector: P/J204(Y), P/J205 (M), P/J206(C), P/J207 (K). The connection is secure. Go to Step 3. Secure the connection. 3 Check Toner CRUM Harness continuity between P/J11 on the MCU Board and indicated CRUM Connector: P/J204(Y), P/J205 (M), P/ J206(C), P/J207 (K). The harness is undamaged. Go to Step 4. Replace the Toner CRUM Harness. 4 Check for 2.5V at P/J11-3(Y), -7(M), - 11(C), -15(K) on the MCU Board. Is 2.5V available to the indicated Toner CRUM? Replace the affected Toner Cartridge. Replace the MCU Board.
Code: 09-662-00
Description: Invalid Fuser The installed Fuser is incorrect, as reported by the Fuser CRUM, for this model.
Remedy: • Check Fuser part number. • Cycle system power. • If the problem persists, follow the procedure below. 1 Check the Fuser part number. The Fuser is correct for this model. Go to Step 2. Install the correct Fuser. 2 Check Fuser connections PJ180-S and P/J1 on the MCU Board. The connections are secure. Go to Step 3. Secure the connections. 3 Remove the Fuser harness and check continuity between P/J1 and P/ J180-S. The harness is undamaged. Go to Step 4. Replace the Fuser harness. 4 Replace the Fuser. The error persists. Replace the MCU Board. Complete.
Code: 10-105-01, 10-105-02
Description: Jam at Right Side Door Media remains at the Registration Sensor or in the duplex path. • 10-105-01 Jam at Right Side Door • 10-105-02 Jam at Right Side Door
Remedy: 1 Check the Transfer Belt, Transfer Roller and Fuser installation. The parts are installed correctly. Go to Step 2. Correct the installation. 2 Check the Registration Sensor Actuator. The actuator is undamaged and moves freely. Go to Step 3. Replace the actuator. 3 Test the Registration Sensor using dc330 (10-202). The signal changes (On/Off). Go to Step 5. Go to Step 4. 4 Check for 3.3V at P/J10-7 on the MCU Board. Is 3.3 V available at P/J10-7 when the Front Interlock Switch is closed? Replace the Registration Sensor. Replace the MCU Board. 5 Is the media jam at the registration area behind the Right Door Assy? Go to Step 6. Go to Step 9. 6 Inspect the registration rollers. The rollers are clean and undamaged. Go to Step 7. Clean or replace the rollers. 7 Test the registration rollers using dc711 (Registration Roller). The registration rollers rotate. Go to Step 8. Replace the Feeder/ Registration Assy. 8 The error persists. Replace the MCU Board, Complete. 9 Is the media jam in the duplex area? Go to Step10. Go to Step 16. 10 Inspect the Duplex Rollers. The rollers are clean and undamaged. Go to Step 11. Clean or replace the Duplex Rollers. 11 Test the Duplex Roller using dc771. The roller rotates (On/Off). Go to Step 16. Go to Step 12. 12 Test the Duplex Drive Clutch using dc330 (77-001). The clutch signal turns (On/Off). Go to Step 14. Go to Step 13. 13 Check for 24V at P/J9-12 on the MCU Board. Is 24V available at P/J9-12 when the Right Door Interlock Switch closed? Replace the Duplex Drive Clutch. Replace the MCU Board. 14 Test the Feed Drive using dc330 (10- 008) The Feed Drive rotates. Go to Step 16. Go to Step 15. 15 Check for 24V at P/J7B-2 and 7B-4 on the MCU Board. Is 24 V available at P/J7B-2 and 7B- 4 when the Right Door Interlock Switch is closed? Replace the Feed Drive Assy. Replace the MCU Board. 16 Is the media jam in the Inverter Chute area? Go to Step 17. Confirm jam location. 17 Test the Exit Inverter Solenoid using dc330 (10-013) The Solenoid moves Up/Down? Go to Step 19. Go to Step 18. 18 Check for 3.3V at P/J19 on the MCU Board. Is 3.3V available at P/J19-16 when the Front Interlock Switch is closed? Replace the Exit Inverter Solenoid. Go to Step 19. 19 Replace the MCU Board. The error persists. Visually inspect and test continuity of all applicable harnesses. Complete.
Code: 10-300-00
Description: Fuser Failure A failure was detected in the Fuser. • 10-300-00 Fuser Failure
Remedy: • Reseat the Fuser in the printer. • Cycle system power. • If the problem persists, follow the procedure below. 1 Replace the Fuser. Does the error persist? Go to Step 2. Complete. 2 Check Fuser connections PJ180-S and P/J1 on the MCU Board. The connections are secure and undamaged. Go to Step 3. Replace the harness. 3 Remove the Fuser harness and check continuity between P/J1 and P/ J180-S. The harness is undamaged. Replace the MCU Board. Replace the harness. 4 Check Fuser connector P/J180 and LVPS connector P/J304. The connections are secure and undamaged. Go to Step 5. Secure the connections. 5 Check Fuser harness continuity between P/J180 to LVPS P/J304. The harness is undamaged. Go to Step 6. Replace the harness 6 Replace the MCU Board. Does the error persist? Replace the LVPS. Complete.
Code: 10-330-00
Description: Laser Failure A Laser Unit failure was detected. • 10-330-00 Engine Motor Failure
Remedy: 1 Test the Laser Unit motor using dc330 (061-001). The Laser Unit is operational. Go to Step 7. Go to Step 2. 2 Remove the Rear Cover to check the Rear Interlock Switch. The switch is operational. Go to Step 3. Replace the switch. 3 Check P/J701 on the IP Board. The connection is secure. Go to Step 4. Secure the connection. 4 Check P/J303 on the LVPS. The connection is secure. Go to Step 5. Secure the connection. 5 Check PJ151, PJ152 and PJ153 on the Laser Unit. The connections are secure. Go to Step 6. Secure the connections. 6 Check P/J3 on the MCU Board. The connection is secure. Go to Step 7. Secure the connection. 7 Replace the Laser Unit. Does the error persist? Replace the MCU Board. Complete.
Code: 10-330-00, 309.004.01
Description: Engine Motor Failure - CMY Developer Drive An error associated with the CMY Developer Drive Assembly was detected. • 309.004.01 YMC Developer Drive Assembly failure • 10-330-00 Engine Motor Failure
Remedy: 1 Cycle system power. Does the error persist? Go to Step 2. Complete 2 Check the Imaging Units for excessive wear or damage. Rotate each Imaging Unit mag roller (lower small white gear located at the back of the Imaging Unit) to check operation. The Imaging Units are undamaged. Go to Step 3. Replace the affected Imaging Unit. 3 Check P/J5 on the MCU Board and P/J252 on the CMY Developer Drive. The connections are secure. Go to Step 4. Secure the connections. 4 Test the CMY Developer Drive using dc330 (093-001). Does the motor rotate? Replace the MCU Board. Go to Step 5. 5 Check installation of the CMY Developer Drive. Is the drive installed correctly? Go to Step 6. Correct the installation. 6 Check continuity of the Harness Assy LPP/ MOT between P/J252 and P/J5 on the MCU Board. The harness is undamaged. Go to Step 7. Replace the harness. 7 Check for 24V at P/J315 on the LVPS. Is 24 V available at P/J315-1 when the Front Interlock Switch is closed? Go to Step 8. Replace the LVPS. 8 Replace the MCU Board. Does the error persist? Replace the CMY Developer Drive. Complete.