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Code :
  • Code: 12-430-00
  • Description: Unable to Staple The staple home sensor in the Stapler indicates the stapler motor did not rotate.
  • Causes: • MCU Board, PL10.2.18 • Finisher Main Board, PL14.4.12 • Stapler, PL14.8.20 • MOT1 Harness, PL14.11.3 • SNR1 Harness, PL14.11.5
  • Remedy: 1 Test the staple home sensor using dc330 (012-046). The signal changes (On/Off). Go to Step 4. Go to Step 2. 2 Checking SNR1 Harness continuity between P/J8988 on the Finisher Main Board and P/J8886 from the Stapler. The harness is undamaged? Go to Step 3. Replace the harness. 3 Checking for 5V at P/J8988-10 on the Finisher Main Board. Is 5V available at J8988-10 on the Finisher Main Board? Replace the Stapler. Secure the connection. 4 Test the Stapler motor using dc330 (012-046). The signal changes (On/Off) and an audible noise is heard. Go to Step 7. Go to Step 5. 5 Checking MOT1 Harness continuity between P/J8983 on the Finisher Main Board and P/J8887 from the Stapler. The harness is undamaged? Go to Step 6. Replace the harness. 6 Checking for 24V at P/J8983-1 and - 2 on the Finisher Main Board. Is 24V available at J8988-1and -3? Replace the Stapler. Go to Step 7. 7 Replace the Finisher Main Board. The error persists. Replace the MCU Board. Complete.
  • Code: 12-450-00
  • Description: Jam at Finisher - Compile Exit Sensor Jam Compile Exit Sensor state change not detected within the specified time. This typically indicates media stuck in the Compile Tray or Horizontal Transport. • 12-450-00 Jam at Finisher
  • Causes: • MCU Board, PL10.2.18 • Compile Exit Sensor, PL14.7.9 • Finisher Main Board, PL14.4.12 • SN2 Harness, PL14.11.6
  • Remedy: 1 Test the Compile Exit Sensor using dc330 (012-029). To actuate the sensor, open the Horizontal Transport Cover and use the Exit Roller Knob to manually feed media into the Compile Tray. The sensor signal changes (On/Off). Go to Step 7. Go to Step 2. 2 Check for 5V at P/J8869-1. Is 5 V available at P/J8869-1? Replace the Compile Exit Sensor. Go to Step 3 3 Check Finisher Main Board connection P/J8989. The connection is secure and undamaged. Go to Step 4. Secure the connection. 4 Check for 5V at P/J8989-12B on the Finisher Main Board. Is 5 V available at P/J8989-12B? Replace the SNR2 harness. Go to Step 5. 5 Check for 24V at P/J8884-4 on the Finisher Main Board. Is 24V available at P/J8884-4? Replace the Finisher Main Board. Go to Step 6. 6 Remove the Finisher LVPS harness and check continuity between P/ J591 on the LVPS and P/J8980 on the Finisher Main Board. The harness is undamaged. Replace the Finisher LVPS. Replace the harness. 7 Check Finisher connections P/J8890 and CN4 to the printer. The connections are secure and undamaged. Go to Step 8. Secure the connections. 8 Remove the Finisher I/F harness and check continuity between P/J8890 and CN4. The harness is undamaged. Go to Step 9. Replace the harness. 9 Check P/J22 on the MCU Board. The connection is secure and undamaged. Go to Step 10. Secure the connection. 10 Remove the Finisher harness and check continuity between P/J22 and P/J122. The harness is undamaged. Go to Step 11. Replace the harness. 11 Replace the Finisher Main Board. Does the error persist? Replace the MCU Board. Complete.
  • Code: 12-450-00, 312.452.01, 312.454.01
  • Description: Jam at Finisher - Compile No Paper Sensor Jam Compile No Paper Sensor state change not detected within the specified time. This typically indicates media stuck in the Compile Tray possibly due to an eject failure. • 12-450-00 Jam at Finisher • 312.452.01 Compile No Paper Sensor On failure • 312.454.01 Media remains at Compile Tray No Paper Sensor
  • Causes: • MCU Board, PL10.2.18 • Compile No Paper Sensor, PL14.8.13 • Finisher Main Board, PL14.4.12 • SN1 Harness, PL14.11.5
  • Remedy: 1 Test the Compile No Paper Sensor using dc330 (012-030). To actuate the sensor, lift the Compile Tray’s Eject Pinch Roller Assy and using a pencil or similar tool, push down on the actuator. The sensor signal changes (On/Off). Go to Step 5. Go to Step 2. 2 Check for 5V at P/J8988-3 on the Finisher Main Board. Is 5 V available at P/J8988-3? Replace the Compile No Paper Sensor. Go to Step 3 3 Check for 24V at P/J8884-4 on the Finisher Main Board. Is 24V available at P/J8884-4? Replace the Finisher Main Board. Go to Step 4. 4 Remove the Finisher LVPS harness and check continuity between P/ J591 on the LVPS and P/J8980 on the Finisher Main Board. The harness is undamaged. Replace the Finisher LVPS. Replace the harness. 5 Check Finisher connections P/J8890 and CN4 to the printer. The connections are secure and undamaged. Go to Step 6. Secure the connections. 6 Remove the Finisher I/F harness and check continuity between P/J8890 and CN4. The harness is undamaged. Go to Step 7. Replace the harness. 7 Check P/J22 on the MCU Board. The connection is secure and undamaged. Go to Step 8. Secure the connection. 8 Remove the Finisher harness and check continuity between P/J22 and P/J122. The harness is undamaged. Go to Step 9. Replace the harness. 9 Replace the Finisher Main Board. Does the error persist? Replace the MCU Board. Complete.
  • Code: 12-495-00
  • Description: Finisher Output Tray is Jammed The Stack Height Sensors indicate the Stacker Drive Assembly did not move the Stacker Tray to the home position.
  • Causes: • MCU Board, PL10.2.18 • Stack Height Sensor 1 and 2, PL14.4.3 • Stacker Drive Assy, PL14.9.7 • Finisher Main Board, PL14.4.12 • MOT3 Harness, PL14.9.25 • SNR2 Harness, PL14.11.6
  • Remedy: 1 Test Stack Height Sensor 1 using dc330 (012-040). The signal changes (On/Off). Go to Step 4. Go to Step 2. 2 Checking SNR2 Harness continuity between P/J8989 on the Finisher Main Board and P/J8873 from the sensor. The harness is undamaged? Go to Step 3. Replace the harness. 3 Checking for 5V at P/J8989-6B on the Finisher Main Board. Is 5V available at J8989-6B on the Finisher Main Board? Replace Stack Height Sensor 1. Go to Step 10. 4 Test Stack Height Sensor 2 using dc330 (012-041). The signal changes (On/Off). Go to Step 7. Go to Step 5. 5 Checking SNR2 Harness continuity between P/J8989 on the Finisher Main Board and P/J8874 from the sensor. The harness is undamaged? Go to Step 6. Replace the harness. 6 Checking for 5V at P/J8989-9B on the Finisher Main Board. Is 5V available at J8989-9B on the Finisher Main Board? Replace Stack Height Sensor 2. Go to Step 10. 7 Test the Stacker Drive Assy using dc330 (012-060 up/ 012-061 down). The Stacker Tray moves. Go to Step 10. Go to Step 8. 8 Checking MOT3 Harness continuity between P/J8983 on the Finisher Main Board and P/J8891 from the Stacker Drive Assy. The harness is undamaged? Go to Step 9. Replace the harness. 9 Checking for 24V at P/J8986-1 and - 2 on the Finisher Main Board. Is 24V available at J8986-1and -3? Replace the Stacker Drive Assy. Go to Step 10. 10 Replace the Finisher Main Board. The error persists. Replace the MCU Board. Complete.
  • Code: 12-564-00
  • Description: Finisher Front Door is Open The Front Door interlock Switch indicates the Front Door is open.
  • Causes: • MCU Board, PL10.2.18 • Finisher Main Board, PL14.4.12 • Front Cover Assy, PL14.3.5 • Interlock Bracket Assy, PL14.10.1 • I/L Switch Harness, PL14.11.2
  • Remedy: 1 Check the Front Door for damage. The Front Door is undamaged. Go to Step 2. Replace the Front Cover. 2 Test the Interlock Switch using dc330 (012-042). The signal changes (On/Off). Go to Step 5. Go to Step 3. 3 Checking I/L Switch Harness continuity between P/J8988 on the Finisher Main Board and P/J8880 from the switch. The harness is undamaged? Go to Step 4. Replace the harness. 4 Checking for 24V at P/J8982-1 on the Finisher Main Board. Is 24V available at J8988-1? Replace the Interlock Switch. Go to Step 5. 5 Replace the Finisher Main Board. The error persists. Replace the MCU Board. Complete.
  • Code: 12-565-00
  • Description: Paper Transport Cover is Open The Horizontal Transport Cover Open Sensor indicates the cover is open.
  • Causes: • MCU Board, PL10.2.18 • H-Xport Top Cover, PL14.2.3 • Finisher Main Board, PL14.4.12 • Cover Open Sensor, PL14.2.35
  • Remedy: 1 Check the Horizontal Top Cover for damage. The cover is undamaged. Go to Step 2. Replace the Top Cover. 2 Test the cover sensor using dc330 (012-043). The signal changes (On/Off). Go to Step 5. Go to Step 3. 3 Checking HTU Harness continuity between P/J8987 on the Finisher Main Board and P/J8864 from the switch. The harness is undamaged? Go to Step 4. Repair the harness. 4 Checking for 5V at P/J8987-3 on the Finisher Main Board. Is 5V available at J8987-3? Replace the Switch. Go to Step 5. 5 Replace the Finisher Main Board. The error persists. Replace the MCU Board. Complete.
  • Code: 16-150-00
  • Description: Engine NVRAM Failure An NVM error was detected on the MCU Board. • 16-150-00 Engine NVRAM Failure
  • Causes: • Engine NVRAM • MCU Board, PL10.2.18
  • Remedy: 1 Initialize Engine NVM using dc301, then exit and reboot the system. The error persists. Go to Step 2. Complete. 2 Use dc361 to save machine NVRAM contents to the IP Board. The transfer was successful. Restore the saved engine file. Go to Step 3. 3 Check the Engine Control (MCU) Board NVM Chip (U630) for correct installation. Is the NVM installed correctly? Replace the MCU Board. Reseat the NVRAM device in the MCU Board.
  • Code: 16-400-00
  • Description: Engine Firmware Failure A firmware error was detected in the engine. • 16-400-00 Firmware Failure
  • Causes: • MCU Board, PL10.2.18
  • Remedy: 1 Initialize Engine NVM using dc301, then exit and reboot the system. The error persists. Go to Step 2. Complete. 2 Check system firmware version. The firmware is current. Go to Step 3. Update the system firmware. 3 Check connections to the MCU Board, then cycle system power. Does the error persist? Replace the MCU Board. Complete.
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