Remedy: 1 Check system software version. The software is current. Go to Step 2. Update the system software. 2 Check Finisher connections P/J8890 and CN4 to the printer. The connections are secure and undamaged. Go to Step 3. Secure the connections. 3 Remove the Finisher I/F harness and check continuity between P/J8890 and CN4. The harness is undamaged. Go to Step 4. Replace the harness. 4 Check P/J22 on the MCU Board. The connection is secure and undamaged. Go to Step 5. Secure the connection. 5 Remove the Finisher harness and check continuity between P/J22 and P/J122. The harness is undamaged. Go to Step 6. Replace the harness. 6 Replace the Finisher Main Board. Does the error persist? Replace the Finisher. Complete.
Code: 12-221-00, 312.213.01
Description: Finisher Failure - Stacker Lower Limit Stack Height Sensor 2 signal is not detected within the specified time after the Stacker Tray starts moving down. • 12-221-00 Finisher Failure • 312.213.01 Finisher Stacker Tray lower limit failure
Remedy: 1 Check Stacker Drive and belts for obstacles or wear. Are there obstacles or belt wear in the vertical transport mechanism? Remove obstacles or replace worn parts. Go to Step 2. 2 Test Stack Height Sensor 2 using dc330 (012-041). The sensor signal changes (On/Off). Go to Step 7. Go to Step 3. 3 With Stack Height Sensor 2 turned On in diagnostics, check for 5V at P/ J8874-1. Is 5 V available at P/J8874-1? Replace Stack Height Sensor 2. Go to Step 4 4 Check Finisher Main Board connection P/J8989. The connection is secure and undamaged. Go to Step 5. Secure the connection. 5 Check SNR2 harness continuity between P/J8989 and P/J8874. The harness is undamaged. Go to Step 6. Replace the harness. 6 With Stack Height Sensor 2 turned On in diagnostics, check for 5V at P/ J8989-6B on the Finisher Main Board. Is 5 V available at P/J8989-9B? Replace the MCU Board. Replace the Finisher Main Board. 7 Test the Stacker Drive using dc330 (012-026 Up, 012-027 Down). The Stacker Tray moves up and downs (On/Off). Go to Step 12. Go to Step 8. 8 Check MOT3 harness continuity between P/J8983 on the Finisher Main Board and P/J8891 on the Stacker Drive. The harness is undamaged. Go to Step 3. Secure the connections. 9 With the Stacker Drive turned On in diagnostics, check for 24V at P/ J8986-1 and -3 on the Finisher Main Board. Is 24V available at P/J8986? Replace the Stacker Drive. Go to Step 10. 10 Check for 24V at P/J8980-1 on the Finisher Main Board. Is 24V available at P/J8980-1. Replace the MCU Board. Go to Step 11. 11 Remove the Finisher LVPS harness and check continuity between P/ J591 on the LVPS and P/J8980 on the Finisher Main Board. The harness is undamaged. Replace the Finisher LVPS. Replace the harness. 12 Replace the Finisher Main Board. Does the error persist? Replace the MCU Board. Complete.
Code: 12-221-00, 312.221.01, 312.223.01
Description: Finisher Failure - Front Tamper Home Position Front Tamper Home Sensor state change not detected within the specified time after Front Tamper moves from home position. Caution Use care when manually moving the front tamper. Grasp the tamper as close to the tamper’s base as possible and move the tamper slowly just enough to actuate the sensor, verify freedom of movement and check Tamper Motor operation.
Remedy: 1 Check the Front Tamper motion by gently moving the tamper. The tamper moves freely. Go to Step 2. Replace the Compile Tray. 2 Test Front Tamper Home Sensor using dc330 (012-031) and gently moving the front tamper in and out of the sensing area. The sensor signal changes (On/Off). Go to Step 7. Go to Step 3. 3 With Front Tamper Home Sensor turned On in diagnostics, check for 5V at P/J8881-1. Is 5 V available at P/J8881-1? Replace the Front Tamper Home Sensor. Go to Step 4 4 Check Finisher Main Board connection P/J8988. The connection is secure and undamaged. Go to Step 5. Secure the connection. 5 Check SNR1 harness continuity between P/J8988 and P/J8881. The harness is undamaged. Go to Step 6. Replace the harness. 6 With Front Tamper Home Sensor turned On in diagnostics, check for 5V at P/J8988-6 on the Finisher Main Board. Is 5 V available at P/J8988-6? Replace the MCU Board. Replace the Finisher Main Board. 7 Test the Front Tamper Motor using dc330 (012-012). The motor rotates (On/Off). Go to Step 12. Go to Step 8. 8 Check MOT1 harness continuity between P/J8983 on the Finisher Main Board and P/J8884 on the Tamper Motor. The harness is undamaged. Go to Step 9. Replace the harness. 9 With the Front Tamper Motor turned On in diagnostics, check for 24V at P/J8983-11. Is 24V available at P/J8983-11? Replace the Front Tamper Motor. Go to Step 10. 10 Check for 24V at P/J8980-1 on the Finisher Main Board. Is 24V available at P/J8980-1. Replace the MCU Board. Go to Step 11. 11 Remove the Finisher LVPS harness and check continuity between P/ J591 on the LVPS and P/J8980 on the Finisher Main Board. The harness is undamaged. Replace the Finisher LVPS. Replace the harness. 12 Replace the Finisher Main Board. Does the error persist? Replace the MCU Board. Complete.
Code: 12-221-00, 312.222.01, 312.224.01
Description: Finisher Failure - Rear Tamper Home Position Rear Tamper Home Sensor state change not detected within the specified time after Rear Tamper moves from home position. • 12-221-00 Finisher Failure • 312.222.01 Finisher Rear Tamper Home Sensor On failure • 312.224.01 Finisher Rear Tamper Home Sensor Off failure
Remedy: 1 Check the Rear Tamper motion by gently moving the tamper. The tamper moves freely. Go to Step 2. Replace the Compile Tray. 2 Test Rear Tamper Home Sensor using dc330 (012-032) and gently moving the front tamper in and out of the sensing area. The sensor signal changes (On/Off). Go to Step 7. Go to Step 3. 3 With Rear Tamper Home Sensor turned On in diagnostics, check for 5V at P/J8882-1. Is 5 V available at P/J8882-1? Replace the Front Tamper Home Sensor. Go to Step 4 4 Check Finisher Main Board connection P/J8988. The connection is secure and undamaged. Go to Step 5. Secure the connection. 5 Check SNR1 harness continuity between P/J8988 and P/J8882. The harness is undamaged. Go to Step 6. Replace the harness. 6 With Rear Tamper Home Sensor turned On in diagnostics, check for 5V at P/J8988-9 on the Finisher Main Board. Is 5 V available at P/J8988-9? Replace the MCU Board. Replace the Finisher Main Board. 7 Test the Rear Tamper Motor using dc330 (012-016). The motor rotates (On/Off). Go to Step 12. Go to Step 8. 8 Check MOT1 harness continuity between P/J8983 on the Finisher Main Board and P/J8883 on the Tamper Motor. The harness is undamaged. Go to Step 9. Replace the harness. 9 With the Rear Tamper Motor turned On in diagnostics, check for 24V at P/J8983-6. Is 24V available at P/J8983-6? Replace the Front Tamper Motor. Go to Step 10. 10 Check for 24V at P/J8980-1 on the Finisher Main Board. Is 24V available at P/J8980-1. Replace the MCU Board. Go to Step 11. 11 Remove the Finisher LVPS harness and check continuity between P/ J591 on the LVPS and P/J8980 on the Finisher Main Board. The harness is undamaged. Replace the Finisher LVPS. Replace the harness. 12 Replace the Finisher Main Board. Does the error persist? Replace the MCU Board. Complete.
Code: 12-221-00, 312.260.01, 312.261.01
Description: Finisher Failure - Eject Clamp Home Position Eject Clamp Home Sensor state change not detected within the specified time. • 12-221-00 Finisher Failure • 312.260.01 Finisher Eject Clamp Home Sensor On failure • 312.261.01 Finisher Eject Clamp Home Sensor Off failure
Remedy: 1 Check eject clamp motion by rotating the Eject Clamp Drive gears. The eject clamp moves freely. Go to Step 2. Replace any damaged parts. 2 Test Eject Clamp Home Position Sensor using dc330 (012-036) and rotating the eject clamp in and out of the sensing area. The sensor signal changes (On/Off). Go to Step 7. Go to Step 3. 3 With Eject Clamp Home Position Sensor turned On in diagnostics, check for 5V at P/J8870-1. Is 5 V available at P/J8870-1? Replace the Eject Clamp Home Position Sensor. Go to Step 4 4 Check Finisher Main Board connection P/J8988. The connection is secure and undamaged. Go to Step 5. Secure the connection. 5 Check SNR2 harness continuity between P/J8989 and P/J8870. The harness is undamaged. Go to Step 6. Replace the harness. 6 With Eject Clamp Home Position Sensor turned On in diagnostics, check for 5V at P/J8989-11A on the Finisher Main Board. Is 5 V available at P/J8989-11A? Replace the MCU Board. Replace the Finisher Main Board. 7 Test the Eject Motor using dc330 (012-025). The motor rotates (On/Off). Go to Step 12. Go to Step 8. 8 Check MOT2 harness continuity between P/J8984 on the Finisher Main Board and P/J8878 on the Eject Motor. The harness is undamaged. Go to Step 9. Replace the harness. 9 Check for 24V at P/J8884-5 and P/J8884-5. Is 24V available at P/J8884-5 and P/J8884-5? Replace the Eject Drive Assy. Go to Step 10. 10 Check for 24V at P/J8980-1 on the Finisher Main Board. Is 24V available at P/J8980-1. Replace the MCU Board. Go to Step 11. 11 Remove the Finisher LVPS harness and check continuity between P/ J591 on the LVPS and P/J8980 on the Finisher Main Board. The harness is undamaged. Replace the Finisher LVPS. Replace the harness. 12 Replace the Finisher Main Board. Does the error persist? Replace the MCU Board. Complete.
Remedy: 1 Initialize Finisher NVM using dc301, then exit and reboot the system. The error persists. Go to Step 2. Complete. 2 Check system software version. The software is current. Go to Step 3. Update the system software. 3 Check Finisher connections P/J8890 and CN4 to the printer. The connections are secure and undamaged. Go to Step 4. Secure the connections. 4 Remove the Finisher I/F harness and check continuity between P/J8890 and CN4. The harness is undamaged. Go to Step 5. Replace the harness. 5 Check P/J22 on the MCU Board. The connection is secure and undamaged. Go to Step 6. Secure the connection. 6 Remove the Finisher harness and check continuity between P/J22 and P/J122. The harness is undamaged. Go to Step 7. Replace the harness. 7 Replace the Finisher Main Board. Does the error persist? Replace the MCU Board. Complete.
Code: 12-409-00, 12-715-00
Description: Staple Cartridge is Empty The low staple sensor in the Stapler indicates the Staple Cartridge is empty. • 12-409-00 Staple Cartridge is Empty • 12-715-00 Staple Cartridge is Empty
Remedy: 1 Test the Low Staple Sensor using dc330 (012-033). The sensor signal changes (On/Off). Go to Step 4. Go to Step 2. 2 Checking SNR1 Harness continuity between P/J8988 on the Finisher Main Board and P/J8886 from the Stapler. The harness is undamaged? Replace the Compile Exit Sensor. Replace the harness. 3 Checking for 5V at P/J8988-10 on the Finisher Main Board. Is 5V available at J8988-10? Replace the Stapler. Secure the connection. 4 Replace the Finisher Main Board. The error persists. Replace the MCU Board. Complete.
Code: 12-423-00, 12-723-00
Description: Staple is Jammed The staple home sensor in the Stapler indicates the staple motor could not rotate. • 12-423-00 Staple is jammed • 12-723-00 Staple is jammed
Remedy: 1 Test the Stapler motor using dc330 (012-046). The signal changes (On/Off) and an audible noise is heard. Go to Step 4. Go to Step 2. 2 Checking MOT1 Harness continuity between P/J8983 on the Finisher Main Board and P/J8887 from the Stapler. The harness is undamaged? Go to Step 3. Replace the harness. 3 Checking for 24V at P/J8983-1 and - 2 on the Finisher Main Board. Is 24V available at J8988-1and -3? Replace the Stapler. Go to Step 7. 4 Test the staple home sensor using dc330 (012-046). The signal changes (On/Off). Go to Step 7. Go to Step 5. 5 Checking SNR1 Harness continuity between P/J8988 on the Finisher Main Board and P/J8886 from the Stapler. The harness is undamaged? Go to Step 6. Replace the harness. 6 Checking for 5V at P/J8988-10 on the Finisher Main Board. Is 5V available at J8988-10 on the Finisher Main Board? Replace the Stapler. Secure the connection. 7 Replace the Finisher Main Board. The error persists. Replace the MCU Board. Complete.