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Code :
  • Code: 09-602-00 ... 09-605-00
  • Description: CMYK Toner is Low or Empty The Toner CRUM indicates the Toner Cartridge is low or empty. • 09-602-00 Cyan Toner is Low • 09-603-00 Magenta Toner is Low • 09-604-00 Yellow Toner is Low • 09-605-00 Black Toner is Low
  • Causes: • Toner Cartridge (Y), PL6.1.1 • Toner Cartridge (M), PL6.1.2 • Toner Cartridge (C), PL6.1.3 • Toner Cartridge (K), PL6.1.4 • CRUM Connector Assy, PL6.1.10 • MCU Board, PL10.2.18 • Toner CRUM Harness, PL11.1.1
  • Remedy: • Replace the affected Toner Cartridge. • Cycle system power. • If the problem persists, follow the procedure below.
    1 Reseat the indicated Toner Cartridge. The error persists. Go to Step 2. Complete. 2 Check connections between P/J11 on the MCU Board and indicated CRUM Connector: P/J204(Y), P/J205 (M), P/J206(C), P/J207 (K). The connection is secure. Go to Step 3. Secure the connection. 3 Check Toner CRUM Harness continuity between P/J11 on the MCU Board and indicated CRUM Connector: P/J204(Y), P/J205 (M), P/ J206(C), P/J207 (K). The harness is undamaged. Go to Step 4. Replace the Toner CRUM Harness. 4 Check for 2.5V at P/J11-3(Y), -7(M), - 11(C), -15(K) on the MCU Board. Is 2.5V available to the indicated Toner CRUM? Replace the affected Toner Cartridge. Replace the MCU Board.
  • Code: 09-607-00, 09-613-00, 309.633.00
  • Description: Maintenance Kit is Near/Past End of Life Maintenance Kit counter indicates the Transfer Belt, Transfer Roller and Feed Rollers have reached end of service. • 09-607-00 Maintenance Kit is Near End of Life • 09-613-00 Maintenance Kit is Past End of Life • 309.633.00 Maintenance Kit is Past End of Life
  • Causes: • Maintenance Kit, PL5.1.99 • MCU Board, PL10.2.18
  • Remedy: • Replace the Maintenance Kit. • Cycle system power. • If the problem persists, follow the procedure below.
    1 Reset the Maintenance Kit counter in the Reset HSFI Counters screen under Service Tools. Does the error persist? Replace the MCU Board. Complete.
  • Code: 09-608-00 ... 09-611-00
  • Description: CMYK Imaging Unit is Near/Past End of Life or Missing The Imaging Unit CRUM indicates the Imaging Unit is near, past end of life, or missing. • 09-608-00 Cyan Imaging Unit is Near End of Life • 09-609-00 Magenta Imaging Unit is Near End of Life • 09-610-00 Yellow Imaging Unit is Near End of Life • 09-611-00 Black Imaging Unit is Near End of Life
  • Causes: • Yellow Imaging Unit, PL5.1.8 • Magenta Imaging Unit, PL5.1.9 • Cyan Imaging Unit, PL5.1.10 • Black Imaging Unit, PL5.1.11 • Imaging Unit CRUM, PL5.2.4 • MCU Board, PL10.2.18 • CRUM / Disp Harness, PL11.2.4
  • Remedy: • Replace the affected Imaging Unit. • Cycle system power. • If the problem persists, follow the procedure below.
    1 Reseat the indicated Imaging Unit. The error persists. Go to Step 2. Complete. 2 Check connections between P/J12 on the MCU Board and indicated CRUM Connector: P/J208(Y), P/J209 (M), P/J210(C), P/J211 (K). The connection is secure. Go to Step 3. Secure the connection. 3 Check CRUM/Disp Harness continuity between P/J12 on the MCU Board and indicated CRUM Connector: P/J208(Y), P/J209 (M), P/ J210(C), P/J211(K). The harness is undamaged. Go to Step 4. Replace the CRUM/ Dispense Harness. 4 Check for 2.5V at P/J12-3(Y), -7(M), - 11(C), -15(K) on the MCU Board. Is 2.5V available to the indicated Imaging Unit CRUM? Replace the affected Imaging Unit. Replace the MCU Board.
  • Code: 09-614-00, 09-631-00
  • Description: Fuser Envelope Lever is Up/Down The Envelope Mode Sensor indicates the Fuser’s envelope lever is in the wrong position for the media being fed. • 09-614-00 Fuser Envelope Lever is Up • 09-631-00 Fuser Envelope Lever is Down
  • Causes: • Envelop Mode Sensor PL7.2.10 • MCU Board, PL10.2.18 • Exit Harness, PL11.1.7
  • Remedy: 1 Remove the Fuser and check the envelope lever and actuator. The lever and actuator are undamaged. Go to Step 2. Replace the Fuser. 2 Test the Envelope Mode Sensor using dc330 (010-206). The signal changes (On/Off). Go to Step 3. Go to Step 4. 3 Check continuity of the Exit Harness between P/J20 on the MCU Board and P/J225 at the sensor. The harness is undamaged. Go to Step 4. Replace the Exit Harness. 4 Check for 3.3V at P/J20-1 on the MCU Board. Is 3.3V available at JJ20-1? Replace the Envelope Mode Sensor. Replace the MCU Board.
  • Code: 09-615-00 ... 09-618-00
  • Description: CMYK Imaging Unit is Near/Past End of Life or Missing The Imaging Unit CRUM indicates the Imaging Unit is near, past end of life, or missing. • 09-615-00 Cyan Imaging Unit is Past End of Life • 09-616-00 Magenta Imaging Unit is Past End of Life • 09-617-00 Yellow Imaging Unit is Past End of Life • 09-618-00 Black Imaging Unit is Past End of Life
  • Causes: • Yellow Imaging Unit, PL5.1.8 • Magenta Imaging Unit, PL5.1.9 • Cyan Imaging Unit, PL5.1.10 • Black Imaging Unit, PL5.1.11 • Imaging Unit CRUM, PL5.2.4 • MCU Board, PL10.2.18 • CRUM / Disp Harness, PL11.2.4
  • Remedy: • Replace the affected Imaging Unit. • Cycle system power. • If the problem persists, follow the procedure below.
    1 Reseat the indicated Imaging Unit. The error persists. Go to Step 2. Complete. 2 Check connections between P/J12 on the MCU Board and indicated CRUM Connector: P/J208(Y), P/J209 (M), P/J210(C), P/J211 (K). The connection is secure. Go to Step 3. Secure the connection. 3 Check CRUM/Disp Harness continuity between P/J12 on the MCU Board and indicated CRUM Connector: P/J208(Y), P/J209 (M), P/ J210(C), P/J211(K). The harness is undamaged. Go to Step 4. Replace the CRUM/ Dispense Harness. 4 Check for 2.5V at P/J12-3(Y), -7(M), - 11(C), -15(K) on the MCU Board. Is 2.5V available to the indicated Imaging Unit CRUM? Replace the affected Imaging Unit. Replace the MCU Board.
  • Code: 09-619-00 ... 09-619-09
  • Description: CMYK Toner is Low or Empty The Toner CRUM indicates the Toner Cartridge is low or empty. • 09-619-00 Cyan Toner is Empty • 09-619-01 Cyan Toner is Empty • 09-619-02 Cyan Toner is Empty • 09-619-03 Cyan Toner is Empty • 09-619-04 Cyan Toner is Empty • 09-619-09 Cyan Toner is Empty
  • Causes: • Toner Cartridge (Y), PL6.1.1 • Toner Cartridge (M), PL6.1.2 • Toner Cartridge (C), PL6.1.3 • Toner Cartridge (K), PL6.1.4 • CRUM Connector Assy, PL6.1.10 • MCU Board, PL10.2.18 • Toner CRUM Harness, PL11.1.1
  • Remedy: • Replace the affected Toner Cartridge. • Cycle system power. • If the problem persists, follow the procedure below.
    1 Reseat the indicated Toner Cartridge. The error persists. Go to Step 2. Complete. 2 Check connections between P/J11 on the MCU Board and indicated CRUM Connector: P/J204(Y), P/J205 (M), P/J206(C), P/J207 (K). The connection is secure. Go to Step 3. Secure the connection. 3 Check Toner CRUM Harness continuity between P/J11 on the MCU Board and indicated CRUM Connector: P/J204(Y), P/J205 (M), P/ J206(C), P/J207 (K). The harness is undamaged. Go to Step 4. Replace the Toner CRUM Harness. 4 Check for 2.5V at P/J11-3(Y), -7(M), - 11(C), -15(K) on the MCU Board. Is 2.5V available to the indicated Toner CRUM? Replace the affected Toner Cartridge. Replace the MCU Board.
  • Code: 09-620-00 ... 09-620-09
  • Description: CMYK Toner is Low or Empty The Toner CRUM indicates the Toner Cartridge is low or empty. • 09-620-00 Magenta Toner is Empty • 09-620-01 Magenta Toner is Empty • 09-620-02 Magenta Toner is Empty • 09-620-03 Magenta Toner is Empty • 09-620-04 Magenta Toner is Empty • 09-620-09 Magenta Toner is Empty
  • Causes: • Toner Cartridge (Y), PL6.1.1 • Toner Cartridge (M), PL6.1.2 • Toner Cartridge (C), PL6.1.3 • Toner Cartridge (K), PL6.1.4 • CRUM Connector Assy, PL6.1.10 • MCU Board, PL10.2.18 • Toner CRUM Harness, PL11.1.1
  • Remedy: • Replace the affected Toner Cartridge. • Cycle system power. • If the problem persists, follow the procedure below.
    1 Reseat the indicated Toner Cartridge. The error persists. Go to Step 2. Complete. 2 Check connections between P/J11 on the MCU Board and indicated CRUM Connector: P/J204(Y), P/J205 (M), P/J206(C), P/J207 (K). The connection is secure. Go to Step 3. Secure the connection. 3 Check Toner CRUM Harness continuity between P/J11 on the MCU Board and indicated CRUM Connector: P/J204(Y), P/J205 (M), P/ J206(C), P/J207 (K). The harness is undamaged. Go to Step 4. Replace the Toner CRUM Harness. 4 Check for 2.5V at P/J11-3(Y), -7(M), - 11(C), -15(K) on the MCU Board. Is 2.5V available to the indicated Toner CRUM? Replace the affected Toner Cartridge. Replace the MCU Board.
  • Code: 09-621-00 ... 09-621-09
  • Description: CMYK Toner is Low or Empty The Toner CRUM indicates the Toner Cartridge is low or empty. • 09-621-00 Yellow Toner is Empty • 09-621-01 Yellow Toner is Empty • 09-621-02 Yellow Toner is Empty • 09-621-03 Yellow Toner is Empty • 09-621-04 Yellow Toner is Empty • 09-621-09 Yellow Toner is Empty
  • Causes: • Toner Cartridge (Y), PL6.1.1 • Toner Cartridge (M), PL6.1.2 • Toner Cartridge (C), PL6.1.3 • Toner Cartridge (K), PL6.1.4 • CRUM Connector Assy, PL6.1.10 • MCU Board, PL10.2.18 • Toner CRUM Harness, PL11.1.1
  • Remedy: • Replace the affected Toner Cartridge. • Cycle system power. • If the problem persists, follow the procedure below.
    1 Reseat the indicated Toner Cartridge. The error persists. Go to Step 2. Complete. 2 Check connections between P/J11 on the MCU Board and indicated CRUM Connector: P/J204(Y), P/J205 (M), P/J206(C), P/J207 (K). The connection is secure. Go to Step 3. Secure the connection. 3 Check Toner CRUM Harness continuity between P/J11 on the MCU Board and indicated CRUM Connector: P/J204(Y), P/J205 (M), P/ J206(C), P/J207 (K). The harness is undamaged. Go to Step 4. Replace the Toner CRUM Harness. 4 Check for 2.5V at P/J11-3(Y), -7(M), - 11(C), -15(K) on the MCU Board. Is 2.5V available to the indicated Toner CRUM? Replace the affected Toner Cartridge. Replace the MCU Board.
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