Description: Engine Motor Failure - Fuser Drive Assy A problem with the Fuser Drive Assembly was detected. • 10-330-00 Engine Motor Failure • 310.330.01 Engine Motor Failure
Remedy: 1 Reseat the Fuser. Does the error persist? Go to Step 2. Complete. 2 Check Fuser Drive Assy connection P/J250 and P/J4B on the MCU Board. The connections are secure. Go to Step 3. Secure the connection. 3 Test the Fuser Drive using dc330 (010-008). The Fuser Drive rotates. Go to Step Go to Step 4. 4 Check Fuser harness continuity between P/J4B and P/250. The harness is undamaged. Replace the MCU Board. Replace the harness. 5 Check for 24V at P/J4B-2. 1. Close the Front Interlock Switch. 2. Run the Fuser Drive Assy using dc330 (010-008). 3. Check P/J4B-2 for 24V. Is 24 V available at P/J4B-2? Replace the Fuser Drive Assy. Replace the MCU Board.
Code: 10-330-00, 342.324.01
Description: Engine Motor Failure - Transfer Belt Drive Assembly An error associated with the Transfer Belt Drive (IBT Motor) was detected.
Causes: • Transfer Belt Drive, PL9.1.3 • MCU Board, PL10.2.18 • Harness Assy RH/ MOT, PL11.2.3
Remedy: 1 Cycle system power. Does the error persist? Go to Step 2. Complete 2 Check the Transfer Belt for excessive wear or edge damage. Rotate the Transfer Belt to check operation. The Transfer Belt is undamaged. Go to Step 3. Replace the Transfer Belt. 3 Check P/J7 on the MCU Board and P/J254 on the Transfer Belt Drive. The connections are secure. Go to Step 4. Secure the connections. 4 Test the IBT Motor Alarm signal using dc330 (093-019). The IBT Motor Alarm state is Off. Replace the MCU Board. Go to Step 5. 5 Replace the Transfer Belt Drive. The error persists. Visually inspect and test continuity of all applicable harnesses Complete.
Code: 10-330-00, 342.325.01
Description: Engine Motor Failure - Imaging Unit Drive Assembly An error associated with the Imaging Unit Drive (Xero Drive Motor) was detected. • 10-330-00 Engine Motor Failure • 342.325.01 Xero Drive Motor failure
Causes: • Yellow Imaging Unit, PL5.1.8 • Magenta Imaging Unit, PL5.1.9 • Cyan Imaging Unit, PL5.1.10 • Imaging Unit Drive, PL9.2.6 • MCU Board, PL10.2.18 • Harness Assy DISP/FSR, PL11.2.6
Remedy: 1 Check the CMY Imaging Units for excessive wear or damage. Check rotation of the OPC Drum coupling (upper white gear located at the back of the Imaging Unit). The Imaging Units are undamaged and each drum rotates. Go to Step 2. Replace the affected Imaging Unit. 2 Cycle system power. Does the error persist? Go to Step 3. Complete 3 Test the Xero Drive Motor Alarm signal using dc330 (093-022). The Xero Drive Motor state is Off. Replace the MCU Board. Go to Step 4. 4 Replace the Imaging Unit Drive. The error persists. Visually inspect and test continuity of all applicable harnesses Complete.
Code: 10-330-00, 371.216.01
Description: Engine Motor Failure - Feed Drive Assembly An error associated with the Feed Drive Assembly was detected. • 10-330-00 Engine Motor Failure • 371.216.01 Feed Drive Assembly (PH) failure
Remedy: 1 Cycle system power. Does the error persist? Go to Step 2. Complete 2 Test the Feed Drive Motor Alarm signal using dc330 (010-204). The Feed Drive Motor state is Off. Replace the MCU Board. Go to Step 3. 3 Replace the Feed Drive. The error persists. Visually inspect and test continuity of all applicable harnesses Complete.
Code: 10-398-00, 310.398.01
Description: Engine Fan Failure - Fuser Fan A failure was detected in the Fuser Fan. • 10-398-00 Engine Fan Failure • 310.398.01 Fuser Fan error
Remedy: • Check for obstructions or accumulations of dust or debris blocking fan rotation. • Cycle system power. • If the problem persists, follow the procedure below. 1 Test the Fuser Fan Alarm signal using dc330 (010-210). The Fan Alarm state is Off. Replace the MCU Board. Go to Step 2. 2 Replace the Fuser Fan. The error persists. Visually inspect and test continuity of all applicable harnesses Complete.
Code: 10-398-00, 342.329.01
Description: Engine Fan Failure - LVPS Fan A failure was detected in the LVPS fan. • 10-398-00 Engine Fan Failure • 342.329.01 LVPS Fan error
Remedy: • Check for obstructions or accumulations of dust or debris blocking fan rotation. • Cycle system power. • If the problem persists, follow the procedure below. 1 Test the LVPS Fan Alarm signal using dc330 (042-206). The Fan Alarm state is Off. Replace the MCU Board. Go to Step 2. 2 Replace the LVPS Fan. The error persists. Visually inspect and test continuity of all applicable harnesses Complete.
Code: 12-099-00
Description: Finisher Communication Failure The printer detected a communication failure with the Finisher. • 12-099-00 Finisher Communication Failure
Remedy: 1 Check system software version. The software is current. Go to Step 2. Update the system software. 2 Check Finisher connections P/J8890 and CN4 to the printer. The connections are secure and undamaged. Go to Step 3. Secure the connections. 3 Remove the Finisher I/F harness and check continuity between P/J8890 and CN4. The harness is undamaged. Go to Step 4. Replace the harness. 4 Check P/J22 on the MCU Board. The connection is secure and undamaged. Go to Step 5. Secure the connection. 5 Remove the Finisher harness and check continuity between P/J22 and P/J122. The harness is undamaged. Go to Step 6. Replace the harness. 6 Replace the Finisher Main Board. Does the error persist? Replace the MCU Board. Complete.
Code: 12-221-00 ... 312.212.01
Description: Finisher Failure - Stacker No Paper Sensor The Stacker Tray continues to move up following an On signal from the Stacker Tray No Paper Sensor. • 12-221-00 Finisher Failure • 312.212.01 Finisher Stacker Tray upper limit failure
Remedy: 1 Check Stacker Drive and belts for obstacles or wear. Are there obstacles or belt wear in the vertical transport mechanism? Remove obstacles or replace worn parts. Go to Step 2. 2 Test Stack Height Sensor 1 using dc330 (012-040). The sensor signal changes (On/Off). Go to Step 4. Go to Step 3. 3 With Stack Height Sensor 1 turned On in diagnostics, check for 5V at P/ J8873-1. Is 5 V available at P/J8873-1? Replace Stack Height Sensor 1. Go to Step 6. 4 Test Stack Height Sensor 2 using dc330 (012-041). The sensor signal changes (On/Off). Go to Step 9. Go to Step 5. 5 With Stack Height Sensor 2 turned On in diagnostics, check for 5V at P/ J8874-1. Is 5 V available at P/J8874-1? Replace Stack Height Sensor 2. Go to Step 6. 6 Check Finisher Main Board connection P/J8989. The connection is secure and undamaged. Go to Step 7. Secure the connection. 7 Check SNR2 harness continuity between P/J8989 and P/J8873. The harness is undamaged. Go to Step 8. Replace the harness. 8 With Stack Height Sensor 1 turned On in diagnostics, check for 5V at P/ J8989-6B on the Finisher Main Board. Is 5 V available at P/J8989-6B? Go to Step 9. Replace the Finisher Main Board. 9 Test the Stacker Drive using dc330 (012-026 Up, 012-027 Down). The Stacker Tray moves up and downs (On/Off). Go to Step 14. Go to Step 10. 10 Check MOT3 harness continuity between P/J8983 on the Finisher Main Board and P/J8891 on the Stacker Drive. The harness is undamaged. Go to Step 11. Secure the connections. 11 With the Stacker Drive turned On in diagnostics, check for 24V at P/ J8986-1 and -3 on the Finisher Main Board. Is 24V available at P/J8986? Replace the Stacker Drive. Go to Step 12. 12 Check for 24V at P/J8980-1 on the Finisher Main Board. Is 24V available at P/J8980-1. Replace the MCU Board. Go to Step 13. 13 Remove the Finisher LVPS harness and check continuity between P/ J591 on the LVPS and P/J8980 on the Finisher Main Board. The harness is undamaged. Replace the Finisher LVPS. Replace the harness. 14 Replace the Finisher Main Board. Does the error persist? Replace the MCU Board. Complete.