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Code :
  • Code: 309-612-00, 309.632.00
  • Description: Fuser is Past End of Life Fuser CRUM indicates the Fuser has reached end of service. • 309-612-00 Fuser is Past End of Life • 309.632.00 Fuser is Past End of Life
  • Causes: • Fuser, PL7.1.99 • Fuser Harness, PL7.1.4 • MCU Board, PL10.2.18
  • Remedy: 1 Reseat the Fuser. Does the error persist? Go to Step 2. Complete. 2 Check Fuser connections PJ180-S and P/J1 on the MCU Board. The connections are secure and undamaged. Go to Step 3. Replace the harness. 3 Check Fuser Harness continuity between P/J1 and P/J180-S. The harness is undamaged. Go to Step 4. Replace the harness. 4 Replace the Fuser. Does the error persist? Replace the MCU Board. Complete.
  • Code: 309.001.01, 309.002.02, 309.003.03
  • Description: Laser Failure A Laser Unit failure was detected. • 09-000-00 Laser Failure • 309.001.01 Warm up error • 309.002.02 Rotation failure after ready • 309.003.03 Laser diode error
  • Causes: • Laser Unit, PL5.2.1 • MCU Board, PL10.2.18 • Rear Interlock Switch, PL1.3.6
  • Remedy: 1 Test the Laser Unit motor using dc330 (061-001). The Laser Unit is operational. Go to Step 7. Go to Step 2. 2 Remove the Rear Cover to check the Rear Interlock Switch. The switch is operational. Go to Step 3. Replace the switch. 3 Check P/J701 on the IP Board. The connection is secure. Go to Step 4. Secure the connection. 4 Check P/J303 on the LVPS. The connection is secure. Go to Step 5. Secure the connection. 5 Check PJ151, PJ152 and PJ153 on the Laser Unit. The connections are secure. Go to Step 6. Secure the connections. 6 Check P/J3 on the MCU Board. The connection is secure. Go to Step 7. Secure the connection. 7 Replace the Laser Unit. Does the error persist? Replace the MCU Board. Complete.
  • Code: 309.003.01
  • Description: Engine Motor Failure - K Developer Drive An error associated with the K Developer Drive Assembly was detected.
  • Causes: • Black Imaging Unit, PL5.1.11 • K Developer Drive, PL9.2.10 • MCU Board, PL10.2.18 • Drive Gear Kit, PL9.2.99 • Harness Assy LPP/ MOT, PL11.2.5
  • Remedy: 1 Cycle system power. Does the error persist? Go to Step 2. Complete 2 Check the Black Imaging Unit for excessive wear or damage. Rotate the Imaging Unit mag roller (lower small white gear located at the back of the Imaging Unit) to check operation. The Imaging Unit is undamaged. Go to Step 3. Replace the Black Imaging Unit. 3 Check P/J6 on the MCU Board and P/J253 on the K Developer Drive. The connections are secure. Go to Step 4. Secure the connections. 4 Test the K Developer Drive using dc330 (093-004). Does the motor rotate? Replace the MCU Board. Go to Step 5. 5 Check installation of the K Developer Drive. Is the drive installed correctly? Go to Step 6. Correct the installation. 6 Check continuity of the Harness Assy LPP/ MOT between P/J253 and P/J6 on the MCU Board. The harness is undamaged. Go to Step 7. Replace the harness. 7 Check for 24V at P/J6 of the MCU Board. Is 24 V available at P/J6-2 and -4 when the Front Interlock Switch is closed? Replace the K Developer Drive. Go to Step 8. 8 Replace the Drive Gear Kit. Does the error persist? Replace the MCU Board. Complete.
  • Code: 310.311.02 ... 310.338.19
  • Description: Fuser Failure A failure was detected in the Fuser. • 310.311.02 STS Disconnect error • 310.312.05 Detection sensor disconnect • 310.313.06 AD output detection error • 310.314.07 Compensation sensor disconnect • 310.315.09 AD output detection error (at NC) • 310.316.12 STS-NC damage • 310.317.13 NC low temp error • 310.318.14 STS low temp error • 310.319.04 Differential amp circuit damage • 310.320.03 STS high temp error • 310.321.15 Hard relay off • 310.322.16 Main data update error • 310.323.17 Sub data update error • 310.324.20 Continuous lamp on error (sub) • 310.325.22 Unexpected status • 310.326.21 Cool down timeout • 310.327.23 Unexpected status • 310.328.18 Warm up ready timeout • 310.333.10 NC high temp error • 310.334.11 STS-NC damage • 310.335.08 AD output detection error • 310.338.19 Continuous lamp on error (main)
  • Causes: • Fuser, PL7.1.99 • Harness Assy FSR, PL7.1.4 • MCU Board, PL10.2.18 • LVPS Cage, PL10.2.1
  • Remedy: • Reseat the Fuser in the printer. • Cycle system power. • If the problem persists, follow the procedure below.
    1 Replace the Fuser. Does the error persist? Go to Step 2. Complete. 2 Check Fuser connections PJ180-S and P/J1 on the MCU Board. The connections are secure and undamaged. Go to Step 3. Replace the harness. 3 Remove the Fuser harness and check continuity between P/J1 and P/ J180-S. The harness is undamaged. Replace the MCU Board. Replace the harness. 4 Check Fuser connector P/J180 and LVPS connector P/J304. The connections are secure and undamaged. Go to Step 5. Secure the connections. 5 Check Fuser harness continuity between P/J180 to LVPS P/J304. The harness is undamaged. Go to Step 6. Replace the harness 6 Replace the MCU Board. Does the error persist? Replace the LVPS. Complete.
  • Code: 310.902.02, 310.903.03
  • Description: Fuser Failure A communication or CRUM data error was detected in the Fuser. • 310.902.02 Fuser Unit Communication Error • 310.903.03 CRUM data error
  • Causes: • Fuser, PL7.1.99 • Harness Assy FSR, PL7.1.4 • MCU Board, PL10.2.18
  • Remedy: 1 Replace the Fuser. Does the error persist? Go to Step 2. Complete. 2 Check Fuser connections PJ180-S and P/J1 on the MCU Board. The connections are secure and undamaged. Go to Step 3. Replace the harness. 3 Check Fuser harness continuity between P/J1 and P/J180-S. The harness is undamaged. Replace the MCU Board. Replace the harness.
  • Code: 312.099.0 ... 312.099.07
  • Description: Finisher Communication Failure The printer detected a communication failure with the Finisher. • 312.099.01 Data Link Disconnect • 312.099.02 Receive Buffer Overflow • 312.099.03 Data Link Disconnect • 312.099.04 Data Link Error • 312.099.05 Initialization Ack Error • 312.099.06 Initialization Complete Error • 312.099.07 Device Controller Error
  • Causes: • MCU Board, PL10.2.18 • Harness, Finisher, PL11.1.8 • Finisher Main Board, PL14.4.12 • Harness Assy IF, PL14.11.7
  • Remedy: 1 Check system software version. The software is current. Go to Step 2. Update the system software. 2 Check Finisher connections P/J8890 and CN4 to the printer. The connections are secure and undamaged. Go to Step 3. Secure the connections. 3 Remove the Finisher I/F harness and check continuity between P/J8890 and CN4. The harness is undamaged. Go to Step 4. Replace the harness. 4 Check P/J22 on the MCU Board. The connection is secure and undamaged. Go to Step 5. Secure the connection. 5 Remove the Finisher harness and check continuity between P/J22 and P/J122. The harness is undamaged. Go to Step 6. Replace the harness. 6 Replace the Finisher Main Board. Does the error persist? Replace the MCU Board. Complete.
  • Code: 312.211.01
  • Description: Finisher Failure - Stack Height Sensor 1 Stack Height Sensor 1 signal is not detected within the specified time after the Stacker Tray starts moving up.
  • Causes: • MCU Board, PL10.2.18 • Finisher Harness, PL11.1.8 • Stack Height Sensor 1, PL14.4.3 • Finisher Main Board, PL14.4.12 • Stacker Drive Assy, PL14.9.7 • MOT3 Harness, PL14.9.25 • Finisher LVPS, PL14.10.10 • SNR2 Harness, PL 14.11.6 • IF Harness, PL14.11.7
  • Remedy: 1 Check Stacker Drive and belts for obstacles or wear. Are there obstacles or belt wear in the vertical transport mechanism? Remove obstacles or replace worn parts. Go to Step 2. 2 Test Stack Height Sensor 1 using dc330 (012-040). The sensor signal changes (On/Off). Go to Step 7. Go to Step 3. 3 With Stack Height Sensor 1 turned On in diagnostics, check for 5V at P/ J8873-1. Is 5 V available at P/J8873-1? Replace Stack Height Sensor 1. Go to Step 4 4 Check Finisher Main Board connection P/J8989. The connection is secure and undamaged. Go to Step 5. Secure the connection. 5 Check SNR2 harness continuity between P/J8989 and P/J8873. The harness is undamaged. Go to Step 6. Replace the harness. 6 With Stack Height Sensor 1 turned On in diagnostics, check for 5V at P/ J8989-6B on the Finisher Main Board. Is 5 V available at P/J8989-6B? Replace the MCU Board. Replace the Finisher Main Board. 7 Test the Stacker Drive using dc330 (012-026 Up, 012-027 Down). The Stacker Tray moves up and downs (On/Off). Go to Step 12. Go to Step 8. 8 Check MOT3 harness continuity between P/J8983 on the Finisher Main Board and P/J8891 on the Stacker Drive. The harness is undamaged. Go to Step 9. Secure the connections. 9 With the Stacker Drive turned On in diagnostics, check for 24V at P/ J8986-1 and -3 on the Finisher Main Board. Is 24V available at P/J8986? Replace the Stacker Drive. Go to Step 10. 10 Check for 24V at P/J8980-1 on the Finisher Main Board. Is 24V available at P/J8980-1. Replace the MCU Board. Go to Step 11. 11 Remove the Finisher LVPS harness and check continuity between P/ J591 on the LVPS and P/J8980 on the Finisher Main Board. The harness is undamaged. Replace the Finisher LVPS. Replace the harness. 12 Replace the Finisher Main Board. Does the error persist? Replace the MCU Board. Complete.
  • Code: 312.283.01, 312.284.01
  • Description: Finisher Failure - Set Clamp Home Position Set Clamp Home Sensor state change not detected within the specified time. • 312.283.01 Finisher Eject Clamp Home Sensor On failure • 312.284.01 Finisher Eject Clamp Home Sensor Off failure
  • Causes: • MCU Board, PL10.2.18 • Set Clamp Home Sensor, PL14.4.3 • Set Clamp Cam Actuator, PL14.4.6 • Set Clamp Clutch, PL14.5.25 • Finisher Main Board, PL14.4.12 • Eject Motor, PL14.5.6 • SNR2 Harness, PL14.11.6 • MOT2 Harness, PL14.11.4
  • Remedy: 1 Check eject clamp motion by rotating the Eject Clamp Drive gears. The eject clamp moves freely. Go to Step 2. Repair any damaged parts. 2 Test Set Clamp Home Position Sensor using dc330 (012-037) and rotating the set clamp cam actuator in and out of the sensing area. The sensor signal changes (On/Off). Go to Step 7. Go to Step 3. 3 With Set Clamp Home Position Sensor turned On in diagnostics, check for 5V at P/J8871-1. Is 5 V available at P/J8871-1? Replace the Set Clamp Home Position Sensor. Go to Step 4 4 Check Finisher Main Board connection P/J8988. The connection is secure and undamaged. Go to Step 5. Secure the connection. 5 Check SNR2 harness continuity between P/J8989 and P/J8870. The harness is undamaged. Go to Step 6. Replace the harness. 6 With Set Clamp Home Position Sensor turned On in diagnostics, check for 5V at P/J8989-3B on the Finisher Main Board. Is 5 V available at P/J8989-3B? Replace the MCU Board. Replace the Finisher Main Board. 7 Test the Eject Motor using dc330 (012-025). The motor rotates (On/Off). Go to Step 10. Go to Step 8. 8 Check MOT2 harness continuity between P/J8984 on the Finisher Main Board and P/J8878 on the Eject Motor. The harness is undamaged. Go to Step 9. Replace the harness. 9 Check for 24V at P/J8884-5 and P/J8884-5. Is 24V available at P/J8884-5 and P/J8884-5? Replace the Eject Drive Assy. Go to Step 10. 10 Test the Set Clamp Clutch Z34 using dc330 (012-021). The clutch clicks (On/Off). Go to Step 14. Go to Step 11. 11 Check MOT2 harness continuity between P/J8984 on the Finisher Main Board and P/J8877 on the Set Clamp Clutch. The harness is undamaged. Go to Step 12. Replace the harness. 12 Check for 24V at P/J8884-4 on the Finisher Main Board. Is 24V available at P/J8884-4? Replace the MCU Board. Go to Step 13. 13 Remove the Finisher LVPS harness and check continuity between P/ J591 on the LVPS and P/J8980 on the Finisher Main Board. The harness is undamaged. Replace the Finisher LVPS. Replace the harness. 14 Replace the Finisher Main Board. Does the error persist? Replace the MCU Board. Complete.
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