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Code :
  • Code: 312.291.01
  • Description: Finisher Failure - Stapler Home Position Staple Head Home Sensor On not detected within the specified time after staple motor reverse rotation starts.
  • Causes: • MCU Board, PL10.2.18 • Stapler, PL14.8.20 • Finisher Main Board, PL14.4.12 • SNR1 Harness, PL14.11.5 • MOT1 Harness, PL14.11.3
  • Remedy: 1 Check stapler motion by rotating the black gears on the side of the Stapler. The mechanism moves freely. Go to Step 2. Replace the Stapler. 2 Test Stapler Home Position Sensor using dc330 (012-035) and rotating Stapler gears to move the Stapler clamp in and out of the sensing area. The sensor signal changes (On/Off). Go to Step 6. Go to Step 3. 3 Check Stapler connections to the Finisher Main Board P/J8886 and P/ J8988. The connections are secure and undamaged. Go to Step 4. Secure the connections. 4 Check SNR1 harness continuity between P/J8988 and P/J8886. The harness is undamaged. Go to Step 5. Replace the harness. 5 With Stapler Home Position Sensor turned On in diagnostics, check for 5V at P/J8886-5. Is 5 V available at P/J8886-5? Replace the Stapler. Replace the Finisher Main Board. 6 Check for 24V at P/J8980-1 of the LVPS harness. Is 24V available at P/J8884-1? Replace the MCU Board. Go to Step 7. 7 Remove the Finisher LVPS harness and check continuity between P/ J591 on the LVPS and P/J8980 on the Finisher Main Board. The harness is undamaged. Replace the Finisher LVPS. Replace the harness. 8 Replace the Finisher Main Board. Does the error persist? Replace the MCU Board. Complete.
  • Code: 312.450.01, 312-451-00, 312.451.01, 312.453.01
  • Description: Jam at Finisher - Compile Exit Sensor Jam Compile Exit Sensor state change not detected within the specified time. This typically indicates media stuck in the Compile Tray or Horizontal Transport. • 312.450.01 Compile Exit Sensor On failure • 312-451-00 Jam in Horizontal Transport • 312.451.01 Compile Exit Sensor Off failure • 312.453.01 Media remains at Compile Exit Sensor
  • Causes: • MCU Board, PL10.2.18 • Compile Exit Sensor, PL14.7.9 • Finisher Main Board, PL14.4.12 • SN2 Harness, PL14.11.6
  • Remedy: 1 Test the Compile Exit Sensor using dc330 (012-029). To actuate the sensor, open the Horizontal Transport Cover and use the Exit Roller Knob to manually feed media into the Compile Tray. The sensor signal changes (On/Off). Go to Step 7. Go to Step 2. 2 Check for 5V at P/J8869-1. Is 5 V available at P/J8869-1? Replace the Compile Exit Sensor. Go to Step 3 3 Check Finisher Main Board connection P/J8989. The connection is secure and undamaged. Go to Step 4. Secure the connection. 4 Check for 5V at P/J8989-12B on the Finisher Main Board. Is 5 V available at P/J8989-12B? Replace the SNR2 harness. Go to Step 5. 5 Check for 24V at P/J8884-4 on the Finisher Main Board. Is 24V available at P/J8884-4? Replace the Finisher Main Board. Go to Step 6. 6 Remove the Finisher LVPS harness and check continuity between P/ J591 on the LVPS and P/J8980 on the Finisher Main Board. The harness is undamaged. Replace the Finisher LVPS. Replace the harness. 7 Check Finisher connections P/J8890 and CN4 to the printer. The connections are secure and undamaged. Go to Step 8. Secure the connections. 8 Remove the Finisher I/F harness and check continuity between P/J8890 and CN4. The harness is undamaged. Go to Step 9. Replace the harness. 9 Check P/J22 on the MCU Board. The connection is secure and undamaged. Go to Step 10. Secure the connection. 10 Remove the Finisher harness and check continuity between P/J22 and P/J122. The harness is undamaged. Go to Step 11. Replace the harness. 11 Replace the Finisher Main Board. Does the error persist? Replace the MCU Board. Complete.
  • Code: 316.151.01 ... 316.159.09
  • Description: Engine NVRAM Failure An NVM error was detected on the MCU Board. • 16-150-00 Engine NVRAM Failure • 316.151.01 NVM version read failure • 316.152.02 Copy area read failure of 3 area write data • 316.153.03 Ack error at 1-byte read • 316.154.04 Ack error at continuous read • 316.155.05 Write cannot start by device busy • 316.156.06 Cannot Write verify error • 316.157.07 Cannot finish write process • 316.158.08 Read error of verify data • 316.159.09 Write process retry over
  • Causes: • Engine NVRAM • MCU Board, PL10.2.18
  • Remedy: 1 Initialize Engine NVM using dc301, then exit and reboot the system. The error persists. Go to Step 2. Complete. 2 Use dc361 to save machine NVRAM contents to the IP Board. The transfer was successful. Restore the saved engine file. Go to Step 3. 3 Check the Engine Control (MCU) Board NVM Chip (U630) for correct installation. Is the NVM installed correctly? Replace the MCU Board. Reseat the NVRAM device in the MCU Board.
  • Code: 316.405.05 ... 316.414.14
  • Description: Engine Firmware Failure A firmware error was detected in the engine. • 316.405.05 Exception handing • 316.406.06 Exception handing • 316.407.07 Exception handing • 316.408.08 Exception handing • 316.409.09 Exception handing • 316.410.10 Exception handing • 316.411.11 Exception handing • 316.412.12 Exception handing • 316.413.13 Exception handing • 316.414.14 Exception handing
  • Causes: • MCU Board, PL10.2.18
  • Remedy: 1 Initialize Engine NVM using dc301, then exit and reboot the system. The error persists. Go to Step 2. Complete. 2 Check system firmware version. The firmware is current. Go to Step 3. Update the system firmware. 3 Check connections to the MCU Board, then cycle system power. Does the error persist? Replace the MCU Board. Complete.
  • Code: 345.301.01 ... 345.306.06
  • Description: Printer Failure An Interface failure was detected between the MCU and Image Processor Boards. • 345.301.01: Ack Received Sig High • 345.302.02: Ack Received Sig Low • 345.303.03: Receive Buffer Overflow • 345.304.04: Send Buffer Overflow High • 345.305.05: Send Buffer Overflow Low • 345.306.06: Software detects No I/O
  • Causes: • IP Board, PL10.1.5 • MCU Board, PL10.2.18 • Harness ESS PWR, PL11.1.3 • Harness ESS, PL11.1.10
  • Remedy: 1 Cycle system power. Does the error persist? Go to Step 2. Complete 2 Check P/J2 on the MCU Board and P/J802 on the IP Board. The connections are secure. Go to Step 3. Secure the connections. 3 Check continuity of the IP Board Harness between P/J802 and P/J2 on the MCU Board. The harness is undamaged. Go to Step 4. Replace the harness. 4 Check P/J321 on the IP Board and P/ J306 on the LVPS. The connections are secure. Go to Step 5. Secure the connections. 5 Check for 5V and 3.3V at P/J306 -3, 4 and 5 on the LVPS Is 5 and 3.3 V available at P/J306 when the Front Interlock Switch is closed? Go to Step 6. Replace the LVPS. 6 Replace the IP Board. Does the error persist? Replace the MCU Board. Complete.
  • Code: 373.098.01, 374.098.01, 375.098.01, 376.098.01
  • Description: Optional Feeder Failure An error in an attached Optional Feeder was detected. Use the error code to isolate the affected component. • 373.098.01 Tray 3 Optional Feeder Error • 374.098.01 Tray 4 Optional Feeder Error • 375.098.01 Tray 5 Optional Feeder Error • 376.098.01 Tray 6 Optional Feeder Error
  • Causes: • MCU Board, PL10.2.18 • Harness LPP/ MOT, PL11.2.5 • 550-Sheet Feeder, PL12.1.2 • Harness OPT TOP, PL12.3.1 • Feeder Board, PL12.3.4 • 1100-Sheet Feeder, PL13.1.1
  • Remedy: 1 Check system software versions. If necessary, update the system software and cycle system power. Does the error persist? Go to Step 2. Complete 2 Check P/J21 on the MCU Board and P/J181 and P/J350 on the Feeder Board. The connections are secure. Go to Step 3. Correct the installation. 3 Check continuity of the Upper Option Harness between P/J181 and P/J350 on the Feeder Board. The harness is undamaged. Go to Step 4. Replace the harness. 4 Check continuity of the Harness Assy LPP/ MOT between P/J181 and P/J21 on the MCU Board. The harness is undamaged. Go to Step 5. Replace the harness. 5 Replace the Feeder Board. Does the error persist? Replace the MCU Board. Complete.
  • Code: 373.101.01, 374.101.02, 375.101.03, 376.101.04
  • Description: Misfeed in Tray 3 ~ 6 Media fed from the indicated Tray did not reach the Take Away Sensor on time. • 373.101.01 Tray 3 misfeed • 374.101.02 Tray 4 misfeed • 375.101.03 Tray 5 misfeed • 376.101.04 Tray 6 misfeed
  • Causes: • MCU Board, PL10.2.18 • Feed Drive, PL12.3.2 • Feeder Board, PL12.3.4 • OPT MOT Harness, PL12.3.5 • OPT CL Harness, PL12.3.12 • Take Away Sensor, PL12.4.3 • Take Away Clutch, PL12.4.5 • Feed Clutch, PL12.4.9 • Feed Roller Kit, PL12.4.99
  • Remedy: 1 Check the Feed, Nudger, Separator, and Take Away Rollers for wear, contamination or damage. The rollers are clean and undamaged. Go to Step 2. Replace the affected rollers. 2 Test the Take Away Sensor for the affected tray using dc330: • Tray 3 (73-001) • Tray 4 (74-007) • Tray 5 (75-007) • Tray 6 (76-010) The sensor signal changes (On/Off). Go to Step 4. Go to Step 3. 3 Check for 3.3V at P/J353-5 on the Feeder Board. Is 3.3 V available at P/J353-5 when the Interlock Switch is closed? Replace the Take Away Sensor. Go to Step 9. 4 Test the Feed Drive Motor Alarm for the affected tray using dc330 • Tray 3 (73-012) • Tray 4 (74-006) • Tray 5 (75-004) • Tray 6 (76-009) The alarm signal changes (On/Off). Replace the affected Feed Drive Assy. Go to Step 5. 5 Test the Take Away Clutch for the affected tray using dc771: • Tray 3 (73-013) • Tray 4 (74-004) • Tray 5 (75-005) • Tray 6 (76-005) The clutch signal changes (On/Off). Go to Step 7. Go to Step 6. 6 Check for 24V at P/J354-1 on the Feeder Board. Is 24 V available at P/J355-1 when the Interlock Switch is closed? Replace the Take Away Clutch. Go to Step 9. 7 Test the Feed Clutch for the affected tray using dc330: • Tray 3 (73-014) • Tray 4 (74-005) • Tray 5 (75-005) • Tray 6 (76-005) The clutch signal changes (On/Off). Go to Step 8 Go to Step 9. 8 Check for 24V at P/J354-3 on the Feeder Board. Is 24 V available at P/J354-3 when the Interlock Switch is closed? Replace the Feed Clutch. Go to Step 9. 9 Replace the affected Tray’s Feeder Board. The error persists. Go to Step 10. Complete. 10 Replace the MCU Board. The error persists. Visually inspect and test continuity of all applicable harnesses. Complete.
  • Code: 373.102.05, 374.102.06, 375.102.07, 377.110.08, 377.901.09
  • Description: Jam at Tray 3 ~ 6 Right Side Door The Take Away Sensor detects media in the media path of the indicated feeder. • 373.102.05 Tray 3 Right Door Jam • 374.102.06 Tray 4 Right Door Jam • 375.102.07 Tray 5 Right Door Jam • 377.110.08 Option Regi On Jam • 377.901.09 Option Static Jam
  • Causes: • MCU Board, PL10.2.18 • Feed Drive, PL12.3.2 • Feeder Board, PL12.3.4 • Harness OPT MOT, PL12.3.5 • Harness OPT CL, PL12.3.12 • Take Away Sensor, PL12.4.3 • Take Away Clutch, PL12.4.5 • Feed Clutch, PL12.4.9 • Feed & Separator Roller Kit, PL12.4.99
  • Remedy: 1 Check Feed and Separator Rollers of the affected tray are installed correctly, free of contamination and not worn. The rollers are clean and undamaged. Go to Step 2. Clean or replace the affected rollers. 2 Test the Take Away Sensor for the affected tray using dc330: • Tray 3 (73-001) • Tray 4 (74-007) • Tray 5 (75-007) • Tray 6 (76-010) The sensor signal changes (On/Off). Go to Step 4. Go to Step 3 3 Check for 3.3V at P/J353-5 on the Feeder Board. Is 3.3 V available at P/J353-5 when the Interlock Switch is closed? Replace the Take Away Sensor. Go to Step 9. 4 Test the Feed Drive Motor Alarm for the affected tray using dc330: • Tray 3 (73-012) • Tray 4 (74-006) • Tray 5 (75-004) • Tray 6 (76-009) The motor rotates (On/Off). Replace the Feed Drive. Go to Step 5. 5 Test the Take Away Clutch for the affected tray using dc771: • Tray 3 (73-013) • Tray 4 (74-004) • Tray 5 (75-005) • Tray 6 (76-005) The clutch signal changes (On/Off). Go to Step 7. Go to Step 6. 6 Check for 24V at P/J354-1 on the affected Trayfs Feeder Board. Is 24 V available at P/J355-1 when the Interlock Switch is closed? Replace the Take Away Clutch. Go to Step 9. 7 Test the Feed Clutch for the affected tray using dc330: • Tray 3 (73-014) • Tray 4 (74-005) • Tray 5 (75-005) • Tray 6 (76-005) The clutch signal changes (On/Off). Go to Step 8 Go to Step 9. 8 Check for 24V at P/J354-3 on the affected Trayfs Feeder Board. Is 24 V available at P/J354-3 when the Interlock Switch is closed? Replace the Feed Clutch. Go to Step 9. 9 Replace the Feeder Board. Does the error persist? Go to Step 10. Complete. 10 Replace the MCU Board. Does the error persist? Visually inspect and test continuity of all applicable harnesses. Complete.
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